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Search: operations
Phoenix Suns

Intern, Brand Marketing

Phoenix, AZ, USPosted 9 Sept 2026

Job Summary: Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center. Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community. We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community. We are seeking a motivated and collaborative Brand Marketing Intern to join our team. In this role, you will support the planning, coordination, and execution of integrated marketing initiatives that drive fan engagement, strengthen brand affinity, and expand audience development efforts across the organization, while playing a key role in broader department initiatives. Your Role on the Team Assist with audience research, fan insights, and market trends to identify opportunities to engage emerging, multicultural, and next-generation fans. Support analysis of audience behavior, demographic trends, and campaign performance to identify patterns and opportunities. Assist with collecting, organizing, and tracking campaign, attendance, ticketing, promotional, and fan-engagement performance metrics. Support the development of integrated marketing plans, project timelines, briefs, and activation calendars for organizational and brand initiatives Collaborate with Marketing, Community Relations, Partnerships, Ticketing, Digital Media, Creative Services, and other internal teams to coordinate campaign needs and deliverables. Assist with the execution of marketing campaigns and promotional initiatives that strengthen brand affinity, increase fan engagement, and support revenue goals. Support grassroots and community-based marketing initiatives designed to build awareness and develop new fan audiences across the region. Assist with influencer and creator initiatives, including research, event participation, content needs, and campaign tracking. Support the planning and execution of experiential marketing programs, promotional events, theme nights, and in-market activations. Partner with internal teams to support promotional ticket offers, attendance-driving initiatives, and related marketing needs. Support game-day marketing operations, including promotional activations throughout Mortgage Matchup Center, hospitality suites, retail merchandise initiatives, and live presentation programming. Provide logistical and on-site support for events and activations, including preparing materials, coordinating internal needs, and assisting with setup and execution. Assist with post-campaign recaps, reporting, and recommendations for future marketing efforts. Contribute to brainstorming sessions and support special projects and evolving priorities across the Integrated Marketing team. Your Skills and Experience Strong written, verbal, and interpersonal communication skills. Organized, detail-oriented, and able to manage multiple priorities. Analytical mindset with an interest in fan behavior, market trends, and campaign performance. Proficient in Microsoft 365, including PowerPoint, Word, and Excel. Experience in brand marketing, events, fan engagement, sports and entertainment. High school diploma or GED. Available to work select nights, weekends, holidays, games, and events. The Team & Experience We believe great organizations are built by great people. That’s why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an “I’ll do it” mentality in support of the team and our fans. From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work. At Player 15 Group, our people-first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following: Competitive medical, dental, vision, life and disability coverage options Paid vacation, sick time, volunteer time and company holidays 401(k) plan with Player 15 Group match Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more Team swag throughout the year plus employee discounts at our Team Shop and online store Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available Access to amenities, including: Full fitness center with locker rooms and showers Indoor/outdoor basketball courts Pickleball court Golf simulator and putting green On-site cafeteria and collaborative gathering spaces Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Questions? Reach out to the Talent Acquisition team at talentacquisition@suns.com Job Summary: Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center. Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community. We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community. We are seeking a motivated and collaborative Brand Marketing Intern to join our team. In this role, you will support the planning, coordination, and execution of integrated marketing initiatives that drive fan engagement, strengthen brand affinity, and expand audience development efforts across the organization, while playing a key role in broader department initiatives. Your Role on the Team Assist with audience research, fan insights, and market trends to identify opportunities to engage emerging, multicultural, and next-generation fans. Support analysis of audience behavior, demographic trends, and campaign performance to identify patterns and opportunities. Assist with collecting, organizing, and tracking campaign, attendance, ticketing, promotional, and fan-engagement performance metrics. Support the development of integrated marketing plans, project timelines, briefs, and activation calendars for organizational and brand initiatives Collaborate with Marketing, Community Relations, Partnerships, Ticketing, Digital Media, Creative Services, and other internal teams to coordinate campaign needs and deliverables. Assist with the execution of marketing campaigns and promotional initiatives that strengthen brand affinity, increase fan engagement, and support revenue goals. Support grassroots and community-based marketing initiatives designed to build awareness and develop new fan audiences across the region. Assist with influencer and creator initiatives, including research, event participation, content needs, and campaign tracking. Support the planning and execution of experiential marketing programs, promotional events, theme nights, and in-market activations. Partner with internal teams to support promotional ticket offers, attendance-driving initiatives, and related marketing needs. Support game-day marketing operations, including promotional activations throughout Mortgage Matchup Center, hospitality suites, retail merchandise initiatives, and live presentation programming. Provide logistical and on-site support for events and activations, including preparing materials, coordinating internal needs, and assisting with setup and execution. Assist with post-campaign recaps, reporting, and recommendations for future marketing efforts. Contribute to brainstorming sessions and support special projects and evolving priorities across the Integrated Marketing team. Your Skills and Experience Strong written, verbal, and interpersonal communication skills. Organized, detail-oriented, and able to manage multiple priorities. Analytical mindset with an interest in fan behavior, market trends, and campaign performance. Proficient in Microsoft 365, including PowerPoint, Word, and Excel. Experience in brand marketing, events, fan engagement, sports and entertainment. High school diploma or GED. Available to work select nights, weekends, holidays, games, and events. The Team & Experience We believe great organizations are built by great people. That’s why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an “I’ll do it” mentality in support of the team and our fans. From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work. At Player 15 Group, our people-first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following: Competitive medical, dental, vision, life and disability coverage options Paid vacation, sick time, volunteer time and company holidays 401(k) plan with Player 15 Group match Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more Team swag throughout the year plus employee discounts at our Team Shop and online store Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available Access to amenities, including: Full fitness center with locker rooms and showers Indoor/outdoor basketball courts Pickleball court Golf simulator and putting green On-site cafeteria and collaborative gathering spaces Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Questions? Reach out to the Talent Acquisition team at talentacquisition@suns.com

BasketballTeamwork OnlineIntern, Brand Marketing
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High Point Rockers

Special Events and Merchandise Coordinator

High Point, NC, USPosted 9 Sept 2026

The High Point Rockers of the Atlantic League of Professional Baseball are looking for a Special Events and Merchandise Coordinator. The Rockers are responsible for booking and execution of special events at Truist Point. Opened in 2019, Truist Point, located in the heart of downtown High Point, North Carolina, is an award winning, state-of-the-art multi-purpose facility with a synthetic turf field allowing for numerous types of events. Truist Point is host to the High Point Rockers and Carolina Core FC of MLS NextPro. Position would be expected to start in mid-October. SPECIAL EVENTS RESPONSIBILITIES:Serve as the main point of contact to handle all solicitation, booking and execution of special events in hospitality areas of Truist Point.Assist clients in creating memorable events.Responsible for soliciting new outside events for stadium hospitality areas. Creativity a must in determining multiple uses for the stadium areas.Develop and execute unique stadium events that gain community exposure and serve the diverse fans in our market.Assist with any events booked on the playing field or other areas at Truist Point.Oversee all suites and Catalyst Club premium area during all High Point Rockers home games and any other events utilizing these spaces.Serve as main liaison with the Carousel Hospitality, official caterer and concessionaire at Truist Point.Manage the Truist Point Special Events Calendar in conjunction with the Director of Facility Operations.Develop and present reports on a monthly basis outlining bookings and revenue potential.Responsible for securing seasonal interns to work events in an effort to learn about the field of hospitality management.Oversee all staffing related to events and hospitality areas.Assist with administrative tasks and other day-to-day baseball operations when needed.Other duties as assigned.MERCHANDISE RESPONSIBILITIES:Oversee the merchandise operation of the High Point Rockers.Select annual additions to the merchandise catalog.Order, inventory and stock all merchandise in team store.Manage online ordering portal and execute all online merchandise orders.Hire staff to manage two stadium merchandise locations on baseball gamedays.Perform monthly inventory of all merchandise.REPORTS DIRECTLY TO: Team President and Assistant General ManagerQUALIFICATIONS:College Degree recommended; preferably in the area of Event/Hospitality Management, Sport Management, Community Relations, or a related field.Must be organized and able to meet deadlines.Must possess strong interpersonal communication skills to deal with general public and potential clients.Must be a team-player in working with the entire Rockers staff.Minimum 2-3 years experience in athletics or hospitality management preferred ; merchandise experience a plus.Ability to work weekends and evenings as dictated by event schedule.Required to work all baseball games and hospitality events at stadium.Knowledge of sports and baseball a MUST!BENEFITS:Health, Vision and Dental insurance available for full-time employees. Employer pays a portion of insurance premiums.Paid Time-Off Annually.Possibility of a bonus structure or commission structure for events executed.Full-Time Exempt Position. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.The High Point Rockers of the Atlantic League of Professional Baseball are looking for a Special Events and Merchandise Coordinator. The Rockers are responsible for booking and execution of special events at Truist Point. Opened in 2019, Truist Point, located in the heart of downtown High Point, North Carolina, is an award winning, state-of-the-art multi-purpose facility with a synthetic turf field allowing for numerous types of events. Truist Point is host to the High Point Rockers and Carolina Core FC of MLS NextPro. Position would be expected to start in mid-October. SPECIAL EVENTS RESPONSIBILITIES:MERCHANDISE RESPONSIBILITIES:REPORTS DIRECTLY TO: Team President and Assistant General ManagerQUALIFICATIONS:BENEFITS: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

MLSTeamwork OnlineSpecial Events And Merchandise Coordinator
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TD Garden

