Filter the live sports business hiring board.

New York, NY, USPosted 29 Jul 2026

Seaport Entertainment

Restaurant Manager

About The Brand Flanker Kitchen + Sports Bar features a menu of elevated American favorites, including knockout steaks, scratch burgers, premium seafood, savory starters, pizza, salads, and decadent sweet treats. A full beverage program includes signature craft, large-format, and on-draft cocktails, along with an extensive selection of draft and bottled beers. Complete with the latest in A/V technology and branding capabilities, Flanker is ideal for corporate events and presentations, cocktail receptions, social events, viewing parties, and more. About The Role: Seaport Entertainment is looking for a Restaurant Manager to help lead the opening and ongoing operations of Flanker Kitchen and Sports Bar & Hidden Boot Saloon. This role is the outlet leader responsible for the day-to-day management of the venue, championing service standards, culture, and quality so the team delivers an exceptional guest experience. Reporting to the General Manager, the Restaurant Manager oversees front-of-house operations, staff performance, and financial results, while partnering closely with the kitchen to ensure a seamless guest experience. What You Will Do Lead, direct, and manage all front-of-house operations, maintaining a regular floor presence and ensuring brand standards are consistently executed. Establish and uphold service and performance standards; deliver recognition, coaching as needed. Support recruiting, hiring, supervision, scheduling, development, mentoring and training of hourly employees Partner with the kitchen team to ensure timely, well-presented food and a coordinated sequence of service. Monitor liquor regulations, DOH, food safety, and sanitation compliance; Maintain accurate inventory records; schedule and receive food and beverage deliveries, verifying quality and quantity. Review sales, labor, and financial reports to track performance, control costs, and identify opportunities. Resolve guest complaints and use feedback to drive continuous improvement. Conduct regular team meetings to communicate goals, new procedures, and upcoming events. Maintain a strong presence during peak periods, including evenings, weekends, and holidays. Uphold all company policies, procedures, and health and safety guidelines. Perform other duties as assigned. About You: 2+ years of hospitality management experience managing the floor of a high-volume upscale restaurant. Strong track record upholding guest service standards in a fast-paced setting. High energy with effective, influential people skills and a genuine desire to motivate a diverse team. Strong organizational and multi-tasking skills with close attention to detail. Excellent verbal and written communication skills; comfortable presenting to individuals and groups. POS and computer literate, including Microsoft Office, with the ability to learn new systems quickly. Ability to work a flexible schedule, including evenings, weekends, and holidays. Professional, polished demeanor with a passionate, guest-first approach. Physical Requirements Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards. Ability to lift and carry items weighing 10 – 30 pounds on a regular basis and up to 50 pounds on a regular (or occasional) basis. Ability to stand for long periods of time. Compensation range: 70,000 – 80,000 per year OUR BENEFITS Taking care of our people is at the heart of everything we do and we’re committed to supporting our team with benefits that promote well-being, balance, and growth. From health and wellness to professional development and unique perks, our benefits are designed to help you thrive. Benefits may vary based on employment type and status and may include: Medical, dental & vision coverage401(k) with company match contributionsLife insurance coverageGenerous paid time off policyFree family meal50% employee discount at our businessesA robust employee referral bonus program GROWTH OPPORTUNITIESTo us, your career is more than a job—its a journey. Whether you’re just starting your career or looking to take the next step, you’ll have access to diverse experiences within restaurants, entertainment, sports, retail, and hospitality to gain exposure across different industries and roles. Our goal is to promote from within, offering mentorship, collaboration, resources and clear paths to advancement as you build valuable skills. In our culture, growth isn’t just encouraged—it’s expected, and we’re here to support you every step of the way.NOTICE TO THIRD PARTY AGENCIESPlease note that The Seaport Corporation does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, SEG will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Seaport explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Seaport Corporation.This job description is not meant to be an “all-inclusive” list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. The Seaport Corporation reserves the right to change or modify job duties as necessary based on business necessity.About The Brand Flanker Kitchen + Sports Bar features a menu of elevated American favorites, including knockout steaks, scratch burgers, premium seafood, savory starters, pizza, salads, and decadent sweet treats. A full beverage program includes signature craft, large-format, and on-draft cocktails, along with an extensive selection of draft and bottled beers. Complete with the latest in A/V technology and branding capabilities, Flanker is ideal for corporate events and presentations, cocktail receptions, social events, viewing parties, and more. About The Role: Seaport Entertainment is looking for a Restaurant Manager to help lead the opening and ongoing operations of Flanker Kitchen and Sports Bar & Hidden Boot Saloon. This role is the outlet leader responsible for the day-to-day management of the venue, championing service standards, culture, and quality so the team delivers an exceptional guest experience. Reporting to the General Manager, the Restaurant Manager oversees front-of-house operations, staff performance, and financial results, while partnering closely with the kitchen to ensure a seamless guest experience. What You Will Do Lead, direct, and manage all front-of-house operations, maintaining a regular floor presence and ensuring brand standards are consistently executed. Establish and uphold service and performance standards; deliver recognition, coaching as needed. Support recruiting, hiring, supervision, scheduling, development, mentoring and training of hourly employees Partner with the kitchen team to ensure timely, well-presented food and a coordinated sequence of service. Monitor liquor regulations, DOH, food safety, and sanitation compliance; Maintain accurate inventory records; schedule and receive food and beverage deliveries, verifying quality and quantity. Review sales, labor, and financial reports to track performance, control costs, and identify opportunities. Resolve guest complaints and use feedback to drive continuous improvement. Conduct regular team meetings to communicate goals, new procedures, and upcoming events. Maintain a strong presence during peak periods, including evenings, weekends, and holidays. Uphold all company policies, procedures, and health and safety guidelines. Perform other duties as assigned. About You: 2+ years of hospitality management experience managing the floor of a high-volume upscale restaurant. Strong track record upholding guest service standards in a fast-paced setting. High energy with effective, influential people skills and a genuine desire to motivate a diverse team. Strong organizational and multi-tasking skills with close attention to detail. Excellent verbal and written communication skills; comfortable presenting to individuals and groups. POS and computer literate, including Microsoft Office, with the ability to learn new systems quickly. Ability to work a flexible schedule, including evenings, weekends, and holidays. Professional, polished demeanor with a passionate, guest-first approach. Physical Requirements Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards. Ability to lift and carry items weighing 10 – 30 pounds on a regular basis and up to 50 pounds on a regular (or occasional) basis. Ability to stand for long periods of time. Compensation range: 70,000 – 80,000 per year About The Brand Flanker Kitchen + Sports Bar features a menu of elevated American favorites, including knockout steaks, scratch burgers, premium seafood, savory starters, pizza, salads, and decadent sweet treats. A full beverage program includes signature craft, large-format, and on-draft cocktails, along with an extensive selection of draft and bottled beers. Complete with the latest in A/V technology and branding capabilities, Flanker is ideal for corporate events and presentations, cocktail receptions, social events, viewing parties, and more. About The Role: Seaport Entertainment is looking for a Restaurant Manager to help lead the opening and ongoing operations of Flanker Kitchen and Sports Bar & Hidden Boot Saloon. This role is the outlet leader responsible for the day-to-day management of the venue, championing service standards, culture, and quality so the team delivers an exceptional guest experience. Reporting to the General Manager, the Restaurant Manager oversees front-of-house operations, staff performance, and financial results, while partnering closely with the kitchen to ensure a seamless guest experience. What You Will Do Lead, direct, and manage all front-of-house operations, maintaining a regular floor presence and ensuring brand standards are consistently executed. Establish and uphold service and performance standards; deliver recognition, coaching as needed. Support recruiting, hiring, supervision, scheduling, development, mentoring and training of hourly employees Partner with the kitchen team to ensure timely, well-presented food and a coordinated sequence of service. Monitor liquor regulations, DOH, food safety, and sanitation compliance; Maintain accurate inventory records; schedule and receive food and beverage deliveries, verifying quality and quantity. Review sales, labor, and financial reports to track performance, control costs, and identify opportunities. Resolve guest complaints and use feedback to drive continuous improvement. Conduct regular team meetings to communicate goals, new procedures, and upcoming events. Maintain a strong presence during peak periods, including evenings, weekends, and holidays. Uphold all company policies, procedures, and health and safety guidelines. Perform other duties as assigned. About You: 2+ years of hospitality management experience managing the floor of a high-volume upscale restaurant. Strong track record upholding guest service standards in a fast-paced setting. High energy with effective, influential people skills and a genuine desire to motivate a diverse team. Strong organizational and multi-tasking skills with close attention to detail. Excellent verbal and written communication skills; comfortable presenting to individuals and groups. POS and computer literate, including Microsoft Office, with the ability to learn new systems quickly. Ability to work a flexible schedule, including evenings, weekends, and holidays. Professional, polished demeanor with a passionate, guest-first approach. Physical Requirements Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards. Ability to lift and carry items weighing 10 – 30 pounds on a regular basis and up to 50 pounds on a regular (or occasional) basis. Ability to stand for long periods of time. Compensation range: 70,000 – 80,000 per year About The Brand Flanker Kitchen + Sports Bar features a menu of elevated American favorites, including knockout steaks, scratch burgers, premium seafood, savory starters, pizza, salads, and decadent sweet treats. A full beverage program includes signature craft, large-format, and on-draft cocktails, along with an extensive selection of draft and bottled beers. Complete with the latest in A/V technology and branding capabilities, Flanker is ideal for corporate events and presentations, cocktail receptions, social events, viewing parties, and more. About The Role: Seaport Entertainment is looking for a Restaurant Manager to help lead the opening and ongoing operations of Flanker Kitchen and Sports Bar & Hidden Boot Saloon. This role is the outlet leader responsible for the day-to-day management of the venue, championing service standards, culture, and quality so the team delivers an exceptional guest experience. Reporting to the General Manager, the Restaurant Manager oversees front-of-house operations, staff performance, and financial results, while partnering closely with the kitchen to ensure a seamless guest experience. What You Will Do Lead, direct, and manage all front-of-house operations, maintaining a regular floor presence and ensuring brand standards are consistently executed. Establish and uphold service and performance standards; deliver recognition, coaching as needed. Support recruiting, hiring, supervision, scheduling, development, mentoring and training of hourly employees Partner with the kitchen team to ensure timely, well-presented food and a coordinated sequence of service. Monitor liquor regulations, DOH, food safety, and sanitation compliance; Maintain accurate inventory records; schedule and receive food and beverage deliveries, verifying quality and quantity. Review sales, labor, and financial reports to track performance, control costs, and identify opportunities. Resolve guest complaints and use feedback to drive continuous improvement. Conduct regular team meetings to communicate goals, new procedures, and upcoming events. Maintain a strong presence during peak periods, including evenings, weekends, and holidays. Uphold all company policies, procedures, and health and safety guidelines. About The Brand Flanker Kitchen + Sports Bar features a menu of elevated American favorites, including knockout steaks, scratch burgers, premium seafood, savory starters, pizza, salads, and decadent sweet treats. A full beverage program includes signature craft, large-format, and on-draft cocktails, along with an extensive selection of draft and bottled beers. Complete with the latest in A/V technology and branding capabilities, Flanker is ideal for corporate events and presentations, cocktail receptions, social events, viewing parties, and more. About The Role: Seaport Entertainment is looking for a Restaurant Manager to help lead the opening and ongoing operations of Flanker Kitchen and Sports Bar & Hidden Boot Saloon. This role is the outlet leader responsible for the day-to-day management of the venue, championing service standards, culture, and quality so the team delivers an exceptional guest experience. Reporting to the General Manager, the Restaurant Manager oversees front-of-house operations, staff performance, and financial results, while partnering closely with the kitchen to ensure a seamless guest experience. What You Will Do Lead, direct, and manage all front-of-house operations, maintaining a regular floor presence and ensuring brand standards are consistently executed. Establish and uphold service and performance standards; deliver recognition, coaching as needed. Support recruiting, hiring, supervision, scheduling, development, mentoring and training of hourly employees Partner with the kitchen team to ensure timely, well-presented food and a coordinated sequence of service. Monitor liquor regulations, DOH, food safety, and sanitation compliance; Maintain accurate inventory records; schedule and receive food and beverage deliveries, verifying quality and quantity. Review sales, labor, and financial reports to track performance, control costs, and identify opportunities. Resolve guest complaints and use feedback to drive continuous improvement. Conduct regular team meetings to communicate goals, new procedures, and upcoming events. Maintain a strong presence during peak periods, including evenings, weekends, and holidays. Uphold all company policies, procedures, and health and safety guidelines. Perform other duties as assigned. About You: 2+ years of hospitality management experience managing the floor of a high-volume upscale restaurant. Strong track record upholding guest service standards in a fast-paced setting. High energy with effective, influential people skills and a genuine desire to motivate a diverse team. Strong organizational and multi-tasking skills with close attention to detail. Excellent verbal and written communication skills; comfortable presenting to individuals and groups. POS and computer literate, including Microsoft Office, with the ability to learn new systems quickly. Ability to work a flexible schedule, including evenings, weekends, and holidays. Professional, polished demeanor with a passionate, guest-first approach. Physical Requirements Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards. Ability to lift and carry items weighing 10 – 30 pounds on a regular basis and up to 50 pounds on a regular (or occasional) basis. Ability to stand for long periods of time. Compensation range: 70,000 – 80,000 per year Perform other duties as assigned. About You: 2+ years of hospitality management experience managing the floor of a high-volume upscale restaurant. Strong track record upholding guest service standards in a fast-paced setting. High energy with effective, influential people skills and a genuine desire to motivate a diverse team. Strong organizational and multi-tasking skills with close attention to detail. Excellent verbal and written communication skills; comfortable presenting to individuals and groups. POS and computer literate, including Microsoft Office, with the ability to learn new systems quickly. Ability to work a flexible schedule, including evenings, weekends, and holidays. Professional, polished demeanor with a passionate, guest-first approach. Physical Requirements Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards. Ability to lift and carry items weighing 10 – 30 pounds on a regular basis and up to 50 pounds on a regular (or occasional) basis. Ability to stand for long periods of time. Compensation range: 70,000 – 80,000 per year

