Public Safety Manager

LEGENDS GLOBALLegends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!JOB SUMMARYParticipates in the day-to-day functions of securing, directing, and promoting security and public safety in the Greater Columbus Convention Center. The Campus includes 6 Parking Areas, 2 food courts, 4 exhibit halls, 6 ballrooms, more than 50 meeting rooms within 2 million square feet of space. Responsible for the Public Safety Department. Plans and manages crowd control procedures for all events. Schedules and Supervises Public Safety Event staff and directs their duties as coordinated with Event Management. Responsible for overseeing, all events related Public Safety/Security Staff, which includes all Third party contractors. ESSENTIAL FUNCTIONSPerform regular and routine rounds of facility; noting and correcting unsafe or insecure conditions, and takes further and immediate action to correct conditions as neededComplete detailed reports on activity during shiftFiles written reports on incidentsMaintains daily log of activitiesVerify all reports are filed in a timely manner and that all reports are accurate as to their content of factsDirect visitors, deliveries and related personnel to proper areas, notifies related departments of visitor/delivery arrival/departureProvide crowd management and assist with crowd movementFollow established code of conduct and safety proceduresChallenge unauthorized personnel in restricted areasOperate and monitor computerized fire alarm system and surveillance cameraTake appropriate action in the event of an emergencyCoordinates EMS needs with Local Fire Department or outside agencyCoordinates Law Enforcement needs with Columbus Police Special Duty CoordinatorCoordinates Fire Department needs with Columbus Fire DepartmentCoordinates Executive protection details with Local, State, Federal, and Private agenciesAssist with scheduling Public Safety Event Staff as coordinated with Show Management/Event ManagerAssist in new hire trainingMaintain staffing levels as dictated by event needsOversee the day-to-day operations of the Public Safety DepartmentSupervise Public Safety Event StaffMaintain a positive and proactive attitude.Provide superior customer service. Ensure that direct reports receive the essential training so that they also provide superior customer serviceMust have the ability to interact with guests in a friendly, courteous and polite manner. This will include initiating contact with guests within 10 feet – i.e. smiling, saying “Good Day” or helping when needed.Attend Campus meetings, as applicable and needed.Schedules Public Safety Event Staff as coordinated with Show Management/Event Manager based on Client needs or requests.Prepare quotes for client approval.Submit invoices to Events Department for payment from client.Maintains staffing levels as dictated by event needs.All other duties and responsibilities as assigned by Assistant General Manager.Knowledge: Public Safety/Security Background, including but not limited to Law Enforcement, Military, Fire, or Emergency Medical Service Background. Event Coordination/Management from a Convention Center or similar venue. Job Requirements: (Some may not be required, but preferred) High School Diploma/GEDSurveillance (CCTV) Skills, preferred but not requiredWorking knowledge of Security and Public Safety functionsCustomer Service TechniquesFire Alarm SystemBasic Knowledge of Microsoft Office ApplicationsMust be able to always use a Two-Way radioMust always maintain a professional appearanceMust be able to keep information confidentialValid State driver’s License with no more than 4 pointsMust be able to pass pre-employment Background check.Must be able to work various shift schedules based on event needs. (Including but not limited to, nights, weekends, holidays and shift work.)Required upon hire or within 120 days of hire if not certified.NIMS Incident Management Level 1 (IML 1)CPR, First Aid, AED (maintain through employment)Obtain security license under the Ohio Department of Public Safety (maintain through employment)Experience: Minimum 6 years’ experience in Public Safety Field, including but not limited to Law Enforcement, Military, fire, Emergency Medical Service or SecurityMinimum 4 years’ supervisory/field training supervisor experience in Public Safety field, including but not limited to Law Enforcement, Military, fire, Emergency Medical Service or Security (years may be combined)Minimum 4 years’ supervisory experience in Convention Center or similar venue (years may be combined)Skills/Aptitudes: Must possess oral and written communication skills and be able to follow instructions; able to qualify under existing state security guidelines; physical ability to walk, climb steps, stand/walk for up to 8 hours; must be fluent in English language; must be willing and able to work with a wide variety of individuals from varying socioeconomic backgrounds; attention to detail; conflict resolution skills preferred.Working Conditions: May be exposed to adverse weather conditions for long periods of time; ability to work flexible hours in addition to normal business hours as needed; must be able to lift and carry up to 50lbs; must be able to stand for long periods of time. May be exposed to physical confrontations.Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor