Sales Manager | Full-Time | Santa Clara Convention Center

OverviewThe Sales Manager promotes and books events for the facility through an aggressive sales & marketing effort. The Sales Manager will work with the customer on initial rates and terms of the contract and convey that information to other necessary facility staff to further work effectively with the customer. This role pays an annual salary of $78,500-$85,000. Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays). This position will remain open until November 20, 2026.ResponsibilitiesRepresent the facility as its primary sales representative both locally and out of townAttends Trade Shows and industry functions as a representative of the destinationResearches, identifies, and establishes the needs of groups for the facilityContacts prospective user groups and individuals to initiate the sales effort. Discusses the facility with site selection committees or appropriate others.Assists in developing and implementing the sales/marketing activities of the facility, including developing budget submissions and follow-through systems and procedures.Meets specified assigned sales goals and objectivesInitiates written and oral communications internally and externallyPromptly responds to all customer calls and requests within a 24-hour periodMaintains relationships with CVB and other hospitality establishments and promotes effective relations with representatives of local and user groups.Participate in local and community organization networking opportunities monthlyCommunicates problems and proposed solutions to the Senior Director of SalesSubmits sales reports and performs related duties as requiredWill perform outside sales calls and solicitation calls as requiredWork cohesively with other departmentsAttend internal meetings and represents the facility as deemed necessaryAdheres to sales guidelines and procedures when booking businessPrepares and executes Proposals, Space requests, and License Agreement requirementsMeets and/or exceeds required assigned revenue goalsSupports the overall tasks related to sales for the facility, such as providing administrative assistance in the maintenance and data entry of the CRM and internal management systems.Adheres to sales guidelines and procedures when booking businessParticipate in the development and implementation of goals, objectives, policies, and priorities of all Sales programs and activitiesSupport all services and activities of the Sales Department within the facility, including sales tools and materials, proposals, sales calls and contractsPrepare written proposals; reevaluate potential business value of various events and clients; initiate contractual arrangements.Conduct tours of facility for potential licensees; answer questions and provide information regarding facility capabilitiesPerform other duties and responsibilities as assignedPrinciples and practices of sales and marketingLearn and understand the operation of the convention center and apply that knowledge to continually improveWork as needed on a flexible schedule, including early mornings, days, evenings, overnight, weekends, holidays, extended workdays, and extended numbers of days.Perform basic arithmetic calculations (addition, subtraction, multiplication, and division) either manually or by operating a calculatorAll other duties as assigned by Senior Director of Sales.Qualifications3-5 years of increasingly responsible experience in an administrative support position, preferably in a sales capacity at a hotel, convention center or related meetingBachelor’s degree from an accredited college or university with major coursework in marketing, public relations, business administration, hospitality management or other relatedAdditional years of experience may be substituted for formal educationAbility to read, analyze, and interpret documents such as event specifications and/or previous event schedules obtained from a diverse assortment of clients. Ability to effectively present information and suggestions to clients to better meet their needs and/or to avoid damage or liability for the Center. Ability to respond to common inquiries or complaints from customers. Ability to effectively communicate with management, department heads, and the hotel verbally or in writing and with drawings.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to exercise good judgment and common sense in dealing with such situations. Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.Ability to interact with clients, other facility staff, and contractors in a courteous, cooperative, team-oriented, and professional manner.While performing the duties of this job, the employee is regularly required to stand and walk for extended periods. Must be able to work long hours and unusual schedules, including evenings, weekends, and holidays according to customer needs. Knowledge of modern office procedures, methods, and computer profiency.Experience with business letter writing and basic report preparation.Knowledge of principles and procedures of recordkeeping and financial reporting.Strong customer service skills are required.