General Sports BusinessTeamwork OnlineRestaurant Manager

Brooklyn, NY, USPosted 29 Jul 2026

Legends Global

Manager, Box Office

Position Title: Manager, Box Office Department: Box Office Reports to: Director, Box Office Work Location: On-site PositionFLSA Status: Exempt / Full-Time SalaryUnion Code: Non-UnionMinimum Pay Rate: $85,200Maximum Pay Rate: $91,800Join Our Team at Barclays Center!Congratulations on taking the first step toward embarking on an exciting new adventure at Barclays Center! At Barclays Center, we're more than just a venue – we're a dynamic community driven by a shared passion for creating unforgettable live experiences. We're dedicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect.If you're someone who lives and breathes events, fueled by an unwavering passion for creating magic at every moment, then we want you to join us in shaping the future of live entertainment. Come be a part of our vibrant community, where every day offers the chance to inspire, innovate, and make memories that last a lifetime.Our Company ValuesWe understand that it is important for you to know what our values are to determine if they align with yours. Our four company values, Care, Integrity, Accountability and Growth Mindset, are reflected in everything that we do here at Barclays Center. From the creating innovative live entertainment to employee recognition, we make certain to incorporate our organizational values.Key Attributes for SuccessSuccess in this role requires a passion for delivering exceptional guest experiences while leading a high-performing box office team in a fast-paced entertainment environment. The ideal candidate thrives under pressure, communicates effectively, adapts quickly to changing event needs, and maintains accuracy while balancing guest service, ticketing operations, and financial accountability. These qualities are essential to creating seamless experiences for fans, guests, promoters, and internal partners at every event.Passion for Guest ExperienceCreates welcoming, memorable experiences for every guest, from first purchase through event day.Demonstrates a commitment to service excellence while resolving ticketing questions and concerns professionally.Builds trust through positive, solution-oriented interactions.Collaborative LeadershipLeads, develops, and motivates full-time and part-time Box Office team members.Partners effectively with internal departments, promoters, Ticketmaster representatives, and event stakeholders.Fosters an inclusive, accountable, and high-performing team culture.Adaptability & ComposurePerforms effectively in a fast-paced, event-driven environment with changing priorities.Responds calmly and confidently to operational challenges and last-minute event adjustments.Balances multiple events and competing deadlines while maintaining exceptional service.Communication ExcellenceCommunicates clearly and professionally with guests, team members, promoters, and venue leadership.Explains ticketing policies and procedures with confidence and empathy.Shares accurate information to ensure operational consistency and guest satisfaction.Operational & Financial AccountabilityMaintains accuracy in ticketing, cash handling, reporting, and event settlements.Upholds company policies, audit standards, and ADA ticketing compliance.Demonstrates sound judgment when handling confidential financial and guest information.Problem Solving & Decision MakingAnticipates operational challenges and implements effective solutions.Resolves guest concerns promptly while maintaining a positive experience.Makes informed decisions that support business objectives and operational efficiency.Attention to DetailEnsures accuracy in ticket inventory, event setup, pricing, reporting, and financial reconciliation.Maintains organized event documentation and records.Consistently delivers precise execution across all ticketing operations.ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do Support the daily operations of the Box Office, providing direction, coaching, and support to the Box Office management team and ticket sellers.Recruit, train, schedule, develop, and evaluate part-time Box Office team members, fostering a culture of accountability and exceptional guest service.Ensure compliance with Barclays Center policies, ticketing procedures, financial controls, and audit standards.Build, manage, and maintain all ticketed events within the Ticketmaster Host system, including event manifests, pricing, scaling, inventory management, holds, and on-sale execution.Partner with promoters, talent buyers, and internal stakeholders to develop ticketing strategies, sales forecasts, and event configurations that maximize revenue and guest accessibility.Oversee all ticket inventory, complimentary tickets, ADA seating, premium seating, group sales allocations, and internal ticket requests.Manage daily ticket sales reconciliation, financial reporting, event settlements, and secure cash handling procedures while maintaining accountability for all Box Office funds.Prepare and distribute accurate daily ticket counts, event settlements, revenue reports, attendance summaries, and other operational reporting.Coordinate ticketing initiatives including fan club presales, venue presales, VIP packages, promotional offers, artist holds, and marketing campaigns.Execute venue presale communications, including setup, distribution lists, and promotional coordination with Marketing and Event teams.Manage ticket printing and distribution for sporting events, concerts, family shows, special events, marketing initiatives, and promotional programs.Monitor staffing levels to ensure efficient labor utilization while delivering exceptional guest service during event operations.Oversee Box Office operations before, during, and after events, ensuring efficient guest flow and resolution of escalated guest concerns.Coordinate maintenance and troubleshooting of ticketing equipment and systems, escalating issues as necessary to minimize operational disruption.Maintain accurate event documentation, archival records, and operational files in accordance with company standards.Continuously identify opportunities to improve Box Office processes, operational efficiency, and the overall guest experience.CANDIDATE PROFILE: Who You AreBachelor's degree in Business, Sports Management, Hospitality, Accounting, or a related field, or an equivalent combination of education and experience.Three (3) or more years of progressive Box Office leadership experience in an arena, stadium, theater, performing arts center, or other live entertainment venue.Minimum three (3) years of supervisory experience leading full-time and part-time Box Office staff.Demonstrated experience using Ticketmaster Host and Archtics ticketing systems required.Strong knowledge of ticketing operations, financial reconciliation, event settlements, inventory management, and cash handling procedures.Experience collaborating with promoters, touring personnel, sports organizations, and venue leadership in a live event environment.Experience working in a union environment preferred.Working knowledge of ADA ticketing regulations and industry best practices.Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours based on event schedules.Demonstrates professionalism, dependability, sound judgment, and the ability to thrive in a fast-paced, high-volume environment.Ability to stand, walk, bend, crouch, and remain active for extended periods during events.Must be legally authorized to work in the United States.KEY COMPETENCIES: Skills You PossessAdvanced knowledge of Ticketmaster Host, Archtics, and computerized ticketing operations.Strong financial acumen with experience in reporting, reconciliation, settlements, and cash management.Exceptional guest service, conflict resolution, and relationship-building skills.Proven leadership, coaching, and employee development abilities.Excellent organizational skills with the ability to manage multiple events, deadlines, and priorities simultaneously.Strong analytical and problem-solving skills with a high level of accuracy and attention to detail.Proficiency in Microsoft Office Suite, particularly Excel, Outlook, Word, and PowerPoint.Excellent verbal and written communication skills.Ability to learn new technology and adapt to evolving ticketing systems and operational processes.Ability to work collaboratively across departments while maintaining confidentiality and professionalism. WORK ENVIRONMENT: Where You Will BeThis position is fully on-site based in Barclays Center, located in the heart of Brooklyn, New York.This role requires consistent attendance to support daily operations, foster collaboration, and provide direct support to employees and business partners.Barclays Center/Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Barclays Center/Legends Global may require an employee to perform duties outside his/her normal description.