Assistant Guest Services Manager, TD Garden

Boston, MA, USPosted 9 Sept 2026

The opportunityDelaware North Boston Holdings is hiring a Guest Experience Assistant Manager to join our team at TD Garden in Boston, Massachusetts. As a Guest Experience Assistant Manager, you will be responsible for supporting in all aspects of the Guest Experience at TD Garden. If. If you thrive on excitement and want your workday to fly by, apply now to join the game day action.PayMinimum – Anticipated Maximum Base Salary: $56,800 - $76,700 / yearIn addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.What we offerAt Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: Medical, dental, and vision insurance401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performancePaid vacation days and holidaysPaid parental bonding leaveTuition and/or professional certification reimbursementGenerous friends-and-family discounts at many of our hotels and resortsWhat will you do?Assist in the coordination and planning of upcoming events held at TD Garden Directly manage day-to-day customer service channels, including phone and email, to ensure timely responses to guest inquiries received pre- and post-event Identify guest feedback trends and necessary solutions to better the guest experience Assist with the oversight, training, coaching, and culture development of event-based team members Partner with TD Garden, Sportservice, Boston Bruins, and Boston Celtics to continually drive both guest and team member experiences by creating memorable moments. More about youBachelor’s degree in a related field or equivalent experience Minimum of 3 years of direct team member supervisory experience Extensive customer or client relations experience; ability to drive professional relationships with key internal and external stakeholders Ability to work in an environment with varying lighting levels and loud music and sounds High proficiency with computers, including Microsoft Office Suite Physical requirementsAbility to use a radio with an earpiece Ability to lift to 30 pounds Who we areDelaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals. Together, we’re shaping the future of hospitality — come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status. The opportunityDelaware North Boston Holdings is hiring a Guest Experience Assistant Manager to join our team at TD Garden in Boston, Massachusetts. As a Guest Experience Assistant Manager, you will be responsible for supporting in all aspects of the Guest Experience at TD Garden. If. If you thrive on excitement and want your workday to fly by, apply now to join the game day action.PayMinimum – Anticipated Maximum Base Salary: $56,800 - $76,700 / yearIn addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.What we offerAt Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: Medical, dental, and vision insurance401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performancePaid vacation days and holidaysPaid parental bonding leaveTuition and/or professional certification reimbursementGenerous friends-and-family discounts at many of our hotels and resortsWhat will you do?Assist in the coordination and planning of upcoming events held at TD Garden Directly manage day-to-day customer service channels, including phone and email, to ensure timely responses to guest inquiries received pre- and post-event Identify guest feedback trends and necessary solutions to better the guest experience Assist with the oversight, training, coaching, and culture development of event-based team members Partner with TD Garden, Sportservice, Boston Bruins, and Boston Celtics to continually drive both guest and team member experiences by creating memorable moments. More about youBachelor’s degree in a related field or equivalent experience Minimum of 3 years of direct team member supervisory experience Extensive customer or client relations experience; ability to drive professional relationships with key internal and external stakeholders Ability to work in an environment with varying lighting levels and loud music and sounds High proficiency with computers, including Microsoft Office Suite Physical requirementsAbility to use a radio with an earpiece Ability to lift to 30 pounds Who we areDelaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals. Together, we’re shaping the future of hospitality — come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

BasketballTeamwork OnlineAssistant Guest Services Manager, Td Garden
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Legends Global

Director, Ticket Sales | TB Rays

Tampa, FL, USPosted 9 Sept 2026

ABOUT LEGENDS GLOBALLegends Global is the premier partner to the world’s greatest live events, venues, and brands. We power unforgettable experiences through a fully integrated suite of premium services—delivered seamlessly through our white-label model to keep our partners front and center.With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale and expertise across every touchpoint—from feasibility and consulting to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking.At Legends Global, you’ll help shape the future of sports and live entertainment, working on projects that leave a lasting legacy alongside people who play to win. Our core values—Align, Scale, Connect, Team, Win—guide how we show up every day and at every level. We surround our people with experts to learn from, build a culture rooted in collaboration, and recognize real impact. If you’re driven to work on the biggest stages in sports and entertainment and want to be part of the unstoppable team behind the world’s greatest live events, venues, and brands—this is where you belong.ABOUT THE ROLE The Director of Ticket Sales serves as the day-to-day sales operations’ leader for premium seating sales and sales team performance management, reporting to the VP of Sales & Service. This role focuses intensely on frontline sales management, team coaching, activity tracking, and conversion optimization throughout the multi-year construction phase and 2029 opening. The Director combines tactical sales leadership with meticulous performance monitoring, creating a high-activity, results-driven sales culture.ABOUT THE PROJECT/VENUEThe Tampa Bay Rays are developing a state-of-the-art ballpark at Hillsborough College in Tampa’s Westshore district, targeting a 2029 opening. This public-private partnership anchors the Champions Quarter mixed-use district. With 11,500 premium seats designed to set new MLB benchmarks, Legends Global seeks exceptional leaders to drive this transformational project.WHAT YOU’LL DO (KEY RESPONSIBILITIES & OUTCOMES)Daily Sales Team Management & CoachingLead, coach, and develop team of Premium Sales Managers, Account Executives and Sales Coordinator responsible for premium salesConduct daily team meetings to review priorities, share best practices, and maintain high energy and momentumProvide hands-on coaching including ride-alongs, presentation reviews, and personalized development plansMonitor individual behaviors and activities daily ensuring adequate prospecting and pipeline developmentHold team accountable to activity standards: calls, appointments, presentations, proposals, contracts closedCreate competitive, supportive environment recognizing top performers while developing emerging talentPerformance Tracking & KPI ManagementEstablish and monitor comprehensive KPIs: calls per day, appointments per week, close rate, average deal size, pipeline velocity, forecast accuracyReview CRM data daily to assess pipeline health, identify at-risk opportunities, and address performance gapsGenerate weekly activity reports, conversion analysis, and performance dashboards for leadership reviewConduct weekly one-on-one pipeline reviews with each sales team memberImplement performance improvement plans for underperforming members with clear expectationsSales Activity & Conversion OptimizationDrive consistent, high-volume prospecting and lead generation maintaining robust pipeline throughout constructionDevelop and refine sales scripts and objection responses addressing pre-opening sales challengesOptimize lead qualification processes focusing effort on highest-probability opportunitiesImprove conversion rates through systematic win/loss analysis and presentation effectiveness reviewLeverage experience center tours as closing tool with seamless handoffs and follow-up protocolsProcess Implementation & CRM ManagementEnsure accurate, timely CRM (Salesforce) data entry maintaining pipeline visibility and forecasting integrityDevelop standardized sales processes, workflows, and stage progression criteriaCreate and maintain sales playbooks and knowledge bases enabling team successAudit CRM usage weekly, providing coaching to maintain data quality standardsGenerate accurate revenue forecasts based on pipeline analysis and historical conversion ratesBudget & Resource ManagementManage sales department budget including compensation, incentives, tools, and technologyOptimize resource allocation to maximize ROI on sales investments and team productivityTrack and report on department expenses ensuring budget alignmentReporting & CommunicationDeliver weekly performance reports to VP and SVP including activity metrics, conversion analysis, pipeline statusPresent weekly and monthly results, forecasts, and strategic recommendationsCommunicate proactively about risks, challenges, and opportunities requiring leadership attentionWHAT YOU BRING (QUALIFICATIONS & EXPERIENCE)Bachelor’s degree from accredited university6-8 years proven experience in high-volume B2B or B2C sales, with 3-4 years in frontline sales managementPrevious experience in sports ticketing, entertainment, or hospitality is requiredTrack record meeting/exceeding team sales goals while maintaining high activity standardsExperience managing sales teams of 5-15 peopleA Deep understanding of CRM platforms (Salesforce), ticketing systems (Ticketmaster/Archtics) and sales performance analyticsPERSONAL ATTRIBUTESPassionate about sales excellence and building high-performing teamsHands-on, roll-up-your-sleeves leadership styleCompetitive mindset balanced with collaborative, team-first mentalityDetail-oriented with strong follow-throughResilient and positive in face of rejection and setbacksEnthusiastic about MLB and creating exceptional fan experiencesWORK ENVIRONMENT & TRAVELRole requires regular on-site presence to support project launch, client partnership, team leadership, and venue-related activity.Ability to work both traditional and non-traditional hours, including nights, weekends, holidays, and event-based schedules as business needs require.Travel may be required for meetings, training, client engagement, industry events, and Legends Global business needs.Legends Global has assembled the most powerful network in sports, live entertainment, and venues — not just the collection of venues and partners, but the people behind them. You’ll work alongside exceptional talent, collaborate with experienced leaders and subject matter experts, and contribute to projects that set the standard for excellence across sports, entertainment, hospitality, and live experiences. Every win here is earned, not assumed — if you’re driven by growth and delivering innovative solutions, you’ll thrive here at Legends Global.COMPENSATIONCompetitive pay, commensurate with experience, skills, and qualifications. This role may also be eligible for an incentive. Legends Global offers a competitive total rewards package, including medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.DEPARTMENTLegends Global SalesREPORTS TOVP, Sales & ServiceABOUT THE ROLE The Director of Ticket Sales serves as the day-to-day sales operations’ leader for premium seating sales and sales team performance management, reporting to the VP of Sales & Service. This role focuses intensely on frontline sales management, team coaching, activity tracking, and conversion optimization throughout the multi-year construction phase and 2029 opening. The Director combines tactical sales leadership with meticulous performance monitoring, creating a high-activity, results-driven sales culture.ABOUT THE PROJECT/VENUE

BaseballTeamwork OnlineDirector, Ticket Sales | Tb Rays
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Legends Global

Director, Premium Client Services | TB Rays

Tampa, FL, USPosted 9 Sept 2026

ABOUT LEGENDS GLOBALLegends Global is the premier partner to the world’s greatest live events, venues, and brands. We power unforgettable experiences through a fully integrated suite of premium services—delivered seamlessly through our white-label model to keep our partners front and center.With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale and expertise across every touchpoint—from feasibility and consulting to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking.At Legends Global, you’ll help shape the future of sports and live entertainment, working on projects that leave a lasting legacy alongside people who play to win. Our core values—Align, Scale, Connect, Team, Win—guide how we show up every day and at every level. We surround our people with experts to learn from, build a culture rooted in collaboration, and recognize real impact. If you’re driven to work on the biggest stages in sports and entertainment and want to be part of the unstoppable team behind the world’s greatest live events, venues, and brands—this is where you belong.ABOUT THE ROLE The Director, Premium Client Services will be responsible for overseeing all services related to ticketing, premium ticketing, and suites for the Tampa Bay Rays' new stadium project. This individual will serve as a dedicated champion for client satisfaction, owning the full buyer journey from purchase through stadium opening. Responsibilities include managing contracts, processing payments in real time, and ensuring a seamless, high-touch experience throughout every stage of the client relationship. The Director will also proactively build relationships with clients and identify new revenue opportunities to support the organization's premium service goals. ABOUT THE PROJECT/VENUEThe Tampa Bay Rays are developing a state-of-the-art ballpark at Hillsborough College in Tampa’s Westshore district, targeting a 2029 opening. This public-private partnership anchors the Champions Quarter mixed-use district. With 11,500 premium seats designed to set new MLB benchmarks, Legends Global seeks exceptional leaders to drive this transformational project.WHAT YOU’LL DO (KEY RESPONSIBILITIES & OUTCOMES)Lead the planning, development and activation of all service offerings including the creation of a service identity and pioneering a proactive service cultureProject manage key initiatives as needed to ensure coordination across revenue lines when dealing with external parties including third-party agencies, architects, hospitality, etc. to develop and streamline sales processes that improve sales efficiency. Key examples include the ongoing function of the sales center, marketing campaigns, website, brochure, etcKey role in maintaining alignment between sales, marketing, business operations, finance, and other stakeholders to share insights and centralize information. Key examples include monthly reporting, budget reconciliation and tracking.Plan and execute key industry networking events to identify new business and create experiences for prospective clientsAttract, mentor, and manage a team of service minded individuals. Champion a positive culture through team building, professional development, and innovative techniquesFoster strong, collaborative working relationships with the Tampa Bay Rays organization and business partnersQUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Bachelor’s degree or equivalentMinimum of 6-8 years of successful sales & service management experience (sports business a plus)Skilled analyzing data, developing concise recommendations and presenting to executive leadershipOutstanding written and verbal communication skills to develop strong working relationships with partners, teammates, and other stakeholdersAbility to manage a high level of detail across multiple projects and to prioritize efficientlyHigh emotional intelligence, intellectual curiosity and desire to grow professionallyAbility to prioritize and meet competing deadlines independentlyAbility to manage multiple task simultaneously, while remaining organized, efficient and calm under pressureProven ability to work collaboratively in a team-oriented environmentExecutionWORK ENVIRONMENT & TRAVELRole requires regular on-site presence to support project launch, client partnership, team leadership, and venue-related activity.Ability to work both traditional and non-traditional hours, including nights, weekends, holidays, and event-based schedules as business needs require.Travel may be required for meetings, training, client engagement, industry events, and Legends Global business needs.Legends Global has assembled the most powerful network in sports, live entertainment, and venues — not just the collection of venues and partners, but the people behind them. You’ll work alongside exceptional talent, collaborate with experienced leaders and subject matter experts, and contribute to projects that set the standard for excellence across sports, entertainment, hospitality, and live experiences. Every win here is earned, not assumed — if you’re driven by growth and delivering innovative solutions, you’ll thrive here at Legends Global.COMPENSATIONCompetitive pay, commensurate with experience, skills, and qualifications. This role may also be eligible for an incentive. Legends Global offers a competitive total rewards package, including medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.DEPARTMENTLegends Global SalesREPORTS TOVP, Sales & ServiceABOUT THE ROLE ABOUT THE PROJECT/VENUE

