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Ticketing Digital Communications Coordinator

Full-timeGeneral Sports BusinessFIFATicketing, Hospitality & Stadium RevenueFixed Term - Full TimeBrazil

Ticketing Digital Communications CoordinatorDepartment: Ticketing, Hospitality & Stadium RevenueEmployment Type: Fixed Term - Full TimeLocation: BrazilDescriptionFIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.Please submit your CV in English, as it will be reviewed by an international team.THE POSITIONReporting organizationally to the Ticketing Customer Relationship Senior Manager and working closely with the Ticketing Digital Communications Manager, the Ticketing Digital Communications Coordinator will help serve Ticketing and Hospitality efforts for the FIFA Women's World Cup 2027™. This role will coordinate the planning and execution of all customer communications and collaterals across the ticket sales process, in line with the applicable sales strategy and ticketing requirements, working closely with all other sub-teams and Functional Areas to ensure consistent delivery. The Ticketing Digital Communications Coordinator focuses particularly on the delivery of accurate, consistent, and relevant outputs to ensure that the customer has all the relevant information needed before, during, and after the purchase process for the FIFA Women's World Cup 2027™, within the right timing, the correct format and the appropriate language for each customer. Coordinate the creation and delivery of all ticket sales collateral and customer communications, including drafting, reviewing, translating, implementing, and maintaining them to meet quality and timing requirements, in line with the established strategy and processes. Draft and review the sales collaterals and customer communications, which include but are not limited to: content for online ticketing portals and mobile apps, FIFA.com pages, FAQs portal, Standard Responses, Chatbot scripts, ticketing guides, call centre and IVR scripts, transactional emails and customer communications. Coordinate with internal and external stakeholders to execute the review and translation of all content into relevant languages, following established processes and ensuring quality and timeliness. Maintain the ticketing glossary and respective translations, ensuring their correct and consistent implementation. Regularly liaise with the Customer Care team to review the effectiveness of the sales collaterals and the customer communications. Support the identification and implementation of solutions to proactively communicate with customers and contribute to customer information and satisfaction goals. Monitor and continuously update all sales collaterals and customer communications, to ensure accuracy, relevance, and consistency at all times during the ticketing customer journey process. Support the team to ensure timely and effective content management of online ticketing portals and mobile ticketing apps, including the execution of applicable user acceptance tests. Ensure all sales collaterals and customer communications are accurate, consistent, relevant, and compliant with the applicable sales strategy and ticketing requirements. Support the use of a CRM system and a Marketing Automation Tool to send transactional emails and mass communications to customers, including building and sending of audiences, workflows, emails, communications, and respective reporting of results. Ensure an efficient administration and archive of all versions of sales collaterals and customer communications, in all languages. Ensure adherence to specific operational deadlines and compliance with ticketing policies and regulations. YOUR PROFILE SKILLS FRAMEWORK ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyse one’s behaviour, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes. DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances. INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts. INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents. VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. EDUCATION & QUALIFICATIONS Bachelor's or master's degree or equivalent in a relevant area such as Digital Marketing, Communications, or similar. WORK EXPERIENCE Minimum three years of experience creating and coordinating content for ticketing processes/solutions for events, ideally in the sports industry. Experience using content management and Marketing Automation Tools within large-scale projects, ideally inside ticketing and/or sports events, requiring strong communication and organizational skills. Coordinating projects related to content creation and/or translations that require attention to detail, ensuring accuracy and consistency. Venue and onsite operations experience for large-scale events, ideally in the sports industry, is nice to have. Communication and problem-solving skills. Translation experience, translating digital content and documents from English to Portuguese and vice-versa, would be an advantage. LANGUAGES Fluent in English and Portuguese, spoken and written. A native level of at least one of the following: French, Spanish, German or Arabic is nice to have. TECHNOLOGY Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools. Marketing Automation Tools and Content management platforms. Experience with Ticketing Systems is nice to have. Certifications & Requirements Ability to re-locate to Rio de Janeiro Right to work in Brazil FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.Please submit your CV in English, as it will be reviewed by an international team.Reporting organizationally to the Ticketing Customer Relationship Senior Manager and working closely with the Ticketing Digital Communications Manager, the Ticketing Digital Communications Coordinator will help serve Ticketing and Hospitality efforts for the FIFA Women's World Cup 2027™. This role will coordinate the planning and execution of all customer communications and collaterals across the ticket sales process, in line with the applicable sales strategy and ticketing requirements, working closely with all other sub-teams and Functional Areas to ensure consistent delivery. The Ticketing Digital Communications Coordinator focuses particularly on the delivery of accurate, consistent, and relevant outputs to ensure that the customer has all the relevant information needed before, during, and after the purchase process for the FIFA Women's World Cup 2027™, within the right timing, the correct format and the appropriate language for each customer. SKILLS FRAMEWORK ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyse one’s behaviour, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes. DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances. INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts. INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents. VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. EDUCATION & QUALIFICATIONS Bachelor's or master's degree or equivalent in a relevant area such as Digital Marketing, Communications, or similar. WORK EXPERIENCE LANGUAGES Fluent in English and Portuguese, spoken and written. A native level of at least one of the following: French, Spanish, German or Arabic is nice to have. TECHNOLOGY Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools. Marketing Automation Tools and Content management platforms. Experience with Ticketing Systems is nice to have. Certifications & Requirements

Ticketing Group Sales Coordinator

Full-timeGeneral Sports BusinessFIFATicketing, Hospitality & Stadium RevenueFixed Term - Full TimeBrazil