General Sports BusinessTeamwork OnlineManager, Box Office

Long Beach, CA, USPosted 29 Jul 2026

Legends Global

Human Resources Manager | Long Beach Amphitheater

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! THE ROLE The Human Resources Manager is an integral part of delivering our promise to our guests. The HR Manager will be responsible to executing day to day HR function and manage full employee lifecycle processes. They will partner with the Regional Human Resources Manager on key initiatives that drive employee engagement and business performance while cultivating Legends organizational culture. This position carries out HR Manager responsibilities in the following functional areas but not limited to high volume recruitment, training, performance management, onboarding, and employee and labor relations. This position will report directly to the Regional Human Resources Manager. ESSENTIAL FUNCTIONS • Develop and maintain strong partnerships with management ensuring HR strategies, processes and practices are implemented. • Ensures optimum staffing levels exist throughout the unit at all times for operational success. • Provide purposeful and futuristic coaching and feedback to all levels of employees, addressing various employee related issues and business needs. • Partners with employees and management to communicate various human resource policies, procedures, laws, standards and other government regulations. • Conducts exit interviews, analyzes employee engagement and employee turnover data and makes recommendations to the Regional Human Resources Manager. • Provide HR support during event and non-event days as needed. • Assists in ensuring company compliance with all existing governmental and labor reporting requirements. • Partners in the preparation of required documentation for compliance with all provincial and federal laws. • Assists with employee relations functions including the organization and execution of investigations into policy and law violations in addition to handling general employee concerns. • Partnership in the processing of worker’s compensation claims, leaves of absences and benefits administration • Develops and facilitates talent development materials and initiatives. • Must exhibit an active interest in company and venue specific operational knowledge as it relates to providing value added HR business partnership. • Demonstrate thought leadership and suitable judgment in making HR related business decisions. • Leadership and administration of full employee lifecycle process throughout the region as assigned. QUALIFICATIONS The successful candidate will have excellent communication skills; effectively influence others, the ability to make decisions quickly, and a high-level of maturity. Other critical qualifications include: • Bachelor’s degree in human resources management or other business related • 3-5 years of progressive human resources experience • Extensive working knowledge of federal and provincial law including worker’s compensation, workplace safety, ESA, Labor Relations • Superior computer skills including hands-on HRIS experience • Must be comfortable presenting to small and large audiences • Demonstrated ability to forge meaningful interpersonal relationships across functions, industries and in local communities • Outstanding leadership skills with a high capacity for managing multiple projects simultaneously • Proven ability to influence and gain credibility with all levels of employees and customers both internal and external • Must possess excellent oral, written and listening communication skills and the ability to prioritize and execute in a deadline-oriented environment • A strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills • Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays • Comfortable working in a matrix leadership environment • 5+ Years of people supervisory experience preferred COMPENSATION Competitive salary range of $80,000 - $85,000 commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and RSP plan. WORKING CONDITIONS Location: On Site (Long Beach Amphitheater) PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. #LI-IR1LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! THE ROLE The Human Resources Manager is an integral part of delivering our promise to our guests. The HR Manager will be responsible to executing day to day HR function and manage full employee lifecycle processes. They will partner with the Regional Human Resources Manager on key initiatives that drive employee engagement and business performance while cultivating Legends organizational culture. This position carries out HR Manager responsibilities in the following functional areas but not limited to high volume recruitment, training, performance management, onboarding, and employee and labor relations. This position will report directly to the Regional Human Resources Manager. ESSENTIAL FUNCTIONS • Develop and maintain strong partnerships with management ensuring HR strategies, processes and practices are implemented. • Ensures optimum staffing levels exist throughout the unit at all times for operational success. • Provide purposeful and futuristic coaching and feedback to all levels of employees, addressing various employee related issues and business needs. • Partners with employees and management to communicate various human resource policies, procedures, laws, standards and other government regulations. • Conducts exit interviews, analyzes employee engagement and employee turnover data and makes recommendations to the Regional Human Resources Manager. • Provide HR support during event and non-event days as needed. • Assists in ensuring company compliance with all existing governmental and labor reporting requirements. • Partners in the preparation of required documentation for compliance with all provincial and federal laws. • Assists with employee relations functions including the organization and execution of investigations into policy and law violations in addition to handling general employee concerns. • Partnership in the processing of worker’s compensation claims, leaves of absences and benefits administration • Develops and facilitates talent development materials and initiatives. • Must exhibit an active interest in company and venue specific operational knowledge as it relates to providing value added HR business partnership. • Demonstrate thought leadership and suitable judgment in making HR related business decisions. • Leadership and administration of full employee lifecycle process throughout the region as assigned. QUALIFICATIONS The successful candidate will have excellent communication skills; effectively influence others, the ability to make decisions quickly, and a high-level of maturity. Other critical qualifications include: • Bachelor’s degree in human resources management or other business related • 3-5 years of progressive human resources experience • Extensive working knowledge of federal and provincial law including worker’s compensation, workplace safety, ESA, Labor Relations • Superior computer skills including hands-on HRIS experience • Must be comfortable presenting to small and large audiences • Demonstrated ability to forge meaningful interpersonal relationships across functions, industries and in local communities • Outstanding leadership skills with a high capacity for managing multiple projects simultaneously • Proven ability to influence and gain credibility with all levels of employees and customers both internal and external • Must possess excellent oral, written and listening communication skills and the ability to prioritize and execute in a deadline-oriented environment • A strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills • Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays • Comfortable working in a matrix leadership environment • 5+ Years of people supervisory experience preferred COMPENSATION Competitive salary range of $80,000 - $85,000 commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and RSP plan. WORKING CONDITIONS Location: On Site (Long Beach Amphitheater) PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Motorsport & RacingTeamwork OnlineHuman Resources Manager | Long Beach Amphitheater

