TD Garden Premium Service Account Executive, Boston Bruins and Boston Celtics

The opportunityDelaware North Boston Holdings is hiring full-time Premium Service Account Executives to join our team at TD Garden in Boston, Massachusetts supporting both the Boston Bruins and Boston Celtics. As a Premium Service Account Executive, you will be responsible for delivering an exceptional experience to our premium clients throughout the year. If you are relationship-driven, detail-oriented, and thrive in a fast-paced hospitality environment, we encourage you to apply! PayMinimum – Anticipated Maximum Base Salary: $54,600 - $73,700 / yearIn addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.What we offerAt Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: Medical, dental, and vision insurance401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performancePaid vacation days and holidaysPaid parental bonding leaveTuition and/or professional certification reimbursementGenerous friends-and-family discounts at many of our hotels and resortsWhat will you do?Serve as the primary day-to-day contact for a portfolio of BGS member accounts, providing white-glove service and timely solutionsCultivate strong, long-term relationships with clients through consistent communication, in-person engagement, and personalized touchpointsManage all aspects of the BGS member experience, including ticketing requests, event access, amenity fulfillment, and game day hospitalityAssist with renewal and retention strategies for a portfolio of premium accounts, leveraging strong business acumen to cultivate long-term client relationships, negotiate with C-level executives and key decision-makers, and identify opportunities to maximize account growth, member satisfaction, and revenue retentionRepresent the BGS service team at all home games, concerts, and premium events—ensuring all clients receive top-tier service and supportSupport planning and execution of exclusive member events throughout the calendar yearUtilize CRM systems to manage account activity, update client records, and track service interactionsServe on project teams and cross-departmental initiatives that drive business growth, enhance operational processes, and shape the future of premium hospitality and live entertainment experiencesMore about youBachelor’s degree in business, hospitality, sports management, or a related field5+ years of experience in account management, client services, hospitality, and/or premium ticketingExcellent communication and interpersonal skills, with a passion for client serviceProven ability to multi-task and work in high-pressure, event-based environmentsExperience with CRM platforms (Salesforce, Archtics, etc.) preferredAvailability to work evenings, weekends, and holidays based on event scheduleWho we areDelaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals. Together, we’re shaping the future of hospitality — come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status. The opportunityDelaware North Boston Holdings is hiring full-time Premium Service Account Executives to join our team at TD Garden in Boston, Massachusetts supporting both the Boston Bruins and Boston Celtics. As a Premium Service Account Executive, you will be responsible for delivering an exceptional experience to our premium clients throughout the year. If you are relationship-driven, detail-oriented, and thrive in a fast-paced hospitality environment, we encourage you to apply! PayMinimum – Anticipated Maximum Base Salary: $54,600 - $73,700 / yearIn addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.What we offerAt Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: Medical, dental, and vision insurance401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performancePaid vacation days and holidaysPaid parental bonding leaveTuition and/or professional certification reimbursementGenerous friends-and-family discounts at many of our hotels and resortsWhat will you do?Serve as the primary day-to-day contact for a portfolio of BGS member accounts, providing white-glove service and timely solutionsCultivate strong, long-term relationships with clients through consistent communication, in-person engagement, and personalized touchpointsManage all aspects of the BGS member experience, including ticketing requests, event access, amenity fulfillment, and game day hospitalityAssist with renewal and retention strategies for a portfolio of premium accounts, leveraging strong business acumen to cultivate long-term client relationships, negotiate with C-level executives and key decision-makers, and identify opportunities to maximize account growth, member satisfaction, and revenue retentionRepresent the BGS service team at all home games, concerts, and premium events—ensuring all clients receive top-tier service and supportSupport planning and execution of exclusive member events throughout the calendar yearUtilize CRM systems to manage account activity, update client records, and track service interactionsServe on project teams and cross-departmental initiatives that drive business growth, enhance operational processes, and shape the future of premium hospitality and live entertainment experiencesMore about youBachelor’s degree in business, hospitality, sports management, or a related field5+ years of experience in account management, client services, hospitality, and/or premium ticketingExcellent communication and interpersonal skills, with a passion for client serviceProven ability to multi-task and work in high-pressure, event-based environmentsExperience with CRM platforms (Salesforce, Archtics, etc.) preferredAvailability to work evenings, weekends, and holidays based on event scheduleWho we areDelaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals. Together, we’re shaping the future of hospitality — come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.