Ticketing Group Sales CoordinatorDepartment: Ticketing, Hospitality & Stadium RevenueEmployment Type: Fixed Term - Full TimeLocation: BrazilDescriptionFIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.Please submit your CV in English, as it will be reviewed by an international team.THE POSITIONReporting organizationally to the Ticketing Customer Relationship Senior Manager and working closely with the Ticketing Group Sales Manager, the Ticketing Group Sales Coordinator will help serve Ticketing and Hospitality efforts for the FIFA Women's World Cup 2027™. This role will support the implementation of the customer care strategies and processes for Group Sales Customers, to specifically fulfil all Group Sales ticketing requirements and ensure a smooth and successful ticketing operation for these customers. The Ticketing Group Sales Coordinator must ensure compliance with the applicable sales strategy and the FIFA ticketing requirements, policies and regulations, whilst providing support to Group Sales customers with ticketing issues and enquiries. The Ticketing Group Sales Coordinator focuses particularly on the delivery of effective ticketing customer care for the FIFA Women's World Cup 2027. KEY RESPONSIBILITIESImplement customer care processes across all established communications channels (email, phone, and any other ticketing bespoke systems), in line with the applicable strategy. Support regular quality assurance checks across the customer care operation, in line with the sales strategy and FIFA ticketing requirements, policies and regulations. Perform customer care ticketing processes (back office and onsite) whenever required. Support and maintain relationships with Group Sales customers, resolving issues and enquiries. Monitor ticket inventory, order status and deadlines for Group Sales bookings. Issue all necessary ticketing communications and be able to translate into required languages, where applicable. Present ticketing information to Group Sales customers and other stakeholders, both in person and online, as required. Follow established communication and escalation processes and support their consistent implementation across stakeholders. Implement quality control procedures to ensure that any deviation from requirements is detected and corrected as soon as possible. Support the research and implementation of solutions to increase the productivity of the group sales customer care team and maximize customer information and satisfaction. Analyse and report regularly on KPIs and the effectiveness of customer care being delivered. Proactively identify and report on patterns and risks and implement processes to mitigate them. Ensure that all customer care processes are in compliance with the different FIFA functional areas requirements, including but not limited to Legal, Sustainability, Data Protection, Finance, etc. Liaise with internal and external stakeholders to ensure the relevant customer care information is available and share applicable knowledge. Ensure an efficient administration and archive of all versions of customer care and knowledge base, in all languages. Report on the implementation of sales strategy and ticketing requirements. Ensure adherence to specific operational deadlines and project plans and compliance with ticketing policies, regulations and GDPR. YOUR PROFILE SKILLS FRAMEWORK ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyse one’s behaviour, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes. DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculate risks, explore alternative solutions, and respond promptly to unforeseen circumstances. INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts. INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents. VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. EDUCATION & QUALIFICATIONS Bachelor's or Master's degree or equivalent in relevant areas. WORK EXPERIENCE Experience in the planning and delivery of a similar project for a major international sports event. Experience in customer care delivery for Group Sales, corporate customers and/or business stakeholders. Experience working within small, cross-functional teams, with exposure to day-to-day task coordination. Delivery of user acceptance tests. Ticketing. Venue and onsite operations experience for major sports events. Customer Service. Excellent communication and relationship management. Good numeracy. Courtesy and Cooperation. Accountability and Transparency. Analysis and Innovation. Flexibility and Adaptability. Perseverance and Dedication. Proactivity and Organisation. Time Management and Prioritisation. LANGUAGES Fluent in English and Portuguese, spoken and written. Fluent in Spanish, French or German, spoken and written. TECHNOLOGY Proficient in MS Office (Excel, Word, PowerPoint, Monday) and planning software and online collaboration tools CRM software for case management, including automatic and manual management of the cases. Certifications & Requirements Ability to re-locate to Rio de Janeiro Right to work in Brazil FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.Please submit your CV in English, as it will be reviewed by an international team.Reporting organizationally to the Ticketing Customer Relationship Senior Manager and working closely with the Ticketing Group Sales Manager, the Ticketing Group Sales Coordinator will help serve Ticketing and Hospitality efforts for the FIFA Women's World Cup 2027™. This role will support the implementation of the customer care strategies and processes for Group Sales Customers, to specifically fulfil all Group Sales ticketing requirements and ensure a smooth and successful ticketing operation for these customers. The Ticketing Group Sales Coordinator must ensure compliance with the applicable sales strategy and the FIFA ticketing requirements, policies and regulations, whilst providing support to Group Sales customers with ticketing issues and enquiries. The Ticketing Group Sales Coordinator focuses particularly on the delivery of effective ticketing customer care for the FIFA Women's World Cup 2027. KEY RESPONSIBILITIESImplement customer care processes across all established communications channels (email, phone, and any other ticketing bespoke systems), in line with the applicable strategy. SKILLS FRAMEWORK ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyse one’s behaviour, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes. DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculate risks, explore alternative solutions, and respond promptly to unforeseen circumstances. INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts. INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents. VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. EDUCATION & QUALIFICATIONS Bachelor's or Master's degree or equivalent in relevant areas. WORK EXPERIENCE LANGUAGES Fluent in English and Portuguese, spoken and written. Fluent in Spanish, French or German, spoken and written. TECHNOLOGY Certifications & Requirements

Event Experiences Coordinator

Full-timeGeneral Sports BusinessFIFACommercial & MarketingFixed Term - Full TimeBrazil

Event Experiences CoordinatorDepartment: Commercial & MarketingEmployment Type: Fixed Term - Full TimeLocation: BrazilDescriptionFIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.Please submit your CV in English, as it will be reviewed by an international team.THE POSITIONThe Event Experiences Coordinator provides day-to-day administrative, planning and coordination support to the Event Experiences / Experiential Marketing team, with a particular focus on FIFA Fan Festival™ and FIFA Trophy Tour FWWC2027 deliverables and other experiential marketing activations. The role helps the team stay organized by maintaining SharePoint management, documentation administration, tracker updates including WeTrack, meeting notes and agenda preparation, action tracking, calendars, reporting support, project planning and presentations and budget tracking. Working closely with the Zurich-based team, local teams and internal and external stakeholders, the coordinator ensures that actions, deadlines, decisions and dependencies are clearly captured and followed up. KEY RESPONSIBILITIES Project Coordination & Administration Provide day-to-day coordination and administrative support across FIFA Fan Festival™ and FIFA Trophy Tour FWWC2027 and related experiential marketing workstreams. Maintain all SharePoint folders, project documents and records, ensuring files are correctly saved, updated, organized, and easy to access. Support project planning by updating timelines, milestone trackers, deliverables lists, approval logs, action trackers, and status documents. Monitor deadlines, deliverables, risks and dependencies, escalating delays or blockers when required. Meetings, Calendars & Follow-ups Coordinate meeting calendars, schedule meetings, send invitations, prepare agendas, and ensure the right stakeholders are included. Attend key meetings, take clear meeting notes, capture decisions, and circulate summaries with actions, owners, and deadlines. Follow up with internal teams, Host Cities, agencies, suppliers and stakeholders to ensure agreed actions are completed on time. Maintain action trackers and ensure progress is visible to the Zurich-based team, and local team. Reporting, Budget & Procurement Support Support weekly reporting by gathering updates, consolidating inputs, and preparing clear status summaries. Assist with reports, presentations, project updates, and post-event documentation for FIFA27, Host Cities, and relevant stakeholders. Support budget tracking by maintaining budget files, spend trackers, PO updates, and invoice logs. Assist with procurement administration, supplier onboarding, purchase orders, invoices, and approvals. YOUR PROFILE Strong experience in project coordination, event administration, marketing operations, client account coordination or a similar role. Experience supporting projects within an event, marketing, communications, or operations environment. Strong organizational skills with the ability to manage multiple tasks, trackers, deadlines, and stakeholders at the same time. Excellent attention to detail and ability to maintain accurate documentation, reports, meeting notes, and project records. Experience taking meeting minutes, preparing action lists and following up with teams, agencies, suppliers, or stakeholders. Good understanding of project planning tools, including timelines, action trackers, status reports, and reporting templates. Comfortable supporting budget tracking, procurement administration, invoice logs and related financial documentation. Proficient in Office 365, including Outlook, Word, Excel and PowerPoint; excellent knowledge of MS Teams, SharePoint / OneDrive and Monday.com or similar tools. Experience working in a multi-national, multi-cultural, and multi-stakeholder environment is desirable. Flexible, adaptable, proactive, detail-oriented, and comfortable working in a fast-paced environment with fixed deadlines and changing priorities. Team player with a positive attitude, strong follow-up skills and willingness to go the extra mile. Right to work in Brazil. Fluent in English (spoken and written) Fluent in Portuguese (spoken and written) Ability to re-locate to Rio de Janeiro. FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.Please submit your CV in English, as it will be reviewed by an international team.The Event Experiences Coordinator provides day-to-day administrative, planning and coordination support to the Event Experiences / Experiential Marketing team, with a particular focus on FIFA Fan Festival™ and FIFA Trophy Tour FWWC2027 deliverables and other experiential marketing activations. The role helps the team stay organized by maintaining SharePoint management, documentation administration, tracker updates including WeTrack, meeting notes and agenda preparation, action tracking, calendars, reporting support, project planning and presentations and budget tracking. Working closely with the Zurich-based team, local teams and internal and external stakeholders, the coordinator ensures that actions, deadlines, decisions and dependencies are clearly captured and followed up. KEY RESPONSIBILITIES

