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Search: operations
ASM Global | Allegiant Stadium

Guest Experience Coordinator

Las Vegas, NV, USPosted 28 Jul 2026

Legends GlobalLegends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!Allegiant Stadium Located adjacent to the world-famous Las Vegas Strip and home to the Las Vegas Raiders, Allegiant Stadium is an award-winning global events destination. A state-of-the-art, multipurpose venue with a capacity of 65,000, Allegiant Stadium hosted world-class music artists such as Garth Brooks, The Rolling Stones, Guns N’ Roses, Illenium and BTS with more legendary concerts to come. The fully enclosed stadium is also home to the UNLV Rebels football team and has hosted premier sporting events such as the CONCACAF Gold Cup Final, Pac-12 Championship Game, Las Vegas Bowl, and WWE SummerSlam. The venue also hosted the NFL Pro Bowl in 2022 and Super Bowl LVIII in 2024. Allegiant Stadium is committed to giving back to the community through numerous diversity, inclusion, and community outreach initiatives. Job SummaryAs the Guest Experience Coordinator, you will play a key role in ensuring exceptional service delivery and seamless guest experience execution at Allegiant Stadium. Reporting to the Director of Guest Experience, you will support all aspects of guest engagement while managing administrative and logistical elements of guest related operations.This role is responsible for coordinating memorable guest interactions and maintaining high service standards. Additionally, you will plan and execute guest related requirements for ancillary events, internal meetings, and press conferences—ensuring all facility policies are upheld and stakeholder expectations are met. Acting as a liaison between the facility, tenants, clients, teammates, and vendors, you will help foster a collaborative and organized environment.Required Qualifications (Job Knowledge, Skills, and Education): A minimum education level of: BA/BS Degree (4-year) Minimum of 2-4 years of related work experience within customer service and/or sports and entertainment industry.Must have knowledge and experience operating scheduling systems (ABI Mastermind preferred) and managing personnel staffingResponse promptly and communicate effectively with guests and team members related to inquiries and concerns via in person conversations, email and telephone with professionalism.Proficient with computers and the Microsoft Office Suite (Word, Excel and Outlook). Dependable, reliable, and punctual.Ability to work assigned and varying shifts and complete responsibilities in a timely manner. Ability to adapt and work effectively in various parts of the facility. Ability to work in various climates based on the environment. Must have a flexible schedule, with the ability to work nights, weekends, and holidays when necessary.Preferred Qualifications (if applicable):Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Legends Global may require an employee to perform duties outside his/her normal description. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.We thank all applicants for their interest, however, only those selected for an interview will be contacted.Legends GlobalLegends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!Allegiant Stadium Located adjacent to the world-famous Las Vegas Strip and home to the Las Vegas Raiders, Allegiant Stadium is an award-winning global events destination. A state-of-the-art, multipurpose venue with a capacity of 65,000, Allegiant Stadium hosted world-class music artists such as Garth Brooks, The Rolling Stones, Guns N’ Roses, Illenium and BTS with more legendary concerts to come. The fully enclosed stadium is also home to the UNLV Rebels football team and has hosted premier sporting events such as the CONCACAF Gold Cup Final, Pac-12 Championship Game, Las Vegas Bowl, and WWE SummerSlam. The venue also hosted the NFL Pro Bowl in 2022 and Super Bowl LVIII in 2024. Allegiant Stadium is committed to giving back to the community through numerous diversity, inclusion, and community outreach initiatives. Job SummaryAs the Guest Experience Coordinator, you will play a key role in ensuring exceptional service delivery and seamless guest experience execution at Allegiant Stadium. Reporting to the Director of Guest Experience, you will support all aspects of guest engagement while managing administrative and logistical elements of guest related operations.This role is responsible for coordinating memorable guest interactions and maintaining high service standards. Additionally, you will plan and execute guest related requirements for ancillary events, internal meetings, and press conferences—ensuring all facility policies are upheld and stakeholder expectations are met. Acting as a liaison between the facility, tenants, clients, teammates, and vendors, you will help foster a collaborative and organized environment.Required Qualifications (Job Knowledge, Skills, and Education):Preferred Qualifications (if applicable):Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Legends Global may require an employee to perform duties outside his/her normal description. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.We thank all applicants for their interest, however, only those selected for an interview will be contacted.

