Second Shift Operations Coordinator - Maggie Daley Park

Job Title: Second Shift Operations CoordinatorLocation: Maggie Daley Park, Chicago, ILReports To: Maggie Daley Park ManagerPosition Summary:The Operations Coordinator is responsible for overseeing all second-shift operations at Maggie Daley Park, ensuring the safe, efficient, and seamless execution of daily facility operations while serving as the Manager on Duty (MOD) during evening/weekend hours. In this role, the Operations Coordinator provides operational oversight across the park while directly managing two key attractions: the Rock-Climbing Wall and the Ice-Skating Ribbon. This position oversees part-time staff, including climbing instructors and seasonal Ribbon staff. The role ensures exceptional guest service, compliance with Legends Global's safety and operational standards, and the efficient coordination of staff and daily operations.Key Responsibilities:Assist Maggie Daley Park Manager with interviews, hiring and scheduling of seasonal staffWorking alongside park stakeholders such as Mini Golf, Concessions and CPkD programming to ensure smooth operations and strong communicationTrain new hires on standard operating procedures, safety protocols, and customer service expectationsFoster a positive, inclusive, and collaborative work environmentEnsure staff adhere to uniform, attendance, and conduct standardsConduct daily safety checks of the climbing wall, harnesses, belay systems, ice rink surface, and playground areasEnsure compliance with safety standards for climbing, skating, playground and overall park operations, including incident response protocolsMonitor and document incident reports, equipment concerns, and preventative safety measuresWork with Maggie Daley Park Manager and Operations Manager to quickly address hazards or equipment failuresSupport the execution of emergency response procedures in coordination with park leadership as neededEnsure cleaning, security and operational standards are implemented dailyAssist the Maggie Daley Park Manager in overseeing staffing levels to optimize coverage, budget alignment, and guest experienceServe as the on-site leadership representative during operating hours for guests, parents, and vendorsResolve guest complaints or conflicts promptly and professionallyConduct routine walkthroughs to ensure signage, rentals, and equipment are accessible, clean, and in good conditionOversee ticketing, rental, and check-in processes to ensure smooth operation and minimize wait timesPlan and execute seasonal transitions (e.g., from skating to climbing season)Monitor weather and environmental conditions to support safe and effective operational decisionsAssist in developing and delivering zamboni operator trainingsUpkeep adequate inventory levels of safety equipment, rental skates, climbing shoes, chalk, ice melt, first aid supplies, and other operational materialsParticipate in facility maintenance and improvement meetings with vendors and contractors while supporting project coordination effortsComplete other job responsibilities and duties as assignedQualifications: 2–4 years of experience in operations, recreation, facility management, or similar fieldSupervisory experience with part-time or seasonal staffCPR/First Aid certification required or ability to obtain certification upon hireStrong organizational, communication, and time-management skillsAbility to work weekends, holidays, and eveningsAbility to work flexible shiftsFamiliarity with climbing wall safety and ice rink operations is a plusPreferred to have Zamboni experienceWork Environment:On-site at Maggie Daley ParkCombination of indoor and outdoor work in varying weather conditionsRequires walking, standing for extended periods, and occasional liftingBenefits:Generous Paid Time Off, Sick Time, and Personal TimeHealth, Dental, Vision Insurance401(k) Investment Plan, with a discretionary employer match up to 3% Employer-paid and supplemental life insurance Short – and long – term disability insurance available Salary: $55,000 - $60,000To Apply:Only candidates that apply through our online system will be considered. Applicants that need reasonable accommodations to complete the application process may contact: 312-235-7148Recruiter: Maggie SzotContact: (312)-235-7148Soldier Field – ASM Global1410 S. Museum Campus DriveChicago, IL 60605Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor