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Search: sales
Indianapolis Colts

Senior Director of Ticket Strategy, Operations & Technology

Indianapolis, IN, USPosted 28 Jul 2026

The Indianapolis Colts are seeking an experienced Senior Director of Ticket Strategy, Operations, and Technology serves as the strategic leader of the Indianapolis Colts ticketing infrastructure, technology ecosystem, operational governance, and business transformation initiatives. This position will be responsible for developing and executing long-term ticketing technology adoption and utilization, overseeing ticketing platform strategy, managing vendor relationships, ensuring operational scalability, and aligning ticketing operations with organizational revenue objectives. The role will serve as the primary strategic liaison between Ticketing, Analytics & Digital Innovation (ADI), Technology, Finance, Stadium Operations, and external ticketing partners. HIRING MANAGER Vice President of Ticket Sales and Service DIRECT REPORTS Senior Director of Ticket Operations RESPONSIBILITIES Strategic Leadership & Innovation Develop and execute the long-term ticketing strategy and technology roadmap. Identify opportunities to improve operational efficiency, fan experience, ticket utilization, compliance, and revenue generation. Lead ticketing transformation initiatives and organizational change management. Evaluate emerging technologies and recommend future-state ticketing solutions. Technology & Platform Governance Own the primary and secondary ticketing partner relationship and all ticketing platform partnerships. Oversee third-party ticketing technologies including FEVO, Spinzo, TicketManager, and future platforms. Lead future ticketing platform evaluations, contract negotiations, and migration initiatives. Establish technology governance standards and operational requirements. Partner with Technology and ADI on integrations and digital initiatives. Inventory & Manifest Governance Serve as executive owner of Colts ticket manifest strategy and governance. Oversee inventory management standards across season tickets, group tickets, premium seating, parking, and postseason events. Ensure inventory structures support organizational sales and service objectives. Partner with ADI to operationalize pricing and inventory strategies. Finance & Compliance Serve as executive liaison for all ticketing financial operations. Oversee season ticket reconciliation processes. Ensure compliance with payment processing standards and financial controls. Maintain accountability for ticketing-related audit readiness and reporting. Parking & Event Strategy Oversee parking strategy, governance, and vendor relationships. Establish operational standards for parking inventory, reporting, and fulfillment. Support major event planning and execution strategies. Vendor & Cross-Functional Leadership Lead relationships with ticketing vendors and external partners. Partner with Sales, Membership Services, Premium, Marketing, Stadium Operations, and Finance. Collaborate with ADI to ensure analytics and reporting insights are translated into operational action plans. Success Measures Successful implementation of strategic initiatives. Ticketing technology adoption and utilization. Operational scalability and efficiency improvements. Vendor performance and relationship management. Stakeholder satisfaction. Ticketing platform effectiveness. Revenue enablement support. QUALIFICATIONS 10+ years of ticketing, operations, technology, or sports business experience. 5+ years of leadership experience. Extensive Ticketmaster/Archtics experience preferred. Experience managing ticketing technology platforms and vendor relationships. Experience leading major operational projects or platform migrations. Strong project management, communication, and organizational skills. Ability to lead cross-functional initiatives in a fast-paced environment. Ability to work all home Colts games, other stadium events, nights/weekends and keep a flexible schedule. Responsibilities and qualifications may change at any time with or without notice. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

General Sports BusinessTeamwork OnlineSenior Director Of Ticket Strategy, Operations & Technology
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San Antonio Spurs

Venue Ticketing Representative (PT)

San Antonio, TX, USPosted 28 Jul 2026

At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex. We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce. We are currently seeking an enthusiastic and customer focused Representative to provide a primary level of assistance to customers and fans at the Frost Bank Center Box Office. Venue Ticketing Representatives will have the opportunity to deliver high customer satisfaction while selling tickets, fulfilling will call orders, answering incoming calls and resolving any ticketing problems. What You’ll Do: Under training and supervision, learn and obtain basic skills within the Ticketmaster ticket selling system. File and distribute all upcoming will call in an efficient manner. Deliver high customer service and exhibit arena awareness by answering incoming phone calls regarding questions around seating locations, special needs accommodations and assisting with the resolution of guest issues. Organization and filing of ticket sales vouchers and stubs. Other duties as assigned. Who You Are: Must be at least 18 years of age. Possess a high school diploma or equivalent. Minimum of 1 years’ experience in Customer service with the ability to help resolve guest issues and answer questions. Proficiency in Microsoft Office Suite. Flexible availability to include working nights, weekends, and holidays. Bilingual (English and Spanish), preferred. Physical Requirements: Ability to stand for long periods of time more than 8 hours at a time In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development. If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply! SS&E is an Equal Opportunity Employer Nothing contained in this job description is intended to be a contract of employment, nor does any information contained here represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will", which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations. At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex. We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce. At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex. We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce. At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex. We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce. Under training and supervision, learn and obtain basic skills within the Ticketmaster ticket selling system. File and distribute all upcoming will call in an efficient manner. Deliver high customer service and exhibit arena awareness by answering incoming phone calls regarding questions around seating locations, special needs accommodations and assisting with the resolution of guest issues. Organization and filing of ticket sales vouchers and stubs. Other duties as assigned. Must be at least 18 years of age. Possess a high school diploma or equivalent. Minimum of 1 years’ experience in Customer service with the ability to help resolve guest issues and answer questions. Proficiency in Microsoft Office Suite. Flexible availability to include working nights, weekends, and holidays. Bilingual (English and Spanish), preferred. Physical Requirements: Ability to stand for long periods of time more than 8 hours at a time In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development. If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply! SS&E is an Equal Opportunity Employer Nothing contained in this job description is intended to be a contract of employment, nor does any information contained here represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will", which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations. In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development. If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply! SS&E is an Equal Opportunity Employer Nothing contained in this job description is intended to be a contract of employment, nor does any information contained here represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will", which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations. In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development. If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply! SS&E is an Equal Opportunity Employer Nothing contained in this job description is intended to be a contract of employment, nor does any information contained here represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will", which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations.

