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Search: operations
TicketManager

Senior Manager, Customer Support

Mesa, AZ, USPosted 24 Aug 2026

Live events are fun. Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization. Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences. TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.Why Work at TicketManagerAt TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.The RoleTicketManager is looking for a Senior Manager, Customer Support to own the day-to-day performance, development, and operational effectiveness of our Customer Support function across general, enhanced, and premium/dedicated support. This leader will oversee our full Support organization and serve as the primary connection between frontline Support and the broader Customer organization. You’ll become a deep product and operational subject-matter expert—coaching the team, managing escalations, identifying systemic issues, and partnering cross-functionally to continuously improve how TicketManager supports its customers.Responsibilities: Team Leadership & DevelopmentLead, coach, develop, and hold the Customer Support organization accountable, establishing clear performance expectations by level.Conduct regular 1:1s, coaching, performance reviews, and development conversations; build bench strength for progression into levels or other roles.Partner with People Operations on hiring, onboarding, performance management, promotions, and workforce planning.Foster a culture of accountability, urgency, continuous learning, and customer ownership.Support Operations & PerformanceOwn day-to-day performance of the Support function across general, enhanced, and premium/dedicated support, including staffing, workload distribution, and escalation coverage.Own and monitor Support KPIs—SLA attainment, CSAT, response/resolution time, backlog, ticket volume, quality, productivity, and escalation trends.Ensure the right work reaches the right level of Support and that escalation paths operate effectively.Ensure enhanced and premium support commitments are consistently delivered in accordance with customer expectations and contracts.Product & Technical LeadershipBecome a subject-matter expert across TicketManager's ticketing and guest management products, including the workflows performed at each Support level.Partner with product experts to stay current on releases, enhancements, and known issues; translate product changes into team training and documentation.Identify recurring technical issues and partner directly with Product and Technology on resolution, including opening and managing tickets when needed.Customer Service & Escalation ManagementServe as the management escalation point for complex, sensitive, or high-impact customer issues, stepping into customer conversations when needed.Maintain visibility into the health and support experience of enhanced and premium customers; partner with employees on premium/dedicated trends and assurance reviews.Identify patterns in customer feedback, complaints, and product friction, and turn insights into actionable improvements.Partner with other customer-facing teams when issues extend beyond traditional Support.Quality, Training, & Knowledge ManagementEstablish and maintain Support quality standards across all levels; own the overall training strategy in partnership all subject-matter experts.Ensure new hires receive effective onboarding and reach expected proficiency within established timelines.Keep Customer Playbooks, internal documentation, Knowledge Base content, and escalation procedures accurate and useful.Use QA reviews, customer feedback, ticket trends, and performance data to identify coaching and training needs.Process Improvement & ScalabilityContinuously evaluate Support workflows for opportunities to improve speed, quality, consistency, and scalability.Identify repetitive or low-value work that can be automated, moved to self-service, or appropriately shifted other levels. Partner with AI, Product, Engineering, and Operations to introduce tools and workflows that improve efficiency and customer experience.Lead Support-related operational projects from identification through implementation.Cross-Functional Partnership & ReportingServe as the primary operational leader for Customer Support across the broader Customer organization, partnering with Customer Solutions, Implementation, Sales, Product, Engineering, AI, and People Operations.Surface recurring customer and product issues to the appropriate internal stakeholders.Provide regular reporting to the General Manager on Support performance, trends, risks, staffing, and improvement initiatives.Support the GM in workforce planning, organizational design, budgeting, and future Support strategy.Desired Skills and Experience: Bachelor's degree required. 7-10+ years of overall customer support/service experience, including 4+ years directly leading and developing a team. Experience leading a tiered, escalation-based support organization strongly preferred.Proven track record improving SLA attainment, CSAT, and response/resolution-time KPIs in a fast-paced environment.Strong coaching, performance management, and talent-development skills. Comfortable serving as an escalation point for complex or high-impact customer issues, including direct customer conversations.Experience partnering cross-functionally with Product and Engineering to resolve systemic issues and translate customer feedback into improvements.Experience with Jira and Confluence for managing cross-functional projects, and maintaining process/knowledge documentation.Familiarity with support/ticketing platforms, QA/CSAT tools, and knowledge-base systems, with a data-driven approach to identifying trends.SaaS software industry experience strongly preferred.Experience identifying automation or self-service opportunities that help a support organization scale without proportional headcount growth is a plus.TicketManager Highlights:Location: Mesa, AZ Compensation: $100,000–$135,000 Base Salary + Variable CompensationReports to: General Manager, Account Services Work Expectations: In-office, Monday–Friday Retirement: 401(k) & Company MatchHealth Benefits: Medical, Dental, Vision & ChiropracticTime Off: Unlimited PTOInterview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteeringPerks: Fun, collaborative, in-office culture with catered lunches and big company perks with the autonomy of a high-growth startupRecognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal 4.5 out of 5 Glassdoor ratingUsed by over 4,000 globally known companies including ~15% of the Fortune 500

BasketballTeamwork OnlineSenior Manager, Customer Support
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Volo San Diego

Sports Coordinator

San Diego, CA, USPosted 24 Aug 2026

Job Type: Full TimeLocation: San Diego, CAReports To: Sports ManagerAnnual Salary: $45,000 - $50,000Company DescriptionMore than 450,000 users Coast to Coast leverage Volo to organize, meet, communicate and play within their community through fitness and social activities. Whether it's a performance sport like soccer, or a social activity like cornhole, Volo provides something real. Real interaction, real activity, real fun, and real impact.Volo is a movement—for people and by people who want to connect more meaningfully with each other. We are a grassroots uprising, helping others actually see who they’re connecting with, and share experiences over the length of a season.If you have a desire to make a difference through community and sports, Volo could be your next and final career destination. Come fly with us.Ranked Among Inc-5000 Fastest Growing CompaniesOver 450,000 Adult Participants NationwidePartnering with Volo Kids Foundation, to serving more than 20,000 kids in free youth sports programs11 City markets & counting ...ROLE SUMMARYWhen you accept a position with Volo you’ll be joining a passionate, driven group of innovators within the social sports industry. We are looking for natural leaders with an all hands on deck, not afraid to roll up their sleeves, kind of attitude. In this role, you’ll become an expert in your assigned venues and sports for adult and youth leagues. You will be responsible for tackling everything from operations to customer service.If you’re ready to embark on a career that will impact your life and your community while having lots of fun in the process--keep scrolling!Volo is looking for someone who can:Sport Product & PerformanceAssure quality, control, and strength of both youth and adult programs through site visits and serve as a site lead for programs whenever necessarySpearhead league audit & evaluation Develop relationships with current and future league venuesTrack the needs of each site including improvementsGenerate future sales for your sportEnsure growth & retention of players for your sport Sports League OperationsSport team merging & scheduling Provide on-field support Handle player communication - sending all emails for assigned sport leaguesMaintain equipment for assigned sports including ordering replacements, noting damages, and reporting to the market’s equipment leadMaintain fields as needed based on weather, location, and sport-specific requirementsSet up & take down fields and gather up equipment Customer ServiceAct a first line of communication for players of assigned sportResolve any emerging problems that our customers might face with accuracy and efficiencyAnticipate and provide proactive solutions to prevent problems from arising in the futureAct as an escalation point for player, parent, partner, and volunteersCall & text sport captains during league registration time Talent DevelopmentSupport training in your market for assigned sport(s) to the part-time hosts as well as all internal refereesRecruit, mentor, and ensure quality staff and product – includes reviewing sport-specific league auditsFundraising & Development Execute fundraising activities with the support of league hostsYour expected skill set & experience: Minimum of 1-3 years of professional experienceAbility to work nights and weekends. This will not fall into a general work-week and hours will typically fall Sunday-Thursday between 12:00 p.m. – 10:00.p.m.)Can marshal resources effectively and comfortably Can navigate a fast-paced, ever-changing environment with minimal supervisionExcellent written and verbal communication skillsDynamic personality interested in working in, and contributing to, a fun and active sporting environment"Wow" us with . . . Experience in sport or event management and/or business development capacityBenefits: Health, dental, and vision insurance401(k) PlanPaid time off and holidaysPaid Parental LeaveEmployee discounts on Volo Sports programs and eventsAnnual Company EventsAdditional informationVolo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Volo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Volo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.Job Type: Full TimeLocation: San Diego, CAReports To: Sports ManagerAnnual Salary: $45,000 - $50,000Company DescriptionMore than 450,000 users Coast to Coast leverage Volo to organize, meet, communicate and play within their community through fitness and social activities. Whether it's a performance sport like soccer, or a social activity like cornhole, Volo provides something real. Real interaction, real activity, real fun, and real impact.Volo is a movement—for people and by people who want to connect more meaningfully with each other. We are a grassroots uprising, helping others actually see who they’re connecting with, and share experiences over the length of a season.If you have a desire to make a difference through community and sports, Volo could be your next and final career destination. Come fly with us.ROLE SUMMARYWhen you accept a position with Volo you’ll be joining a passionate, driven group of innovators within the social sports industry. We are looking for natural leaders with an all hands on deck, not afraid to roll up their sleeves, kind of attitude. In this role, you’ll become an expert in your assigned venues and sports for adult and youth leagues. You will be responsible for tackling everything from operations to customer service.If you’re ready to embark on a career that will impact your life and your community while having lots of fun in the process--keep scrolling!Volo is looking for someone who can:Sport Product & PerformanceSports League Operations Customer ServiceTalent DevelopmentFundraising & Development Your expected skill set & experience: "Wow" us with . . . Benefits: Additional informationVolo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Volo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Volo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SoccerTeamwork OnlineSports Coordinator
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Delta Center

