UK Football - Game Day Mobile Ticket Assistance Intern

Game Day Mobile Ticket Assistance Intern / UK FootballOverview:FanGate Solutions is a customer service driven company here to provide live entertainment and sports venues with a professional team of trained event day staff. Our philosophy is to treat our client’s fans like our own with a knowledgeable, reliable, and fan friendly team. We are looking for eager, highly motivated, and friendly individuals aspiring to work in the sports and entertainment industry and are willing to travel.Would you like to experience working at SEC Football events? As a Game Day Mobile Ticket Assistance Intern team member for FanGate Solutions, you will have the opportunity to gain experience in ticket operations and customer service at University of Kentucky home football games. Event staff will receive training on Ticketmaster applications, giving top notch customer service, troubleshooting ticket scanning issues, as well as venue information. Responsibilities:Aid guests with accurate game and promotional informationProvide problem solving techniques to assist all customer inquiries and concernsUse TM1 Sales to lookup UK Ticket Holder accounts and send tickets digitally via SMS textReview event tickets and give accurate information on seating locationAssist fans with WiFi connectivityAssist fans with logging into their mobile ticket account and accessing their mobile ticketsTroubleshoot ticket scanning issues at entry gate locationsRepresent FanGate Solutions and its clients in a professional and ethical mannerPunctual and self-motivated with an attention to detailCommunicate all pertinent information with clients and guestsProvide & maintain the highest level of customer service to clients and guestsPerform other duties & responsibilities as assigned by managersQualifications and Requirements:Willing to travel to Lexington, KY on the weekends listed below Ability to work untraditional hours including weekends and eveningsCollege student majoring in sport management, marketing, communications or related fields is a plusEager to start & build a career in sports and live entertainmentAbility to deliver exceptional service by anticipating the guests’ needs and resolving issues in a timely and professional mannerStrong interpersonal skills that complement a team-oriented work ethic Must be neat and presentable at all timesMust be 18 years of age or older with at least a high school diploma or GEDDuration and Pay:This is a paid events position for work during actual events at $12/hour. Shifts are approximately 5 hours in length. Staff are also allowed entry into the stadium for the second half of the game (at the discretion of UK's Director of Ticket Operations).Game DatesSaturday 09/05/2026 vs. Youngstown State Saturday 09/12/2026 vs. AlabamaSaturday 9/26/2026 vs. South AlabamaSaturday 10/10/2026 vs. LSU Saturday 10/24/2026 vs. VanderbiltSaturday 11/14/2026 vs. FloridaSaturday 11/28/2026 vs. LouisvilleFor more information on FanGate Solutions follow us on Instagram at: https://www.instagram.com/fangatesolutions/or visit www.fangatesolutions.comWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.Game Day Mobile Ticket Assistance Intern / UK FootballOverview:FanGate Solutions is a customer service driven company here to provide live entertainment and sports venues with a professional team of trained event day staff. Our philosophy is to treat our client’s fans like our own with a knowledgeable, reliable, and fan friendly team. We are looking for eager, highly motivated, and friendly individuals aspiring to work in the sports and entertainment industry and are willing to travel.Would you like to experience working at SEC Football events? As a Game Day Mobile Ticket Assistance Intern team member for FanGate Solutions, you will have the opportunity to gain experience in ticket operations and customer service at University of Kentucky home football games. Event staff will receive training on Ticketmaster applications, giving top notch customer service, troubleshooting ticket scanning issues, as well as venue information. Responsibilities:Qualifications and Requirements:Duration and Pay:This is a paid events position for work during actual events at $12/hour. Shifts are approximately 5 hours in length. Staff are also allowed entry into the stadium for the second half of the game (at the discretion of UK's Director of Ticket Operations).Game DatesFor more information on FanGate Solutions follow us on Instagram at: https://www.instagram.com/fangatesolutions/or visit www.fangatesolutions.comWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.