SoccerTeamwork OnlineVenue Ticketing Representative (pt)
Full job detailsView job
Playfly Sports

Ad Operations Specialist

USPosted 28 Jul 2026

AD OPERATIONS SPECIALIST (Remote) THE RUNDOWN Playfly Sports is looking for an Ad Operations Specialist to join our team. In this role, you will support the execution, governance, and optimization of Playfly's enterprise digital advertising business by serving as the operational bridge between Sales, Property Partner Services, FanServ, technology vendors, and university partners. You will own campaign intake and submission, operational standards, inventory strategy, vendor coordination, and advertising technology initiatives that maximize campaign performance, improve operational efficiency, and drive revenue growth across the Playfly portfolio. WHAT YOU’LL ACCOMPLISH Serve as Playfly's primary owner of digital advertising operations across university and high school partner websites and mobile applications Collect campaign requirements from Playfly Sports Properties teams and submit digital advertising campaign requests through Stadium, FanServ's campaign management platform, ensuring all creative assets, targeting parameters, flight dates, impression goals, and sponsorship details are complete and accurate prior to execution Coordinate with Playfly Sales, Property Partner Services, and FanServ to facilitate campaign launches, revisions, creative updates, and delivery priorities Act as Playfly's primary operational liaison with FanServ, managing day-to-day communication, issue resolution, workflow improvements, service-level expectations, and implementation of new advertising capabilities Review campaign pacing, delivery, and operational performance, escalating issues and coordinating resolutions with FanServ and internal stakeholders Provide inventory forecasts, campaign flight recommendations, and monetization guidance to Playfly Sports Properties sales teams Drive inventory strategy, supply optimization, and yield management through ongoing analysis of inventory utilization, fill rates, and advertising performance Serve as the subject matter expert for Playfly Sports Properties on digital advertising capabilities, ad serving best practices, monetization opportunities, and campaign execution workflows Partner with website, mobile application, and advertising technology vendors to support platform enhancements, technical integrations, and new advertising capabilities Develop operational standards, documentation, and best practices that drive consistency, efficiency, and scalability across the Playfly portfolio Monitor digital advertising and ad technology trends, recommending new tools, workflows, and capabilities that improve operational efficiency, advertiser performance, and revenue generation Produce operational reporting, campaign insights, and business recommendations that support revenue growth and informed decision-making Other job-related duties as assigned WHAT YOU’LL BRING Bachelor's degree in digital media or related field preferred 5+ years of professional experience in digital advertising operations, ad trafficking, ad technology, or a similar role Strong working knowledge of the digital advertising ecosystem, including Google Ad Manager 360, ad serving technologies, workflows, terminology, and metrics Knowledge of audience targeting and data-driven advertising tactics Highly organized, detail-oriented, and able to manage multiple projects simultaneously Proficiency with Microsoft 365 applications, particularly Excel, PowerPoint, and Teams, with the ability to analyze data, develop reports, and communicate business insights effectively Orientation toward providing excellent client service and following through on requests Excellent communication skills with the ability to educate and guide individuals with varying levels of digital advertising knowledge TRAVEL, LIFTING, PHYSICAL REQUIREMENTS Occasional travel may be required COMPENSATION Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The base pay range for this role is:$85,000—$90,000 USD WHAT WE DO Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com WHAT WE STAND FOR At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it’s just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve. EEOC & DIVERSITY STATEMENT Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. ACCOMMODATIONS Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@playfly.com. We are unable to sponsor or take over sponsorship of an employment visa for this role at this time Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. For California and UK Residents, please read our Privacy Policy Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The base pay range for this role is:$85,000—$90,000 USDActual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The base pay range for this role is:$85,000—$90,000 USDActual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The base pay range for this role is:$85,000—$90,000 USD WHAT WE DO Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com WHAT WE STAND FOR At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it’s just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve. EEOC & DIVERSITY STATEMENT Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. ACCOMMODATIONS Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@playfly.com. We are unable to sponsor or take over sponsorship of an employment visa for this role at this time Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. For California and UK Residents, please read our Privacy Policy WHAT WE DO Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com WHAT WE STAND FOR At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it’s just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve. EEOC & DIVERSITY STATEMENT Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. ACCOMMODATIONS Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@playfly.com. We are unable to sponsor or take over sponsorship of an employment visa for this role at this time WHAT WE DO Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com WHAT WE STAND FOR At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it’s just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve. EEOC & DIVERSITY STATEMENT Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. ACCOMMODATIONS Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@playfly.com. We are unable to sponsor or take over sponsorship of an employment visa for this role at this time Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. For California and UK Residents, please read our Privacy Policy Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. For California and UK Residents, please read our Privacy Policy

BasketballTeamwork OnlineAd Operations Specialist
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Charlotte Knights