Part-Time Ice Operations

Sandy, UT, USPosted 24 Aug 2026

JOB SUMMARY: This position is for Ice Operations at the Utah Mammoth practice facility in Sandy, UT. Persons are responsible for maintaining and operating a fast, hard, and smooth ice surface. This position also offers the opportunity to work NHL games at Delta Center. This position is part-time and offers a compensation of $20/hour. DUTIES & RESPONSIBILITIES: Sandy Practice RinkOperate ice re-surfacer in a safe timely manner.Set-up NHL team practices (clear marsh peg holes, set nets).Maintain ice re-surfacers to run smoothly in order to provide best ice sheet possible (blade changes, grease points, circle checks, cleaning out augers).Maintain hockey nets making sure there are no holes and the net is tight.Maintain glass and boards to be clear of puck marks and scratches.Assist in glass change when needed.Set up ice events (youth hockey, figure skating, sled hockey, open skate).Record ice maintenance, ice resurfacer maintenance, circle check, plant hours, depth checks etc. into Sub-Zero application.Assist with building operations when needed.Interact with the public with a good attitude and smile on your face.Report any incident to Assistant Ice Manager and Ice Operations Manager.Other duties as assigned.Delta Center Game DayClean Glass, clean Zambonis, assist if needed with depth check readings, clear marsh peg peg holes, and walk nets/set into place Clean augers/fill Zambonis, move nets during intermission/clean out peg holes while Zambonis are on the ice, check for any abnormalities in ice (deep skate rut marks, missed Zamboni spots on a pass). Assist Ice Operations Manager with anything needed during the game (glass change, blood spill, net reconstruction, shovel crew) Remove nets from ice and put into storage spot, fill peg holes with snow, clean up Zamboni door area, put tools away, pick up rubber/chairs when going into changeover.Protect the reputation of the company.Exemplify the Delta Center mission and values: transparent, all in, community obsessed, one team, and scrappy. Other duties as assigned. COMPETENCIES:Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.Action Oriented - Taking on new opportunities and rough challenges with a sense of urgency, high energy, and enthusiasm.Manages Ambiguity - Operating effectively, even when things are not certain or the way forward is not clear.QUALIFICATIONS:Must be at least 18 years of age or older.Valid Driver's License required.Must be able to pass a Motor Vehicle Report (MVR) screening in accordance with company policy and insurance requirements.Must be able to pass a drug test.Previous ice rink experience required, rink certifications encouraged.Minimum 2 years of experience safely operating ice resurfacing equipment, floor scrubber, scissor lift, and forklifts.PHYSICAL DEMANDS:This person must be able to communicate and express themselves both written and verbally.This person must be able to observe, inspect, estimate, and assess.This person must be able to sit, stand, bend, walk, and climb stairs for long periods of time.This person must be able to lift 75 lbs.Delta Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.Note: The need may arise to revise, supplement, or rescind portions of this job description, and Delta Center reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.

Part-timeHockeyTeamwork OnlinePart Time Ice Operations
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Scouting Heroes, A DraftKings Affiliate

Scouting Heroes College Football Data Scout - Oxford, MS

Oxford, MS, USPosted 24 Aug 2026

Scouting Heroes is seeking a College Football Data Scout with a passion for sports to join our team. In this role, you will attend college football games and collect live play-by-play data. This is an excellent opportunity for sports enthusiasts with a high attention to detail, strong communication skills and ability to work in a high-stakes environment. What You’ll Do as a Data ScoutAttend Ole Miss Football games in your current region and surrounding areas of up to a 1-hour travel distance. Record and collect in-time real data on our Data Collection ToolWork closely with the game-day support team to ensure data is being recorded quickly and accurately. Collect data for College Football games What You’ll BringReliability. We are looking for people who can commit to every game that is planned for coverage in their area. We have a zero-tolerance policy when it comes to “no-shows." Driven Work Ethic. Must be one who communicates quickly, wants to learn, is ready to work, and enters data within the company expectations.Communication. We are looking for people who are very comfortable on the phone, responsive via email, and any other company communication platforms. Communication is essential to this position.Preparation. We take training seriously and achieve the determined deadlines so you can apply that knowledge into entering perfect data on game days. This is a fast paced, high intensity environment.Honesty. Integrity is critical to the overall collection of sports data.Football Knowledge. Must have interest in College Football. Knowing the rules and having the drive to shore up any gaps in rules knowledge will be needed.Feedback. Work closely with our Scouting Operations teams to ask questions. We want you to succeed in training and we give you the tools to do so.Have fun. We are a fast paced, small team that prides itself on continually improving. We are looking for people that thrive in fast-paced, competitive, and high stress situations.RequirementsMust have full availability during the 2026-2027 College Football season. This includes weekends/week nights. The typical amount of games ranges from 3 - 7 but could be more dependent on the area you are locatedMust be located within 1-hour travel distance of the College Team that you are applying forStrong knowledge of College Football (Tip : Make sure you come to the interview prepared with knowledge of any rule changes for this season)Must have a smartphone and along with access to a computerStrong comfort level with technology, specifically iPhonesFluent English in speaking and writingReliable transportationMust have a smartphone in good working condition with a reliable internet connection.Important - PLEASE READThis is a part-time, independent contractor role for the 2026-2027 College Football season. Performance dictating, there is the potential of additional contracts for other sports and/or seasons.Interviews start in early April and upon hire, the training would begin in late July. If you are selected for an interview you will receive an email via TeamworkOnline inviting you to select a date and time for an interview (reminder to check your spam folder).Please check your spam folder, as interview invites have gone to spam in the past.A cover letter will be required when applying. We are looking for a paragraph on why you think you'd be a fit for the role and also why you are interested in College Football.Interviews will be done using Google Meet or Zoom. You will be quizzed on college football rules and procedures (be sure to study up on your referee signals). You will also be asked some questions regarding the previous college football season. As an official affiliate of DraftKings, Scouting Heroes connects top talent with dynamic opportunities.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.Scouting Heroes is seeking a College Football Data Scout with a passion for sports to join our team. In this role, you will attend college football games and collect live play-by-play data. This is an excellent opportunity for sports enthusiasts with a high attention to detail, strong communication skills and ability to work in a high-stakes environment. What You’ll Do as a Data ScoutWhat You’ll BringRequirementsImportant - PLEASE READAs an official affiliate of DraftKings, Scouting Heroes connects top talent with dynamic opportunities.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

FootballTeamwork OnlineScouting Heroes College Football Data Scout Oxford, Ms
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Dickies Arena

Stewarding Manager

Fort Worth, TX, USPosted 24 Aug 2026

Stewarding ManagerTrail Drive Management Corporation Properties:Trail Drive Management Corp. (TDMC) is a not-for-profit venue management company in Fort Worth, Texas. TDMC manages all aspects of venue management, including but not limited to event booking, event management, marketing, IT, technical services, food & beverage, parking, security, housekeeping, changeover, maintenance, and more. TDMC manages several venues in Fort Worth, TX.Job Summary:Trail Drive Management Corp (TDMC) is looking for a full-time Stewarding Manager. This position is responsible for supporting the Executive Steward and the F&B leadership team in overseeing all Food and Beverage operations, particularly in the back-of-house areas.This position is 100% on-site.Essential Job Functions:Assist leadership with the oversight of dishwashing-related on-the-job training/ efforts of stewarding team membersAssist leadership with ensuring that all safety and sanitation standards are always maintained in the dishwashing areasEnsure that the dishwashing staff is working effectively and efficientlyOversee and execute multiple projects in a timely mannerWork in all unique kitchen stations/ locationsMove large equipment utilizing forklifts and/or a pickup truckNavigate large pieces of equipment through winding and often congested spacesWork closely with other team members and other departments to ensure department-specific procedures, tasks, and goals are met, consistent and effective communication occurs, efficient operational performance, and a positive reputation of the venue within the market/ industry is maintained.Assist in the hiring, training, staffing, and scheduling of stewarding team members.Supervise the stewarding team members within the F&B operation.Ensure all stewarding team members have the tools necessary to complete their jobs.Engage with venue guests, as well as team members to ensure exceptional hospitality is always received.Thoroughly and accurately coordinate all Grease and trash removalOversee the inventory management for all stewarding equipment, cleaning, and chemical supplies.Oversee the proper storage and staging of all F&B-related equipment within on and off-site storage locations.Oversee the proper usage and transport of all F&B-related equipment throughout the venueMeet regularly with the F&B management team to identify repair and maintenance needs throughout the operation.Protect and maintain the integrity of all areas / physical footprint operated by the Food and Beverage team.Ensure the proper support is provided by the stewarding team as it pertains to item movement, safety, and sanitation throughout the F&B operation.Assist in maintaining the repair and maintenance request logs/ needs for all F&B operating areas.Assist in maintaining the asset tracking tools and place in service forms for all F&B equipment.Ensure proper temperature log completion and filing for all dishwashing equipment.Supervise all stewarding staff to ensure they are working effectively and efficiently, including taking breaks at the correct times.Perform other duties as assigned.Qualifications:Must be a minimum of 18 years of age.1-2+ years of experience in a leadership role working in a fast-paced hospitality environment preferredThe candidate should be familiar with Microsoft applications (Word, Excel, and Outlook)Display excellent organizational skillsExperience with ordering and inventory controlsHave the ability, with little guidance, to step into any kitchen/ storage area and operate at a high levelWorking knowledge of state and local health code requirementsPossess excellent interpersonal skills and diplomacyPossess excellent written and verbal communication skills in EnglishStrong attention to detail and proven customer service skillsWorks well with others; establishes and maintains effective relationships with fellow workers and supervisorsAbility to work a flexible schedule including – nights, weekends, and holidays.Able to communicate effectively with management, guests, and team members.Ability to handle multiple tasks in a fast-paced, high-energy environment.Working Conditions:Employees will work in an environment with fluctuating temperatures.Employees must have the ability to lift, push, and pull up to 50 lbs.Employees will regularly spend their shift standing/walking, traveling stairs, with limited to no sitting.Employees may be exposed to high noise levels and/or fluctuating lights in event settings.Employees may be exposed to sharp objects, machines with moving parts, heat from ovens, burners, steam, trays, etc.Employees must have the ability to reach, lift, and bend to perform job duties throughout the shift.Employees may be exposed to hazardous chemicals, electrical shock risks, and vibrations throughout the shift.Employees will regularly work around animals typically found in a fair/4H/FFA environment (horses, cattle, pigs, sheep, dogs, etc.).Other Duties:This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change at any time with or without notice.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Stewarding ManagerTrail Drive Management Corporation Properties:Trail Drive Management Corp. (TDMC) is a not-for-profit venue management company in Fort Worth, Texas. TDMC manages all aspects of venue management, including but not limited to event booking, event management, marketing, IT, technical services, food & beverage, parking, security, housekeeping, changeover, maintenance, and more. TDMC manages several venues in Fort Worth, TX.Job Summary:Trail Drive Management Corp (TDMC) is looking for a full-time Stewarding Manager. This position is responsible for supporting the Executive Steward and the F&B leadership team in overseeing all Food and Beverage operations, particularly in the back-of-house areas.This position is 100% on-site.Essential Job Functions:Qualifications:Working Conditions:Other Duties:Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

General Sports BusinessTeamwork OnlineStewarding Manager
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Dickies Arena