Ticketing Member Associations Customer Care

Full-timeGeneral Sports BusinessFIFATicketing, Hospitality & Stadium RevenueFixed Term - Full TimeBrazil

Ticketing Member Associations Customer CareDepartment: Ticketing, Hospitality & Stadium RevenueEmployment Type: Fixed Term - Full TimeLocation: BrazilDescriptionFIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.Please submit your CV in English, as it will be reviewed by an international team.THE POSITIONReporting organizationally to the Ticketing Customer Relationship Senior Manager the Ticketing Member Associations Customer Care Manager will help serve Ticketing and Hospitality efforts for the FIFA Women’s World Cup 2027™. This role will be responsible for planning and management of the customer care strategies and processes for Group Sales Customers to specifically fulfil all FIFA’s Member Associations ticketing requirements and ensure a smooth and successful ticketing operation for these key FIFA stakeholders. The Customer Care Manager must ensure compliance with the applicable sales strategy and the FIFA ticketing requirements, policies and regulations whilst providing support to all Member Associations with ticketing issues and enquiries. The Customer Care Manager focuses particularly on the delivery of effective ticketing customer care for the FIFA Women’s World Cup 2027. Plan and implement effective customer care strategies and processes across all the established communications channels (email, phone and any other ticketing bespoke systems); Train and manage a small team, in line with the sales strategy and FIFA ticketing requirements, policies and regulations; including regular quality assurance checks; Perform customer care ticketing processes (back office and onsite) whenever required; Build, manage and maintain successful relationships with all FIFA’s Member Associations whilst resolving all issues and enquiries; Manage and monitor the ticket quota and requests allocated to FIFA Member Associations; Issue all necessary ticketing communications and be able to translate into required languages, where applicable; Present ticketing information to Member Associations and other stakeholders both in person and online; Plan effective communication and escalation processes and ensure implementation within the team; Plan and implement quality control procedures to ensure that any deviation from the requirements is detected and corrected as soon as possible; Actively research and implement solutions to pro-actively increase the productivity of the group sales customer care team, and maximise customer information and satisfaction; Analyse and report regularly on KPIs and the effectiveness of customer care being delivered; Pro-actively identify and report on patterns and risks, and implement processes to mitigate them; Ensure that all customer care processes are in compliance with the different FIFA functional areas requirements, including but not limited to Legal, Sustainability, Data Protection, Finance, etc.; Liaise with internal and external stakeholders to ensure the relevant customer care information is available and share applicable knowledge; Ensure an efficient administration and archive of all versions of customer care and knowledge base, in all languages; Report on the implementation of sales strategy and ticketing requirements; Ensure adherence to specific operational deadlines and project plans and compliance with ticketing policies, regulations and GDPR.YOUR PROFILE SKILLS FRAMEWORK ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyse one’s behaviour, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes. DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculate risks, explore alternative solutions, and respond promptly to unforeseen circumstances. INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts. INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents. VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. EDUCATION & QUALIFICATIONS Bachelor's or Master's degree or equivalent in relevant areas. WORK EXPERIENCE Planning and delivery of a similar project for a major international sport event Planning and delivery of Customer Care for corporate customers/business stakeholders Leading and managing small teams Delivery of user acceptance tests Ticketing Venue and onsite operations experience for major sports event Customer Service Excellent communication and relationship management Good numeracy Courtesy and Cooperation Accountability and Transparency Analysis and Innovation Flexibility and Adaptability Perseverance and Dedication Proactivity and Organisation Time Management and Prioritisation LANGUAGES Fluent in English and Portuguese, spoken and written. Fluent in Spanish, French or German, spoken and written. TECHNOLOGY Proficient in MS Office (Excel, Word, PowerPoint, Monday) and planning software and online collaboration tools CRM software for case management, including automatic and manual management of the cases. Certifications & Requirements Ability to re-locate to Rio de Janeiro Right to work in Brazil FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.Please submit your CV in English, as it will be reviewed by an international team.Reporting organizationally to the Ticketing Customer Relationship Senior Manager the Ticketing Member Associations Customer Care Manager will help serve Ticketing and Hospitality efforts for the FIFA Women’s World Cup 2027™. This role will be responsible for planning and management of the customer care strategies and processes for Group Sales Customers to specifically fulfil all FIFA’s Member Associations ticketing requirements and ensure a smooth and successful ticketing operation for these key FIFA stakeholders. The Customer Care Manager must ensure compliance with the applicable sales strategy and the FIFA ticketing requirements, policies and regulations whilst providing support to all Member Associations with ticketing issues and enquiries. The Customer Care Manager focuses particularly on the delivery of effective ticketing customer care for the FIFA Women’s World Cup 2027. SKILLS FRAMEWORK ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyse one’s behaviour, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes. DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculate risks, explore alternative solutions, and respond promptly to unforeseen circumstances. INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts. INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents. VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. EDUCATION & QUALIFICATIONS Bachelor's or Master's degree or equivalent in relevant areas. WORK EXPERIENCE LANGUAGES Fluent in English and Portuguese, spoken and written. Fluent in Spanish, French or German, spoken and written. TECHNOLOGY Certifications & Requirements