Business Manager

Charlotte, NC, USPosted 28 Jul 2026

About the Charlotte Knights:The Charlotte Knights, Triple-A affiliate of the Chicago White Sox, deliver high-caliber baseball at Truist Field in the heart of Uptown Charlotte. Known for their scenic ballpark and strong fan engagement, the Knights create a vibrant and memorable game-day experience. With a focus on player development and community impact, the Knights are a premier destination for baseball in the Carolinas. As part of Diamond Baseball Holdings (DBH), the Knights are supported by a network of clubs focused on innovation, collaboration, and long-term success. DBH provides employees with opportunities for professional growth, development, and career advancement within a supportive and team-oriented environment.About Diamond Baseball Holdings:Diamond Baseball Holdings (DBH) is a one-of-a-kind sports and entertainment company that owns and operates an unmatched roster of Minor League Baseball clubs and premier venues in North America. We bring together baseball, must-see special events and community-driven experiences to create unforgettable moments for millions of fans each year. Across our stadiums and clubs, we're redefining what an amazing night out can be, from memorable outings built around America's pastime to immersive exhibition-style sporting events, innovative promotions, legendary concerts, cultural festivals, family entertainment and other unique experiences that bring people together.With nearly 50 clubs and venues across the United States and Canada, DBH is home to some of the most beloved brands in MiLB, offering unique opportunities to build a career in sports, entertainment, hospitality and live events. Through our partnership with Major League Baseball, we help shape sponsorship, licensing and commercial opportunities that extend across all 120 MiLB markets, giving our teams the chance to make an impact on both a national and local level.Whether you're joining one of our clubs or our back-office team, you'll be part of an organization that values creativity, collaboration and a shared commitment to delivering exceptional fan experiences while making a meaningful impact in the communities we serve.Summary of Responsibilities:The Business Manager assists the Club Chief Operating Officer, General Manager and Administrative offices, as well as Corporate Finance & Human Resources, with various tasks necessary for baseball office operations. The tasks may include, but are not limited, facilitating gameday cash requirements, generating invoices for the club, making bank deposits either remotely or in person, assisting with seasonal payroll onboarding and processing, and answering general questions. This position may also assist with special projects and game day operations. Essential Functions of the Job:Assist the Club Chief Operating Officer and General Manager in day-to-day activities Provide assistance to Corporate Finance by handling activities such as bank deposits, gameday cash operations (as applicable), manual check creation, facilitating invoice and spend approvals, and interacting with vendors and customersManage onboarding and processing payroll for seasonal employees and ensure compliance with all relevant trainings and policiesAct as the I-9 Agent for all seasonal and front office staff; ensuring 100% complianceEscalates local HR queries to the Corporate HR team as required Create invoices for the billing of Club partnerships in NetSuiteHelp staff with time and expense reimbursement submissions and manage credit card tracking for receipts and coding in Divvy/Bill.comWork with regional finance team to complete month-end close tasksTrack and submit monthly sales commissions for front office staffAssists with the collections of past due receivables Bill Major League Baseball affiliate for reimbursables and maintain close relationships with affiliate which includes preparation of the team’s travel money and player/staff per diemsAssist in the preparation and reporting of sales taxesOrder, organize, and ensure all office supplies are on hand and that all office machinery are in good working orderCreate relationships with local community partners who supply office and business services or productsManage and ensure timeliness with rent and other required paymentsProvide reports from various systems to GM to make business decisionsExperience and Qualifications: Associate or Bachelors degree preferred but not requiredExperience in an office environmentExperience and knowledge of Microsoft Office, including ExcelProven administrative experience supporting multiple people and departments Experience working in an accounting environment and basic understanding of accounting principles Excellent organizational skills, attention to detail and ability to multitaskAbility to maintain confidentiality and professionalismWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.About the Charlotte Knights:The Charlotte Knights, Triple-A affiliate of the Chicago White Sox, deliver high-caliber baseball at Truist Field in the heart of Uptown Charlotte. Known for their scenic ballpark and strong fan engagement, the Knights create a vibrant and memorable game-day experience. With a focus on player development and community impact, the Knights are a premier destination for baseball in the Carolinas. As part of Diamond Baseball Holdings (DBH), the Knights are supported by a network of clubs focused on innovation, collaboration, and long-term success. DBH provides employees with opportunities for professional growth, development, and career advancement within a supportive and team-oriented environment.About Diamond Baseball Holdings:Diamond Baseball Holdings (DBH) is a one-of-a-kind sports and entertainment company that owns and operates an unmatched roster of Minor League Baseball clubs and premier venues in North America. We bring together baseball, must-see special events and community-driven experiences to create unforgettable moments for millions of fans each year. Across our stadiums and clubs, we're redefining what an amazing night out can be, from memorable outings built around America's pastime to immersive exhibition-style sporting events, innovative promotions, legendary concerts, cultural festivals, family entertainment and other unique experiences that bring people together.With nearly 50 clubs and venues across the United States and Canada, DBH is home to some of the most beloved brands in MiLB, offering unique opportunities to build a career in sports, entertainment, hospitality and live events. Through our partnership with Major League Baseball, we help shape sponsorship, licensing and commercial opportunities that extend across all 120 MiLB markets, giving our teams the chance to make an impact on both a national and local level.Whether you're joining one of our clubs or our back-office team, you'll be part of an organization that values creativity, collaboration and a shared commitment to delivering exceptional fan experiences while making a meaningful impact in the communities we serve.Summary of Responsibilities:The Business Manager assists the Club Chief Operating Officer, General Manager and Administrative offices, as well as Corporate Finance & Human Resources, with various tasks necessary for baseball office operations. The tasks may include, but are not limited, facilitating gameday cash requirements, generating invoices for the club, making bank deposits either remotely or in person, assisting with seasonal payroll onboarding and processing, and answering general questions. This position may also assist with special projects and game day operations. Essential Functions of the Job:Experience and Qualifications: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

BaseballTeamwork OnlineBusiness Manager
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ASM Global | Allegiant Stadium

Guest Experience Coordinator

Las Vegas, NV, USPosted 28 Jul 2026

Legends GlobalLegends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!Allegiant Stadium Located adjacent to the world-famous Las Vegas Strip and home to the Las Vegas Raiders, Allegiant Stadium is an award-winning global events destination. A state-of-the-art, multipurpose venue with a capacity of 65,000, Allegiant Stadium hosted world-class music artists such as Garth Brooks, The Rolling Stones, Guns N’ Roses, Illenium and BTS with more legendary concerts to come. The fully enclosed stadium is also home to the UNLV Rebels football team and has hosted premier sporting events such as the CONCACAF Gold Cup Final, Pac-12 Championship Game, Las Vegas Bowl, and WWE SummerSlam. The venue also hosted the NFL Pro Bowl in 2022 and Super Bowl LVIII in 2024. Allegiant Stadium is committed to giving back to the community through numerous diversity, inclusion, and community outreach initiatives. Job SummaryAs the Guest Experience Coordinator, you will play a key role in ensuring exceptional service delivery and seamless guest experience execution at Allegiant Stadium. Reporting to the Director of Guest Experience, you will support all aspects of guest engagement while managing administrative and logistical elements of guest related operations.This role is responsible for coordinating memorable guest interactions and maintaining high service standards. Additionally, you will plan and execute guest related requirements for ancillary events, internal meetings, and press conferences—ensuring all facility policies are upheld and stakeholder expectations are met. Acting as a liaison between the facility, tenants, clients, teammates, and vendors, you will help foster a collaborative and organized environment.Required Qualifications (Job Knowledge, Skills, and Education): A minimum education level of: BA/BS Degree (4-year) Minimum of 2-4 years of related work experience within customer service and/or sports and entertainment industry.Must have knowledge and experience operating scheduling systems (ABI Mastermind preferred) and managing personnel staffingResponse promptly and communicate effectively with guests and team members related to inquiries and concerns via in person conversations, email and telephone with professionalism.Proficient with computers and the Microsoft Office Suite (Word, Excel and Outlook). Dependable, reliable, and punctual.Ability to work assigned and varying shifts and complete responsibilities in a timely manner. Ability to adapt and work effectively in various parts of the facility. Ability to work in various climates based on the environment. Must have a flexible schedule, with the ability to work nights, weekends, and holidays when necessary.Preferred Qualifications (if applicable):Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Legends Global may require an employee to perform duties outside his/her normal description. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.We thank all applicants for their interest, however, only those selected for an interview will be contacted.Legends GlobalLegends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!Allegiant Stadium Located adjacent to the world-famous Las Vegas Strip and home to the Las Vegas Raiders, Allegiant Stadium is an award-winning global events destination. A state-of-the-art, multipurpose venue with a capacity of 65,000, Allegiant Stadium hosted world-class music artists such as Garth Brooks, The Rolling Stones, Guns N’ Roses, Illenium and BTS with more legendary concerts to come. The fully enclosed stadium is also home to the UNLV Rebels football team and has hosted premier sporting events such as the CONCACAF Gold Cup Final, Pac-12 Championship Game, Las Vegas Bowl, and WWE SummerSlam. The venue also hosted the NFL Pro Bowl in 2022 and Super Bowl LVIII in 2024. Allegiant Stadium is committed to giving back to the community through numerous diversity, inclusion, and community outreach initiatives. Job SummaryAs the Guest Experience Coordinator, you will play a key role in ensuring exceptional service delivery and seamless guest experience execution at Allegiant Stadium. Reporting to the Director of Guest Experience, you will support all aspects of guest engagement while managing administrative and logistical elements of guest related operations.This role is responsible for coordinating memorable guest interactions and maintaining high service standards. Additionally, you will plan and execute guest related requirements for ancillary events, internal meetings, and press conferences—ensuring all facility policies are upheld and stakeholder expectations are met. Acting as a liaison between the facility, tenants, clients, teammates, and vendors, you will help foster a collaborative and organized environment.Required Qualifications (Job Knowledge, Skills, and Education):Preferred Qualifications (if applicable):Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Legends Global may require an employee to perform duties outside his/her normal description. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.We thank all applicants for their interest, however, only those selected for an interview will be contacted.