Inglewood, CA, USPosted 29 Jul 2026

Hollywood Park

Director, Total Rewards

About Hollywood Park Hollywood Park is a premier, nearly 300-acre global sports and entertainment destination in Inglewood, California. Owned, operated, and being developed by Los Angeles Rams Owner/Chairman E. Stanley Kroenke, it stands as the largest urban mixed-use development currently under construction in the Western United States. The vibrant "city within a city" features sophisticated residences, a dynamic outdoor retail and lifestyle district, creative office spaces, public parks, and a scenic lake. Anchored by the world-class SoFi Stadium and YouTube Theater, with Hollywood Park Studios and a luxury boutique hotel forthcoming, the district creates the ultimate Live, Work, Play environment. Home to the Los Angeles Chargers and Super Bowl LVI Champion Los Angeles Rams, the 3.1 million-square-foot SoFi Stadium is the NFL’s largest venue, and the first indoor-outdoor stadium. It seats approximately 70,000, expandable to 100,000, with more than 260 luxury suites and over 13,000 premium seats. A proven global leader that consistently ranks among the world’s top venues in ticket sales, the stadium has already hosted iconic events like eight FIFA World Cup 2026 matches, Super Bowl LVI, the 2023 College Football National Championship, WrestleMania 39, the CONCACAF Gold Cup Final, and numerous record-breaking concerts. SoFi Stadium is set to host the Super Bowl LXI in 2027, the Olympic and Paralympic Opening Ceremonies for the 2028 Olympic and Paralympic Games (LA28), along with being converted into the largest Olympic swimming venue in history. Adjacent to the stadium and under the same sweeping translucent roof canopy sits the 2.5-acre open-air American Airlines Plaza and the 6,000-seat YouTube Theater. As an intimate, state-of-the-art venue, YouTube Theater hosts a diverse line-up of chart-topping superstars, iconic comedy acts, awards shows, esports competitions, community gatherings, and corporate conferences. Named the “Top West Coast Club or Theater” by Billboard, YouTube Theater is a must-play destination. Culture Hollywood Park is being brought to life by a deeply experienced team of creative forward-thinkers. The project is a celebration of all that Los Angeles has to offer. We are inspired by our diverse Inglewood community as a place for the community to be, to see and to connect. Hollywood Park is committed to building and maintaining a workplace that celebrates the diversity of our team members, allowing them to bring their authentic selves to work every day. At the heart of Hollywood Park, lies our dedication to our purpose, promise, and commitments. Our PURPOSE is creating extraordinary experiences, one moment at a time. Our PROMISE is to be an iconic destination that celebrates our diverse and vibrant community. We promise to exceed expectations while cultivating a fun and safe experience where lasting memories are made. Our COMMITMENTS are outlined by S.T.A.R.S. Our S.T.A.R.S. commitments are enabled by five foundational principles: Start with Care – create a lasting impact through genuine care Thrive as a Team – create an environment of collaboration and encouragement Anticipate Unspoken Needs – be proactive in delivering extraordinary service and support others Resolve with Respect – treat others with empathy, patience, and kindness Safety Always – maintain a safe and secure environment As the Director, Total Rewards, You Will... Reporting to the VP, People Operations, this role will primarily lead our compensation, benefits, HR system, and payroll functions. In this critical leadership role, you will be responsible for executing a total rewards strategy that attracts, retains, and motivates top talent. You will also oversee our Benefits, Leaves, HRIS and payroll operations, ensuring accuracy, efficiency, and compliance. More Specific Responsibilities Include, But Are Not Limited To… Leadership Lead, mentor, and develop a team of two direct reports (Payroll Specialist and HRIS & Leave Specialist), fostering a collaborative and high-performing environment. Compensation Strategy & Administration Drive the end-to-end annual compensation cycle, including merit increases, market adjustments, promotions, budget management, and variable/bonus pay execution. Benchmark positions using market salary surveys to maintain competitive, equitable pay structures; advise HR partners and executive leadership on complex pay decisions. Monitor internal pay equity and ensure full compliance with federal, state, and local wage/hour regulations (FLSA, DOL). Benefits Program Management Partner with brokers to evaluate, design, and manage competitive packages (medical, dental, life, disability, 401(k), paid time off). Lead annual Open Enrollment from strategy and system integration through employee communications. Manage broker and vendor relationships, conduct regular market analyses, and ensure ACA compliance and audit readiness. HRIS & Payroll Operations Direct overall HRIS strategy and workflows (Paycor and supporting tools), developing People Analytics dashboards to track HR trends for leadership. Oversee accurate, timely payroll processing, ensuring data integrity across timekeeping, wage calculations, tax withholdings, garnishments, and year-end reporting (W-2s). Serve as the primary point of accountability for payroll compliance and audit integrity. Leaves, Accommodations & Compliance Oversee Leave of Absence and Accommodation programs in accordance with FMLA, ADA, and local regulations; serve as the escalation point for complex cases. Manage the company’s Workers' Compensation program. Stay current on changing labor laws and manage regulatory filings. You're a Great Fit for Our Team If You Have… Bachelor's degree in HR, Business, or a related field, or equivalent progressive experience. 7+ years of progressive experience in Total Rewards, Payroll, and HRIS, ideally within a multi-entity or multi-state organization. Demonstrated experience with job architecture, salary structure design, and market survey tools (e.g., Mercer, WTW, Radford, Payscale, or CompAnalyst). Working knowledge of HCM/HRIS platforms (e.g., Paycor, Workday, Dayforce, or similar). In-depth knowledge of FLSA, California pay transparency, employment law (FLSA, meal and rest break requirements, leave and accommodation law); multi-state or international exposure a plus. CCP (or actively pursuing) and/or SPHR/PHR strongly preferred. Strong analytical skills and comfort working hands-on with Google Suite, Excel, data, spreadsheets, dashboards, and compensation modeling. Proven ability to operate as leader, strategic advisor, and a hands-on practitioner in a lean team structure. High level of integrity, discretion, and sound judgment handling confidential compensation and workforce data. Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Employees must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue. Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Essential Physical Requirements: LIFTING .............................................Lift up to 20 pounds CLIMBING/BALANCE .......................Prolonged Steps or stair climbing, balancing STOOPING/BENDING OVER............Occasional is unavoidable STANDING/SITTING.........................Prolonged standing/sitting throughout the day REACHING ......................................Occasional overhead as well as horizontal SPEAKING........................................Proficiency in English Essential Environmental Conditions: INSIDE/OUTSIDE ...........................Generally, indoor conditions are air-conditioned, and outside conditions that include inclement weather, heat, humidity, rain, sleet, and wind. COLD/HEAT ....................................General air-conditioned environment as well as outside and exposed to elements, including direct sunlight, rain, sleet, and wind WET/DRY .........................................Not unusual moist/dry environment NOISE/VIBRATIONS .......................High noise level and vibration high HAZARDS........................................Non-hazardous environment FUMES/DUST/ODORS...................Normally controlled environment Salary Range: $160k - $180k annually Location: Inglewood, CA (On-site) In compliance with the California Pay Transparency Act, compensation information provided is a good faith estimate for this position only. Hollywood Park considers a candidate’s education, certification, prior experience, as well as internal and external data when determining the salary level for potential new employees. Only in exceptional circumstances, if an external candidate has the experience, credentials, or expertise far exceeding what is expected for the position, would Hollywood Park consider paying a salary or rate near the higher end of the range. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time. About Hollywood Park Hollywood Park is a premier, nearly 300-acre global sports and entertainment destination in Inglewood, California. Owned, operated, and being developed by Los Angeles Rams Owner/Chairman E. Stanley Kroenke, it stands as the largest urban mixed-use development currently under construction in the Western United States. The vibrant "city within a city" features sophisticated residences, a dynamic outdoor retail and lifestyle district, creative office spaces, public parks, and a scenic lake. Anchored by the world-class SoFi Stadium and YouTube Theater, with Hollywood Park Studios and a luxury boutique hotel forthcoming, the district creates the ultimate Live, Work, Play environment. Home to the Los Angeles Chargers and Super Bowl LVI Champion Los Angeles Rams, the 3.1 million-square-foot SoFi Stadium is the NFL’s largest venue, and the first indoor-outdoor stadium. It seats approximately 70,000, expandable to 100,000, with more than 260 luxury suites and over 13,000 premium seats. A proven global leader that consistently ranks among the world’s top venues in ticket sales, the stadium has already hosted iconic events like eight FIFA World Cup 2026 matches, Super Bowl LVI, the 2023 College Football National Championship, WrestleMania 39, the CONCACAF Gold Cup Final, and numerous record-breaking concerts. SoFi Stadium is set to host the Super Bowl LXI in 2027, the Olympic and Paralympic Opening Ceremonies for the 2028 Olympic and Paralympic Games (LA28), along with being converted into the largest Olympic swimming venue in history. Adjacent to the stadium and under the same sweeping translucent roof canopy sits the 2.5-acre open-air American Airlines Plaza and the 6,000-seat YouTube Theater. As an intimate, state-of-the-art venue, YouTube Theater hosts a diverse line-up of chart-topping superstars, iconic comedy acts, awards shows, esports competitions, community gatherings, and corporate conferences. Named the “Top West Coast Club or Theater” by Billboard, YouTube Theater is a must-play destination. Culture Hollywood Park is being brought to life by a deeply experienced team of creative forward-thinkers. The project is a celebration of all that Los Angeles has to offer. We are inspired by our diverse Inglewood community as a place for the community to be, to see and to connect. Hollywood Park is committed to building and maintaining a workplace that celebrates the diversity of our team members, allowing them to bring their authentic selves to work every day. At the heart of Hollywood Park, lies our dedication to our purpose, promise, and commitments. Our PURPOSE is creating extraordinary experiences, one moment at a time. Our PROMISE is to be an iconic destination that celebrates our diverse and vibrant community. We promise to exceed expectations while cultivating a fun and safe experience where lasting memories are made. Our COMMITMENTS are outlined by S.T.A.R.S. Our S.T.A.R.S. commitments are enabled by five foundational principles:As the Director, Total Rewards, You Will... Reporting to the VP, People Operations, this role will primarily lead our compensation, benefits, HR system, and payroll functions. In this critical leadership role, you will be responsible for executing a total rewards strategy that attracts, retains, and motivates top talent. You will also oversee our Benefits, Leaves, HRIS and payroll operations, ensuring accuracy, efficiency, and compliance. More Specific Responsibilities Include, But Are Not Limited To… Leadership Compensation Strategy & AdministrationBenefits Program ManagementHRIS & Payroll OperationsLeaves, Accommodations & Compliance You're a Great Fit for Our Team If You Have… Bachelor's degree in HR, Business, or a related field, or equivalent progressive experience. 7+ years of progressive experience in Total Rewards, Payroll, and HRIS, ideally within a multi-entity or multi-state organization. Demonstrated experience with job architecture, salary structure design, and market survey tools (e.g., Mercer, WTW, Radford, Payscale, or CompAnalyst). Working knowledge of HCM/HRIS platforms (e.g., Paycor, Workday, Dayforce, or similar). In-depth knowledge of FLSA, California pay transparency, employment law (FLSA, meal and rest break requirements, leave and accommodation law); multi-state or international exposure a plus. CCP (or actively pursuing) and/or SPHR/PHR strongly preferred. Strong analytical skills and comfort working hands-on with Google Suite, Excel, data, spreadsheets, dashboards, and compensation modeling. Proven ability to operate as leader, strategic advisor, and a hands-on practitioner in a lean team structure. High level of integrity, discretion, and sound judgment handling confidential compensation and workforce data. Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Employees must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue. Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Essential Physical Requirements: LIFTING .............................................Lift up to 20 pounds CLIMBING/BALANCE .......................Prolonged Steps or stair climbing, balancing STOOPING/BENDING OVER............Occasional is unavoidable STANDING/SITTING.........................Prolonged standing/sitting throughout the day REACHING ......................................Occasional overhead as well as horizontal SPEAKING........................................Proficiency in English Essential Environmental Conditions: INSIDE/OUTSIDE ...........................Generally, indoor conditions are air-conditioned, and outside conditions that include inclement weather, heat, humidity, rain, sleet, and wind. COLD/HEAT ....................................General air-conditioned environment as well as outside and exposed to elements, including direct sunlight, rain, sleet, and wind WET/DRY .........................................Not unusual moist/dry environment NOISE/VIBRATIONS .......................High noise level and vibration high HAZARDS........................................Non-hazardous environment FUMES/DUST/ODORS...................Normally controlled environment Salary Range: $160k - $180k annually Location: Inglewood, CA (On-site) In compliance with the California Pay Transparency Act, compensation information provided is a good faith estimate for this position only. Hollywood Park considers a candidate’s education, certification, prior experience, as well as internal and external data when determining the salary level for potential new employees. Only in exceptional circumstances, if an external candidate has the experience, credentials, or expertise far exceeding what is expected for the position, would Hollywood Park consider paying a salary or rate near the higher end of the range. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time. You're a Great Fit for Our Team If You Have…Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Employees must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue. Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Essential Physical Requirements: Essential Environmental Conditions: Salary Range: $160k - $180k annually Location: Inglewood, CA (On-site) In compliance with the California Pay Transparency Act, compensation information provided is a good faith estimate for this position only. Hollywood Park considers a candidate’s education, certification, prior experience, as well as internal and external data when determining the salary level for potential new employees. Only in exceptional circumstances, if an external candidate has the experience, credentials, or expertise far exceeding what is expected for the position, would Hollywood Park consider paying a salary or rate near the higher end of the range. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.

