Manager of Box Office & Group Sales

About the Thrillville ThrillbilliesThe Thrillville Thrillbillies bring affordable, family-friendly professional baseball to Southern Illinois at Mountain Dew Park in Marion. We're a fast-growing organization focused on creating memorable fan experiences, building lasting community partnerships, and delivering a first-class gameday atmosphere. This role is central to both, it's the front door for every fan who walks into the ballpark and the engine behind the group and outing business that fills our seats.Position SummaryThe Manager of Box Office & Group Sales oversees all ticketing operations at Mountain Dew Park while driving group ticket revenue and attendance for the Thrillbillies. This role owns the full ticketing lifecycle; season tickets, mini-plans, single-game sales, and box office/gameday operations and leads the strategy for group outings including corporate events, youth sports nights, church groups, scout nights, school groups, and other community-based programs.This is a hybrid leadership role: part ticket operations manager, part sales leader. You'll be equally comfortable reconciling a gameday cash drawer and pitching a 200-person group outing to a local business. This position is structured as a base salary plus commission, with earning potential directly tied to sales performance, the more you sell, the more you make!What You'll Be DoingBox Office & Ticket OperationsOversee all day-to-day box office operations at Mountain Dew Park, including will-call, walk-up sales, and gameday ticket windowsManage the ticketing database/CRM system, ensuring accurate records for season ticket holders, mini-plan holders, and group clientsReconcile and balance ticket department financials following each game and eventTroubleshoot ticketing issues before and during games and eventsEnsure accurate pricing, inventory builds, and reporting across all ticket productsDevelop and maintain box office SOPs, training materials, and gameday proceduresGroup Sales & Business DevelopmentBuild and execute the group sales strategy for the Thrillbillies, with a focus on new business, revenue growth, and repeat bookingsIdentify and cultivate group opportunities among local businesses, schools, youth leagues, churches, civic organizations, and nonprofitsCreate and manage themed group nights, fundraising nights, and community-based fan experiencesProactively prospect new accounts through calls, email, and in-person outreach; meet or exceed individual and team revenue goalsRenew and grow existing season ticket, mini-plan, and group accounts year over yearManage the group sales pipeline, forecasting, and performance reportingStaffing & LeadershipHire, train, schedule, and supervise box office ticket sellers, ticket takers, and group sales staff/internsConduct performance evaluations and provide ongoing coaching and developmentBuild a service-first, accountable team culture across the ticketing and sales operationProvide leadership coverage for ticketing operations across all Thrillbillies home games and Mountain Dew Park eventsCustomer Service & Community PresenceServe as a primary point of contact for ticketing and group sales inquiriesMeet and greet season ticket members, group leaders, and fans during gamesRepresent the Thrillbillies at community events, networking functions, and civic engagements to build the group sales pipelineResolve escalated customer service issues with professionalism and urgencyCollaborationPartner with Marketing, Community Relations, Game Presentation, and Sponsorship on group programs, promotions, and theme nightsCoordinate with Operations and Guest Services on gate/entry procedures and gameday guest flowAssist with budgeting and forecasting for the ticketing and group sales departmentsWhat You'll BringBachelor's degree in Business, Sports Administration, or a related field preferred (or equivalent combination of education and experience)2–4+ years of experience in ticket sales, ticket operations, or group sales, ideally in sports, entertainment, or live events is preferredPrior supervisory or team leadership experienceProven track record of meeting or exceeding sales and revenue goalsExperience with a ticketing platform (e.g., Etix, Tickets.com, Ticketmaster, or similar) and CRM toolsStrong proficiency in Microsoft Office (Word, Excel, Outlook)Excellent verbal and written communication skills; comfortable with public speaking and in-person outreachHighly organized, detail-oriented, and analytically minded — comfortable reading sales reports and adjusting strategySound judgment and creative problem-solving skills, especially under gameday pressureAbility to work flexible hours including nights, weekends, and holidays throughout the seasonWorking Conditions & Physical RequirementsPrimarily an office environment within Mountain Dew Park, with regular presence at Thrillbillies home games and ballpark eventsSome areas of the facility are subject to noise and seasonal weather conditionsAbility to stand and move throughout the facility for extended periods during games and eventsAbility to lift up to 25 poundsMinimal travel required outside of the Marion, Illinois areaWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.About the Thrillville ThrillbilliesThe Thrillville Thrillbillies bring affordable, family-friendly professional baseball to Southern Illinois at Mountain Dew Park in Marion. We're a fast-growing organization focused on creating memorable fan experiences, building lasting community partnerships, and delivering a first-class gameday atmosphere. This role is central to both, it's the front door for every fan who walks into the ballpark and the engine behind the group and outing business that fills our seats.Position SummaryThe Manager of Box Office & Group Sales oversees all ticketing operations at Mountain Dew Park while driving group ticket revenue and attendance for the Thrillbillies. This role owns the full ticketing lifecycle; season tickets, mini-plans, single-game sales, and box office/gameday operations and leads the strategy for group outings including corporate events, youth sports nights, church groups, scout nights, school groups, and other community-based programs.This is a hybrid leadership role: part ticket operations manager, part sales leader. You'll be equally comfortable reconciling a gameday cash drawer and pitching a 200-person group outing to a local business. This position is structured as a base salary plus commission, with earning potential directly tied to sales performance, the more you sell, the more you make!What You'll Be DoingBox Office & Ticket OperationsGroup Sales & Business DevelopmentStaffing & LeadershipCustomer Service & Community PresenceCollaborationWhat You'll BringWorking Conditions & Physical RequirementsWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.