FootballTeamwork OnlineGuest Experience Coordinator
Full job detailsView job
Playfly Sports

Ad Operations Specialist

USPosted 28 Jul 2026

AD OPERATIONS SPECIALIST (Remote) THE RUNDOWN Playfly Sports is looking for an Ad Operations Specialist to join our team. In this role, you will support the execution, governance, and optimization of Playfly's enterprise digital advertising business by serving as the operational bridge between Sales, Property Partner Services, FanServ, technology vendors, and university partners. You will own campaign intake and submission, operational standards, inventory strategy, vendor coordination, and advertising technology initiatives that maximize campaign performance, improve operational efficiency, and drive revenue growth across the Playfly portfolio. WHAT YOU’LL ACCOMPLISH Serve as Playfly's primary owner of digital advertising operations across university and high school partner websites and mobile applications Collect campaign requirements from Playfly Sports Properties teams and submit digital advertising campaign requests through Stadium, FanServ's campaign management platform, ensuring all creative assets, targeting parameters, flight dates, impression goals, and sponsorship details are complete and accurate prior to execution Coordinate with Playfly Sales, Property Partner Services, and FanServ to facilitate campaign launches, revisions, creative updates, and delivery priorities Act as Playfly's primary operational liaison with FanServ, managing day-to-day communication, issue resolution, workflow improvements, service-level expectations, and implementation of new advertising capabilities Review campaign pacing, delivery, and operational performance, escalating issues and coordinating resolutions with FanServ and internal stakeholders Provide inventory forecasts, campaign flight recommendations, and monetization guidance to Playfly Sports Properties sales teams Drive inventory strategy, supply optimization, and yield management through ongoing analysis of inventory utilization, fill rates, and advertising performance Serve as the subject matter expert for Playfly Sports Properties on digital advertising capabilities, ad serving best practices, monetization opportunities, and campaign execution workflows Partner with website, mobile application, and advertising technology vendors to support platform enhancements, technical integrations, and new advertising capabilities Develop operational standards, documentation, and best practices that drive consistency, efficiency, and scalability across the Playfly portfolio Monitor digital advertising and ad technology trends, recommending new tools, workflows, and capabilities that improve operational efficiency, advertiser performance, and revenue generation Produce operational reporting, campaign insights, and business recommendations that support revenue growth and informed decision-making Other job-related duties as assigned WHAT YOU’LL BRING Bachelor's degree in digital media or related field preferred 5+ years of professional experience in digital advertising operations, ad trafficking, ad technology, or a similar role Strong working knowledge of the digital advertising ecosystem, including Google Ad Manager 360, ad serving technologies, workflows, terminology, and metrics Knowledge of audience targeting and data-driven advertising tactics Highly organized, detail-oriented, and able to manage multiple projects simultaneously Proficiency with Microsoft 365 applications, particularly Excel, PowerPoint, and Teams, with the ability to analyze data, develop reports, and communicate business insights effectively Orientation toward providing excellent client service and following through on requests Excellent communication skills with the ability to educate and guide individuals with varying levels of digital advertising knowledge TRAVEL, LIFTING, PHYSICAL REQUIREMENTS Occasional travel may be required COMPENSATION Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The base pay range for this role is:$85,000—$90,000 USD WHAT WE DO Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com WHAT WE STAND FOR At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it’s just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve. EEOC & DIVERSITY STATEMENT Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. ACCOMMODATIONS Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@playfly.com. We are unable to sponsor or take over sponsorship of an employment visa for this role at this time Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. For California and UK Residents, please read our Privacy Policy Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The base pay range for this role is:$85,000—$90,000 USDActual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The base pay range for this role is:$85,000—$90,000 USDActual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The base pay range for this role is:$85,000—$90,000 USD WHAT WE DO Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com WHAT WE STAND FOR At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it’s just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve. EEOC & DIVERSITY STATEMENT Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. ACCOMMODATIONS Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@playfly.com. We are unable to sponsor or take over sponsorship of an employment visa for this role at this time Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. For California and UK Residents, please read our Privacy Policy WHAT WE DO Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com WHAT WE STAND FOR At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it’s just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve. EEOC & DIVERSITY STATEMENT Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. ACCOMMODATIONS Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@playfly.com. We are unable to sponsor or take over sponsorship of an employment visa for this role at this time WHAT WE DO Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com WHAT WE STAND FOR At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it’s just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve. EEOC & DIVERSITY STATEMENT Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. ACCOMMODATIONS Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@playfly.com. We are unable to sponsor or take over sponsorship of an employment visa for this role at this time Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. For California and UK Residents, please read our Privacy Policy Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. For California and UK Residents, please read our Privacy Policy

BasketballTeamwork OnlineAd Operations Specialist
Full job detailsView job
Minnesota Wild / Minnesota Sports & Entertainment

Manager, Guest Experience (Scheduling Administration)

Saint Paul, MN, USPosted 28 Jul 2026

Salary Range: $25.00 per hour Position Summary: The Manager of Guest Experience serves as the Manager on Duty during events and is responsible for providing excellent customer service to all guests at the Grand Casino Arena, Roy Wilkins Auditorium, RiverCentre, and TRIA Rink. This position is a strong contributor to the motivation and oversight of guest service functions, ensuring staff satisfaction and retention while providing superior service and a safe environment. This includes emphasizing the scheduling of part-time staff for all events, in collaboration with the Senior Scheduling Manager. Responsibilities/Essential Functions: On event days, the Guest Experience Manager oversees front-line staff and provides leadership and oversight of venue operations to ensure a safe, secure, and exceptional guest experience. Oversee event-related building preparations, including gate signage, ADA platform set-up, and additional operational requests to ensure the venue is event-ready and meets client expectations. Coordinates event preparation, including staff assignments, preparation and distribution of event-day materials, and research of previous events within the facility and at comparable venues to support planning and preparation for the event. Attends security briefings and collaborates with internal departments, public safety partners, and event stakeholders to support operational readiness. Leads pre-event staff meetings, communicating event-specific information, operational expectations, safety procedures, and guest service priorities. Provides supervision and support during the event to part-time staff by addressing employee concerns and performance issues as they arise, reinforcing uniform and departmental standards, monitoring employee engagement, documenting staff issues, and escalating significant concerns as appropriate. Directs staff and available resources during incidents, ensuring timely decision-making, risk mitigation, proper documentation, and collection of witness statements in accordance with departmental procedures. Provides leadership, guidance, and operational support to contracted security and first aid personnel, fostering collaboration and ensuring a safe, secure, and guest-focused environment. Responds to guest concerns, operational issues, and emergency incidents, assessing situations and determining appropriate courses of action. Reviews, prepares, and processes departmental billing for non-Minnesota Wild events. Ensures the highest standards of safety and security by proactively monitoring event operations, evaluating procedures, identifying operational risks, and implementing improvements that support a safe, secure, and welcoming environment. Supports the Incident Management Team (IMT) during emergency situations by implementing established response procedures, coordinating staff, and assisting with the safe and orderly evacuation of guests, employees, and event personnel. Maintains working knowledge of venue operational and security equipment, including Evolv screening systems, magnetometers, ticket scanners, pedestals, 24/7 communication devices, radios, and X-ray machines, ensuring proper operation, troubleshooting issues, and supporting safe, efficient event operations. Accurately completes and verifies operational documentation, including incident reports, end-of-event reports, and ticket counts, utilizing the 24/7 Operations Management System to ensure timely, complete, and accurate event records Maintains a thorough understanding of departmental and facility policies and procedures, ensuring staff consistently follow established standards through coaching, guidance, and accountability. On non-event days, the Guest Experience Manager partners with the Senior Scheduling Manager to coordinate staff scheduling and supports training and operational planning. They also review guest feedback to identify service improvements and ensure readiness for upcoming events. Ensures appropriate staffing levels based on event attendance, operational needs, and venue requirements. Collaborates with the assigned Manager on Duty to accommodate event-specific staffing requests and operational changes. Maintains proficiency in the Slick scheduling system to support efficient scheduling and staff communication. Monitors and tracks employee attendance, availability, and event participation to support staffing decisions and workforce planning Maintains working knowledge of, and the ability to learn, departmental programs, systems, and technology, including the 24/7 Incident Management System, Dayforce HCM, SeatGeek ticketing platform, Evolv technology, and other operational systems required to support event operations. Collaborate and assist with implementation of staff recognitions and rewards Participate in planning and execution of annual and ongoing training. Answer and respond to Guest Experience inbox and phone line inquiries within 24 business hours. Contribute to the growth of the Guest Experience Department and be committed to exceeding guest expectations while displaying teamwork. Perform other duties as assigned. Position Requirements: Formal Education & Certification: High School Diploma or equivalent. Associate's degree or equivalent experience in Facilities Management, Hospitality Management, or a similar field preferred. Knowledge & Experience: One to three years of progressive customer service experience. Customer service supervisory experience preferred. Strong computer skills, including Microsoft Office, PowerPoint, Customer Relations Management (CRM), and Employee Data Systems. Personal Attributes: Crowd management practices as they pertain to safety, fire codes, procedures, etc. Able to follow instructions and respond to leadership. Able to always work with the guests and staff professionally. Customer service-centric and portrays a fan and employee-friendly attitude and positive outlook. Strong organizational, planning, and implementation skills. Demonstrate a high level of professionalism. Exhibits sound and accurate judgment. Perform detailed event work. Able to work independently and within a team and a service-oriented environment. Performs effectively in a fast-paced environment, using strong critical thinking and sound judgment to make timely decisions that advance organizational objectives. Work Conditions: This position works long, irregular hours, including nights, weekends, and holidays, primarily on events or projects throughout the campus. Days off each week will vary based on business needs. Work long hours with limited supervision. Physical requirements include sitting, walking, standing, bending, squatting, climbing up and down stairs, kneeling, twisting, lifting, grasping, etc., spending most, if not all, of a work shift on your feet. Lifting requirements include being able to lift 50 pounds. Ability to push and pull wheelchairs up to 300 lbs. Benefits offered including Medical, Dental, Vision, Retirement, and a robust PTO policy. ADA/EEO Statement: Our company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application process or perform the essential functions of the job, please contact the People Team to request an accommodation. We will engage in an interactive process to assess your needs and provide appropriate accommodations to enable you to perform the essential functions of the position unless it would cause an undue hardship. We are an equal-opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. It is our policy to provide equal employment opportunity for all employees and applicants for employment. We value diversity and inclusion in our workplace and promote a work environment that respects and supports individuals without bias.