FootballTeamwork OnlineDirector, Total Rewards

Inglewood, CA, USPosted 29 Jul 2026

Hollywood Park

Assistant Manager, Box Office

FootballTeamwork OnlineAssistant Manager, Box Office

Crimson Brand Partners (Utah)

Director, Digital and Social

Salt Lake City, UT, USPosted 29 Jul 2026

Crimson Brand PartnersCrimson Brand Partners is a newly formed partnership with the University of Utah designed to modernize how the University continues to build its brand. Crimson Brand Partners will manage commercial operations across Utah Athletics and the broader university – including events at stadiums and arenas, branding, licensing, sponsorships, ticketing, and digital media. Job SummaryCrimson Brand Partners is seeking a dynamic Director of Digital and Social to lead the strategy and execution of all digital and social media efforts for University of Utah Athletics. This role will oversee social media channels, digital platforms, video production, and photography to drive fan engagement, revenue growth, brand visibility, and ticket sales. The Director will build and lead a high-performing creative team in a fast-paced, revenue-focused environment. This position reports to the VP of Marketing. Key ResponsibilitiesDevelop and Execute Digital Strategy: Lead the comprehensive digital and social media strategy across all Utah Utes sports, aligning with organizational goals for fan growth, fan enjoyment, engagement, revenue, and brand elevation.Social Media Leadership: Manage and grow official Utah Athletics social channels (Instagram, TikTok, X, Facebook, YouTube, etc.), creating high-impact content calendars, campaigns, and real-time engagement strategies.Content Creation & Oversight: Direct the production of premium video content, photography, graphics, and short-form video for social, digital platforms, website, email, and in-game experiences. Ensure content is compelling, on-brand, and optimized for each platform.Digital Platforms: Oversee the athletics website, mobile app, and other owned digital properties to enhance user experience and drive conversions (tickets, merchandise, donations).Team Leadership: Build, mentor, and manage a team of social media managers, content creators, videographers, photographers, and digital specialists. Foster a collaborative, creative, and results-driven culture. Develops and oversees schedules that maintain operational balance and peak performance.Fan Growth: Collaborate with ticketing, sponsorship, and marketing teams to create integrated campaigns that boost fan experience, ticket sales, sponsorship activation, and merchandise revenue.Performance Analytics: Establish KPIs and use data/analytics tools (Google Analytics, Meta Business Suite, social listening tools, etc.) to measure performance, report insights, and continuously optimize strategies.Compliance & Best Practices: Ensure all content adheres to NCAA, Big 12, University, and brand guidelines, including NIL and copyright regulations.Innovation: Stay ahead of digital trends (AI tools, emerging platforms, short-form video, fan interactivity) and implement new approaches to keep Utah Athletics at the forefront of college sports marketing. Qualifications & SkillsRequired:Bachelor’s degree in marketing, Communications, Journalism, Digital Media, Sports Management, or related field preferred.7-10+ years of progressive experience in digital marketing, social media, and content creation, preferably in college athletics, professional sports, or entertainment.Proven track record of growing social audiences and driving measurable results (engagement, conversions, revenue).Strong leadership experience managing creative/social teams.Expertise in video production, photography direction, and short-form content.Deep knowledge of social media platforms, analytics, and digital advertising (Meta, Google, TikTok, etc.).Passion for college athletics and understanding of the Utah Utes brand.Proficient in Microsoft Word, Excel, and OutlookMust be able to work non-traditional hours, including evenings, weekends, and holidaysPreferred:Previous experience in sports marketing (college athletics or professional sports teams strongly preferred).Proficiency with Adobe Creative Suite, CapCut, Photoshop, Premiere Pro, and social scheduling tools.Previous experience running digital and social teams.Benefits and PerksCrimson Brand Partners offers a comprehensive benefits package that includes excellent medical, dental, and vision coverage; a 401(k) retirement plan with a generous 4% employer match; director-level PTO (15 days of paid vacation annually with the ability to carry over up to five unused days each year); five paid sick days; 11 paid holidays; voluntary life, AD&D, and short- and long-term disability coverage; an Employee Assistance Program (EAP); and a variety of voluntary supplemental benefits, including accident, critical illness, hospital indemnity, and legal coverage.Crimson Brand PartnersCrimson Brand Partners is a newly formed partnership with the University of Utah designed to modernize how the University continues to build its brand. Crimson Brand Partners will manage commercial operations across Utah Athletics and the broader university – including events at stadiums and arenas, branding, licensing, sponsorships, ticketing, and digital media. Job SummaryCrimson Brand Partners is seeking a dynamic Director of Digital and Social to lead the strategy and execution of all digital and social media efforts for University of Utah Athletics. This role will oversee social media channels, digital platforms, video production, and photography to drive fan engagement, revenue growth, brand visibility, and ticket sales. The Director will build and lead a high-performing creative team in a fast-paced, revenue-focused environment. This position reports to the VP of Marketing. Key Responsibilities Qualifications & SkillsRequired:Preferred:Benefits and PerksCrimson Brand Partners offers a comprehensive benefits package that includes excellent medical, dental, and vision coverage; a 401(k) retirement plan with a generous 4% employer match; director-level PTO (15 days of paid vacation annually with the ability to carry over up to five unused days each year); five paid sick days; 11 paid holidays; voluntary life, AD&D, and short- and long-term disability coverage; an Employee Assistance Program (EAP); and a variety of voluntary supplemental benefits, including accident, critical illness, hospital indemnity, and legal coverage.

