CRM Analyst (Horse Racing League)

ABOUT ELEVATE:Elevate is an award-winning global sports and entertainment agency founded in 2018 and the chosen growth partner for the world’s leading brands, properties, and experience-driven businesses. Through one integrated model, Elevate serves as the trusted advisor for more than 1,000 clients, helping them solve complex challenges and drive business wins.What began in sports has evolved into a platform now serving clients across culture, attractions, culinary, and hotels. Today, Elevate brings operational expertise, data-driven intelligence, and world-class creativity together under one roof.Elevate’s more than 750 employees sit across 14 offices around the world, from North America to Europe to Asia, and speak and write in 17 different languages. For more information, visit us at www.oneelevate.com.ABOUT HORSE RACING LEAGUE:Horse Racing League is a bold new entrant to the world of sports, reimagining one of the most storied competitions for a modern, global audience. Launching its inaugural season in 2027, the League brings together elite talent across a season built around initially three marquee events, blending world-class competition with the media, entertainment, and consumer-brand experiences today’s fans expect. As an emerging league at the intersection of sport and entertainment, Horse Racing League is positioned for accelerated growth, offering partners a rare ground-floor opportunity to shape the identity of a franchise from its very first season. Backed by ambitious ownership and a forward-looking commercial strategy, the League is committed to building enduring partnerships that grow alongside it.Position Overview: CRM AnalystElevate is seeking a CRM Analyst to join our team and play an important role in supporting our partnership with Horse Racing League. This position will play an integral role by analyzing, implementing, interpreting, presenting, and communicating data to enhance processes, decision-making, and outcomes for Horse Racing League. The CRM Analyst will effectively support sales enablement and is vital to sales executives as they understand and use CRM to close new business, and equally vital to our service and retention efforts, helping us deepen customer profiles and identify impactful ways to engage our audience. The CRM Analyst will receive direct exposure to and support from the Elevate BI team.The ideal candidate is an analytical team player and great communicator, who is versed in CRM management, lead development, dashboard creation, data modeling, and ticket sales. This is an in-office role, based in Austin, TX. This position is expected to attend additional event(s) and/or department events as scheduled throughout the year and may require a limited amount of travel.What You’ll DoPrimary CRM Administration; provide day-to-day support and training for users of Elevate’s Salesforce instanceUse standard and custom Salesforce objects to collect, maintain, and query data that leads to actionable insights for sales leadersAssist CRM team with pipeline management, helping sales leaders to make data-driven decisions from current and future sales opportunitiesExecute lead scoring program to prioritize leads based on multiple criteriaManage, select, and distribute leads from a variety of lead sources for B2C campaignsCollaborate with CRM team and sales leaders to enhance user processes and data integrityAssist internal teams, such as Marketing, with list developmentAssist with client CRM engagements, spanning multiple systems (HubSpot, Dynamics, etc.)Who You Are Bachelor's degree in Business Analytics, Data Analytics, Marketing, Information Systems, Statistics, Computer Science, Business Administration, or a related analytical field preferredAt least 1+ year of relevant work experience (in a CRM focused role preferred)Relevant Salesforce certifications a plusSports and or entertainment industry experience a plusWhat Makes You Stand Out Familiarity with Salesforce or other CRM systems (HubSpot, Dynamics, etc.), including workflows and customizationsFamiliarity with basic database concepts and the relationships between accounts, contacts, opportunities, and productsProficient in Microsoft and Google suitesExperience using a data visualization tool such as Tableau or Power BI to tell stories with the dataSelf-starter with a positive, “no-quit” attitudePeople-oriented. Ability to collaborate and influence diverse teams. Strong communication skills that can tell the story of the dataAbility to manage multiple projects and deadlines in a fast-paced environmentCreative, analytical thinker with strong attention to detailUnderstands the importance of preserving confidentialityCompensation & Benefits DetailsThis position offers a competitive salaryEmployment Type: Full-TimeMedical, Dental, Vision, Life, Short-Term & Long-Term Disability Insurance, FSA, HSA and more401k Employer Match (after meeting eligibility requirements)14 Paid HolidaysUnlimited PTOPaid Parental LeaveWorking Conditions Primarily office-based with frequent attendance at events, community engagements, and client meetingsMinimal travel but may be required for special events or out-of-office appointmentsSchedule: May include evenings, weekends, and holidays, especially during the racing season and major eventsThe qualifications listed above represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process, you may contact us at HR@oneelevate.com.We are proud to be an equal opportunity/veterans/disabled/ LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable law.ABOUT ELEVATE:Elevate is an award-winning global sports and entertainment agency founded in 2018 and the chosen growth partner for the world’s leading brands, properties, and experience-driven businesses. Through one integrated model, Elevate serves as the trusted advisor for more than 1,000 clients, helping them solve complex challenges and drive business wins.What began in sports has evolved into a platform now serving clients across culture, attractions, culinary, and hotels. Today, Elevate brings operational expertise, data-driven intelligence, and world-class creativity together under one roof.Elevate’s more than 750 employees sit across 14 offices around the world, from North America to Europe to Asia, and speak and write in 17 different languages. For more information, visit us at www.oneelevate.com.ABOUT HORSE RACING LEAGUE:Horse Racing League is a bold new entrant to the world of sports, reimagining one of the most storied competitions for a modern, global audience. Launching its inaugural season in 2027, the League brings together elite talent across a season built around initially three marquee events, blending world-class competition with the media, entertainment, and consumer-brand experiences today’s fans expect. As an emerging league at the intersection of sport and entertainment, Horse Racing League is positioned for accelerated growth, offering partners a rare ground-floor opportunity to shape the identity of a franchise from its very first season. Backed by ambitious ownership and a forward-looking commercial strategy, the League is committed to building enduring partnerships that grow alongside it.Position Overview: CRM AnalystElevate is seeking a CRM Analyst to join our team and play an important role in supporting our partnership with Horse Racing League. This position will play an integral role by analyzing, implementing, interpreting, presenting, and communicating data to enhance processes, decision-making, and outcomes for Horse Racing League. The CRM Analyst will effectively support sales enablement and is vital to sales executives as they understand and use CRM to close new business, and equally vital to our service and retention efforts, helping us deepen customer profiles and identify impactful ways to engage our audience. The CRM Analyst will receive direct exposure to and support from the Elevate BI team.The ideal candidate is an analytical team player and great communicator, who is versed in CRM management, lead development, dashboard creation, data modeling, and ticket sales. This is an in-office role, based in Austin, TX. This position is expected to attend additional event(s) and/or department events as scheduled throughout the year and may require a limited amount of travel.What You’ll DoWho You AreWhat Makes You Stand Out Compensation & Benefits DetailsWorking ConditionsThe qualifications listed above represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process, you may contact us at HR@oneelevate.com.We are proud to be an equal opportunity/veterans/disabled/ LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable law.