BaseballTeamwork OnlineDirector, Premium Client Services | Tb Rays
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Mobile Mysticks

Account Executive

Mobile, AL, USPosted 9 Sept 2026

Position SummaryZawyer Sports & Entertainment is seeking a high-energy, results-driven Account Executive to help launch, build, and engage the fan base in the Mobile, Alabama market. As part of a startup expansion team, this individual will play a critical role in laying the foundation for Mobile Mysticks' long-term success. This is a unique opportunity for someone who thrives in a fast-paced, entrepreneurial environment and wants to directly impact the growth of a new franchise.As a key member of the sales team, you will drive revenue and generate excitement by selling full and partial season ticket packages, group outings, and entry-level corporate partnerships to individuals and businesses. This role also includes servicing current ticket holders and delivering an exceptional fan experience from day one.In addition to representing Mobile Mysticks locally, the selected candidate will contribute to revenue generation efforts across Zawyer Sports' broader portfolio of teams and properties. This role offers exposure to multiple brands and business models while helping establish a new presence along the Gulf Coast.About Zawyer Sports & EntertainmentZawyer Sports & Entertainment owns and operates the Jacksonville Icemen, Savannah Ghost Pirates, Charlotte Checkers, Mobile Pro Hockey, Mobile Mysticks, Gastonia Ghost Peppers, the Community First Igloo, The UPSHOT League (a professional women's basketball league), and its first four teams: Jacksonville Waves, Savannah Steel, Greensboro Groove, and Charlotte Crown. The organization also includes 32 Degrees Marketing, a full-service marketing agency.Additionally, Zawyer Sports consults on operations for the Tahoe Knight Monsters, Augusta Lynx Hockey, and Ghost Pirates Ice Cove. Founded in 2018 by Andy Kaufmann, Zawyer Sports & Entertainment is headquartered in Jacksonville, Florida.Key ResponsibilitiesMake 70+ outbound touchpoints daily (calls, emails, text, and in-person meetings) to generate ticket sales revenueSell full and partial season tickets, group packages, individual tickets, and entry-level corporate partnershipsHelp establish and grow a strong sales pipeline in a new market through creative prospecting and outreachManage inbound sales inquiries and deliver an exceptional level of customer serviceProspect new business through networking, referrals, social media, and targeted researchConduct in-person meetings, sales presentations, arena tours, and off-site appointmentsRepresent the organization at community events, networking functions, and sales tables to generate leads and build brand awarenessMaintain accurate and detailed records of all sales activity using CRM systemsMeet or exceed weekly and monthly sales goals in a competitive, growth-driven environmentAssist with renewal efforts and ongoing account service for existing clientsBuild strong, long-term relationships with clients through consistent communication and high-level serviceContribute ideas and feedback to help shape sales strategies, processes, and best practices as the organization growsQualificationsBachelor's degree requiredPassion for the sports industry and a strong desire to grow a career in salesAbility to thrive in a startup or expansion environment where adaptability and initiative are criticalCoachable, positive attitude with a willingness to learn and continuously improveStrong organizational and time management skills with the ability to manage multiple prioritiesExcellent written and verbal communication skillsAbility to work both independently and collaboratively within a teamWillingness to work flexible hours, including nights, weekends, and holidaysDemonstrates professionalism, accountability, and a strong work ethicBrings energy, creativity, and enthusiasm to building something new in the Mobile marketGame & Event ResponsibilitiesAttend and work all Mobile Mysticks games and related eventsEngage with clients and prospects during games through seat visits, networking, and in-game activationsAssist with the execution of fan engagement initiatives and in-game experiencesPlay an active role in creating a best-in-class game day atmosphere as part of a new franchise launchPosition SummaryZawyer Sports & Entertainment is seeking a high-energy, results-driven Account Executive to help launch, build, and engage the fan base in the Mobile, Alabama market. As part of a startup expansion team, this individual will play a critical role in laying the foundation for Mobile Mysticks' long-term success. This is a unique opportunity for someone who thrives in a fast-paced, entrepreneurial environment and wants to directly impact the growth of a new franchise.As a key member of the sales team, you will drive revenue and generate excitement by selling full and partial season ticket packages, group outings, and entry-level corporate partnerships to individuals and businesses. This role also includes servicing current ticket holders and delivering an exceptional fan experience from day one.In addition to representing Mobile Mysticks locally, the selected candidate will contribute to revenue generation efforts across Zawyer Sports' broader portfolio of teams and properties. This role offers exposure to multiple brands and business models while helping establish a new presence along the Gulf Coast.About Zawyer Sports & EntertainmentZawyer Sports & Entertainment owns and operates the Jacksonville Icemen, Savannah Ghost Pirates, Charlotte Checkers, Mobile Pro Hockey, Mobile Mysticks, Gastonia Ghost Peppers, the Community First Igloo, The UPSHOT League (a professional women's basketball league), and its first four teams: Jacksonville Waves, Savannah Steel, Greensboro Groove, and Charlotte Crown. The organization also includes 32 Degrees Marketing, a full-service marketing agency.Additionally, Zawyer Sports consults on operations for the Tahoe Knight Monsters, Augusta Lynx Hockey, and Ghost Pirates Ice Cove. Founded in 2018 by Andy Kaufmann, Zawyer Sports & Entertainment is headquartered in Jacksonville, Florida.Key ResponsibilitiesQualificationsGame & Event Responsibilities