General Sports BusinessTeamwork OnlineManager, Guest Experience (scheduling Administration)
Full job detailsView job
Minnesota Wild / Minnesota Sports & Entertainment

Manager, Guest Experience (Operations Administration)

Saint Paul, MN, USPosted 28 Jul 2026

Manager, Guest Experience: $25.00 per hour Position Summary: The Manager of Guest Experience serves as the Manager on Duty during events and is responsible for providing excellent customer service to all guests at the Grand Casino Arena, Roy Wilkins Auditorium, RiverCentre, and TRIA Rink. This position is a strong contributor to the motivation and oversight of guest service functions, ensuring staff satisfaction and retention while providing superior service and a safe environment. This includes fostering employee engagement and retention through effective communication, operational oversight, and leadership. In addition to event responsibilities, this role supports departmental operations, including Lost and Found, facility tours, and payroll processing for part-time staff in partnership with the Payroll Manager. Responsibilities/Essential Functions: On event days, the Guest Experience Manager oversees front-line staff and provides leadership and oversight of venue operations to ensure a safe, secure, and exceptional guest experience. Oversee event-related building preparations, including gate signage, ADA platform set-up, and additional operational requests to ensure the venue is event-ready and meets client expectations. Coordinates event preparation, including staff assignments, preparation and distribution of event-day materials, and research of previous events within the facility and at comparable venues to support planning and preparation for the event. Attends security briefings and collaborates with internal departments, public safety partners, and event stakeholders to support operational readiness. Leads pre-event staff meetings, communicating event-specific information, operational expectations, safety procedures, and guest service priorities. Provides supervision and support during the event to part-time staff by addressing employee concerns and performance issues as they arise, reinforcing uniform and departmental standards, monitoring employee engagement, documenting staff issues, and escalating significant concerns as appropriate. Directs staff and available resources during incidents, ensuring timely decision-making, risk mitigation, proper documentation, and collection of witness statements in accordance with departmental procedures. Provides leadership, guidance, and operational support to contracted security and first aid personnel, fostering collaboration and ensuring a safe, secure, and guest-focused environment. Responds to guest concerns, operational issues, and emergency incidents, assessing situations and determining appropriate courses of action. Reviews, prepares, and processes departmental billing for non-Minnesota Wild events. Ensures the highest standards of safety and security by proactively monitoring event operations, evaluating procedures, identifying operational risks, and implementing improvements that support a safe, secure, and welcoming environment. Supports the Incident Management Team (IMT) during emergency situations by implementing established response procedures, coordinating staff, and assisting with the safe and orderly evacuation of guests, employees, and event personnel. Maintains working knowledge of venue operational and security equipment, including Evolv screening systems, magnetometers, ticket scanners, pedestals, 24/7 communication devices, radios, and X-ray machines, ensuring proper operation, troubleshooting issues, and supporting safe, efficient event operations. Accurately completes and verifies operational documentation, including incident reports, end-of-event reports, and ticket counts, utilizing the 24/7 Operations Management System to ensure timely, complete, and accurate event records Maintains a thorough understanding of departmental and facility policies and procedures, ensuring staff consistently follow established