Food & Beverage Manager - Will Rogers Memorial Center

Fort Worth, TX, USPosted 24 Aug 2026

Food & Beverage Manager - Will Rogers Memorial Center (WRMC)Trail Drive Management Corporation Properties:Trail Drive Management Corp. (TDMC) is a not-for-profit venue management company in Fort Worth, Texas. TDMC manages all aspects of venue management, including but not limited to event booking, event management, marketing, IT, technical services, food & beverage, parking, security, housekeeping, changeover, maintenance, and more. TDMC manages several venues in Fort Worth, TX.Job Summary:Trail Drive Management Corp (TDMC) is looking for a full-time Food & Beverage Manager to support our Will Rogers Memorial Center (WRMC) operation. This role is responsible for delivering exceptional guest experiences by managing day-to-day food service operations, coordinating event-specific catering needs, and ensuring efficient, high-quality concessions service across diverse event types. The manager collaborates closely with culinary staff, managers, and internal team members to execute seamless food and beverage operations that meet the unique needs of each event.The critical focus of the role is ensuring strict compliance with safety, sanitation, responsible alcohol service, and food handling regulations, always maintaining a clean and safe environment for guests and employees. The manager leads, trains, and schedules staff while maintaining strong operational standards in the front-of-house environment.Success in this position requires adaptability, strong organizational skills, and the ability to manage multiple events simultaneously while maintaining consistency in service, quality, and profitability.This position is 100% on-site.Essential Job Functions:Oversee Daily OperationsManage all front-of-house food & beverage activities across catering and concessions during events.Will handle all cash procedures, from handling banks to supervising POS use.Ensure smooth service flow, proper staffing levels, and efficient use of resources for events of varying size and complexity.Monitor service quality and guest satisfaction in real time, quickly resolving issues as they arise.Adjust staffing, service plans, and logistics based on changing needs or last-minute updates.Provide ongoing coaching to maintain high service standards and a strong guest-focused culture.Lead pre-shifts and post-shifts to drive continuous improvement.Event Planning, Execution, & CommunicationCoordinate event-specific catering requirements, including menu planning, setup, timing, and service style.Partner with culinary teams and key stakeholders to ensure seamless execution of each event.Adapt operations to meet the unique needs of different event types, from small gatherings to large-scale functions.Work closely with culinary staff, venue managers, and internal departments to align operational goals.Communicate event details, changes, and expectations clearly to all team members.Serve as a key point of contact during events for coordination across teams.Successfully manage multiple events simultaneously, often with competing priorities.Guest Experience ManagementDeliver exceptional customer service by maintaining a welcoming, professional, and efficient environment.Anticipate guest needs and ensure service standards are consistently met or exceeded.Handle guest concerns or complaints with professionalism and urgency.Safety, Sanitation & ComplianceEnforce all food safety, sanitation, and health regulations in accordance with local and organizational standards.Conduct routine inspections of service areas to ensure cleanliness and safe food handling practices.Train staff in proper hygiene, food safety protocols, and emergency procedures.Enforce all Responsible Alcohol Service Standards in compliance with company, venue, and TABC policies and practices.Operational Standards & Quality ControlMaintain consistency in food presentation, service execution, and brand standards across all service points.Monitor concessions and catering service efficiency, product quality, and inventory usage.Implement best practices to ensure reliability and professionalism across all events.Inventory ControlSupport cost control efforts by managing labor, inventory, and waste.Oversee daily counts of inventory in storage rooms and stands to maintain par levels for next-day operations.Perform other duties as assigned.Qualifications:3–5+ years of experience in high-volume food & beverage operations, preferably within event venues, catering, or concessions environments.Proven leadership experience managing front-of-house teams in fast-paced, multi-event settings.Strong background in coordinating catering services and overseeing concessions operations across diverse event types.Able to communicate directly with clients for event needs.Experience executing BEOs and sharing event information with the need-to-know partiesDemonstrated success in delivering high-quality guest experiences while managing multiple priorities simultaneously.Comprehensive knowledge of food safety, sanitation, and regulatory compliance standards.Comprehensive knowledge and comfort enforcing all responsible alcohol service practices and policies.Experience with staff scheduling, labor management, and team development.Familiarity with POS systems, inventory management, and basic financial reporting.Strong organizational, problem-solving, and decision-making abilities.Valid Driver's License strongly encouraged.Ability to work a flexible schedule including – nights, weekends, and holidays.Able to communicate effectively with management, guests, and team members.Ability to handle multiple tasks in a fast-paced, high-energy environment.Working Conditions:Employees will work in an environment with fluctuating temperatures, including outside environments.Employees must have the ability to lift, push, and pull up to 50 lbs.Employees will regularly spend their shift standing/walking, traveling stairs, with limited to no sitting.Employees will be exposed to high noise levels and/or fluctuating lights in event settings.Employees will be exposed to sharp objects, machines with moving parts, heat from ovens, burners, steam, trays, etc.Employees must have the ability to reach, lift, and bend to perform job duties throughout the shift.Employees may be exposed to hazards associated with moving vehicles and require strict adherence to safety protocols.Employees will regularly work around animals typically found in a fair/4H/FFA environment (horses, cattle, pigs, sheep, dogs, etc.).Other Duties:This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change at any time with or without notice.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Food & Beverage Manager - Will Rogers Memorial Center (WRMC)Trail Drive Management Corporation Properties:Trail Drive Management Corp. (TDMC) is a not-for-profit venue management company in Fort Worth, Texas. TDMC manages all aspects of venue management, including but not limited to event booking, event management, marketing, IT, technical services, food & beverage, parking, security, housekeeping, changeover, maintenance, and more. TDMC manages several venues in Fort Worth, TX.Job Summary:Trail Drive Management Corp (TDMC) is looking for a full-time Food & Beverage Manager to support our Will Rogers Memorial Center (WRMC) operation. This role is responsible for delivering exceptional guest experiences by managing day-to-day food service operations, coordinating event-specific catering needs, and ensuring efficient, high-quality concessions service across diverse event types. The manager collaborates closely with culinary staff, managers, and internal team members to execute seamless food and beverage operations that meet the unique needs of each event.The critical focus of the role is ensuring strict compliance with safety, sanitation, responsible alcohol service, and food handling regulations, always maintaining a clean and safe environment for guests and employees. The manager leads, trains, and schedules staff while maintaining strong operational standards in the front-of-house environment.Success in this position requires adaptability, strong organizational skills, and the ability to manage multiple events simultaneously while maintaining consistency in service, quality, and profitability.This position is 100% on-site.Essential Job Functions:Oversee Daily OperationsEvent Planning, Execution, & CommunicationGuest Experience ManagementSafety, Sanitation & ComplianceOperational Standards & Quality ControlInventory ControlQualifications:Working Conditions:Other Duties:Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

General Sports BusinessTeamwork OnlineFood & Beverage Manager Will Rogers Memorial Center
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Andretti Global