FootballTeamwork OnlineGuest Experience Coordinator
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Legends Global

Event Merchandise Seller

Pensacola, FL, USPosted 28 Jul 2026

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!Position: Event Merchandise SellerFacility: Pensacola Bay CenterDepartment: Event ServicesReports To: Director of Event Services or DesigneeFLSA Status: Part-Time, Non-ExemptPOSITION SUMMARYThe Event Merchandise Seller is responsible for the event merchandise sales during shows or events by performing the duties described below, while interacting with guests, facility staff and related personnel. ESSENTIAL DUTIES AND RESPONSIBILITIESPerform inventory count-in and count-out proceduresProvide excellent service to all guests, sponsors, production staff, and fellow Bay Center team membersCreate visually appealing merchandising displays and price items correctlyFulfill guest merchandise orders in an accurate and timely mannerEnter, charge, and process payments utilizing a computerized Point of Sale System (POS)Performs other duties as required and/or assignedQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to provide excellent guest service and be focused on each guest’s requestHave and utilize basic math skills for handling transactionsAbility to communicate well, both written and orallyAbility to respond quickly to guest requestsAbility to handle periods of heavy volume selling to large crowdsAbility to multi-task in an ever-changing environmentMaintain a professional appearance and work ethic Must be detail orientedEstablish and maintain effective working relationships with varied groups and individualsAbility to work both independently and as a member of a teamMust pass a background check and credit screeningEDUCATION AND/OR EXPERIENCEHigh school diploma or general education degree GED required. WORKING CONDITIONSLocation: Onsite at Pensacola Bay Center, Pensacola, FLPHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be able to stand for long periods of timeMust be able and available to work extended shifts, when needed. Shifts may include nights, overnights, weekends, and holidays.Must be able to lift and/or move up to 50 pounds or occasionally more with assistanceWork inside and outside the building is required and may have some exposure to adverse conditionsMust be able to speak, read, and write EnglishNOTE:The responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.

Motorsport & RacingTeamwork OnlineEvent Merchandise Seller
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Fredericksburg Nationals

Account Executive, Ticket Sales

Fredericksburg, VA, USPosted 28 Jul 2026

About the Fredericksburg Nationals: The Fredericksburg Nationals, Single-A affiliate of the Washington Nationals, play at Virginia Credit Union Stadium and are known for their vibrant atmosphere and strong community engagement. With a commitment to player development and fan experience, the FredNats have quickly become a staple of the Fredericksburg sports scene. As part of Diamond Baseball Holdings (DBH), the FredNats are supported by a network of clubs focused on innovation, collaboration, and long-term success. DBH provides employees with opportunities for professional growth, development, and career advancement within a supportive and team-oriented environment.About Diamond Baseball Holdings:Diamond Baseball Holdings (DBH) is a one-of-a-kind sports and entertainment company that owns and operates an unmatched roster of Minor League Baseball clubs and premier venues in North America. We bring together baseball, must-see special events and community-driven experiences to create unforgettable moments for millions of fans each year. Across our stadiums and clubs, we're redefining what an amazing night out can be, from memorable outings built around America's pastime to immersive exhibition-style sporting events, innovative promotions, legendary concerts, cultural festivals, family entertainment and other unique experiences that bring people together. With nearly 50 clubs and venues across the United States and Canada, DBH is home to some of the most beloved brands in MiLB, offering unique opportunities to build a career in sports, entertainment, hospitality and live events. Through our partnership with Major League Baseball, we help shape sponsorship, licensing and commercial opportunities that extend across all 120 MiLB markets, giving our teams the chance to make an impact on both a national and local level. Whether you're joining one of our clubs or our back-office team, you'll be part of an organization that values creativity, collaboration and a shared commitment to delivering exceptional fan experiences while making a meaningful impact in the communities we serve.The Fredericksburg Nationals are actively seeking an Account Executive to join their highly dynamic Ticket Sales Team. We believe that Ticket Sales is a vital part of our teams' performance, and our Account Executives play a critical role in that success. We are looking for someone who is interested in growing within the sports industry and curious to learn the inner workings of our business at every level. If this sounds like you, then you know Ticket Sales is the best place to start your career. The individual in this position is expected not only to be an exceptional salesperson but also to deliver outstanding customer service to all clients to ensure fan retention and to establish a positive experience with the brand.Essential Duties and ResponsibilitiesRepresent the organization with the utmost professionalism in the communityGenerate new business by prospecting, cold calling, appointments, stadium tours, and attending networking/community eventsRenew all group, hospitality, and season ticket membersWork closely with sales and marketing departments to develop compelling sales programs and components focused on long-term business sustainabilityMaintain a database of contacts and sales progression using tickets.comMeet and/or exceed personal sales goalsMeet and/or exceed daily and weekly outbound call/appointment minimumsContribute to overall operation by “answering the call” when assistance is needed in another area of our operationQualificationsBachelor's Degree or equivalent work experienceMinimum of 6 months of sales or customer service experienceDemonstrate a proven track record in sales and building quality relationships, preferably within the sports industryHave a friendly and professional telephone mannerStrong desire to learn about our business and grow your professional careerAbility to effectively express ideas verbally and in writingPossess a positive attitudeMaintain a flexible work scheduleOther duties as assignedWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.About the Fredericksburg Nationals: The Fredericksburg Nationals, Single-A affiliate of the Washington Nationals, play at Virginia Credit Union Stadium and are known for their vibrant atmosphere and strong community engagement. With a commitment to player development and fan experience, the FredNats have quickly become a staple of the Fredericksburg sports scene. As part of Diamond Baseball Holdings (DBH), the FredNats are supported by a network of clubs focused on innovation, collaboration, and long-term success. DBH provides employees with opportunities for professional growth, development, and career advancement within a supportive and team-oriented environment.About Diamond Baseball Holdings:Diamond Baseball Holdings (DBH) is a one-of-a-kind sports and entertainment company that owns and operates an unmatched roster of Minor League Baseball clubs and premier venues in North America. We bring together baseball, must-see special events and community-driven experiences to create unforgettable moments for millions of fans each year. Across our stadiums and clubs, we're redefining what an amazing night out can be, from memorable outings built around America's pastime to immersive exhibition-style sporting events, innovative promotions, legendary concerts, cultural festivals, family entertainment and other unique experiences that bring people together. With nearly 50 clubs and venues across the United States and Canada, DBH is home to some of the most beloved brands in MiLB, offering unique opportunities to build a career in sports, entertainment, hospitality and live events. Through our partnership with Major League Baseball, we help shape sponsorship, licensing and commercial opportunities that extend across all 120 MiLB markets, giving our teams the chance to make an impact on both a national and local level. Whether you're joining one of our clubs or our back-office team, you'll be part of an organization that values creativity, collaboration and a shared commitment to delivering exceptional fan experiences while making a meaningful impact in the communities we serve.The Fredericksburg Nationals are actively seeking an Account Executive to join their highly dynamic Ticket Sales Team. We believe that Ticket Sales is a vital part of our teams' performance, and our Account Executives play a critical role in that success. We are looking for someone who is interested in growing within the sports industry and curious to learn the inner workings of our business at every level. If this sounds like you, then you know Ticket Sales is the best place to start your career. The individual in this position is expected not only to be an exceptional salesperson but also to deliver outstanding customer service to all clients to ensure fan retention and to establish a positive experience with the brand.Essential Duties and ResponsibilitiesQualificationsWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