General Sports BusinessTeamwork OnlineJunior Account Manager

Zoomph

Junior Account Manager

USPosted 28 Jul 2026

The Junior Account Manager owns and manages a smaller book of less strategic, lower-complexity client accounts, acting as the primary point of contact for that assigned group while developing the skills required to manage the full account lifecycle. This role is structured as roughly half hands-on account ownership and half dedicated learning and skill-building, in contrast to the Account Manager role, which owns a full book of business and is fully invested in that responsibility. This role is designed for someone early in their career who is building hands-on experience in account growth, contract proposals, and negotiations, while developing technical expertise across the Zoomph platform and within the sports sponsorship industry, with the goal of growing into a full Account Manager position.The Junior Account Manager plays an active role in ensuring client satisfaction, retention, and growth at Zoomph. This individual is responsible for a smaller, less strategic book of accounts, splitting their time evenly between managing those accounts and learning to identify and execute expansion opportunities, draft contract proposals, and engage in negotiations, with mentorship and guidance from senior Account Managers and the Director, Account Manager. They are developing strong communication and problem-solving skills, building technical fluency in the platform and industry, and working collaboratively with internal teams to deliver tailored client solutions.Client Relationship ManagementOwn and manage a smaller book of less strategic, lower-complexity general client accounts, serving as the primary point of contact and building relationships that drive adoption, satisfaction, and renewals; this is expected to occupy roughly half of the role, with the remaining time dedicated to structured learning and skill development (versus the Account Manager role, which owns a full book of business as a fully invested, primary responsibility).Build and nurture relationships with client stakeholders within their assigned book of accounts, with mentorship and guidance from senior Account Managers.Provide day-to-day client support by addressing inquiries, resolving issues, and delivering solutions that enhance client satisfaction and retention, escalating complex issues to senior Account Managers as needed.Anticipate client needs and advocate for them within Zoomph, positioning the platform as a valuable partner in their success.Assist in preparing client-facing materials, including proposals, reports, and presentations, to support client communication.Customer Growth and RetentionSupport onboarding sessions for general clients, helping ensure smooth implementation of the Zoomph platform.Assist in monitoring client usage under the guidance of senior Account Managers to help identify risks and engagement opportunities.Help clients understand basic platform capabilities and data insights to support their business goals.Assist in compiling reports, performance metrics, and insights that demonstrate Zoomph's impact on clients' business goals.Help prepare for and coordinate regular check-ins and Quarterly Business Reviews (QBRs).Collaborate with internal teams (Customer Success, Product, Marketing), under the direction of senior Account Managers, to support client needs.Assist with coordination among internal stakeholders to support timely, high-quality delivery of client solutions.Collaboration with Customer Success SpecialistsWork closely with the Customer Success team to help address client support needs and support a seamless client experience.Assist Customer Success Specialists with onboarding support, training, and basic issue resolution for general clients.Communicate relevant client feedback and account updates to Customer Success and Account Management leadership.HubSpot ManagementOwn the renewal process for their assigned book of business, ensuring timely renewals and addressing any risks of churn, with support from senior Account Managers on more complex situations.Identify and present expansion opportunities, such as additional features, services, or product upgrades, to enhance client value within their assigned accounts.Actively monitor account performance, identifying and mitigating risks to ensure client retention and growth.Renewals and UpsellsOwn the growth of an assigned book of business, learning to identify, pursue, and close expansion opportunities within existing client accounts.Write and prepare contract proposals for renewals, upsells, and new opportunities, with review and coaching from senior Account Managers.Participate in and progressively take the lead on client negotiations, developing skills in deal structuring, pricing, and closing.Build technical expertise across the Zoomph platform, including its data, reporting, and analytics capabilities, to speak knowledgeably with clients and internal teams.Develop subject-matter expertise in the sports sponsorship industry, including partnership valuation, sponsorship metrics, and industry trends, to strengthen client conversations and recommendations.Required Qualifications:Education & Experience:Bachelor's degree in business, marketing, communications, or a related field, or equivalent experience.0-2 years of experience in account management, customer success, sales, or a similar client-facing role; relevant internship or academic project experience will be considered.Skills:Eagerness to own a book of business and develop skills in identifying and closing upsell or expansion opportunities and managing renewals.Willingness to learn contract proposal writing and to participate in and eventually lead client negotiations.Motivated to build technical expertise across the Zoomph platform and develop subject-matter knowledge of the sports sponsorship industry.Ability to adapt and thrive in a dynamic environment with evolving client needs and priorities.Interest in or prior exposure to industries like sports, media, or entertainment is a plus.Developing ability to build and maintain client relationships, with a desire to grow into a trusted advisor role.Strong written and verbal communication skills.Basic analytical mindset with a willingness to learn to interpret data and track key metrics.Familiarity with HubSpot or similar CRM tools preferred; willingness to learn required.Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously.Proactive problem solver with a customer-first mindset.Demonstrated ability to work collaboratively across teams.Preferred QualificationsPrior internship, coursework, or project experience in the SaaS industry or with data-driven platforms, ideally in a B2B context.Basic knowledge of social media analytics, digital marketing, or sponsorship valuation tools and metrics.Prior exposure to contract writing, deal negotiation, or sales enablement.Exposure to Quarterly Business Reviews (QBRs) or client-facing performance reporting is a plus.Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.We are authorized to hire in the following states:Arizona, California, Connecticut, Illinois, Maryland, Massachusetts, Missouri, New York, North Carolina, South Carolina, Tennessee, Texas, and Virginia.Zoomph EEO Statement:“We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and applicant feel welcome. Zoomph is committed to providing a workplace free from discrimination or harassment. We expect every member of the Zoomph community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve. Decisions related to hiring, compensation, training, evaluating performance, or termination are made fairly, and we provide equal employment opportunities to all qualified candidates and employees and prohibit all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.”The Junior Account Manager owns and manages a smaller book of less strategic, lower-complexity client accounts, acting as the primary point of contact for that assigned group while developing the skills required to manage the full account lifecycle. This role is structured as roughly half hands-on account ownership and half dedicated learning and skill-building, in contrast to the Account Manager role, which owns a full book of business and is fully invested in that responsibility. This role is designed for someone early in their career who is building hands-on experience in account growth, contract proposals, and negotiations, while developing technical expertise across the Zoomph platform and within the sports sponsorship industry, with the goal of growing into a full Account Manager position.The Junior Account Manager plays an active role in ensuring client satisfaction, retention, and growth at Zoomph. This individual is responsible for a smaller, less strategic book of accounts, splitting their time evenly between managing those accounts and learning to identify and execute expansion opportunities, draft contract proposals, and engage in negotiations, with mentorship and guidance from senior Account Managers and the Director, Account Manager. They are developing strong communication and problem-solving skills, building technical fluency in the platform and industry, and working collaboratively with internal teams to deliver tailored client solutions.Client Relationship ManagementCustomer Growth and RetentionCollaboration with Customer Success SpecialistsHubSpot ManagementRenewals and UpsellsRequired Qualifications:Education & Experience:Skills:Preferred QualificationsOther Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.We are authorized to hire in the following states:Arizona, California, Connecticut, Illinois, Maryland, Massachusetts, Missouri, New York, North Carolina, South Carolina, Tennessee, Texas, and Virginia.Zoomph EEO Statement:“We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and applicant feel welcome. Zoomph is committed to providing a workplace free from discrimination or harassment. We expect every member of the Zoomph community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve. Decisions related to hiring, compensation, training, evaluating performance, or termination are made fairly, and we provide equal employment opportunities to all qualified candidates and employees and prohibit all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.”