Accounting Clerk/Bookkeeper

Indianapolis, IN, USPosted 24 Aug 2026

Position: Accounting Clerk/BookkeeperLocation: Indianapolis, Indiana USAReports to: VP of Finance & AccountingDepartment: AccountingPurpose of the Role:Andretti Global is seeking a detail‑oriented and reliable full‑time Accounting Clerk to support daily accounting operations across a multi‑company enterprise. This role is responsible for processing accounts payable and receivable transactions, maintaining accurate financial records, and assisting with account reconciliations. The position also plays a key role in supporting employees—many of whom work on the shop floor or rely on mobile devices—with expense reporting, receipt submission, and navigation of financial or travel‑related systems.The Accounting Clerk will help staff adopt new tools and processes, contribute ideas for improving workflow efficiency, and support the organization’s transition toward more digital, streamlined accounting practices. The role involves regular interaction with employees, departments, customers, sponsors, and vendors, and may include answering phones and engaging with the public as needed. Confidentiality, accuracy, and adherence to company policies are essential.Role Dimension:This position is based at our headquarters in Indianapolis, IN. It requires regular in‑office presence, with the possibility of limited hybrid work arrangements based on performance and departmental needs. The role reports to the VP of Accounting & Finance and interacts with employees across the entire organization, including international divisions. A key component of this role involves supporting a large traveling staff with expense reporting, receipt submissions, and the use of newly implemented or evolving financial technologies.Principal Accountabilities: Enter and process accounts payable and accounts receivable transactions.Collect, analyze, and reconcile financial statements and supporting documentation, including various internal and external account reconciliations.Provide hands‑on support to employees for expense reporting, receipt submission, and use of financial or travel‑related systems.Provide patient, friendly, and clear assistance to employees who often complete administrative tasks from mobile devices or on the shop floor, offering guidance that fits within their workflow without disrupting primary responsibilities.Assist staff in learning and adopting newly implemented systems and tools across the accounting and finance function.Communicate effectively with staff, departments, contractors, vendors, sponsors, customers, and the general public.Contribute to continuous improvement by observing current workflows and recommending enhancements that increase efficiency, reduce manual paperwork, and support the organization’s shift toward more digital accounting processes.Perform filing duties, maintain organized records, and answer telephone inquiries.Meet all deadlines established by department heads.Uphold company client‑service standards and ensure all correspondence and forms follow company guidelines, are accurate, and error‑free.Perform other related duties as assigned.Position Qualifications:High school diploma or equivalent required; additional college‑level coursework or vocational training in accounting or a related field preferred. Equivalent combinations of education, training, and experience will be considered.Strong verbal and written communication skills, with the ability to explain processes clearly and patiently.Above‑average computer skills, including strong proficiency in Microsoft Excel, and comfort learning new systems.Experience working with accounting or enterprise systems such as QuickBooks, Workday, or similar platforms; experience supporting multi‑company or multi‑entity environments is required.Ability to operate general office equipment efficiently.Ability to type 55 wpm accurately.Solid accounting and record‑keeping abilities with strong attention to detail.Strong organizational skills and a basic understanding of accounting principles.Accuracy in comparing figures and reviewing written information.Competence in basic arithmetic operations (addition, subtraction, multiplication, division).Sound judgment and effective decision‑making skills.Ability to manage multiple tasks simultaneously in a fast‑paced environment.Genuine enthusiasm for interacting with employees and providing excellent, patient customer service—especially when assisting individuals who may be unfamiliar with or resistant to new technology.Experience with expense‑management or workflow‑based systems is a plus.Core Competencies:Technical Aptitude: Comfortable learning and using accounting, expense‑management, and enterprise systems; able to support others in doing the same.Customer Service Orientation: Provides friendly, patient, and effective support to employees, vendors, and internal stakeholders.Attention to Detail: Ensures accuracy in financial data, documentation, and communication.Organization & Time Management: Prioritizes tasks effectively and maintains orderly records in a multi‑company environment.Communication Skills: Clear, concise, and professional in both written and verbal interactions.Problem‑Solving: Identifies issues, proposes improvements, and contributes to more efficient processes.Adaptability: Comfortable working with evolving systems, new technologies, and changing organizational needs.Confidentiality & Integrity: Handles sensitive financial information with discretion and professionalism.Work Environment:The position typically operates on a regular office schedule of Monday through Friday, 8AM-5PM. The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud to moderate. This role may be involved with several people and projects at one time and be interrupted frequently to meet the needs and requests of guests or employees. The environment is in an office area in an auto shop. It can be described as “busy” and “noisy” and will require excellent organizational and time and stress management skills to complete tasks. Andretti Global is an Equal Opportunity Employer.Position: Accounting Clerk/BookkeeperLocation: Indianapolis, Indiana USAReports to: VP of Finance & AccountingDepartment: AccountingPurpose of the Role:Andretti Global is seeking a detail‑oriented and reliable full‑time Accounting Clerk to support daily accounting operations across a multi‑company enterprise. This role is responsible for processing accounts payable and receivable transactions, maintaining accurate financial records, and assisting with account reconciliations. The position also plays a key role in supporting employees—many of whom work on the shop floor or rely on mobile devices—with expense reporting, receipt submission, and navigation of financial or travel‑related systems.The Accounting Clerk will help staff adopt new tools and processes, contribute ideas for improving workflow efficiency, and support the organization’s transition toward more digital, streamlined accounting practices. The role involves regular interaction with employees, departments, customers, sponsors, and vendors, and may include answering phones and engaging with the public as needed. Confidentiality, accuracy, and adherence to company policies are essential.Role Dimension:This position is based at our headquarters in Indianapolis, IN. It requires regular in‑office presence, with the possibility of limited hybrid work arrangements based on performance and departmental needs. The role reports to the VP of Accounting & Finance and interacts with employees across the entire organization, including international divisions. A key component of this role involves supporting a large traveling staff with expense reporting, receipt submissions, and the use of newly implemented or evolving financial technologies.Principal Accountabilities: Enter and process accounts payable and accounts receivable transactions.Collect, analyze, and reconcile financial statements and supporting documentation, including various internal and external account reconciliations.Provide hands‑on support to employees for expense reporting, receipt submission, and use of financial or travel‑related systems.Provide patient, friendly, and clear assistance to employees who often complete administrative tasks from mobile devices or on the shop floor, offering guidance that fits within their workflow without disrupting primary responsibilities.Assist staff in learning and adopting newly implemented systems and tools across the accounting and finance function.Communicate effectively with staff, departments, contractors, vendors, sponsors, customers, and the general public.Contribute to continuous improvement by observing current workflows and recommending enhancements that increase efficiency, reduce manual paperwork, and support the organization’s shift toward more digital accounting processes.Perform filing duties, maintain organized records, and answer telephone inquiries.Meet all deadlines established by department heads.Uphold company client‑service standards and ensure all correspondence and forms follow company guidelines, are accurate, and error‑free.Perform other related duties as assigned.Position Qualifications:High school diploma or equivalent required; additional college‑level coursework or vocational training in accounting or a related field preferred. Equivalent combinations of education, training, and experience will be considered.Strong verbal and written communication skills, with the ability to explain processes clearly and patiently.Above‑average computer skills, including strong proficiency in Microsoft Excel, and comfort learning new systems.Experience working with accounting or enterprise systems such as QuickBooks, Workday, or similar platforms; experience supporting multi‑company or multi‑entity environments is required.Ability to operate general office equipment efficiently.Ability to type 55 wpm accurately.Solid accounting and record‑keeping abilities with strong attention to detail.Strong organizational skills and a basic understanding of accounting principles.Accuracy in comparing figures and reviewing written information.Competence in basic arithmetic operations (addition, subtraction, multiplication, division).Sound judgment and effective decision‑making skills.Ability to manage multiple tasks simultaneously in a fast‑paced environment.Genuine enthusiasm for interacting with employees and providing excellent, patient customer service—especially when assisting individuals who may be unfamiliar with or resistant to new technology.Experience with expense‑management or workflow‑based systems is a plus.Core Competencies:Technical Aptitude: Comfortable learning and using accounting, expense‑management, and enterprise systems; able to support others in doing the same.Customer Service Orientation: Provides friendly, patient, and effective support to employees, vendors, and internal