BaseballTeamwork OnlineAccount Executive, Ticket Sales
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Zoomph

Junior Account Manager

USPosted 28 Jul 2026

The Junior Account Manager owns and manages a smaller book of less strategic, lower-complexity client accounts, acting as the primary point of contact for that assigned group while developing the skills required to manage the full account lifecycle. This role is structured as roughly half hands-on account ownership and half dedicated learning and skill-building, in contrast to the Account Manager role, which owns a full book of business and is fully invested in that responsibility. This role is designed for someone early in their career who is building hands-on experience in account growth, contract proposals, and negotiations, while developing technical expertise across the Zoomph platform and within the sports sponsorship industry, with the goal of growing into a full Account Manager position.The Junior Account Manager plays an active role in ensuring client satisfaction, retention, and growth at Zoomph. This individual is responsible for a smaller, less strategic book of accounts, splitting their time evenly between managing those accounts and learning to identify and execute expansion opportunities, draft contract proposals, and engage in negotiations, with mentorship and guidance from senior Account Managers and the Director, Account Manager. They are developing strong communication and problem-solving skills, building technical fluency in the platform and industry, and working collaboratively with internal teams to deliver tailored client solutions.Client Relationship ManagementOwn and manage a smaller book of less strategic, lower-complexity general client accounts, serving as the primary point of contact and building relationships that drive adoption, satisfaction, and renewals; this is expected to occupy roughly half of the role, with the remaining time dedicated to structured learning and skill development (versus the Account Manager role, which owns a full book of business as a fully invested, primary responsibility).Build and nurture relationships with client stakeholders within their assigned book of accounts, with mentorship and guidance from senior Account Managers.Provide day-to-day client support by addressing inquiries, resolving issues, and delivering solutions that enhance client satisfaction and retention, escalating complex issues to senior Account Managers as needed.Anticipate client needs and advocate for them within Zoomph, positioning the platform as a valuable partner in their success.Assist in preparing client-facing materials, including proposals, reports, and presentations, to support client communication.Customer Growth and RetentionSupport onboarding sessions for general clients, helping ensure smooth implementation of the Zoomph platform.Assist in monitoring client usage under the guidance of senior Account Managers to help identify risks and engagement opportunities.Help clients understand basic platform capabilities and data insights to support their business goals.Assist in compiling reports, performance metrics, and insights that demonstrate Zoomph's impact on clients' business goals.Help prepare for and coordinate regular check-ins and Quarterly Business Reviews (QBRs).Collaborate with internal teams (Customer Success, Product, Marketing), under the direction of senior Account Managers, to support client needs.Assist with coordination among internal stakeholders to support timely, high-quality delivery of client solutions.Collaboration with Customer Success SpecialistsWork closely with the Customer Success team to help address client support needs and support a seamless client experience.Assist Customer Success Specialists with onboarding support, training, and basic issue resolution for general clients.Communicate relevant client feedback and account updates to Customer Success and Account Management leadership.HubSpot ManagementOwn the renewal process for their assigned book of business, ensuring timely renewals and addressing any risks of churn, with support from senior Account Managers on more complex situations.Identify and present expansion opportunities, such as additional features, services, or product upgrades, to enhance client value within their assigned accounts.Actively monitor account performance, identifying and mitigating risks to ensure client retention and growth.Renewals and UpsellsOwn the growth of an assigned book of business, learning to identify, pursue, and close expansion opportunities within existing client accounts.Write and prepare contract proposals for renewals, upsells, and new opportunities, with review and coaching from senior Account Managers.Participate in and progressively take the lead on client negotiations, developing skills in deal structuring, pricing, and closing.Build technical expertise across the Zoomph platform, including its data, reporting, and analytics capabilities, to speak knowledgeably with clients and internal teams.Develop subject-matter expertise in the sports sponsorship industry, including partnership valuation, sponsorship metrics, and industry trends, to strengthen client conversations and recommendations.Required Qualifications:Education & Experience:Bachelor's degree in business, marketing, communications, or a related field, or equivalent experience.0-2 years of experience in account management, customer success, sales, or a similar client-facing role; relevant internship or academic project experience will be considered.Skills:Eagerness to own a book of business and develop skills in identifying and closing upsell or expansion opportunities and managing renewals.Willingness to learn contract proposal writing and to participate in and eventually lead client negotiations.Motivated to build technical expertise across the Zoomph platform and develop subject-matter knowledge of the sports sponsorship industry.Ability to adapt and thrive in a dynamic environment with evolving client needs and priorities.Interest in or prior exposure to industries like sports, media, or entertainment is a plus.Developing ability to build and maintain client relationships, with a desire to grow into a trusted advisor role.Strong written and verbal communication skills.Basic analytical mindset with a willingness to learn to interpret data and track key metrics.Familiarity with HubSpot or similar CRM tools preferred; willingness to learn required.Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously.Proactive problem solver with a customer-first mindset.Demonstrated ability to work collaboratively across teams.Preferred QualificationsPrior internship, coursework, or project experience in the SaaS industry or with data-driven platforms, ideally in a B2B context.Basic knowledge of social media analytics, digital marketing, or sponsorship valuation tools and metrics.Prior exposure to contract writing, deal negotiation, or sales enablement.Exposure to Quarterly Business Reviews (QBRs) or client-facing performance reporting is a plus.Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.We are authorized to hire in the following states:Arizona, California, Connecticut, Illinois, Maryland, Massachusetts, Missouri, New York, North Carolina, South Carolina, Tennessee, Texas, and Virginia.Zoomph EEO Statement:“We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and applicant feel welcome. Zoomph is committed to providing a workplace free from discrimination or harassment. We expect every member of the Zoomph community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve. Decisions related to hiring, compensation, training, evaluating performance, or termination are made fairly, and we provide equal employment opportunities to all qualified candidates and employees and prohibit all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.”The Junior Account Manager owns and manages a smaller book of less strategic, lower-complexity client accounts, acting as the primary point of contact for that assigned group while developing the skills required to manage the full account lifecycle. This role is structured as roughly half hands-on account ownership and half dedicated learning and skill-building, in contrast to the Account Manager role, which owns a full book of business and is fully invested in that responsibility. This role is designed for someone early in their career who is building hands-on experience in account growth, contract proposals, and negotiations, while developing technical expertise across the Zoomph platform and within the sports sponsorship industry, with the goal of growing into a full Account Manager position.The Junior Account Manager plays an active role in ensuring client satisfaction, retention, and growth at Zoomph. This individual is responsible for a smaller, less strategic book of accounts, splitting their time evenly between managing those accounts and learning to identify and execute expansion opportunities, draft contract proposals, and engage in negotiations, with mentorship and guidance from senior Account Managers and the Director, Account Manager. They are developing strong communication and problem-solving skills, building technical fluency in the platform and industry, and working collaboratively with internal teams to deliver tailored client solutions.Client Relationship ManagementCustomer Growth and RetentionCollaboration with Customer Success SpecialistsHubSpot ManagementRenewals and UpsellsRequired Qualifications:Education & Experience:Skills:Preferred QualificationsOther Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.We are authorized to hire in the following states:Arizona, California, Connecticut, Illinois, Maryland, Massachusetts, Missouri, New York, North Carolina, South Carolina, Tennessee, Texas, and Virginia.Zoomph EEO Statement:“We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and applicant feel welcome. Zoomph is committed to providing a workplace free from discrimination or harassment. We expect every member of the Zoomph community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve. Decisions related to hiring, compensation, training, evaluating performance, or termination are made fairly, and we provide equal employment opportunities to all qualified candidates and employees and prohibit all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.”