standards through coaching, guidance, and accountability. On non-event days, the Guest Experience Manager oversees day-to-day Guest Experience department operations, supporting payroll, training, staff engagement, guest communications, and operational programs to ensure service excellence. Partners with the payroll manager to ensure payroll is completed and accurate for all events. Leads weekly facility tours as required, delivering a welcoming and informative experience for guests and visitors. Supports the department's Lost and Found operations by accurately documenting, tracking, and processing items through the 24/7 Operations Management System, and assisting with the return and disposition of property in accordance with established departmental procedures. Proficiency in the Slick scheduling system. Maintains working knowledge of, and the ability to learn, departmental programs, systems, and technology, including the 24/7 Incident Management System, Dayforce HCM, SeatGeek ticketing platform, Evolv technology, and other operational systems required to support event operations. Collaborate and assist with implementation of staff recognitions and rewards Participate in planning and execution of annual and ongoing training. Answer and respond to Guest Experience inbox and phone line inquiries within 24 business hours. Contribute to the growth of the Guest Experience Department and be committed to exceeding guest expectations while displaying teamwork. Perform other duties as assigned. Position Requirements: Formal Education & Certification: High School Diploma or equivalent. Associate's degree or equivalent experience in Facilities Management, Hospitality Management, or a similar field preferred. Knowledge & Experience: One to three years of progressive customer service experience. Customer service supervisory experience preferred. Strong computer skills, including Microsoft Office, PowerPoint, Customer Relations Management (CRM), and Employee Data Systems. Crowd management practices as they pertain to safety, fire codes, procedures, etc. Able to follow instructions and respond to leadership. Able to always work with the guests and staff professionally. Personal Attributes: Customer service-centric and portrays a fan and employee-friendly attitude and positive outlook. Strong organizational, planning, and implementation skills. Demonstrate a high level of professionalism. Exhibits sound and accurate judgment. Perform detailed event work. Able to work independently and within a team and a service-oriented environment. Performs effectively in a fast-paced environment, using strong critical thinking and sound judgment to make timely decisions that advance organizational objectives. Work Conditions: This position works long, irregular hours, including nights, weekends, and holidays, based on events or projects throughout the campus. Days off each week will vary based on business needs. Work long hours with limited supervision. Physical requirements include sitting, walking, standing, bending, squatting, climbing up and down stairs, kneeling, twisting, lifting, grasping, etc., spending most, if not all, of a work shift on your feet. Lifting requirements include being able to lift 50 pounds. Ability to push and pull wheelchairs up to 300 lbs. Benefits offered including Medical, Dental, Vision, Retirement, and a robust PTO policy. ADA/EEO Statement: Our company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application process or perform the essential functions of the job, please contact the People Team to request an accommodation. We will engage in an interactive process to assess your needs and provide appropriate accommodations to enable you to perform the essential functions of the position unless it would cause an undue hardship. We are an equal-opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. It is our policy to provide equal employment opportunity for all employees and applicants for employment. We value diversity and inclusion in our workplace and promote a work environment that respects and supports individuals without bias.