stakeholders.Attention to Detail: Ensures accuracy in financial data, documentation, and communication.Organization & Time Management: Prioritizes tasks effectively and maintains orderly records in a multi‑company environment.Communication Skills: Clear, concise, and professional in both written and verbal interactions.Problem‑Solving: Identifies issues, proposes improvements, and contributes to more efficient processes.Adaptability: Comfortable working with evolving systems, new technologies, and changing organizational needs.Confidentiality & Integrity: Handles sensitive financial information with discretion and professionalism.Work Environment:The position typically operates on a regular office schedule of Monday through Friday, 8AM-5PM. The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud to moderate. This role may be involved with several people and projects at one time and be interrupted frequently to meet the needs and requests of guests or employees. The environment is in an office area in an auto shop. It can be described as “busy” and “noisy” and will require excellent organizational and time and stress management skills to complete tasks. Andretti Global is an Equal Opportunity Employer.Position: Accounting Clerk/BookkeeperLocation: Indianapolis, Indiana USAReports to: VP of Finance & AccountingDepartment: AccountingPurpose of the Role:Andretti Global is seeking a detail‑oriented and reliable full‑time Accounting Clerk to support daily accounting operations across a multi‑company enterprise. This role is responsible for processing accounts payable and receivable transactions, maintaining accurate financial records, and assisting with account reconciliations. The position also plays a key role in supporting employees—many of whom work on the shop floor or rely on mobile devices—with expense reporting, receipt submission, and navigation of financial or travel‑related systems.The Accounting Clerk will help staff adopt new tools and processes, contribute ideas for improving workflow efficiency, and support the organization’s transition toward more digital, streamlined accounting practices. The role involves regular interaction with employees, departments, customers, sponsors, and vendors, and may include answering phones and engaging with the public as needed. Confidentiality, accuracy, and adherence to company policies are essential.Role Dimension:This position is based at our headquarters in Indianapolis, IN. It requires regular in‑office presence, with the possibility of limited hybrid work arrangements based on performance and departmental needs. The role reports to the VP of Accounting & Finance and interacts with employees across the entire organization, including international divisions. A key component of this role involves supporting a large traveling staff with expense reporting, receipt submissions, and the use of newly implemented or evolving financial technologies.Principal Accountabilities: Enter and process accounts payable and accounts receivable transactions.Collect, analyze, and reconcile financial statements and supporting documentation, including various internal and external account reconciliations.Provide hands‑on support to employees for expense reporting, receipt submission, and use of financial or travel‑related systems.Provide patient, friendly, and clear assistance to employees who often complete administrative tasks from mobile devices or on the shop floor, offering guidance that fits within their workflow without disrupting primary responsibilities.Assist staff in learning and adopting newly implemented systems and tools across the accounting and finance function.Communicate effectively with staff, departments, contractors, vendors, sponsors, customers, and the general public.Contribute to continuous improvement by observing current workflows and recommending enhancements that increase efficiency, reduce manual paperwork, and support the organization’s shift toward more digital accounting processes.Perform filing duties, maintain organized records, and answer telephone inquiries.Meet all deadlines established by department heads.Uphold company client‑service standards and ensure all correspondence and forms follow company guidelines, are accurate, and error‑free.Perform other related duties as assigned.Position Qualifications:High school diploma or equivalent required; additional college‑level coursework or vocational training in accounting or a related field preferred. Equivalent combinations of education, training, and experience will be considered.Strong verbal and written communication skills, with the ability to explain processes clearly and patiently.Above‑average computer skills, including strong proficiency in Microsoft Excel, and comfort learning new systems.Experience working with accounting or enterprise systems such as QuickBooks, Workday, or similar platforms; experience supporting multi‑company or multi‑entity environments is required.Ability to operate general office equipment efficiently.Ability to type 55 wpm accurately.Solid accounting and record‑keeping abilities with strong attention to detail.Strong organizational skills and a basic understanding of accounting principles.Accuracy in comparing figures and reviewing written information.Competence in basic arithmetic operations (addition, subtraction, multiplication, division).Sound judgment and effective decision‑making skills.Ability to manage multiple tasks simultaneously in a fast‑paced environment.Genuine enthusiasm for interacting with employees and providing excellent, patient customer service—especially when assisting individuals who may be unfamiliar with or resistant to new technology.Experience with expense‑management or workflow‑based systems is a plus.Core Competencies:Technical Aptitude: Comfortable learning and using accounting, expense‑management, and enterprise systems; able to support others in doing the same.Customer Service Orientation: Provides friendly, patient, and effective support to employees, vendors, and internal stakeholders.Attention to Detail: Ensures accuracy in financial data, documentation, and communication.Organization & Time Management: Prioritizes tasks effectively and maintains orderly records in a multi‑company environment.Communication Skills: Clear, concise, and professional in both written and verbal interactions.Problem‑Solving: Identifies issues, proposes improvements, and contributes to more efficient processes.Adaptability: Comfortable working with evolving systems, new technologies, and changing organizational needs.Confidentiality & Integrity: Handles sensitive financial information with discretion and professionalism.Work Environment:The position typically operates on a regular office schedule of Monday through Friday, 8AM-5PM. The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud to moderate. This role may be involved with several people and projects at one time and be interrupted frequently to meet the needs and requests of guests or employees. The environment is in an office area in an auto shop. It can be described as “busy” and “noisy” and will require excellent organizational and time and stress management skills to complete tasks. Andretti Global is an Equal Opportunity Employer.Enter and process accounts payable and accounts receivable transactions.Collect, analyze, and reconcile financial statements and supporting documentation, including various internal and external account reconciliations.Provide hands‑on support to employees for expense reporting, receipt submission, and use of financial or travel‑related systems.Provide patient, friendly, and clear assistance to employees who often complete administrative tasks from mobile devices or on the shop floor, offering guidance that fits within their workflow without disrupting primary responsibilities.Assist staff in learning and adopting newly implemented systems and tools across the accounting and finance function.Communicate effectively with staff, departments, contractors, vendors, sponsors, customers, and the general public.Contribute to continuous improvement by observing current workflows and recommending enhancements that increase efficiency, reduce manual paperwork, and support the organization’s shift toward more digital accounting processes.Perform filing duties, maintain organized records, and answer telephone inquiries.Meet all deadlines established by department heads.Uphold company client‑service standards and ensure all correspondence and forms follow company guidelines, are accurate, and error‑free.Perform other related duties as assigned.High school diploma or equivalent required; additional college‑level coursework or vocational training in accounting or a related field preferred. Equivalent combinations of education, training, and experience will be considered.Strong verbal and written communication skills, with the ability to explain processes clearly and patiently.Above‑average computer skills, including strong proficiency in Microsoft Excel, and comfort learning new systems.Experience working with accounting or enterprise systems such as QuickBooks, Workday, or similar platforms; experience supporting multi‑company or multi‑entity environments is required.Ability to operate general office equipment efficiently.Ability to type 55 wpm accurately.Solid accounting and record‑keeping abilities with strong attention to detail.Strong organizational skills and a basic understanding of accounting principles.Accuracy in comparing figures and reviewing written information.Competence in basic arithmetic operations (addition, subtraction, multiplication, division).Sound judgment and effective decision‑making skills.Ability to manage multiple tasks simultaneously in a fast‑paced environment.Genuine enthusiasm for interacting with employees and providing excellent, patient customer service—especially when assisting individuals who may be unfamiliar with or resistant to new technology.Experience with expense‑management or workflow‑based systems is a plus.Technical Aptitude: Comfortable learning and using accounting, expense‑management, and enterprise systems; able to support others in doing the same.Customer Service Orientation: Provides friendly, patient, and effective support to employees, vendors, and internal stakeholders.Attention to Detail: Ensures accuracy in financial data, documentation, and communication.Organization & Time Management: Prioritizes tasks effectively and maintains orderly records in a multi‑company environment.Communication Skills: Clear, concise, and professional in both written and verbal interactions.Problem‑Solving: Identifies issues, proposes improvements, and contributes to more efficient processes.Adaptability: Comfortable working with evolving systems, new technologies, and changing organizational needs.Confidentiality & Integrity: Handles sensitive financial information with discretion and professionalism.