General Sports BusinessTeamwork OnlineJunior Account Manager
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Legends Global

Operations Coordinator/Utilities

Dayton, OH, USPosted 28 Jul 2026

LEGENDS GLOBALLegends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!THE ROLEThe Operations Coordinator/ Utilities will be responsible for assisting with day-to-day operations and cleaning of the building. Essential Duties and ResponsibilitiesSupervises & participates in the cleanup of convention or trade show floor.Supervises & participates in the cleaning of office spaces and all public spaces and service hallways.Supervises & participates in the overall building cleaning inside & the outside perimeter.Responsible for stock and equipment inventory as well as janitorial supplies.Supervises set-up/tear-down of meeting rooms.Supervisors set up risers, chairs, and stages for events, etc.Responsible for equipment upkeep and repair.Perform basic operational duties as a working supervisor.Assists in the new hire process for support personnelPaperwork and shift placement; also responsible for preparing separation documentation and all supporting materials as needed.Works with Operations Manager & Facility Engineer to include directing, supervising, and scheduling all aspects of operations.Responsible for administering immediate disciplinary actions including dismissing employees from active duty for department violations/procedures; works directly with operations management and human resources in coordinating disciplinary action in verbal, written and other related disciplinary matters.Must have the ability to interact with guests in a friendly, courteous, and polite manner. This will include initiating contact with guests within 10 feet – i.e., smiling, saying “Good Day” or helping when needed.Must feel comfortable when around large groups or speaking to a guest, as neededUnderstands the importance of providing customer service and in understanding of “The Magic is in the Details”QUALIFICATIONS: To be competitive applicants should have high school diploma or equivalent and significant related experience. Prior experience in cleaning and janitorial duties.Working knowledge of stage, riser and chair set-up for varied events. Previous supervisory experience in a convention center atmosphere a plus.Able to work flexible schedules, including weekends, nights and holidays. Assess situations by exercising decision-making authority. Must be able to climb stairs.Basic computer skills a plus.TO APPLY: This position offers a competitive salary and benefit package. Resumes must include salary requirements for consideration and may be sent to:Apply at: www.daytonconventioncenter.comRecruiter: Erica BrockDayton Convention Center22 E 5th StreetDayton, OH 45402Applicants that need reasonable accommodation to complete the application process may contact 937.535.5317.COMPENSATIONCompetitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.WORKING CONDITIONSLocation: On Site – Dayton Convention Center – Dayton, OhioNOTE:The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Motorsport & RacingTeamwork OnlineOperations Coordinator Utilities
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Phoenix Suns

Account Executive, Group Sales

Phoenix, AZ, USPosted 28 Jul 2026

Job Summary: Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center. Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community. We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community. We are seeking an experienced and motivated Account Executive, Group Sales to join our team. In this role, you will support all facets of Ticket Sales for Player 15 Group while playing a key role in broader department initiatives. Your Role on the Team Proactively generate group ticket revenue across all Player 15 Group properties through outbound sales efforts including phone calls, emails, virtual meetings, and in-person presentations Consistently exceed weekly, monthly, and annual sales goals and sales activity minimum standards Create tailored experiences and packages for group leaders to drive attendance and engagement Identify and prospect new business opportunities through lead generation, referrals, networking events, and market research. Build and maintain a robust pipeline of prospects while tracking all activity using internal system (e.g., CRM, etc.) Provide best-in-class service by managing the planning, communication, and execution of group outings Attend games and events to host clients, execute group programs, and drive upsell opportunities Support department-wide initiatives that contribute to continuous improvement and innovation in group ticketing strategy Perform other duties as assigned by leadership Your Skills and Experience 1-3 years of sales experience (outbound, ticket sales, B2B, fundraising, or hospitality sales preferred) A self-driven and dedicated attitude, disciplined work ethic and motivation to drive revenue growth, while creating long-term customer relationships A proven record of understanding customer needs in a commission, bonus, and/or metrics-driven environment Bachelor’s degree or equivalent work experience Ability to work non-traditional hours, including nights, weekends, and holidays Coachable, collaborative, and driven with a strong work ethic and commitment to individual and team success Strong interpersonal and communication skills with a passion for relationship building Comfortable with cold calling, in-person meetings, and event hosting Highly organized with the ability to manage multiple projects and deadlines Proficient in Ticketmaster Archtics, Microsoft Office and CRM platforms Strong desire to grow a career in sports ticket sales and service The Team & Experience We believe great organizations are built by great people. That’s why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an “I’ll do it” mentality in support of the team and our fans. From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work. At Player 15 Group, our people-first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following: Competitive medical, dental, vision, life and disability coverage options Paid vacation, sick time, volunteer time and company holidays 401(k) plan with Player 15 Group match Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more Team swag throughout the year plus employee discounts at our Team Shop and online store Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available Access to amenities, including: Full fitness center with locker rooms and showers Indoor/outdoor basketball courts Pickleball court Golf simulator and putting green On-site cafeteria and collaborative gathering spaces Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Questions? Reach out to the Talent Acquisition team at talentacquisition@suns.com Job Summary: Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center. Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community. We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community. The Team & Experience We believe great organizations are built by great people. That’s why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an “I’ll do it” mentality in support of the team and our fans. From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work. At Player 15 Group, our people-first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following: Competitive medical, dental, vision, life and disability coverage options Paid vacation, sick time, volunteer time and company holidays 401(k) plan with Player 15 Group match Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more Team swag throughout the year plus employee discounts at our Team Shop and online store Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available Access to amenities, including: Full fitness center with locker rooms and showers Indoor/outdoor basketball courts Pickleball court Golf simulator and putting green On-site cafeteria and collaborative gathering spaces Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Questions? Reach out to the Talent Acquisition team at talentacquisition@suns.com