Houston, TX, USPosted 28 Jul 2026

Houston Rockets

Sr. Manager, Corporate Communications

General DescriptionThe Sr. Manager of Corporate Communications plays a key role in shaping the public narrative of the organization, managing media coverage, crafting strategic communications, and supporting team and organizational initiatives across all platforms. RESPONSIBILITIES include but are not limited to:Execute a comprehensive communications strategy that advances the organization’s corporate business objectives and off-court initiatives.Manage strategic communications planning for business operations, partnerships, community impact, and non-basketball events, ensuring alignment with organizational goals.Build and maintain strong relationships with local, national, and industry media to secure impactful earned media opportunities.Develop and pitch compelling story ideas and feature opportunities that elevate the organization’s business, brand, community, and venue initiatives.Collaborate cross-functionally with departments across the organization to ensure communications strategies support key business priorities and organizational objectives.Ensure consistency and alignment of messaging across all touchpoints, including corporate communications, business initiatives, community programs, Toyota Center events, and executive platforms.Monitor media coverage, industry trends, and emerging issues to identify opportunities and communications strategy.Measure and evaluate communications effectiveness through media reporting, analytics, and strategic insights to continuously optimize performance.MINIMUM QUALIFICATIONS:Minimum of Bachelor's Degree in Public Relations, Journalism, Marketing or communications related fieldMinimum of three (3) years of experience preferredMinimum of three (3) years management experience preferredProficient in Word, Excel, InDesign and/or Mac applicationsPrior sports and entertainment industry experience preferredMust be highly organized, detail-oriented and technically minded; demonstrate excellent follow-throughMust be able to make independent decisions; possess strong problem-solving skills Must be able to manage multiple projects simultaneouslyExcellent written, verbal, and interpersonal skillsCreative and proactive problem solverMust be able to work flexible hours including nights, weekends and selected holidaysPHYSICAL & MENTAL REQUIREMENTS:The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.The vision requirement includes the ability to review written and electronic materials in both digital and physical format. The employee must be able to transfer and move items for departmental needs.The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.General DescriptionThe Sr. Manager of Corporate Communications plays a key role in shaping the public narrative of the organization, managing media coverage, crafting strategic communications, and supporting team and organizational initiatives across all platforms. RESPONSIBILITIES include but are not limited to:MINIMUM QUALIFICATIONS:PHYSICAL & MENTAL REQUIREMENTS:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

BasketballTeamwork OnlineSr. Manager, Corporate Communications

Phoenix, AZ, USPosted 28 Jul 2026

Phoenix Suns

Manager, Performance Marketing

Job Summary: Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center. Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community. We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community. We are seeking an experienced and motivated Manager, Performance Marketing to join our team. In this role, you will support all facets of Fan Development & Revenue Marketing for Player 15b Group, while playing a key role in broader department initiatives. Role on the Team Paid Media Strategy & Execution In collaboration with the Director and Senior Manager of Revenue Marketing & Fan Development, partner closely with external media buying agencies to plan, execute, and optimize paid media campaigns that drive ticket revenue, fan acquisition, and customer engagement. Collaborate with agency partners on audience targeting strategies, budget allocation, media flighting, creative testing, frequency management, and conversion optimization initiatives. Serve as the internal subject matter expert on campaign performance, providing ongoing analysis, recommendations, and strategic direction to improve efficiency and business outcomes. Monitor campaign pacing, delivery, audience performance, conversion metrics, and revenue impact, proactively identifying opportunities for optimization. Review campaign reporting and performance data on a daily and weekly basis, translating insights into actionable recommendations for internal stakeholders and agency partners. Ensure campaigns are properly measured through accurate tracking, tagging, attribution, and reporting frameworks. Maintain working knowledge of advertising platforms and campaign best practices, providing hands-on support for campaign setup, QA, trafficking, or troubleshooting when needed. Support paid media efforts across channels including Meta, Google/YouTube, paid social, search, programmatic display/video, and emerging platforms. Audience Strategy & Analytics Partner closely with Business Intelligence and Lifecycle Marketing teams to develop audience segmentation strategies leveraging CRM, ticketing, behavioral, and first-party data. Analyze campaign performance data and customer journey trends to develop actionable insights and optimization recommendations. Support testing strategies across targeting, creative, messaging, bidding strategies, placements, and conversion paths. Build and maintain recurring campaign reports, dashboards, and performance recaps for internal stakeholders. Identify opportunities to improve acquisition efficiency, audience quality, retention performance, and fan lifetime value. Cross Functional Collaboration Serve as an operational connection point between Marketing, Ticketing, Business Intelligence, and external agency partners. Collaborate with creative and content teams to ensure assets align with platform best practices and campaign objectives. Assist in campaign planning surrounding key organizational moments, ticket launches, and promotional initiatives. Support fan development and retention through audience targeting strategy, funnel optimization, and media recommendations. Your Skills and Experience Strong technical understanding of paid media platforms, campaign setup, optimization workflows, and performance analytics. Experience directly managing campaigns within advertising platforms such as Meta Ads Manager, Google Ads, The Trade Desk, or similar platforms. Strong analytical mindset with ability to interpret campaign performance data and translate findings into actionable recommendations. Understanding of attribution models, conversion tracking, tagging, audience segmentation, and customer acquisition strategy. Experience collaborating with external media agencies while maintaining internal strategic and operational oversight. Ability to manage multiple campaigns simultaneously while maintaining strong attention to detail. Strong communication and collaboration skills across technical and non-technical stakeholders. Comfortable working in a fast-paced, live-event environment with evolving priorities and deadlines. Familiarity with CRM systems, Ticketmaster, Google Analytics, Tableau, or similar reporting platforms preferred. Advanced Microsoft Excel and reporting skills preferred. Required Education Bachelor’s degree in Marketing, Advertising, Business, Analytics, Communications, or closely related field preferred. 2–4 years of experience in paid media, performance marketing, media strategy, or campaign analytics within sports, entertainment, live events, ticketing, or agency environments. Hands-on experience executing and optimizing campaigns within digital advertising platforms required. Experience supporting revenue-driving campaigns with measurable acquisition and conversion KPIs preferred. Experience working with ticketing, subscription, membership, or live event businesses strongly preferred. The Team & Experience We believe great organizations are built by great people. That’s why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an “I’ll do it” mentality in support of the team and our fans. From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work. At Player 15 Group, our people-first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following: Competitive medical, dental, vision, life and disability coverage options Paid vacation, sick time, volunteer time and company holidays 401(k) plan with Player 15 Group match Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more Team swag throughout the year plus employee discounts at our Team Shop and online store Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available Access to amenities, including: Full fitness center with locker rooms and showers Indoor/outdoor basketball courts Pickleball court Golf simulator and putting green On-site cafeteria and collaborative gathering spaces Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Questions? Reach out to the Talent Acquisition team at talentacquisition@suns.com Job Summary: Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center. Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community. We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community. The Team & Experience We believe great organizations are built by great people. That’s why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an “I’ll do it” mentality in support of the team and our fans. From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work. At Player 15 Group, our people-first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following: Competitive medical, dental, vision, life and disability coverage options Paid vacation, sick time, volunteer time and company holidays 401(k) plan with Player 15 Group match Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more Team swag throughout the year plus employee discounts at our Team Shop and online store Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available Access to amenities, including: Full fitness center with locker rooms and showers Indoor/outdoor basketball courts Pickleball court Golf simulator and putting green On-site cafeteria and collaborative gathering spaces Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Questions? Reach out to the Talent Acquisition team at talentacquisition@suns.com