General Sports BusinessTeamwork OnlineDirector, Digital And Social

Davis, CA, USPosted 29 Jul 2026

Taymar Sales U

Account Executive - UC Davis

Who We Are:Taymar Sales U. is a sports marketing company, launched in 2019 with the idea of better serving clients in all areas of revenue generation, while providing opportunities for our colleagues to flourish and grow. Our innovative business model and high-energy approach fosters complete goal alignment, integration, and collaboration with our over 45 collegiate and professional sport clients. Our dedicated teams work on-site to offer comprehensive solutions in all areas of revenue generation, including day-to-day management of ticket sales, ticket operations, sponsorship and/or annual giving.Our mission is simple: Clients and Colleagues. We serve our clients at the highest possible level, providing unmatched dedication and accountability, while also investing deeply in the growth and development of our colleagues. By fostering a culture that values people, plans and performance, Taymar creates an environment where careers thrive, and results speak for themselves. Joining Taymar means stepping into a growing, high-impact company that is changing the way sports organizations drive revenue and engage fans. Our team members gain daily access to executive leadership, ownership of meaningful business initiatives, and the opportunity to make a lasting mark on both their career and the sports industry.See what our colleague are saying about working at Taymar!Position Overview:Taymar Sales U.’s UC Davis Athletics Ticket Sales & Service Account Executive position will learn and expand his/her knowledge of the fundamentals of the sales process through group sales, new season ticket sales and renewals across all ticketed sports. The Account Executive position will receive training, development and be provided the opportunity for rapid career advancement to Senior level sales roles, and leadership positions with added responsibility.Responsibilities:Sell a full menu of ticket products for Football, Baseball, Basketball and other athletic ticketed events, via outbound phone calls and face- to-face presentations including, but not limited to, season tickets, flex ticket packages, group tickets, premium tickets, and premium hospitality packages.Must be able to work evenings and weekends, as required. All home games will be worked in various capacities: prospecting appointments, sales tables, and game events.Build relationships in the community and expand business with current ticket holders and cold call new prospects and referrals to drive revenue.Work in the assigned on campus location on a daily basis as well as go on in person meetings out in the community.Contact businesses in the local area via outbound phone calls, appointment and event-based selling.Deliver excellent customer service and cultivate relationships with current and future fans.Represent the UC Davis athletics department with the highest levels of character and integrity.Build internal relationships with the athletics department.Achieve and exceed quarterly and monthly sales goals established by management team.Other related duties as assigned by the General Manager.Qualifications:Bachelor’s Degree with concentration in Sports Marketing or a related field.Comfort with making outbound phone calls in a professional and friendly manner.Strong work ethic, positive attitude and desire and ability to learn in a fast paced industry.Experience and success in an inside sales program or ticket sales role preferred.Strong drive to learn the sales process and grow your career rapidly.Full Time role.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Who We Are:Taymar Sales U. is a sports marketing company, launched in 2019 with the idea of better serving clients in all areas of revenue generation, while providing opportunities for our colleagues to flourish and grow. Our innovative business model and high-energy approach fosters complete goal alignment, integration, and collaboration with our over 45 collegiate and professional sport clients. Our dedicated teams work on-site to offer comprehensive solutions in all areas of revenue generation, including day-to-day management of ticket sales, ticket operations, sponsorship and/or annual giving.Our mission is simple: Clients and Colleagues. We serve our clients at the highest possible level, providing unmatched dedication and accountability, while also investing deeply in the growth and development of our colleagues. By fostering a culture that values people, plans and performance, Taymar creates an environment where careers thrive, and results speak for themselves. Joining Taymar means stepping into a growing, high-impact company that is changing the way sports organizations drive revenue and engage fans. Our team members gain daily access to executive leadership, ownership of meaningful business initiatives, and the opportunity to make a lasting mark on both their career and the sports industry.See what our colleague are saying about working at Taymar!Position Overview:Taymar Sales U.’s UC Davis Athletics Ticket Sales & Service Account Executive position will learn and expand his/her knowledge of the fundamentals of the sales process through group sales, new season ticket sales and renewals across all ticketed sports. The Account Executive position will receive training, development and be provided the opportunity for rapid career advancement to Senior level sales roles, and leadership positions with added responsibility.Responsibilities:Qualifications:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

BasketballTeamwork OnlineAccount Executive Uc Davis

Ticketing Digital Communications Coordinator

Full-timeGeneral Sports BusinessFIFATicketing, Hospitality & Stadium RevenueFixed Term - Full TimeBrazil

Ticketing Digital Communications CoordinatorDepartment: Ticketing, Hospitality & Stadium RevenueEmployment Type: Fixed Term - Full TimeLocation: BrazilDescriptionFIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.Please submit your CV in English, as it will be reviewed by an international team.THE POSITIONReporting organizationally to the Ticketing Customer Relationship Senior Manager and working closely with the Ticketing Digital Communications Manager, the Ticketing Digital Communications Coordinator will help serve Ticketing and Hospitality efforts for the FIFA Women's World Cup 2027™. This role will coordinate the planning and execution of all customer communications and collaterals across the ticket sales process, in line with the applicable sales strategy and ticketing requirements, working closely with all other sub-teams and Functional Areas to ensure consistent delivery. The Ticketing Digital Communications Coordinator focuses particularly on the delivery of accurate, consistent, and relevant outputs to ensure that the customer has all the relevant information needed before, during, and after the purchase process for the FIFA Women's World Cup 2027™, within the right timing, the correct format and the appropriate language for each customer. Coordinate the creation and delivery of all ticket sales collateral and customer communications, including drafting, reviewing, translating, implementing, and maintaining them to meet quality and timing requirements, in line with the established strategy and processes. Draft and review the sales collaterals and customer communications, which include but are not limited to: content for online ticketing portals and mobile apps, FIFA.com pages, FAQs portal, Standard Responses, Chatbot scripts, ticketing guides, call centre and IVR scripts, transactional emails and customer communications. Coordinate with internal and external stakeholders to execute the review and translation of all content into relevant languages, following established processes and ensuring quality and timeliness. Maintain the ticketing glossary and respective translations, ensuring their correct and consistent implementation. Regularly liaise with the Customer Care team to review the effectiveness of the sales collaterals and the customer communications. Support the identification and implementation of solutions to proactively communicate with customers and contribute to customer information and satisfaction goals. Monitor and continuously update all sales collaterals and customer communications, to ensure accuracy, relevance, and consistency at all times during the ticketing customer journey process. Support the team to ensure timely and effective content management of online ticketing portals and mobile ticketing apps, including the execution of applicable user acceptance tests. Ensure all sales collaterals and customer communications are accurate, consistent, relevant, and compliant with the applicable sales strategy and ticketing requirements. Support the use of a CRM system and a Marketing Automation Tool to send transactional emails and mass communications to customers, including building and sending of audiences, workflows, emails, communications, and respective reporting of results. Ensure an efficient administration and archive of all versions of sales collaterals and customer communications, in all languages. Ensure adherence to specific operational deadlines and compliance with ticketing policies and regulations. YOUR PROFILE SKILLS FRAMEWORK ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyse one’s behaviour, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes. DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances. INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts. INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents. VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. EDUCATION & QUALIFICATIONS Bachelor's or master's degree or equivalent in a relevant area such as Digital Marketing, Communications, or similar. WORK EXPERIENCE Minimum three years of experience creating and coordinating content for ticketing processes/solutions for events, ideally in the sports industry. Experience using content management and Marketing Automation Tools within large-scale projects, ideally inside ticketing and/or sports events, requiring strong communication and organizational skills. Coordinating projects related to content creation and/or translations that require attention to detail, ensuring accuracy and consistency. Venue and onsite operations experience for large-scale events, ideally in the sports industry, is nice to have. Communication and problem-solving skills. Translation experience, translating digital content and documents from English to Portuguese and vice-versa, would be an advantage. LANGUAGES Fluent in English and Portuguese, spoken and written. A native level of at least one of the following: French, Spanish, German or Arabic is nice to have. TECHNOLOGY Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools. Marketing Automation Tools and Content management platforms. Experience with Ticketing Systems is nice to have. Certifications & Requirements Ability to re-locate to Rio de Janeiro Right to work in Brazil FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.Please submit your CV in English, as it will be reviewed by an international team.Reporting organizationally to the Ticketing Customer Relationship Senior Manager and working closely with the Ticketing Digital Communications Manager, the Ticketing Digital Communications Coordinator will help serve Ticketing and Hospitality efforts for the FIFA Women's World Cup 2027™. This role will coordinate the planning and execution of all customer communications and collaterals across the ticket sales process, in line with the applicable sales strategy and ticketing requirements, working closely with all other sub-teams and Functional Areas to ensure consistent delivery. The Ticketing Digital Communications Coordinator focuses particularly on the delivery of accurate, consistent, and relevant outputs to ensure that the customer has all the relevant information needed before, during, and after the purchase process for the FIFA Women's World Cup 2027™, within the right timing, the correct format and the appropriate language for each customer. SKILLS FRAMEWORK ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyse one’s behaviour, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes. DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances. INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts. INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents. VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. EDUCATION & QUALIFICATIONS Bachelor's or master's degree or equivalent in a relevant area such as Digital Marketing, Communications, or similar. WORK EXPERIENCE LANGUAGES Fluent in English and Portuguese, spoken and written. A native level of at least one of the following: French, Spanish, German or Arabic is nice to have. TECHNOLOGY Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools. Marketing Automation Tools and Content management platforms. Experience with Ticketing Systems is nice to have. Certifications & Requirements

