Director, Business Strategy & Analytics

SummaryThe Director, Business Strategy & Analytics will report to the Vice President, Business Strategy & Analytics, and will serve as a strategic leader in utilizing data and analytics to inform business strategy and drive revenue growth. This role requires a strong technical background to lead a team responsible for data analysis, visualization, modeling, research and CRM. A consulting mindset is also key as this leader will serve as a trusted business partner across departments such as finance, ticketing, marketing, corporate partnerships, and more. This role will lead our efforts to proactively address stakeholder needs with data-informed solutions. Duties & ResponsibilitiesBuild & maintain automated predictive models for lead scoring, member retention, and revenue forecastingAnalyze ticketing data to optimize revenue strategy via manifest design, pricing, & sales strategiesBuild & maintain customer segmentation and event propensity models Lead departmental data visualization strategy across web and mobile platformsLead departmental CRM strategy across web and mobile platformsLeverage fan data to proactively identify opportunities to enhance fan experience Analyze Rays.TV performance across channels to support content & revenue strategy optimizationDevelop robust dashboards to support in-depth retail & concessions data analysis to develop revenue optimization strategySupport cross-departmental ad-hoc requests for data analysis Lead fan, customer, partnership, and market research initiatives, including survey development, execution, analysis, and reporting to support strategic decision-making and business growthOversee, develop, and mentor a team of analysts to build a culture of innovation and improvementMaintain key relationships with vendors, MLB, and other industry peers to ensure best practicesWork closely with key stakeholders across departments to proactively identify opportunities for strategic, data-driven solutions Minimum Qualifications for the Position:Bachelor’s degree in mathematics, statistics, analytics, computer science, economics, or a related technical fieldDemonstrated success in leading a Strategy & Analytics team in sports/live entertainmentAdvanced proficiency in written and visual communication, with the ability to clearly communicate complex ideas and information to diverse audiences across the organizationProficiency in data visualization tools (Tableau preferred)Advanced proficiency in SQL (Snowflake preferred) Proficiency with CRM systems (Salesforce preferred)Proficiency in programming languages such as R or PythonExperience with Tickets.com/ProVenue is a plusWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.SummaryThe Director, Business Strategy & Analytics will report to the Vice President, Business Strategy & Analytics, and will serve as a strategic leader in utilizing data and analytics to inform business strategy and drive revenue growth. This role requires a strong technical background to lead a team responsible for data analysis, visualization, modeling, research and CRM. A consulting mindset is also key as this leader will serve as a trusted business partner across departments such as finance, ticketing, marketing, corporate partnerships, and more. This role will lead our efforts to proactively address stakeholder needs with data-informed solutions. Duties & Responsibilities Minimum Qualifications for the Position:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.