VP, Data and Digital Transformation, TD Garden

The opportunityDelaware North Boston Holdings is seeking a Vice President, Data and Digital Transformation to lead innovation and growth at TD Garden and the Boston Bruins. In this pivotal role, you will be responsible for the advancement of the enterprise-wide business strategy and digital functions, driving transformation across fan engagement, operational effectiveness, and revenue optimization. You will leverage AI, emerging technologies, and advanced analytics to create data-driven solutions that empower decision-making and elevate the customer experience. This position offers the opportunity to redefine the future of sports and entertainment through digital innovation, working closely with cross-functional teams to deliver measurable impact. If you are a visionary leader with a proven track record of driving organizational change through data, and thrive in dynamic, fast-paced environments, we want to hear from you.PayMinimum – Anticipated Maximum Base Salary: $151,800 - $204,900 / yearIn addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.What we offerAt Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: Medical, dental, and vision insurance401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performancePaid vacation days and holidaysPaid parental bonding leaveTuition and/or professional certification reimbursementGenerous friends-and-family discounts at many of our hotels and resortsWhat will you do?Deliver a unified data ecosystem with analytics frameworks and reporting systems that provide real time visibility, insights, and drive a culture of data-driven decision making Champion adoption of emerging technologies including AI and beyond (e.g., AR/VR, blockchain, IoT) to unlock efficiencies, personalization opportunities, and competitive advantagesAdvance digital marketing ecosystems including content, social, ecommerce and engagement platforms to strengthen brand presence, accelerate audience growth, grow revenues, and deepen loyaltyDevelop vision and execution plan for future-state and personalized fan experiences across in venue and digital platforms integrating seamless touchpoints Lead analysis of customer behaviors, market dynamics, and competitive trends to shape strategic direction, revenue optimization, improve marketing effectiveness, and identify growth opportunitiesArm stakeholders with advanced financial modeling pricing strategies and performance forecasting to maximize yield profitability and retention across all business lines Drive organizational adoption of new systems and processes through structured change management and training programsMore about youBachelor’s degree required; Masters/MBA preferred Minimum of 10 years of experience in business strategy functions including data, analytics, digital, sales, marketing, ticketing and business development, ideally in the sports or entertainment industry Executive leadership skills with a proven ability to lead dynamic teams and the ability to influence at the C-suite level and communicate technical concepts in business termsHands-on experience with CRM platforms, marketing automation tools, and data integration technologies and a deep understanding of omnichannel customer journeysExperience applying AI, machine learning, or automation to enhance efficiency, personalization, or business performanceAbility to define KPIs for digital transformation initiatives and measure impact across revenue, engagement, and operational efficiency Experience overseeing front-end and back-end development, buildout of data ecosystem to achieve golden record, and integrations to power operationsBackground in developing proformas and evaluating ROI for new initiatives or strategic investments Familiar with formal operations management theory and comfortable with managing complex projects and workflows Strong stakeholder management skills with demonstrated success partnering across marketing, revenue, sales, support functions and operations teamsWho we areOur business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals. Together, we’re shaping the future of hospitality — come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status. The opportunityDelaware North Boston Holdings is seeking a Vice President, Data and Digital Transformation to lead innovation and growth at TD Garden and the Boston Bruins. In this pivotal role, you will be responsible for the advancement of the enterprise-wide business strategy and digital functions, driving transformation across fan engagement, operational effectiveness, and revenue optimization. You will leverage AI, emerging technologies, and advanced analytics to create data-driven solutions that empower decision-making and elevate the customer experience. This position offers the opportunity to redefine the future of sports and entertainment through digital innovation, working closely with cross-functional teams to deliver measurable impact. If you are a visionary leader with a proven track record of driving organizational change through data, and thrive in dynamic, fast-paced environments, we want to hear from you.PayMinimum – Anticipated Maximum Base Salary: $151,800 - $204,900 / yearIn addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.What we offerAt Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: Medical, dental, and vision insurance401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performancePaid vacation days and holidaysPaid parental bonding leaveTuition and/or professional certification reimbursementGenerous friends-and-family discounts at many of our hotels and resortsWhat will you do?Deliver a unified data ecosystem with analytics frameworks and reporting systems that provide real time visibility, insights, and drive a culture of data-driven decision making Champion adoption of emerging technologies including AI and beyond (e.g., AR/VR, blockchain, IoT) to unlock efficiencies, personalization opportunities, and competitive advantagesAdvance digital marketing ecosystems including content, social, ecommerce and engagement platforms to strengthen brand presence, accelerate audience growth, grow revenues, and deepen loyaltyDevelop vision and execution plan for future-state and personalized fan experiences across in venue and digital platforms integrating seamless touchpoints Lead analysis of customer behaviors, market dynamics, and competitive trends to shape strategic direction, revenue optimization, improve marketing effectiveness, and identify growth opportunitiesArm stakeholders with advanced financial modeling pricing strategies and performance forecasting to maximize yield profitability and retention across all business lines Drive organizational adoption of new systems and processes through structured change management and training programsMore about youBachelor’s degree required; Masters/MBA preferred Minimum of 10 years of experience in business strategy functions including data, analytics, digital, sales, marketing, ticketing and business development, ideally in the sports or entertainment industry Executive leadership skills with a proven ability to lead dynamic teams and the ability to influence at the C-suite level and communicate technical concepts in business termsHands-on experience with CRM platforms, marketing automation tools, and data integration technologies and a deep understanding of omnichannel customer journeysExperience applying AI, machine learning, or automation to enhance efficiency, personalization, or business performanceAbility to define KPIs for digital transformation initiatives and measure impact across revenue, engagement, and operational efficiency Experience overseeing front-end and back-end development, buildout of data ecosystem to achieve golden record, and integrations to power operationsBackground in developing proformas and evaluating ROI for new initiatives or strategic investments Familiar with formal operations management theory and comfortable with managing complex projects and workflows Strong stakeholder management skills with demonstrated success partnering across marketing, revenue, sales, support functions and operations teamsWho we areOur business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals. Together, we’re shaping the future of hospitality — come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.