BasketballTeamwork OnlineManager, Performance Marketing

Phoenix, AZ, USPosted 28 Jul 2026

Phoenix Suns

Intern, Digital Engagement

Job Summary: Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center. Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community. We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community. We are seeking a highly-motivated Digital Engagement Intern to assist team members with day-to-day department responsibilities related to elevating the digital experience of our fans and event-goers. Your Role on the Team: Support the Lifecycle & Digital Engagement team and larger Integrated Marketing team in planning and activation of digital campaigns for organic brand, ticket sales, and partner initiatives. Publish and manage content on our websites, including ticketing messaging, partnership promotions, and news articles, and create simple webpages, forms, and QR Codes. Curate game highlights for our websites and direct-to-consumer streaming platform, including cutting video highlights, postgame media availability, and game photo galleries. Publish and manage content on our mobile app, including ticketing messaging, partnership promotions, and news articles, as well as vertical content. Submit website and app display ad flights to the NBA and WNBA via Team Portal. Fulfill partnership-contracted and brand gameday activations, including live event trigger promotions via mobile app push notifications and in-app messages. Build and deploy marketing emails for live events, including Know Before You Go messaging, post event surveys, and ticketing inventory management messages. Create and manage tracking links for ticket sales on our digital and social platforms to attribute revenue. Compile regular content performance and trend reports, analyzing our performance against our own metrics and other sports teams. Maintain active database of assets used on digital platforms. Your Skills and Experience: Experience/Education Requirements: Have earned high school diploma or GED Be within one year of earning your Bachelor’s degree at a Phoenix-area university, or have recently obtained it in Marketing, Communications or a related field Experience working with HTML/CSS, WordPress CMS, Formstack, email automation platforms or similar tools Copywriting and Adobe Creative Cloud experience would be a plus Curiosity, with a desire to continuously learn and grow Ability to work evenings and weekends, based on game schedule Demonstrated ability to collaborate with colleagues across multiple business areas Comfortable operating a fast-paced environment and wearing multiple hats, where both strategy and tactical delivery are required Enthusiasm and a desire to learn new technologies and business practices The Team & Experience We believe great organizations are built by great people. That’s why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an “I’ll do it” mentality in support of the team and our fans. From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work. At Player 15 Group, our people-first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following: Competitive medical, dental, vision, life and disability coverage options Paid vacation, sick time, volunteer time and company holidays 401(k) plan with Player 15 Group match Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more Team swag throughout the year plus employee discounts at our Team Shop and online store Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available Access to amenities, including: Full fitness center with locker rooms and showers Indoor/outdoor basketball courts Pickleball court Golf simulator and putting green On-site cafeteria and collaborative gathering spaces Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Questions? Reach out to the Talent Acquisition team at talentacquisition@suns.com Job Summary: Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center. Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community. We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community. The Team & Experience We believe great organizations are built by great people. That’s why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an “I’ll do it” mentality in support of the team and our fans. From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work. At Player 15 Group, our people-first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following: Competitive medical, dental, vision, life and disability coverage options Paid vacation, sick time, volunteer time and company holidays 401(k) plan with Player 15 Group match Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more Team swag throughout the year plus employee discounts at our Team Shop and online store Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available Access to amenities, including: Full fitness center with locker rooms and showers Indoor/outdoor basketball courts Pickleball court Golf simulator and putting green On-site cafeteria and collaborative gathering spaces Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Questions? Reach out to the Talent Acquisition team at talentacquisition@suns.com

BasketballTeamwork OnlineIntern, Digital Engagement

Frisco, TX, USPosted 28 Jul 2026

FC Dallas

Multimedia Producer

Multimedia Producer Job DescriptionAs one of FC Dallas’ multimedia producers, you will be responsible for assisting in the creation and execution of video content for the Club and its affiliated properties.This position interacts with players, coaches, media members and staff across the club and plays an integral role for the Club’s multimedia production efforts. They will report to the Director of Multimedia Production and work closely with the other members of the FC Dallas production team to ensure the creation of exceptional content. What You’ll Do:Shoot, edit, and produce video content for multiple platforms including social, web and MLS Season Pass on Apple TV.Cover matches, practices, media interviews, team functions, community events and other team events as assigned.Operate video equipment to capture a variety of both on field and off the field content.Manage, organize, and properly catalog content within the department’s media library.Conceptualize and generate new ideas for creative content with FC Dallas and affiliated organizations.Maintain standard of publishing high-quality content that is representative of FC Dallas brand.Support the Media & Communications department with daily tasks.Collaborate with the Social Media, Marketing and Sponsorship teams on developing content.Other duties as assigned. You Are:A self-starter, proactive thinker, and a sports fan with an affinity for soccer.A storyteller, experienced in working in a fast-paced, breaking news environment.Deadline-driven and can work under pressure while juggling multiple projectsWilling to work nights, weekends, and holidays in addition to Monday-Friday hours.A team player who is collaborative, consultative, and communicative.A content producer who can shoot, edit clips, and design videos. Qualifications:Bachelor’s degree required, preferably in broadcast, journalism, communications, or digital media.2+ years of work experience working in videography, communications, or producer for a team, league, collegiate athletics department, entertainment, or sports organization.Experience with video equipment and editing software.Knowledge of Adobe Creative Cloud, specifically Adobe Premiere.Experience capturing video content for a sports or entertainment entity.Excellent language skills (bilingual in Spanish and English a plus) FC Dallas is an equal opportunity employer and, therefore, pledges to provide equal opportunities without regard to race, color, ancestry, religion, sexual orientation, gender identity or expression, age, national origin, disability, marital status, pregnancy, veteran status, or any other protected class. This pledge applies to all employees and applicants for employment in connection with the material terms and conditions of employment, including without limitation: recruitment, hiring, promotions, transfers, demotions, treatment during employment, benefits, compensation, leave of absence, training, or terminations. Supervisors who control these actions are responsible for fair and equal application to all employees. It is FC Dallas’ intention to comply with all federal and state equal opportunity laws and executive orders forbidding any type of discrimination against employees or applicants. FC Dallas is committed to maintaining an atmosphere where all employees can perform their duties free from harassment and intimidation based on race, color, ancestry, religion, sexual orientation, gender identity or expression, age, national origin, disability, marital status, pregnancy, veteran status, or any other protected class. Employees are encouraged to accept their share of responsibility for successfully carrying out this pledge. Multimedia Producer Job DescriptionAs one of FC Dallas’ multimedia producers, you will be responsible for assisting in the creation and execution of video content for the Club and its affiliated properties.This position interacts with players, coaches, media members and staff across the club and plays an integral role for the Club’s multimedia production efforts. They will report to the Director of Multimedia Production and work closely with the other members of the FC Dallas production team to ensure the creation of exceptional content. What You’ll Do: You Are: Qualifications: FC Dallas is an equal opportunity employer and, therefore, pledges to provide equal opportunities without regard to race, color, ancestry, religion, sexual orientation, gender identity or expression, age, national origin, disability, marital status, pregnancy, veteran status, or any other protected class. This pledge applies to all employees and applicants for employment in connection with the material terms and conditions of employment, including without limitation: recruitment, hiring, promotions, transfers, demotions, treatment during employment, benefits, compensation, leave of absence, training, or terminations. Supervisors who control these actions are responsible for fair and equal application to all employees. It is FC Dallas’ intention to comply with all federal and state equal opportunity laws and executive orders forbidding any type of discrimination against employees or applicants. FC Dallas is committed to maintaining an atmosphere where all employees can perform their duties free from harassment and intimidation based on race, color, ancestry, religion, sexual orientation, gender identity or expression, age, national origin, disability, marital status, pregnancy, veteran status, or any other protected class. Employees are encouraged to accept their share of responsibility for successfully carrying out this pledge.