General Sports BusinessTeamwork OnlineAccounting Clerk Bookkeeper
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North Carolina Courage

Membership Services & Engagement Manager

Raleigh, NC, USPosted 24 Aug 2026

ABOUT US The North Carolina Courage, a member of the National Women’s Soccer League (NWSL), is seeking a Membership Services & Engagement Manager to join our team. We hire people who help us work smarter, sharper, and more Courageous. This person will be responsible for creating a best-in-class membership experience that drives long-term loyalty and retention for our season ticket members.As a member of our Club, you will contribute to an environment grounded in our Operational Standards: Set the Standard. Own the Results. Lead the Club. We are looking for individuals who embody Integrity, Community, Accountability, Respect, and Excellence in everything they do and who are motivated to elevate the Courage through their work, attitude, and professionalism. Position SummaryThe Membership Services & Engagement Manager is responsible for delivering an exceptional experience for NC Courage Season Ticket Members and Flex Pass Members throughout every stage of their membership journey. This role serves as the primary service contact following the sale, ensuring members receive proactive communication, personalized support, and a best-in-class membership experience that drives long-term loyalty and retention.This position owns the execution, communication, and continuous improvement of the Club's membership benefits program while partnering cross-functionally to ensure every benefit is delivered seamlessly throughout the season. The role also serves as a strategic partner to the Ticket Sales team by supporting renewals, identifying upsell opportunities, and maximizing member lifetime value.While Account Executives maintain ownership of client relationships and new sales opportunities, this position is responsible for delivering an exceptional post-sale experience that strengthens retention, increases engagement, and creates future revenue opportunities. Essential Duties & ResponsibilitiesMembership Service & Account ManagementServe as the primary post-sale service contact for assigned Season Ticket Members and Flex Pass Members.Build proactive relationships through scheduled outreach focused on engagement, satisfaction, education, and retention.Resolve ticketing issues including mobile ticket management, exchanges, transfers, account updates, payment assistance, and account maintenance.Manage payment plans, declined payments, account corrections, and related administrative functions.Maintain detailed CRM records documenting all customer interactions and follow-up.Respond promptly and professionally to member inquiries via phone, email, text, and in-person interactions.Support premium members and hospitality clients as assigned.Collaborate with Account Executives regarding member concerns, renewal strategies, and upsell opportunities while maintaining seamless customer experience. Membership Benefits & EngagementOwn the execution and ongoing management of all Season Ticket Member and Flex Pass member benefits.Develop and maintain annual benefit fulfillment calendars and internal timelines.Coordinate fulfillment of membership gifts, merchandise programs, exclusive member offers, digital benefits, and additional membership inclusions.Ensure all membership benefits are delivered accurately, on time, and consistently throughout the season.Evaluate current member benefits and recommend enhancements that improve the overall membership experience and retention. Member Communications & Event SupportLead all member-facing communications related to membership benefits, exclusive events, and engagement opportunities.Manage event invitations, registration, RSVP tracking, reminders, confirmations, waitlists, and post-event follow-up communications.Serve as the Ticketing Department's primary liaison for member communications surrounding exclusive experiences.Partner closely with the Club's Events Manager to ensure all membership event expectations, attendance lists, timelines, and member communications are delivered successfully.Support member event execution on-site while the Events team maintains ownership of overall planning and production. Cross-Department CollaborationServe as the Ticketing Department lead for membership benefit fulfillment.Collaborate with Marketing, Merchandise, Game Day Operations, Partnerships, Finance, Community Relations, and Stadium Operations to successfully deliver membership programs.Coordinate all ticketing-related operational needs necessary to support member benefits and experiences.Coordinate participant lists and member communication for ticketing-related experiences while partnering with Game Day Operations, which maintains ownership of all on-field activations and execution.Support organization-wide initiatives that enhance the overall fan experience. Retention & Revenue GrowthSupport annual membership renewal campaigns through proactive service and relationship management.Identify opportunities to increase member lifetime value through seat upgrades, additional memberships, premium experiences, Flex Pass conversions, and cross-product purchases.Generate referrals through exceptional service and relationship development.Collaborate with Ticket Sales leadership and Account Executives on retention strategies for at-risk accounts.Meet annual retention goals and individual upsell revenue goals established by department leadership. Member Insights & Continuous ImprovementManage post-match member feedback and customer satisfaction initiatives.Analyze recurring member feedback trends and recommend operational improvements.Serve as the internal voice of the member by providing insights that improve service, communication, and membership value.Track engagement and service metrics while preparing recurring reports for Ticketing leadership. Performance ExpectationsComplete a minimum of 35 outbound calls or three hours of daily phone engagement each business day.Maintain a minimum of 90 documented daily member touchpoints through calls, emails, text messages, meetings, and other approved communication methods.Meet established retention goals.Meet annual upsell revenue goals.Maintain CRM documentation standards and service response expectations.Participate in all NC Courage home matches, membership events, and other assigned Club functions.QualificationsRequiredBachelor's degree in Sports Management, Business, Marketing, Communications, or a related field, or equivalent professional experience.Two to four years of experience in ticket sales, membership services, customer success, hospitality, or professional sports.Exceptional customer service and relationship-building skills.Excellent written and verbal communication skills.Highly organized with strong project management and time management abilities.Ability to manage multiple priorities in a fast-paced environment.Experience working collaboratively across multiple departments.Proficiency with Microsoft Office and CRM platforms.Ability to work evenings, weekends, and holidays, including all NC Courage home matches.PreferredExperience with Salesforce CRM.Experience with Jump or similar ticketing platforms.Professional sports or live event experience.Demonstrated success in member retention, customer success, or account management.Success in the First Year· Achieve season ticket retention goals.Successfully execute all Season Ticket Member and Flex Pass benefits.Deliver all member communications accurately and on time.Meet outbound activity and touchpoint expectations.Achieve annual upsell revenue goals.Maintain high member satisfaction scores.Identify and implement at least 2–3 improvements to the membership experience.OUR VALUES We hire through the lens of our Club Values: Integrity – Transparent, trustworthy relationships with our fans and ourselves. Community – Creating a sense of belonging in a diverse, inclusive environment Accountability – Responsible for our words, our actions, and our results. Respect – Regard for treating others with dignity and acceptance. Excellence - Strive towards greatness in ourselves, club, and community and culture. WHY IT’S BETTER AT THE COURAGE Comprehensive Health Benefits. Choose between PPO or HSA options because your health matters on and off the pitch. Flexible PTO - We trust you to take the time you need to recharge, reset, and perform at your best. It’s simple: do great work, take great breaks. Work-From-Anywhere (2x per year) - Whether it’s visiting family or a change of scenery, enjoy the flexibility to work remotely outside the Raleigh area twice a year. Hybrid Work – In office work environment with flexibility to work from home for the 2026 season. The perfect balance for productivity and connection. 401(k) - Build your future with our 401(k) plan. Enrollment eligibility starts at 3 months. Courage Swag - Rep the badge with pride. Staff receive exclusive team apparel and gear throughout the season plus 4 season tickets to share with friends & family. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. ABOUT US The North Carolina Courage, a member of the National Women’s Soccer League (NWSL), is seeking a Membership Services & Engagement Manager to join our team. We hire people who help us work smarter, sharper, and more Courageous. This person will be responsible for creating a best-in-class membership experience that drives long-term loyalty and retention for our season ticket members.As a member of our Club, you will contribute to an environment grounded in our Operational Standards: Set the Standard. Own the Results. Lead the Club. We are looking for individuals who embody Integrity, Community, Accountability, Respect, and Excellence in everything they do and who are motivated to elevate the Courage through their work, attitude, and professionalism. Position SummaryThe Membership Services & Engagement Manager is responsible for delivering an exceptional experience for NC Courage Season Ticket Members and Flex Pass Members throughout every stage of their membership journey. This role serves as the primary service contact following the sale, ensuring members receive proactive communication, personalized support, and a best-in-class membership experience that drives long-term loyalty and retention.This position owns the execution, communication, and continuous improvement of the Club's membership benefits program while partnering cross-functionally to ensure every benefit is delivered seamlessly throughout the season. The role also serves as a strategic partner to the Ticket Sales team by supporting renewals, identifying upsell opportunities, and maximizing member lifetime value.While Account Executives maintain ownership of client relationships and new sales opportunities, this position is responsible for delivering an exceptional post-sale experience that strengthens retention, increases engagement, and creates future revenue opportunities. Essential Duties & ResponsibilitiesMembership Service & Account Management Membership Benefits & Engagement Member Communications & Event Support Cross-Department Collaboration Retention & Revenue Growth Member Insights & Continuous Improvement Performance ExpectationsQualificationsRequiredPreferredSuccess in the First Year· Achieve season ticket retention goals.OUR VALUES We hire through the lens of our Club Values: Integrity – Transparent, trustworthy relationships with our fans and ourselves. Community – Creating a sense of belonging in a diverse, inclusive environment Accountability – Responsible for our words, our actions, and our results. Respect – Regard for treating others with dignity and acceptance. Excellence - Strive towards greatness in ourselves, club, and community and culture. WHY IT’S BETTER AT THE COURAGE We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

SoccerTeamwork OnlineMembership Services & Engagement Manager
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Indiana Sports Corp