BasketballTeamwork OnlineAccount Executive
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Phoenix Suns

Operations Assistant, Legends Entertainment (Part-Time)

Phoenix, AZ, USPosted 9 Sept 2026

Job Summary: Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center. Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community. We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community. The Operations Assistant provides a range of administrative support services to the Legends Department maintaining high standards of professionalism, efficiency, personal communication, discretion, and independent judgment. In working with internal and external contacts, they will deal with a wide range of highly sensitive issues. Your Role on the Team: Work directly with the Director of Operations in assisting with a master task list and production schedule in support of the Legends out-of-home marketing network. Performs clerical and administrative tasks including reports and other document prep. Attends regular departmental meetings. Manage weekly photography needs of client creatives/assets (proof of performance) Performs office tasks including maintaining records and performing basic bookkeeping. Utilize emotional intelligence to adapt to diverse personalities, fostering collaboration and effective teamwork. Work with outside vendors on production and installation needs. Active participation in social media posting, newsletter and company collateral development and marketing initiatives. Identify fresh and emerging opportunities to promote the Legends brand. Must be organized and able to multi-task. Performs additional duties as assigned. Your Skills and Experience: Knowledge of Microsoft Office (Word and Excel), Outlook, Power Point systems with the ability to learn new or updated software. Excellent verbal and written communication skills with the ability to work with a wide range of people at all levels of the organization. Exhibits a strong work ethic and excellent follow-through. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Ability to function well in a high-paced environment. Experience/ Education Requirements: Bachelor’s Degree or equivalent experience (required) A minimum of three (3) years’ experience in a media operations role (preferred) What You Can Expect: The work environment characteristics described here are representative of those that must be met by Operations Assistant to optimally perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is a part-time position requiring approximately 25 hours per week. Ability to transit throughout the downtown Phoenix area for long periods of time. This position works mainly indoors but does require outdoor activity and exposure to weather/elements. S-Sedentary Work – Exerting up to 10 pounds of force occasionally. Must be able to carry a conversation both on the phone and in-person. Ability to Read, Write & Speak in English Visit our Culture page to learn more about our culture and work environment Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. For questions about this career opportunity, please contact the People & Culture Recruiting team at recruiting@suns.com The Team & Experience We believe great organizations are built by great people. That’s why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an “I’ll do it” mentality in support of the team and our fans. From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work. At Player 15 Group, our people-first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following: Competitive medical, dental, vision, life and disability coverage options Paid vacation, sick time, volunteer time and company holidays 401(k) plan with Player 15 Group match Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more Team swag throughout the year plus employee discounts at our Team Shop and online store Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available Access to amenities, including: Full fitness center with locker rooms and showers Indoor/outdoor basketball courts Pickleball court Golf simulator and putting green On-site cafeteria and collaborative gathering spaces Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Questions? Reach out to the Talent Acquisition team at talentacquisition@suns.com Job Summary: Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center. Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community. We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community. The Team & Experience We believe great organizations are built by great people. That’s why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an “I’ll do it” mentality in support of the team and our fans. From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work. At Player 15 Group, our people-first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following: Competitive medical, dental, vision, life and disability coverage options Paid vacation, sick time, volunteer time and company holidays 401(k) plan with Player 15 Group match Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more Team swag throughout the year plus employee discounts at our Team Shop and online store Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available Access to amenities, including: Full fitness center with locker rooms and showers Indoor/outdoor basketball courts Pickleball court Golf simulator and putting green On-site cafeteria and collaborative gathering spaces Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Questions? Reach out to the Talent Acquisition team at talentacquisition@suns.com

Part-timeBasketballTeamwork OnlineOperations Assistant, Legends Entertainment (part Time)
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Washington Wizards