General Sports BusinessTeamwork OnlineManager, Guest Experience (operations Administration)
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San Antonio Spurs

Venue Ticketing Representative (PT)

San Antonio, TX, USPosted 28 Jul 2026

At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex. We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce. We are currently seeking an enthusiastic and customer focused Representative to provide a primary level of assistance to customers and fans at the Frost Bank Center Box Office. Venue Ticketing Representatives will have the opportunity to deliver high customer satisfaction while selling tickets, fulfilling will call orders, answering incoming calls and resolving any ticketing problems. What You’ll Do: Under training and supervision, learn and obtain basic skills within the Ticketmaster ticket selling system. File and distribute all upcoming will call in an efficient manner. Deliver high customer service and exhibit arena awareness by answering incoming phone calls regarding questions around seating locations, special needs accommodations and assisting with the resolution of guest issues. Organization and filing of ticket sales vouchers and stubs. Other duties as assigned. Who You Are: Must be at least 18 years of age. Possess a high school diploma or equivalent. Minimum of 1 years’ experience in Customer service with the ability to help resolve guest issues and answer questions. Proficiency in Microsoft Office Suite. Flexible availability to include working nights, weekends, and holidays. Bilingual (English and Spanish), preferred. Physical Requirements: Ability to stand for long periods of time more than 8 hours at a time In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development. If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply! SS&E is an Equal Opportunity Employer Nothing contained in this job description is intended to be a contract of employment, nor does any information contained here represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will", which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations. At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex. We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce. At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex. We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce. At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex. We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce. Under training and supervision, learn and obtain basic skills within the Ticketmaster ticket selling system. File and distribute all upcoming will call in an efficient manner. Deliver high customer service and exhibit arena awareness by answering incoming phone calls regarding questions around seating locations, special needs accommodations and assisting with the resolution of guest issues. Organization and filing of ticket sales vouchers and stubs. Other duties as assigned. Must be at least 18 years of age. Possess a high school diploma or equivalent. Minimum of 1 years’ experience in Customer service with the ability to help resolve guest issues and answer questions. Proficiency in Microsoft Office Suite. Flexible availability to include working nights, weekends, and holidays. Bilingual (English and Spanish), preferred. Physical Requirements: Ability to stand for long periods of time more than 8 hours at a time In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development. If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply! SS&E is an Equal Opportunity Employer Nothing contained in this job description is intended to be a contract of employment, nor does any information contained here represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will", which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations. In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development. If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply! SS&E is an Equal Opportunity Employer Nothing contained in this job description is intended to be a contract of employment, nor does any information contained here represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will", which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations. In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development. If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply! SS&E is an Equal Opportunity Employer Nothing contained in this job description is intended to be a contract of employment, nor does any information contained here represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will", which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations.