Ticketing Group Sales Coordinator

Full-timeGeneral Sports BusinessFIFATicketing, Hospitality & Stadium RevenueFixed Term - Full TimeBrazil

Ticketing Group Sales CoordinatorDepartment: Ticketing, Hospitality & Stadium RevenueEmployment Type: Fixed Term - Full TimeLocation: BrazilDescriptionFIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.Please submit your CV in English, as it will be reviewed by an international team.THE POSITIONReporting organizationally to the Ticketing Customer Relationship Senior Manager and working closely with the Ticketing Group Sales Manager, the Ticketing Group Sales Coordinator will help serve Ticketing and Hospitality efforts for the FIFA Women's World Cup 2027™. This role will support the implementation of the customer care strategies and processes for Group Sales Customers, to specifically fulfil all Group Sales ticketing requirements and ensure a smooth and successful ticketing operation for these customers. The Ticketing Group Sales Coordinator must ensure compliance with the applicable sales strategy and the FIFA ticketing requirements, policies and regulations, whilst providing support to Group Sales customers with ticketing issues and enquiries. The Ticketing Group Sales Coordinator focuses particularly on the delivery of effective ticketing customer care for the FIFA Women's World Cup 2027. KEY RESPONSIBILITIESImplement customer care processes across all established communications channels (email, phone, and any other ticketing bespoke systems), in line with the applicable strategy. Support regular quality assurance checks across the customer care operation, in line with the sales strategy and FIFA ticketing requirements, policies and regulations. Perform customer care ticketing processes (back office and onsite) whenever required. Support and maintain relationships with Group Sales customers, resolving issues and enquiries. Monitor ticket inventory, order status and deadlines for Group Sales bookings. Issue all necessary ticketing communications and be able to translate into required languages, where applicable. Present ticketing information to Group Sales customers and other stakeholders, both in person and online, as required. Follow established communication and escalation processes and support their consistent implementation across stakeholders. Implement quality control procedures to ensure that any deviation from requirements is detected and corrected as soon as possible. Support the research and implementation of solutions to increase the productivity of the group sales customer care team and maximize customer information and satisfaction. Analyse and report regularly on KPIs and the effectiveness of customer care being delivered. Proactively identify and report on patterns and risks and implement processes to mitigate them. Ensure that all customer care processes are in compliance with the different FIFA functional areas requirements, including but not limited to Legal, Sustainability, Data Protection, Finance, etc. Liaise with internal and external stakeholders to ensure the relevant customer care information is available and share applicable knowledge. Ensure an efficient administration and archive of all versions of customer care and knowledge base, in all languages. Report on the implementation of sales strategy and ticketing requirements. Ensure adherence to specific operational deadlines and project plans and compliance with ticketing policies, regulations and GDPR. YOUR PROFILE SKILLS FRAMEWORK ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyse one’s behaviour, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes. DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculate risks, explore alternative solutions, and respond promptly to unforeseen circumstances. INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts. INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents. VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. EDUCATION & QUALIFICATIONS Bachelor's or Master's degree or equivalent in relevant areas. WORK EXPERIENCE Experience in the planning and delivery of a similar project for a major international sports event. Experience in customer care delivery for Group Sales, corporate customers and/or business stakeholders. Experience working within small, cross-functional teams, with exposure to day-to-day task coordination. Delivery of user acceptance tests. Ticketing. Venue and onsite operations experience for major sports events. Customer Service. Excellent communication and relationship management. Good numeracy. Courtesy and Cooperation. Accountability and Transparency. Analysis and Innovation. Flexibility and Adaptability. Perseverance and Dedication. Proactivity and Organisation. Time Management and Prioritisation. LANGUAGES Fluent in English and Portuguese, spoken and written. Fluent in Spanish, French or German, spoken and written. TECHNOLOGY Proficient in MS Office (Excel, Word, PowerPoint, Monday) and planning software and online collaboration tools CRM software for case management, including automatic and manual management of the cases. Certifications & Requirements Ability to re-locate to Rio de Janeiro Right to work in Brazil FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.Please submit your CV in English, as it will be reviewed by an international team.Reporting organizationally to the Ticketing Customer Relationship Senior Manager and working closely with the Ticketing Group Sales Manager, the Ticketing Group Sales Coordinator will help serve Ticketing and Hospitality efforts for the FIFA Women's World Cup 2027™. This role will support the implementation of the customer care strategies and processes for Group Sales Customers, to specifically fulfil all Group Sales ticketing requirements and ensure a smooth and successful ticketing operation for these customers. The Ticketing Group Sales Coordinator must ensure compliance with the applicable sales strategy and the FIFA ticketing requirements, policies and regulations, whilst providing support to Group Sales customers with ticketing issues and enquiries. The Ticketing Group Sales Coordinator focuses particularly on the delivery of effective ticketing customer care for the FIFA Women's World Cup 2027. KEY RESPONSIBILITIESImplement customer care processes across all established communications channels (email, phone, and any other ticketing bespoke systems), in line with the applicable strategy. SKILLS FRAMEWORK ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyse one’s behaviour, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes. DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculate risks, explore alternative solutions, and respond promptly to unforeseen circumstances. INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts. INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents. VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. EDUCATION & QUALIFICATIONS Bachelor's or Master's degree or equivalent in relevant areas. WORK EXPERIENCE LANGUAGES Fluent in English and Portuguese, spoken and written. Fluent in Spanish, French or German, spoken and written. TECHNOLOGY Certifications & Requirements

Ticketing Member Associations Customer Care

Full-timeGeneral Sports BusinessFIFATicketing, Hospitality & Stadium RevenueFixed Term - Full TimeBrazil

