Operations Crew Lead

Operations Crew LeadMountain America Center – Idaho Falls, IdahoDepartment: Operations Reports To: Operations Manager FLSA Status: Exempt, Full-Time Supervises: Operations Supervisors, Operations Staff, Ice Technicians, Housekeeping Support Staff, Part-Time Event Operations Personnel, Contractors, and Temporary LaborPosition SummaryThe Operations Crew Lead assists in the day-to-day operation, maintenance, event readiness, and physical appearance of the Mountain America Center. This position assists in ice operations, event conversions, operational staffing, and safety compliance. The Operations Crew Lead supports the goal of world-class guest experiences, successful event execution, and a safe environment for employees, guests, tenants, performers, and partners.This position serves as a key member of the venue support team and embodies the Mountain America Center culture of Get It Done, Power In Unity, and Best of the Best.Areas of ResponsibilitiesFacility OperationsOversee daily operational readiness of the arena, conference center, loading dock, back-of-house areas, grounds, and parking facilities. Conduct routine facility inspections to ensure cleanliness, functionality, safety, and presentation standards. Ice OperationsOversee all ice operations including installation, maintenance, removal, and quality control. Train and supervise staff on proper ice-making and resurfacing procedures. Maintain and service Zamboni and ice maintenance equipment. Ensure ice quality meets standards for professional hockey, youth sports, public skating, and special events. Event Operations & ConversionsLead and execute all event setups, conversions, executions, and breakdowns in the Mountain America Center. Coordinate arena conversions between hockey, concerts, family shows, sporting events, conventions, banquets, and community events. Manage load-ins and load-outs for touring productions, vendors, exhibitors, and tenants. Work closely with Event Coordinators, Production, Security, Guest Services, Food & Beverage, and Box Office teams to ensure seamless event execution. Participate in event settlements and post-event evaluations. Serve as Manager on Duty (MOD) during events as assigned. Safety & ComplianceEnsure compliance with OSHA regulations, fire codes, building regulations, and venue safety standards. Maintain Safety Data Sheets (SDS/MSDS) and required compliance documentation. Participate in emergency response planning and incident management. Leadership ExpectationsThe Operations Crew Lead is expected to model and reinforce the Mountain America Center's core values:Get It DoneDemonstrates initiative and ownership. Solves problems proactively. Maintains a high level of accountability. Focuses on execution and results. Power In UnityBuilds strong relationships across departments. Promotes collaboration and communication. Supports organizational goals over individual interests. Best of the BestPursues operational excellence. Maintains high facility standards. Continuously seeks improvement and innovation. QualificationsRequiredMinimum two (2) years of facility operations experience in an arena, stadium, convention center, entertainment venue, sports facility, or similar environment. Minimum one (1) years of supervisory or management experience. Experience leading facility conversions and event operations. Strong organizational, leadership, and communication skills. Ability to work evenings, weekends, holidays, and extended hours as event schedules require. Valid driver's license. Physical RequirementsAbility to lift and carry up to 50 pounds. Ability to stand and walk for extended periods. Ability to climb ladders and work in elevated locations. Ability to work indoors and outdoors in varying weather conditions. Ability to operate facility maintenance and event equipment safely. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.Operations Crew LeadMountain America Center – Idaho Falls, IdahoDepartment: Operations Reports To: Operations Manager FLSA Status: Exempt, Full-Time Supervises: Operations Supervisors, Operations Staff, Ice Technicians, Housekeeping Support Staff, Part-Time Event Operations Personnel, Contractors, and Temporary LaborPosition SummaryThe Operations Crew Lead assists in the day-to-day operation, maintenance, event readiness, and physical appearance of the Mountain America Center. This position assists in ice operations, event conversions, operational staffing, and safety compliance. The Operations Crew Lead supports the goal of world-class guest experiences, successful event execution, and a safe environment for employees, guests, tenants, performers, and partners.This position serves as a key member of the venue support team and embodies the Mountain America Center culture of Get It Done, Power In Unity, and Best of the Best.Areas of ResponsibilitiesFacility OperationsIce OperationsEvent Operations & ConversionsSafety & ComplianceLeadership ExpectationsThe Operations Crew Lead is expected to model and reinforce the Mountain America Center's core values:Get It DonePower In UnityBest of the BestQualificationsRequiredPhysical RequirementsWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.