Associate, Basketball Operations

Washington, DC, USPosted 9 Sept 2026

Monumental Sports & Entertainment (MSE) is one of the leading integrated sports and entertainment companies globally. MSE’s portfolio spans premier professional sports teams, world-class venues, and next-generation media properties, with marquee assets including the NHL’s Washington Capitals, NBA’s Washington Wizards, WNBA’s Washington Mystics, NBA G League’s Capital City Go-Go, Capital One Arena, and Monumental Sports Network, along with an investment in Team Liquid. Rooted in the nation’s capital, MSE brings Washington, D.C's distinct influence, ambition, and leadership to the global sports and entertainment landscape. The company harnesses the power of its platform to drive continuous innovation and deliver extraordinary experiences that inspire and unite our community, our fans, and our people. Our success is powered by talented people who bring passion, creativity, and collaboration to everything they do. If you're looking to build your career in a dynamic, fast-paced organization that's shaping the future of sports and entertainment, we'd love to hear from you. Position Overview: The Associate, Basketball Operations will work in a fast-paced environment, being exposed to a variety of experiences across the Monumental Basketball platform. This role will actively contribute to the day-to-day operations of various Monumental Basketball departments including Player Engagement, Operations, Equipment, Strategy, Scouting, and Facilities where the opportunity will be given to exercise strong analytical and critical thinking skills with the chance to help support the operations, logistics, and administration in support of the Wizards, Mystics, and Go-Go. You will work both with the team and independently on a variety of projects. Do you have a strong work ethic, are detail driven, creative, have a positive demeanor, and eagerness to learn? Apply today! We'd love to hear from you! Responsibilities: Coordinate operations at MHPC and work with departmental operations leads. Design and implement systems to track department processes, projects, meetings, and activities. Collaborate with Operations team on the platform’s team operations, logistics, and administration. Build Excel tools and processes to enhance the strategy, budget, facilities, administration and equipment operations within Monumental Basketball. Assist with various game day responsibilities, including pre-game setup, in-game statistical charting, and post-game analysis reporting. Work in partnership with the rest of the Monumental Basketball team. Assist in directing fellow Basketball Operations Associates on projects throughout the year. Other duties as assigned. Minimum Qualifications: Bachelor’s degree or equivalent experience. Basic knowledge of team operations within a basketball context. Excellent analytical reasoning and critical thinking skills. Strong Microsoft Office proficiency (Excel, Word, PowerPoint, Outlook). Outstanding written and verbal communication skills, time management, and organizational skills. Must demonstrate integrity, dependability, and adherence to confidentiality protocols. Exceptional interpersonal skills and collaborative mindset. Flexibility to work evenings, weekends, and holidays as needed. Pay Range: $20/hr - $22/hr USD Benefit Eligibility: This role is eligible to participate in health and welfare benefits. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Monumental Sports & Entertainment (MSE) is one of the leading integrated sports and entertainment companies globally. MSE’s portfolio spans premier professional sports teams, world-class venues, and next-generation media properties, with marquee assets including the NHL’s Washington Capitals, NBA’s Washington Wizards, WNBA’s Washington Mystics, NBA G League’s Capital City Go-Go, Capital One Arena, and Monumental Sports Network, along with an investment in Team Liquid. Rooted in the nation’s capital, MSE brings Washington, D.C's distinct influence, ambition, and leadership to the global sports and entertainment landscape. The company harnesses the power of its platform to drive continuous innovation and deliver extraordinary experiences that inspire and unite our community, our fans, and our people. Our success is powered by talented people who bring passion, creativity, and collaboration to everything they do. If you're looking to build your career in a dynamic, fast-paced organization that's shaping the future of sports and entertainment, we'd love to hear from you. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

BasketballTeamwork OnlineAssociate, Basketball Operations
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Learfield Sports Properties

Partnership Solutions Coordinator - University of California, Berkeley

Berkeley, CA, USPosted 9 Sept 2026

Learfield is seeking an organized and detail-oriented Partnerships Coordinator to join our Sports Properties team and support the execution of corporate sponsorship activations on campus. This role plays a key part in bringing partnerships to life in meaningful, visible ways for fans, sponsors, and the university community.In this role, you’ll be responsible for executing day-to-day fulfillment activities across partner accounts, providing behind-the-scenes coordination that ensures seamless delivery. You’ll work closely with internal team members, university contacts, and brand partners to track assets, deliver campaign elements, and support gameday operations. This is a hands-on role suited for someone who thrives in a fast-paced environment, enjoys logistics and planning, and is excited to grow a career in sports sponsorship.Essential Duties & Responsibilities:Support the activation and fulfillment of corporate partnership agreements across traditional, digital, and in-venue platformsServe as a liaison between the property team, university staff, and brand partners to ensure smooth delivery of partner assetsBuild and maintain strong relationships with organization partners, athletic department staff, and internal stakeholders—serving as a trusted and respected representative of Learfield and the propertyTrack inventory and maintain accurate records of all sponsorship elements and deliverablesAssist with gameday operations, including setup, signage placement, hospitality, and in-game promotionsSupervise gameday staff, as needed, to support on-site executionProvide proof-of-performance documentation for fulfilled partnership elementsSupport administrative functions such as budget tracking, invoicing, contract documentation, and expense reportingContribute to partner recap presentations and internal reportingCollaborate cross-functionally with departments (e.g., sales, digital, marketing) to ensure seamless executionMinimum Qualifications:Some experience in marketing, partnerships, events, or a related field (internships or early career experience welcome)Strong organizational skills with high attention to detailClear and professional communication skills, both written and verbalAbility to manage multiple tasks and meet deadlines in a fast-paced environmentTeam-oriented mindset with a willingness to take initiative and support where neededProficiency in Microsoft Office (Word, PowerPoint, Excel)Ability to work flexible hours, including evenings, weekends, and home gamesPreferred Qualifications:Bachelor’s degree in sports management, marketing, business, communications, or a related fieldPrevious experience supporting sponsorships, sports events, or gameday operationsComfort working in live event environments and interacting with diverse stakeholdersThe approximate national base pay range for this position is $22.50 to $33.75/ hour. Please note that this is a good faith estimate for the position at the time of posting. Individuals may also be eligible for an annual discretionary bonus and/or sales compensation based on individual and company performance. Placement on the range may vary based on factors including but not limited to job-related knowledge, skills, and experience, and geographic location. The pay rate will comply with all minimum federal, state, and local wage/salary requirements. Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