MLSTeamwork OnlineMultimedia Producer

Lexington, KY, USPosted 28 Jul 2026

Lexington Sporting Club

Multimedia Production Intern

Lexington Sporting Club is seeking a creative and detail-oriented Multimedia Production Intern to support the club’s video, photo, and digital content needs throughout the season. This role supports both the club’s social media and video production efforts by assisting with content capture, editing, asset organization, and digital content execution throughout the season.Working closely with the Director of Social Media and the Club Videographer, the intern will assist with multimedia production projects that support storytelling, fan engagement, and content execution across club platforms. Terms AvailableAcademic Year 2026/2027 ResponsibilitiesAssist with shooting video content on matchdays and other assigned club eventsSupport video capture needs using personal camera equipment and lenses suitable for live sports coverageAssist with logging clips during the week and pulling footage from the club’s video library for content projectsHelp maintain an organized and up-to-date video library for future use across departmentsAssist with editing video content in Adobe Premiere Pro for digital and social media platformsSupport updates to Adobe Photoshop templates for recurring creative needs during the weekAssist with basic graphic and content production tasks as assignedHelp update web pages on lexsporting.com as neededSupport other multimedia, creative, and digital content projects as assigned What We’re Looking ForCurrent college student pursuing Digital Media, Film, Video Production, Graphic Design, Communications, Marketing, or related fieldExperience shooting video, particularly in live sports or event environmentsProficiency in Adobe Premiere ProBasic working knowledge of Adobe PhotoshopAbility to provide personal camera equipment suitable for matchday video captureStrong organizational skills and comfort managing large volumes of digital files and footageGraphic design experience is a plusComfortable working in fast-paced environments and adapting to live-event needsAvailability for matchdays, evenings, weekends, and assigned content capture opportunitiesWhat You’ll GainHands-on experience creating multimedia content for a professional sports organizationExposure to matchday video production, digital storytelling, and content workflow managementExperience working across video editing, asset organization, and creative production needsDirect mentorship from the Director of Social Media and the club videographerPractical insight into how multimedia content supports fan engagement, storytelling, and brand growthWork EnvironmentCombination of office-based editing and planning work with live content capture at matches and other club eventsFrequent computer-based work including editing, file organization, template updates, and web content supportFrequent work in outdoor settings, including exposure to varying weather conditions during matches and eventsFast-paced environment with shifting priorities based on live event coverage and production timelinesEvent-based scheduling, including evenings, weekends, and holidays during the season To support a safe and professional workplace, employment with Lexington Sporting Club is contingent upon the successful completion of a pre-employment background check.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.Lexington Sporting Club is seeking a creative and detail-oriented Multimedia Production Intern to support the club’s video, photo, and digital content needs throughout the season. This role supports both the club’s social media and video production efforts by assisting with content capture, editing, asset organization, and digital content execution throughout the season.Working closely with the Director of Social Media and the Club Videographer, the intern will assist with multimedia production projects that support storytelling, fan engagement, and content execution across club platforms. Terms Available Responsibilities What We’re Looking ForWhat You’ll GainWork Environment To support a safe and professional workplace, employment with Lexington Sporting Club is contingent upon the successful completion of a pre-employment background check.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

General Sports BusinessTeamwork OnlineMultimedia Production Intern

Pittsburgh, PA, USPosted 28 Jul 2026

Pittsburgh Penguins

Player Development Video Coordinator

Reports to: Player Development Staff Status: Part-Time, Non-Exempt, Remote (20–25 Hours per Week)OverviewThe Pittsburgh Penguins are seeking a Player Development Video Coordinator to support the Player Development department through video analysis, content management, and development operations. This remote position plays an important role in preparing prospect video, maintaining development resources, and supporting player development initiatives throughout the season.The Player Development Video Coordinator will collaborate closely with Player Development staff to create and organize video content, maintain development tracking systems, and assist with analytics and communications that support the organization's player development philosophy. This position is ideal for candidates looking to gain experience in professional hockey operations, player development, and performance analysis.Key ResponsibilitiesVideo Analysis & Production Assist in analyzing, clipping, labeling, and finalizing prospect game footage to create player development video packages. Support the production of player development content, including Development Camp videos, prospect-focused video, and other educational materials. Ensure video content is organized, accurate, and delivered in a timely manner to support player development initiatives. Video Library & Content Management Organize and maintain development video libraries, including drill footage, prospect clips, and educational content. Manage video assets using platforms such as Spiideo, Sportscode, Sportlogiq, and Instat. Maintain consistent file organization and documentation to ensure efficient access to player development resources. Analytics & Development Operations Support player development analytics and reporting initiatives. Maintain development tracking systems and assist with player development updates. Identify opportunities to improve workflows, reporting processes, and operational efficiencies within the Player Development department. Communication & Collaboration Coordinate player development communications, including prospect summaries, monthly schedules, development call notes, and internal updates. Collaborate with Player Development staff on ongoing video projects, analytics initiatives, and special assignments. Assist with additional departmental projects and responsibilities as assigned. QualificationsRequired Qualifications Strong organizational skills with exceptional attention to detail. Excellent written and verbal communication skills. Ability to manage multiple priorities while meeting deadlines in a fast-paced environment. Experience working with video editing, tagging, or analysis software. Ability to work independently in a remote environment while collaborating effectively with Player Development staff. Proficiency with Microsoft Office and other collaborative workplace technologies. Preferred Skills Experience using hockey video platforms such as Spiideo, Sportscode, Sportlogiq, Instat, or similar software. Experience with hockey video analysis, player development, or performance analysis. Experience playing hockey is preferred. Familiarity with hockey analytics and player evaluation methodologies. Passion for player development and continuous process improvement.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.Reports to: Player Development Staff Status: Part-Time, Non-Exempt, Remote (20–25 Hours per Week)The Pittsburgh Penguins are seeking a Player Development Video Coordinator to support the Player Development department through video analysis, content management, and development operations. This remote position plays an important role in preparing prospect video, maintaining development resources, and supporting player development initiatives throughout the season.The Player Development Video Coordinator will collaborate closely with Player Development staff to create and organize video content, maintain development tracking systems, and assist with analytics and communications that support the organization's player development philosophy. This position is ideal for candidates looking to gain experience in professional hockey operations, player development, and performance analysis.Video Analysis & ProductionVideo Library & Content ManagementAnalytics & Development OperationsCommunication & CollaborationRequired QualificationsPreferred SkillsWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