SoccerTeamwork OnlineVenue Ticketing Representative (pt)
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Indianapolis Colts

Senior Director of Ticket Strategy, Operations & Technology

Indianapolis, IN, USPosted 28 Jul 2026

The Indianapolis Colts are seeking an experienced Senior Director of Ticket Strategy, Operations, and Technology serves as the strategic leader of the Indianapolis Colts ticketing infrastructure, technology ecosystem, operational governance, and business transformation initiatives. This position will be responsible for developing and executing long-term ticketing technology adoption and utilization, overseeing ticketing platform strategy, managing vendor relationships, ensuring operational scalability, and aligning ticketing operations with organizational revenue objectives. The role will serve as the primary strategic liaison between Ticketing, Analytics & Digital Innovation (ADI), Technology, Finance, Stadium Operations, and external ticketing partners. HIRING MANAGER Vice President of Ticket Sales and Service DIRECT REPORTS Senior Director of Ticket Operations RESPONSIBILITIES Strategic Leadership & Innovation Develop and execute the long-term ticketing strategy and technology roadmap. Identify opportunities to improve operational efficiency, fan experience, ticket utilization, compliance, and revenue generation. Lead ticketing transformation initiatives and organizational change management. Evaluate emerging technologies and recommend future-state ticketing solutions. Technology & Platform Governance Own the primary and secondary ticketing partner relationship and all ticketing platform partnerships. Oversee third-party ticketing technologies including FEVO, Spinzo, TicketManager, and future platforms. Lead future ticketing platform evaluations, contract negotiations, and migration initiatives. Establish technology governance standards and operational requirements. Partner with Technology and ADI on integrations and digital initiatives. Inventory & Manifest Governance Serve as executive owner of Colts ticket manifest strategy and governance. Oversee inventory management standards across season tickets, group tickets, premium seating, parking, and postseason events. Ensure inventory structures support organizational sales and service objectives. Partner with ADI to operationalize pricing and inventory strategies. Finance & Compliance Serve as executive liaison for all ticketing financial operations. Oversee season ticket reconciliation processes. Ensure compliance with payment processing standards and financial controls. Maintain accountability for ticketing-related audit readiness and reporting. Parking & Event Strategy Oversee parking strategy, governance, and vendor relationships. Establish operational standards for parking inventory, reporting, and fulfillment. Support major event planning and execution strategies. Vendor & Cross-Functional Leadership Lead relationships with ticketing vendors and external partners. Partner with Sales, Membership Services, Premium, Marketing, Stadium Operations, and Finance. Collaborate with ADI to ensure analytics and reporting insights are translated into operational action plans. Success Measures Successful implementation of strategic initiatives. Ticketing technology adoption and utilization. Operational scalability and efficiency improvements. Vendor performance and relationship management. Stakeholder satisfaction. Ticketing platform effectiveness. Revenue enablement support. QUALIFICATIONS 10+ years of ticketing, operations, technology, or sports business experience. 5+ years of leadership experience. Extensive Ticketmaster/Archtics experience preferred. Experience managing ticketing technology platforms and vendor relationships. Experience leading major operational projects or platform migrations. Strong project management, communication, and organizational skills. Ability to lead cross-functional initiatives in a fast-paced environment. Ability to work all home Colts games, other stadium events, nights/weekends and keep a flexible schedule. Responsibilities and qualifications may change at any time with or without notice. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

General Sports BusinessTeamwork OnlineSenior Director Of Ticket Strategy, Operations & Technology
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PWHL League Office