General Sports BusinessTeamwork OnlinePartnership Solutions Coordinator University Of California, Berkeley
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COPA Soccer Training Center

Front Desk Manager on Duty

Walnut Creek, CA, USPosted 9 Sept 2026

About COPA STCCOPA STC (Comprehensive and Objective Performance Assessments) is a 110,000 sq. ft. state-of-the-art soccer training facility located at the Shadelands SportsMall in Walnut Creek, California. We combine elite coaching, cutting-edge technology, and advanced sports science to offer a data-driven training and assessment experience for athletes of all ages and skill levels. From high-tech performance zones to immersive soccer experiences, COPA STC is designed to unlock every athlete's potential in a fun, supportive, and challenging environment.Position SummaryWe are seeking a highly motivated, organized, and customer-focused individual to join our team as a Front Desk Manager on Duty. This individual will serve as the primary point of contact for all members, guests, and visitors, ensuring a smooth and professional customer experience throughout their time at COPA STC.The Front Desk Manager will be responsible for overseeing daily front desk operations, managing key administrative tasks, responding to customer inquiries, and supporting program areas such as Adult Evening Leagues, facility rentals, and youth programming. This position requires the ability to work independently in high-paced environments, with a service-first mentality and a proactive approach to problem-solving.Key ResponsibilitiesFront Desk OperationsGreet all members, guests, and visitors with a friendly and professional demeanor.Handle member and guest check-ins, walk-ins, and inquiries efficiently.Answer phones promptly and professionally; respond to voicemails and emails as needed.Proactively address and resolve customer questions, concerns, and complaints.Perform routine hourly attendance checks and facility walkthroughs.Maintain a clean, organized, and professional front desk workspace.Restock and maintain appearance of the Pro Shop, vending machines, concessions, and first aid kits.Administrative & Support DutiesMaintain detailed knowledge of all COPA STC programs, memberships, events, rentals, and schedules.Assist customers with purchases, registrations, and bookings for:MembershipsCampsYouth and Adult LeaguesFacility RentalsOpen Play and EventsManage the creation and distribution of Welcome Boxes for new members.Assist with basic facility maintenance or coordination of support requests as needed.QualificationsMust-Have Skills & AttributesQuick learner and self-starter with a strong work ethic.Calm, empathetic, and confident demeanor, even under pressure.Ability to multitask effectively across competing priorities.Passion for soccer, youth development, and community programming.Reliable and punctual with a customer-first mindset.RequirementsHigh School Diploma or GED.Minimum 1 year of experience in a customer service or front desk role (preferred).Excellent communication and problem-solving skills.Proficient in Microsoft Office, Google Workspace, and basic point-of-sale systems.Ability to work required shifts:Monday–Friday: 3:00 PM–11:00 PMSaturday–Sunday: 8:30 AM–4:30 PMMust have reliable transportation to and from the facility.Availability on weekends and evenings is required.What We OfferOpportunity to work in a fun, innovative, and dynamic sports training facility.Access to cutting-edge technology and programming.Employee discounts on programs and apparel.An inspiring team environment committed to growth and excellence.If you love soccer, enjoy connecting with people, and thrive in a fast-paced environment, COPA STC is the place for you.About COPA STCCOPA STC (Comprehensive and Objective Performance Assessments) is a 110,000 sq. ft. state-of-the-art soccer training facility located at the Shadelands SportsMall in Walnut Creek, California. We combine elite coaching, cutting-edge technology, and advanced sports science to offer a data-driven training and assessment experience for athletes of all ages and skill levels. From high-tech performance zones to immersive soccer experiences, COPA STC is designed to unlock every athlete's potential in a fun, supportive, and challenging environment.Position SummaryWe are seeking a highly motivated, organized, and customer-focused individual to join our team as a Front Desk Manager on Duty. This individual will serve as the primary point of contact for all members, guests, and visitors, ensuring a smooth and professional customer experience throughout their time at COPA STC.The Front Desk Manager will be responsible for overseeing daily front desk operations, managing key administrative tasks, responding to customer inquiries, and supporting program areas such as Adult Evening Leagues, facility rentals, and youth programming. This position requires the ability to work independently in high-paced environments, with a service-first mentality and a proactive approach to problem-solving.Key ResponsibilitiesFront Desk OperationsAdministrative & Support DutiesQualificationsMust-Have Skills & AttributesRequirementsWhat We OfferIf you love soccer, enjoy connecting with people, and thrive in a fast-paced environment, COPA STC is the place for you.

SoccerTeamwork OnlineFront Desk Manager On Duty
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