BasketballTeamwork OnlineAccount Executive, Group Sales
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Phoenix Suns

Intern, Digital Engagement

Phoenix, AZ, USPosted 28 Jul 2026

Job Summary: Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center. Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community. We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community. We are seeking a highly-motivated Digital Engagement Intern to assist team members with day-to-day department responsibilities related to elevating the digital experience of our fans and event-goers. Your Role on the Team: Support the Lifecycle & Digital Engagement team and larger Integrated Marketing team in planning and activation of digital campaigns for organic brand, ticket sales, and partner initiatives. Publish and manage content on our websites, including ticketing messaging, partnership promotions, and news articles, and create simple webpages, forms, and QR Codes. Curate game highlights for our websites and direct-to-consumer streaming platform, including cutting video highlights, postgame media availability, and game photo galleries. Publish and manage content on our mobile app, including ticketing messaging, partnership promotions, and news articles, as well as vertical content. Submit website and app display ad flights to the NBA and WNBA via Team Portal. Fulfill partnership-contracted and brand gameday activations, including live event trigger promotions via mobile app push notifications and in-app messages. Build and deploy marketing emails for live events, including Know Before You Go messaging, post event surveys, and ticketing inventory management messages. Create and manage tracking links for ticket sales on our digital and social platforms to attribute revenue. Compile regular content performance and trend reports, analyzing our performance against our own metrics and other sports teams. Maintain active database of assets used on digital platforms. Your Skills and Experience: Experience/Education Requirements: Have earned high school diploma or GED Be within one year of earning your Bachelor’s degree at a Phoenix-area university, or have recently obtained it in Marketing, Communications or a related field Experience working with HTML/CSS, WordPress CMS, Formstack, email automation platforms or similar tools Copywriting and Adobe Creative Cloud experience would be a plus Curiosity, with a desire to continuously learn and grow Ability to work evenings and weekends, based on game schedule Demonstrated ability to collaborate with colleagues across multiple business areas Comfortable operating a fast-paced environment and wearing multiple hats, where both strategy and tactical delivery are required Enthusiasm and a desire to learn new technologies and business practices The Team & Experience We believe great organizations are built by great people. That’s why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an “I’ll do it” mentality in support of the team and our fans. From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work. At Player 15 Group, our people-first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following: Competitive medical, dental, vision, life and disability coverage options Paid vacation, sick time, volunteer time and company holidays 401(k) plan with Player 15 Group match Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more Team swag throughout the year plus employee discounts at our Team Shop and online store Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available Access to amenities, including: Full fitness center with locker rooms and showers Indoor/outdoor basketball courts Pickleball court Golf simulator and putting green On-site cafeteria and collaborative gathering spaces Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Questions? Reach out to the Talent Acquisition team at talentacquisition@suns.com Job Summary: Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center. Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community. We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community. The Team & Experience We believe great organizations are built by great people. That’s why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an “I’ll do it” mentality in support of the team and our fans. From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work. At Player 15 Group, our people-first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following: Competitive medical, dental, vision, life and disability coverage options Paid vacation, sick time, volunteer time and company holidays 401(k) plan with Player 15 Group match Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more Team swag throughout the year plus employee discounts at our Team Shop and online store Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available Access to amenities, including: Full fitness center with locker rooms and showers Indoor/outdoor basketball courts Pickleball court Golf simulator and putting green On-site cafeteria and collaborative gathering spaces Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Questions? Reach out to the Talent Acquisition team at talentacquisition@suns.com

BasketballTeamwork OnlineIntern, Digital Engagement
Full job detailsView job
Kilowatt Events