Ticketing Member Associations Customer CareDepartment: Ticketing, Hospitality & Stadium RevenueEmployment Type: Fixed Term - Full TimeLocation: BrazilDescriptionFIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.Please submit your CV in English, as it will be reviewed by an international team.THE POSITIONReporting organizationally to the Ticketing Customer Relationship Senior Manager the Ticketing Member Associations Customer Care Manager will help serve Ticketing and Hospitality efforts for the FIFA Women’s World Cup 2027™. This role will be responsible for planning and management of the customer care strategies and processes for Group Sales Customers to specifically fulfil all FIFA’s Member Associations ticketing requirements and ensure a smooth and successful ticketing operation for these key FIFA stakeholders. The Customer Care Manager must ensure compliance with the applicable sales strategy and the FIFA ticketing requirements, policies and regulations whilst providing support to all Member Associations with ticketing issues and enquiries. The Customer Care Manager focuses particularly on the delivery of effective ticketing customer care for the FIFA Women’s World Cup 2027. Plan and implement effective customer care strategies and processes across all the established communications channels (email, phone and any other ticketing bespoke systems); Train and manage a small team, in line with the sales strategy and FIFA ticketing requirements, policies and regulations; including regular quality assurance checks; Perform customer care ticketing processes (back office and onsite) whenever required; Build, manage and maintain successful relationships with all FIFA’s Member Associations whilst resolving all issues and enquiries; Manage and monitor the ticket quota and requests allocated to FIFA Member Associations; Issue all necessary ticketing communications and be able to translate into required languages, where applicable; Present ticketing information to Member Associations and other stakeholders both in person and online; Plan effective communication and escalation processes and ensure implementation within the team; Plan and implement quality control procedures to ensure that any deviation from the requirements is detected and corrected as soon as possible; Actively research and implement solutions to pro-actively increase the productivity of the group sales customer care team, and maximise customer information and satisfaction; Analyse and report regularly on KPIs and the effectiveness of customer care being delivered; Pro-actively identify and report on patterns and risks, and implement processes to mitigate them; Ensure that all customer care processes are in compliance with the different FIFA functional areas requirements, including but not limited to Legal, Sustainability, Data Protection, Finance, etc.; Liaise with internal and external stakeholders to ensure the relevant customer care information is available and share applicable knowledge; Ensure an efficient administration and archive of all versions of customer care and knowledge base, in all languages; Report on the implementation of sales strategy and ticketing requirements; Ensure adherence to specific operational deadlines and project plans and compliance with ticketing policies, regulations and GDPR.YOUR PROFILE SKILLS FRAMEWORK ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyse one’s behaviour, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes. DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculate risks, explore alternative solutions, and respond promptly to unforeseen circumstances. INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts. INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents. VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. EDUCATION & QUALIFICATIONS Bachelor's or Master's degree or equivalent in relevant areas. WORK EXPERIENCE Planning and delivery of a similar project for a major international sport event Planning and delivery of Customer Care for corporate customers/business stakeholders Leading and managing small teams Delivery of user acceptance tests Ticketing Venue and onsite operations experience for major sports event Customer Service Excellent communication and relationship management Good numeracy Courtesy and Cooperation Accountability and Transparency Analysis and Innovation Flexibility and Adaptability Perseverance and Dedication Proactivity and Organisation Time Management and Prioritisation LANGUAGES Fluent in English and Portuguese, spoken and written. Fluent in Spanish, French or German, spoken and written. TECHNOLOGY Proficient in MS Office (Excel, Word, PowerPoint, Monday) and planning software and online collaboration tools CRM software for case management, including automatic and manual management of the cases. Certifications & Requirements Ability to re-locate to Rio de Janeiro Right to work in Brazil FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.Please submit your CV in English, as it will be reviewed by an international team.Reporting organizationally to the Ticketing Customer Relationship Senior Manager the Ticketing Member Associations Customer Care Manager will help serve Ticketing and Hospitality efforts for the FIFA Women’s World Cup 2027™. This role will be responsible for planning and management of the customer care strategies and processes for Group Sales Customers to specifically fulfil all FIFA’s Member Associations ticketing requirements and ensure a smooth and successful ticketing operation for these key FIFA stakeholders. The Customer Care Manager must ensure compliance with the applicable sales strategy and the FIFA ticketing requirements, policies and regulations whilst providing support to all Member Associations with ticketing issues and enquiries. The Customer Care Manager focuses particularly on the delivery of effective ticketing customer care for the FIFA Women’s World Cup 2027. SKILLS FRAMEWORK ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyse one’s behaviour, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes. DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculate risks, explore alternative solutions, and respond promptly to unforeseen circumstances. INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts. INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents. VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. EDUCATION & QUALIFICATIONS Bachelor's or Master's degree or equivalent in relevant areas. WORK EXPERIENCE LANGUAGES Fluent in English and Portuguese, spoken and written. Fluent in Spanish, French or German, spoken and written. TECHNOLOGY Certifications & Requirements

Ticketing General Public Customer Care Manager

Full-timeGeneral Sports BusinessFIFATicketing, Hospitality & Stadium RevenueFixed Term - Full TimeBrazil

Ticketing General Public Customer Care ManagerDepartment: Ticketing, Hospitality & Stadium RevenueEmployment Type: Fixed Term - Full TimeLocation: BrazilDescriptionFIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.Please submit your CV in English, as it will be reviewed by an international team.THE POSITIONReporting to the Ticketing Customer Relationship Senior Manager, the Ticketing General Public Customer Care Manager owns the design, implementation and performance of the customer care strategy for General Public ticket buyers across the FIFA Women's World Cup 2027™ ticketing and hospitality operation. The role translates FIFA's ticketing requirements and the tournament's sales strategy into a working service model (service levels, escalation paths, vendor standards) and leads the resources responsible for delivering it. Given the tournament's international buyer base, the role carries direct accountability for service quality to overseas clients, including language coverage, time-zone alignment and cross-border payment and fraud edge cases. Define and own the customer care strategy and operating model across every channel (contact forms, call center, chatbot, email, and any added over time), setting the direction that Coordinators, Specialists and outsourced teams execute day to day. Own the end-to-end relationship with outsourced customer care and call center providers — contract terms and SLAs, onboarding and setup, ongoing performance management, and renewal or renegotiation decisions when service falls short. Define the training curriculum and certification standards for customer care and call center staff, aligned to the sales strategy and FIFA ticketing regulations, and hold providers and team leads accountable for delivery quality and pass rates. Step into direct customer care delivery (back office and onsite) only for cases requiring Manager-level authority — media-sensitive escalations, VIP-adjacent complaints surfacing through the General Public channel, or capacity gaps during peak on-sale periods and match days. Design and own the escalation governance framework across channels and teams, and act as the final internal escalation point before matters reach the Senior Manager. Set the quality control framework and standards and own the corrective-action decisions when the QA team flags deviations from service requirements. Own the case management strategy inside the CRM — workflow design, automation rules, and the logic for what's handled automatically versus manually — partnering with the CRM/Digital team on system configuration. Build the business case for, and drive adoption of, productivity and satisfaction improvements — tooling, process redesign, agent enablement — across customer care and call center operations. Identify and report patterns and risks to the Senior Manager and relevant FIFA stakeholders, own the mitigation processes, and escalate anything beyond the team's authority to resolve. Act as Customer Care's point of accountability toward FIFA functional areas (Legal, Sustainability, Data Protection, Finance, etc.), translating their requirements into operational process and owning any compliance gaps that surface. Define the KPI framework for customer care and call center performance, and use CRM and other systems' output to make staffing, resourcing and vendor-performance decisions — reporting outcomes to the Senior Manager. Lead the Quality Assurance team: set methodology and standards, and use QA findings to drive corrective action across the wider operation, in-house and outsourced. Own the governance model for the multilingual customer care knowledge base — standards, versioning, ownership — with day-to-day administration executed by the team. YOUR PROFILE SKILLS FRAMEWORK ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyse one’s behaviour, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes. DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculate risks, explore alternative solutions, and respond promptly to unforeseen circumstances. INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts. INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents. VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. EDUCATION & QUALIFICATIONS Bachelor's or Master's degree or equivalent in relevant areas. WORK EXPERIENCE Minimum five years experience in leading large teams, including in-house staff and external service providers, with international and different cultural backgrounds under the same goal. Minimum three years experience in leading Ticketing Customer Care teams on major international sports events, including recruitment, training, and the delivery of the project. Planning, managing, and conducting ticketing customer care strategies and processes for world-scale projects, experience in International Sports Events, including previous FIFA World Cups. Venue and onsite operations experience for ticketing and/or Sport Events. Experience in similar role during previous FIFA World Cups. Team-leading skills, able to lead multicultural teams. Communication and problem-solving skills. LANGUAGES Fluent in English and Portuguese, spoken and written. Spanish and/or additional languages is highly advantageous. TECHNOLOGY Proficient in MS Office (Excel, Word, PowerPoint, Monday) and planning software and online collaboration tools CRM software for case management, including automatic and manual management of the cases. Certifications & Requirements Ability to re-locate to Rio de Janeiro Right to work in Brazil FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.Please submit your CV in English, as it will be reviewed by an international team.Reporting to the Ticketing Customer Relationship Senior Manager, the Ticketing General Public Customer Care Manager owns the design, implementation and performance of the customer care strategy for General Public ticket buyers across the FIFA Women's World Cup 2027™ ticketing and hospitality operation. The role translates FIFA's ticketing requirements and the tournament's sales strategy into a working service model (service levels, escalation paths, vendor standards) and leads the resources responsible for delivering it. Given the tournament's international buyer base, the role carries direct accountability for service quality to overseas clients, including language coverage, time-zone alignment and cross-border payment and fraud edge cases. SKILLS FRAMEWORK ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyse one’s behaviour, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes. DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculate risks, explore alternative solutions, and respond promptly to unforeseen circumstances. INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts. INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents. VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. EDUCATION & QUALIFICATIONS Bachelor's or Master's degree or equivalent in relevant areas. WORK EXPERIENCE LANGUAGES Fluent in English and Portuguese, spoken and written. Spanish and/or additional languages is highly advantageous. TECHNOLOGY Certifications & Requirements

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