HockeyTeamwork OnlinePlayer Development Video Coordinator

Minnesota Wild / Minnesota Sports & Entertainment

Manager, Guest Experience (Operations Administration)

Saint Paul, MN, USPosted 28 Jul 2026

Manager, Guest Experience: $25.00 per hour Position Summary: The Manager of Guest Experience serves as the Manager on Duty during events and is responsible for providing excellent customer service to all guests at the Grand Casino Arena, Roy Wilkins Auditorium, RiverCentre, and TRIA Rink. This position is a strong contributor to the motivation and oversight of guest service functions, ensuring staff satisfaction and retention while providing superior service and a safe environment. This includes fostering employee engagement and retention through effective communication, operational oversight, and leadership. In addition to event responsibilities, this role supports departmental operations, including Lost and Found, facility tours, and payroll processing for part-time staff in partnership with the Payroll Manager. Responsibilities/Essential Functions: On event days, the Guest Experience Manager oversees front-line staff and provides leadership and oversight of venue operations to ensure a safe, secure, and exceptional guest experience. Oversee event-related building preparations, including gate signage, ADA platform set-up, and additional operational requests to ensure the venue is event-ready and meets client expectations. Coordinates event preparation, including staff assignments, preparation and distribution of event-day materials, and research of previous events within the facility and at comparable venues to support planning and preparation for the event. Attends security briefings and collaborates with internal departments, public safety partners, and event stakeholders to support operational readiness. Leads pre-event staff meetings, communicating event-specific information, operational expectations, safety procedures, and guest service priorities. Provides supervision and support during the event to part-time staff by addressing employee concerns and performance issues as they arise, reinforcing uniform and departmental standards, monitoring employee engagement, documenting staff issues, and escalating significant concerns as appropriate. Directs staff and available resources during incidents, ensuring timely decision-making, risk mitigation, proper documentation, and collection of witness statements in accordance with departmental procedures. Provides leadership, guidance, and operational support to contracted security and first aid personnel, fostering collaboration and ensuring a safe, secure, and guest-focused environment. Responds to guest concerns, operational issues, and emergency incidents, assessing situations and determining appropriate courses of action. Reviews, prepares, and processes departmental billing for non-Minnesota Wild events. Ensures the highest standards of safety and security by proactively monitoring event operations, evaluating procedures, identifying operational risks, and implementing improvements that support a safe, secure, and welcoming environment. Supports the Incident Management Team (IMT) during emergency situations by implementing established response procedures, coordinating staff, and assisting with the safe and orderly evacuation of guests, employees, and event personnel. Maintains working knowledge of venue operational and security equipment, including Evolv screening systems, magnetometers, ticket scanners, pedestals, 24/7 communication devices, radios, and X-ray machines, ensuring proper operation, troubleshooting issues, and supporting safe, efficient event operations. Accurately completes and verifies operational documentation, including incident reports, end-of-event reports, and ticket counts, utilizing the 24/7 Operations Management System to ensure timely, complete, and accurate event records Maintains a thorough understanding of departmental and facility policies and procedures, ensuring staff consistently follow established standards through coaching, guidance, and accountability. On non-event days, the Guest Experience Manager oversees day-to-day Guest Experience department operations, supporting payroll, training, staff engagement, guest communications, and operational programs to ensure service excellence. Partners with the payroll manager to ensure payroll is completed and accurate for all events. Leads weekly facility tours as required, delivering a welcoming and informative experience for guests and visitors. Supports the department's Lost and Found operations by accurately documenting, tracking, and processing items through the 24/7 Operations Management System, and assisting with the return and disposition of property in accordance with established departmental procedures. Proficiency in the Slick scheduling system. Maintains working knowledge of, and the ability to learn, departmental programs, systems, and technology, including the 24/7 Incident Management System, Dayforce HCM, SeatGeek ticketing platform, Evolv technology, and other operational systems required to support event operations. Collaborate and assist with implementation of staff recognitions and rewards Participate in planning and execution of annual and ongoing training. Answer and respond to Guest Experience inbox and phone line inquiries within 24 business hours. Contribute to the growth of the Guest Experience Department and be committed to exceeding guest expectations while displaying teamwork. Perform other duties as assigned. Position Requirements: Formal Education & Certification: High School Diploma or equivalent. Associate's degree or equivalent experience in Facilities Management, Hospitality Management, or a similar field preferred. Knowledge & Experience: One to three years of progressive customer service experience. Customer service supervisory experience preferred. Strong computer skills, including Microsoft Office, PowerPoint, Customer Relations Management (CRM), and Employee Data Systems. Crowd management practices as they pertain to safety, fire codes, procedures, etc. Able to follow instructions and respond to leadership. Able to always work with the guests and staff professionally. Personal Attributes: Customer service-centric and portrays a fan and employee-friendly attitude and positive outlook. Strong organizational, planning, and implementation skills. Demonstrate a high level of professionalism. Exhibits sound and accurate judgment. Perform detailed event work. Able to work independently and within a team and a service-oriented environment. Performs effectively in a fast-paced environment, using strong critical thinking and sound judgment to make timely decisions that advance organizational objectives. Work Conditions: This position works long, irregular hours, including nights, weekends, and holidays, based on events or projects throughout the campus. Days off each week will vary based on business needs. Work long hours with limited supervision. Physical requirements include sitting, walking, standing, bending, squatting, climbing up and down stairs, kneeling, twisting, lifting, grasping, etc., spending most, if not all, of a work shift on your feet. Lifting requirements include being able to lift 50 pounds. Ability to push and pull wheelchairs up to 300 lbs. Benefits offered including Medical, Dental, Vision, Retirement, and a robust PTO policy. ADA/EEO Statement: Our company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application process or perform the essential functions of the job, please contact the People Team to request an accommodation. We will engage in an interactive process to assess your needs and provide appropriate accommodations to enable you to perform the essential functions of the position unless it would cause an undue hardship. We are an equal-opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. It is our policy to provide equal employment opportunity for all employees and applicants for employment. We value diversity and inclusion in our workplace and promote a work environment that respects and supports individuals without bias.

General Sports BusinessTeamwork OnlineManager, Guest Experience (operations Administration)

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