Associate Director, Guest Experience

San Diego, CA, USPosted 28 Jul 2026

Job Description:The Associate Director, Guest Experience is a full-time exempt position with Kilowatt Events, Inc. This role is responsible for leading the strategy, execution, and evolution of workforce management projects across large-scale events, festivals, experiential activations, and client programs. A core part of this role is leading a team responsible for recruiting, training, scheduling, and managing temporary guest services and wayfinding staff ranging from 50 people to up to 1,000+ staff on peak event days. This position will also manage and mentor Kilowatt team members and contractors. The ideal candidate thrives in high-energy environments, is solutions-oriented under pressure, and has experience navigating the unique challenges of nontraditional venues, temporary event sites, outdoor environments, and large public-facing events. It is critical to have specialized experience that goes beyond general event operations: candidates ideally can show they have personally built and run staffing programs at this scale, as opposed to supervising staff hired by others or within a permanent, turnkey venue.The ideal candidate is a proactive leader who can anticipate guest and operational needs, make informed real-time decisions, and collaborate cross-functionally with production, operations, security, staffing, vendors, and client teams to deliver seamless, memorable experiences at scale. This position reports to the Director, Events and is responsible for leading strategic decision-making to create exceptional programs and experiences for both clients and Kilowatt.Location and Benefits:The selected candidate will be based in Southern California with working sessions in the San Diego office (minimum of 8 days in office per year if not San Diego based) and project-related travel required 15-20% . Health benefits will be provided after 60 days. Why You Will Love This Role:1. Work on High-Profile Events: From fan festivals and corporate activations to large-scale entertainment productions, you’ll take the lead in delivering memorable, headline-worthy events.2. Make a Real Impact: As a key decision-maker, you’ll directly shape event success and collaborate with top-tier clients, sponsors, and venues.3. Travel and Flexibility: Combine your love for creativity and logistics while traveling to exciting event locations.4. Building and Leading a Team: Work with a growing company to lead and build a department of talented professionals. Help influence decision making that molds the company and team’s future. Essential Functions:Workforce Recruitment & Management Lead the end-to-end recruitment strategy for temporary and seasonal events workforce, scaling programs from 50 to 1,000+ staff on peak event days.Design, implement, and continuously improve training programs to ensure temporary staff are prepared to delivery consistent, high-quality guest experiences at scale.Build staffing plans, schedules, and credentialing processes that ensure adequate coverage across all event roles, shifts, and venue zones.Partner with staffing agencies, recruiting platforms, and internal HR/staffing teams to source, vet, and onboard qualified temporary staff on tight tightlines. Develop and manage labor budgets and staffing cost forecasts; track actuals against plan and adjust staffing models as needed.Establish clear performance standards, onsite supervisory structures, and escalation protocols to manage large temporary teams effectively on event days.Continuously evaluate and refine workforce strategy based on post-event data, rentinoed trends, and client feedback. Pre-planning and Post-event Reconciliation:Create, implement, and manage guest service programs from design through executionWork closely with all event stakeholders to garner a holistic understanding of the event and venueCommunicate with clients, teammates, and suppliers in a timely, positive, and efficient manner.Budget Management:Manage event budgets and ensure alignment with projected costs. Work with accounting to reconcile vendor invoices as necessary. Manage budget billbacks working with accounting and procuring approvals from various stakeholders. Reconcile invoices, budgets, and event metrics post-event. Create post-event reports for clients and track recommendations for improving future events.Program Development:o Devise strategic DOT maps that ensure fan needs are being met across the venueo Manage the development of service team trainings o Work closely with staffing, security, ticketing, and sponsorship teams for an overall positive fan experience o Oversee the production of daily rundowns or briefing sheets for all teamsTeam Supervision and Management:Manage and mentor a team of Guest Experience managers, freelancers, and contractors to optimize performance. Delegate tasks effectively and ensure accountability.Client and Stakeholder Relationship Management:Develop and maintain relationships with clients, sponsors, vendors, partners, and venues to align on goals and expectations.Act as the primary liaison to resolve conflicts, anticipate stakeholder needs, and ensure client satisfaction. Identify new business opportunities and support Sales Team in RFPs and proposals as needed.Onsite Program Execution:Execute onsite programs successfully, meeting all deadlines and solving problems as they arise. Support and lead onsite teams of staff and vendors supporting project deadlines and team morale.Professional Development:Continuously work on professional development to stay current on trends, research, technology, and networking opportunities relevant to events and self-development. Contribute to creative ideation and event design by collaborating on concepts for opening ceremonies, experiential activations, or fan experiences.Health and Safety:Adhere to all health and safety protocols.· Qualifications:1. 8+ years working in the event industry. 2. 5+ years of direct, hands-on experience recruiting, training, and managing large temporary or seasonal workforces in the live event industry, with demonstrated experience scaling staffing projects from the ground up.3. Proven leadership and strategic planning experience overseeing workforce operations – including recruitment strategy, training design, scheduling, labor budgeting, and performance management at scale. 4. Ability to travel frequently and for extended durations (up to 2-3 weeks at a time). 5. A passion for creating excellent event experiences6. Strong leadership and communication skills and the desire to nurture and grow a team7. The ability to multitask and support many projects at the same time8. Exceptional project management skills9. Proficiency in Microsoft Office Suite.10. 3+ Professional references required.Who We Are:Kilowatt Events is a woman owned, live event production business that specializes in building and operating temporary event venues, designing custom brand activations, and creating turnkey programs for the fan experience. Our expertise has supported televised world-class sporting productions, Red Carpets, Lifestyle Festivals, Fortune 100 Corporate Events and is proud to have collected a Sports EMMY for our work on the College Football National Championship for ESPN.Kilowatt is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.The annual base salary range for this position is $105,000 – $110,000. The pay scale provided is the range that Kilowatt Events reasonably expects to pay as starting base compensation for this role. All Kilowatt Events compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with Kilowatt Events’ operational business needs and applicable law. Job Description:The Associate Director, Guest Experience is a full-time exempt position with Kilowatt Events, Inc. This role is responsible for leading the strategy, execution, and evolution of workforce management projects across large-scale events, festivals, experiential activations, and client programs. A core part of this role is leading a team responsible for recruiting, training, scheduling, and managing temporary guest services and wayfinding staff ranging from 50 people to up to 1,000+ staff on peak event days. This position will also manage and mentor Kilowatt team members and contractors. The ideal candidate thrives in high-energy environments, is solutions-oriented under pressure, and has experience navigating the unique challenges of nontraditional venues, temporary event sites, outdoor environments, and large public-facing events. It is critical to have specialized experience that goes beyond general event operations: candidates ideally can show they have personally built and run staffing programs at this scale, as opposed to supervising staff hired by others or within a permanent, turnkey venue.The ideal candidate is a proactive leader who can anticipate guest and operational needs, make informed real-time decisions, and collaborate cross-functionally with production, operations, security, staffing, vendors, and client teams to deliver seamless, memorable experiences at scale. This position reports to the Director, Events and is responsible for leading strategic decision-making to create exceptional programs and experiences for both clients and Kilowatt.Location and Benefits:The selected candidate will be based in Southern California with working sessions in the San Diego office (minimum of 8 days in office per year if not San Diego based) and project-related travel required 15-20% . Health benefits will be provided after 60 days. Why You Will Love This Role:1. Work on High-Profile Events: From fan festivals and corporate activations to large-scale entertainment productions, you’ll take the lead in delivering memorable, headline-worthy events.2. Make a Real Impact: As a key decision-maker, you’ll directly shape event success and collaborate with top-tier clients, sponsors, and venues.3. Travel and Flexibility: Combine your love for creativity and logistics while traveling to exciting event locations.4. Building and Leading a Team: Work with a growing company to lead and build a department of talented professionals. Help influence decision making that molds the company and team’s future. Essential Functions:· Qualifications:1. 8+ years working in the event industry. 2. 5+ years of direct, hands-on experience recruiting, training, and managing large temporary or seasonal workforces in the live event industry, with demonstrated experience scaling staffing projects from the ground up.3. Proven leadership and strategic planning experience overseeing workforce operations – including recruitment strategy, training design, scheduling, labor budgeting, and performance management at scale. 4. Ability to travel frequently and for extended durations (up to 2-3 weeks at a time). 5. A passion for creating excellent event experiences6. Strong leadership and communication skills and the desire to nurture and grow a team7. The ability to multitask and support many projects at the same time8. Exceptional project management skills9. Proficiency in Microsoft Office Suite.10. 3+ Professional references required.Who We Are:Kilowatt Events is a woman owned, live event production business that specializes in building and operating temporary event venues, designing custom brand activations, and creating turnkey programs for the fan experience. Our expertise has supported televised world-class sporting productions, Red Carpets, Lifestyle Festivals, Fortune 100 Corporate Events and is proud to have collected a Sports EMMY for our work on the College Football National Championship for ESPN.Kilowatt is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.The annual base salary range for this position is $105,000 – $110,000. The pay scale provided is the range that Kilowatt Events reasonably expects to pay as starting base compensation for this role. All Kilowatt Events compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with Kilowatt Events’ operational business needs and applicable law.

FootballTeamwork OnlineAssociate Director, Guest Experience
Full job detailsView job
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