Event Operations Intern

Indianapolis, IN, USPosted 24 Aug 2026

Indiana Sports Corp provides internship opportunities that immerse students in a professional working environment while introducing them to the not-for-profit industry. Internships are available based on business needs and can include event and volunteer operations; communications; marketing; graphic design; community engagement; sports tourism; business development; and finance. ISC’s fast paced and entrepreneurial working environment offers each intern a rich experience within his/her chosen area; however, interns are exposed to all functional areas of the company to reinforce the important role collaboration plays in a successful company. Position OverviewThe Event Operations Intern will play a key role in supporting the planning and execution of Indiana Sports Corp’s premier spring sporting events. During the semester, interns will gain hands-on experience working alongside the Event Operations team to deliver three major championship events:USATF Indoor Track & Field National Championships (February 19–21, 2027)2027 NCAA Division II Men’s & Women’s Swimming & Diving Championships (March 9–13, 2027)2027 Big Ten Men’s Basketball Tournament (March 10–14, 2027)In addition to supporting these championship events, interns will assist with the early planning and operational preparation for the 2028 NCAA Women’s Final Four, one of the nation’s premier sporting events. Interns will also support communications, planning, and participant outreach for 2027 Corporate Challenge, helping prepare for one of Indiana Sports Corp’s signature community events.This internship provides a unique opportunity to contribute to multiple national championship events while gaining experience in long-term event planning, logistics, participant services, volunteer management, venue operations, and event execution. Interns will work closely with Indiana Sports Corp staff, venue partners, volunteers, sponsors, and national governing bodies to help deliver world-class sporting events in Indianapolis.Key Responsibilities (including but are not limited to):Support planning, logistics, and operational coordination for multiple championship events.Assist with participant registration, team services, and customer service communications.Support volunteer recruitment, scheduling, training, and on-site management.Coordinate event equipment, signage, credentials, and other operational materials.Assist with venue setup, event operations, and post-event breakdown.Help maintain event timelines, operational documents, and event manuals.Coordinate vendor orders, deliveries, and inventory management.Assist with hospitality planning and execution for athletes, coaches, officials, sponsors, and VIPs.Attend planning meetings and assist with meeting notes and follow-up items.Provide on-site operational support during practices, competitions, and ancillary events.Assist with communications, planning, and operational preparation for future Indiana Sports Corp events, including the 2028 NCAA Women’s Final Four and Corporate 2027 Challenge.Collaborate with Indiana Sports Corp staff, venue personnel, volunteers, sponsors, and community partners to ensure successful event execution.Represent Indiana Sports Corp as a professional ambassador within the community.Perform other duties as assigned by the Event Operations team.QualificationsAvailable to work events as needed on weekends or eveningsMust be currently pursuing or have recently earned a degree from an accredited undergraduate or graduate program Required SkillsStrong verbal and written communication skillsExcellent time management, organizational, and multitasking abilitiesAbility to work effectively as part of a team in a fast-paced environmentProficiency in Microsoft Outlook, Word, Excel, and PowerPointWillingness and ability to work evenings, weekends, and holidays as required by event schedulesPreferred SkillsComfortable presenting to small and large groupsAbility to think critically and problem-solve in high-pressure situationsExperience working with volunteers, event participants, or customer-facing rolesInterest in sports, event management, or nonprofit operationsPrevious experience in event management, athletics, recreation, venue operations, or volunteer management Internship DetailsTerm: January 19th, 2027 - May 7th, 2027Orientation: January 19thLast Day: May 7, 2027Schedule: 4-5 days per week (approximately 30-40 hours/week)Stipend: $2000 Location: On-site - Indianapolis, Indiana. Relocation or housing is not available Deadline to apply: September 18, 2026 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. Indiana Sports Corp provides internship opportunities that immerse students in a professional working environment while introducing them to the not-for-profit industry. Internships are available based on business needs and can include event and volunteer operations; communications; marketing; graphic design; community engagement; sports tourism; business development; and finance. ISC’s fast paced and entrepreneurial working environment offers each intern a rich experience within his/her chosen area; however, interns are exposed to all functional areas of the company to reinforce the important role collaboration plays in a successful company. Position OverviewThe Event Operations Intern will play a key role in supporting the planning and execution of Indiana Sports Corp’s premier spring sporting events. During the semester, interns will gain hands-on experience working alongside the Event Operations team to deliver three major championship events:In addition to supporting these championship events, interns will assist with the early planning and operational preparation for the 2028 NCAA Women’s Final Four, one of the nation’s premier sporting events. Interns will also support communications, planning, and participant outreach for 2027 Corporate Challenge, helping prepare for one of Indiana Sports Corp’s signature community events.This internship provides a unique opportunity to contribute to multiple national championship events while gaining experience in long-term event planning, logistics, participant services, volunteer management, venue operations, and event execution. Interns will work closely with Indiana Sports Corp staff, venue partners, volunteers, sponsors, and national governing bodies to help deliver world-class sporting events in Indianapolis.Key Responsibilities (including but are not limited to):Qualifications Required SkillsPreferred Skills Internship DetailsTerm: January 19th, 2027 - May 7th, 2027Orientation: January 19thLast Day: May 7, 2027Schedule: 4-5 days per week (approximately 30-40 hours/week)Stipend: $2000 Location: On-site - Indianapolis, Indiana. Relocation or housing is not available Deadline to apply: September 18, 2026 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

BasketballTeamwork OnlineEvent Operations Intern
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Indiana Sports Corp

Community Engagement Intern

Indianapolis, IN, USPosted 24 Aug 2026

Indiana Sports Corp provides internship opportunities that immerse students in a professional working environment while introducing them to the not-for-profit industry. Internships are available based on business needs and can include event and volunteer operations; communications; marketing; graphic design; community engagement; sports tourism; business development; and finance. ISC’s fast paced and entrepreneurial working environment offers each intern a rich experience within his/her chosen area; however, interns are exposed to all functional areas of the company to reinforce the important role collaboration plays in a successful company.Position OverviewThe Community & Engagement Intern will be specifically focused on grassroots promotional and community outreach efforts to raise awareness, increase engagement, and share opportunities related to our future events. The intern will gain knowledge and experience through managing promotional inventory, creating a promotional plan, and developing face-to-face engagement strategies, executing tasks related to our individual membership program, assisting with the development of our overall engagement strategy and coordinating event logistics. Key ResponsibilitiesCoordinate and support promotional booths and engagement activities at key events.Contribute to the development and execution of marketing and engagement strategies, including follow-up plans for event participants and community members.Assist with youth programming during major events such as clinics, educational opportunities, etc. Support the below pillars with ongoing year-around programming and impact moments. Create and support promotional content aligned with community engagement pillars: Swim IN Safety, Team Up for Literacy, Community Vibrancy, and Access to Support.Collaborate with the engagement team on grant opportunities and year-round programming, with an emphasis on youth-serving organizations.Develop communication tactics to promote events to partners, community members, and attendees.Assist with event marketing efforts, including fundraisers and stakeholder engagement initiatives.Support administrative functions such as attending meetings, scheduling follow-ups, drafting proposals, and maintaining organization of promotional materials and inventory.QualificationsAvailable to work events as needed on weekends or eveningsMust be currently pursuing or have recently earned a degree from an accredited undergraduate or graduate program Internship DetailsTerm: January 19th, 2027 - May 7th, 2027Schedule: 4-5 days per week (approximately 30-40 hours/week)Stipend: $2000Location: On-site - Indianapolis, Indiana. Relocation or housing is not availableDeadline to apply: September 18th, 2026 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. Indiana Sports Corp provides internship opportunities that immerse students in a professional working environment while introducing them to the not-for-profit industry. Internships are available based on business needs and can include event and volunteer operations; communications; marketing; graphic design; community engagement; sports tourism; business development; and finance. ISC’s fast paced and entrepreneurial working environment offers each intern a rich experience within his/her chosen area; however, interns are exposed to all functional areas of the company to reinforce the important role collaboration plays in a successful company.Position OverviewThe Community & Engagement Intern will be specifically focused on grassroots promotional and community outreach efforts to raise awareness, increase engagement, and share opportunities related to our future events. The intern will gain knowledge and experience through managing promotional inventory, creating a promotional plan, and developing face-to-face engagement strategies, executing tasks related to our individual membership program, assisting with the development of our overall engagement strategy and coordinating event logistics. Key ResponsibilitiesQualifications Internship DetailsTerm: January 19th, 2027 - May 7th, 2027Schedule: 4-5 days per week (approximately 30-40 hours/week)Stipend: $2000Location: On-site - Indianapolis, Indiana. Relocation or housing is not availableDeadline to apply: September 18th, 2026 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

General Sports BusinessTeamwork OnlineCommunity Engagement Intern
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Oak View Group

Operations Supervisor | Part-Time | Central Washington State Fair

Yakima, WA, USPosted 24 Aug 2026

OverviewThe Operations Supervisor supervises and coordinates event setup activities and operations/changeover crew for the facility and provides responsible staff assistance to the Manager. The Operations Supervisor will maintain the cash room following all OVG standards for cash handling and reporting. This role pays an hourly rate of $21.00. Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching. This position will remain open until November 27, 2026.ResponsibilitiesSupervise and monitor changeover and housekeeping crews; provide team support as required.Schedule appropriate changeover and housekeeping crews for a large group of employees accurately and efficiently and adjust/notify employees of updates/changes as necessary.Oversee the cash room and cash handling and reporting.Maintains and updates all POS equipment; notifies General Manager when repairs are needed.Provide excellent customer service to internal and external clients to provide a positive employee climate.Assume management responsibility for all services and activities involved in the operations of all venue spaces.Provide staff training for all employees and temporary workers.Ensure staff are working safely and are aware of proper safety guidelines.Assist and help coordinate staff training and safety programs.Assist in planning, directing, coordinating, and reviewing work plans for facility operations.Review and understand event documents to forecast staffing and equipment needs for all events. Supervise facility arrangements with concessionaires and production departmentQualificationsHigh school diploma or equivalent.2-3+ years’ experience in an operations position in an arena, convention center, public assembly facility, or similar location, with knowledge of setup/housekeeping and event coordination.Advanced computer skills and experience with MS Word, Outlook, and Excel preferred.Ability to effectively supervise a team in a fast-paced, high-pressure environment.Knowledge of OSHA standards / requirements.Possess superior interpersonal, communication, and supervisory skills.Ability to communicate clearly and concisely.Self-motivated and excellent organizational skills.Ability to work independently and as part of a team.Ability to work long hours, including a varied schedule of days, nights, weekends, and holidays.

Part-timeGeneral Sports BusinessTeamwork OnlineOperations Supervisor | Part Time | Central Washington State Fair
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