Systems Administrator

USPosted 28 Jul 2026

About the PWHL The Professional Women's Hockey League delivers world-class competition and fosters meaningful connections with fans and communities through operational excellence, purposeful partnerships, and a focus on long-term sustainability. We are dedicated to cultivating a workplace and league culture rooted in integrity, innovation, and inclusion - on and off the ice. Position Summary The Systems Administrator plays a critical role in keeping the League's technology running smoothly, supporting the people and systems that power PWHL's day-to-day operations. Reporting to the Director, Information Technology and working closely with the Business Operations team, this role blends hands-on IT support with systems administration, focusing on Microsoft 365 and Okta environments, end-user device management, and cybersecurity fundamentals. It's a great fit for someone who enjoys solving problems, supporting people, and building strong foundations as the League continues to grow. This posting is for a newly created position. The pay range for this position is $70,000 to $77,000 annually. Key Duties & Responsibilities Systems Administration & IT Support Provide tier 2 technical support to PWHL staff for hardware, software, network, and cloud-based service issues Configure, deploy, and manage end-user devices (desktops, laptops, mobile devices) using Intune Troubleshoot hardware and software issues, ensuring minimal downtime for staff Provide technical support for business applications and assist employees with IT-related issues Manage the relationship with the League's helpdesk partner, ensuring timely resolution of IT support requests and escalating issues as needed Assist with user account management, email setup, and administrative tasks related to cloud and enterprise applications Other duties as assigned Network & Cybersecurity Support Identify and troubleshoot network issues, escalating to and collaborating with third-party vendors as needed Assist in implementing security best practices, including patch management and system updates Support cybersecurity initiatives, such as access control, endpoint security, and phishing prevention Monitor and report on IT security incidents and vulnerabilities Device Procurement & Management Oversee the procurement, issuance, and collection of company devices, such as laptops, tablets, and peripherals Maintain an inventory of IT assets, ensuring proper tracking and compliance Perform basic hardware setup and software installation for new employees Ensure all devices are properly secured, configured, and updated according to company policies Required Qualifications Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field 3+ years of experience in IT support, systems administration, or a related field Hands-on experience administering Microsoft 365 and Okta, or comparable enterprise identity and productivity platforms Experience with general IT administration, including business software, enterprise applications, and cloud-based services Familiarity with network troubleshooting and IT security best practices Experience in IT asset management and device procurement Strong problem-solving skills and ability to work independently Excellent communication and interpersonal skills to assist non-technical users Detail-oriented and highly organized in managing IT assets Flexibility to work evenings, weekends, and travel as required This position may be based in either the United States or Canada. Applicants must be legally authorized to work in their country of residence on a full-time basis. Preferred Qualifications Experience working with third-party IT vendors for network and security support Familiarity with remote desktop support tools and ticketing systems IT certifications such as CompTIA A+, Security+, or Microsoft certifications (MS-900, MD-100) Experience with scripting (PowerShell, Python, Bash) for automation Exposure to cloud platforms such as Azure, AWS, and/or GCP Understanding of cybersecurity principles and best practices Flexibility to work evenings, weekends, and travel as required Flexibility & Travel Candidate must be able to work remotely, with flexibility to work evenings, weekends, and travel to markets in the U.S. and Canada as required.The Professional Women's Hockey League is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or Veteran status, or any other protected class. A background check will be conducted once a successful candidate is identified. About the PWHL The Professional Women's Hockey League delivers world-class competition and fosters meaningful connections with fans and communities through operational excellence, purposeful partnerships, and a focus on long-term sustainability. We are dedicated to cultivating a workplace and league culture rooted in integrity, innovation, and inclusion - on and off the ice. Position Summary The Systems Administrator plays a critical role in keeping the League's technology running smoothly, supporting the people and systems that power PWHL's day-to-day operations. Reporting to the Director, Information Technology and working closely with the Business Operations team, this role blends hands-on IT support with systems administration, focusing on Microsoft 365 and Okta environments, end-user device management, and cybersecurity fundamentals. It's a great fit for someone who enjoys solving problems, supporting people, and building strong foundations as the League continues to grow. This posting is for a newly created position. The pay range for this position is $70,000 to $77,000 annually. Key Duties & Responsibilities Systems Administration & IT Support Network & Cybersecurity Support Device Procurement & Management Required Qualifications Preferred Qualifications Flexibility & Travel Candidate must be able to work remotely, with flexibility to work evenings, weekends, and travel to markets in the U.S. and Canada as required.The Professional Women's Hockey League is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or Veteran status, or any other protected class. A background check will be conducted once a successful candidate is identified.

HockeyTeamwork OnlineSystems Administrator
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Pittsburgh Penguins

Player Development Video Coordinator

Pittsburgh, PA, USPosted 28 Jul 2026

Reports to: Player Development Staff Status: Part-Time, Non-Exempt, Remote (20–25 Hours per Week)OverviewThe Pittsburgh Penguins are seeking a Player Development Video Coordinator to support the Player Development department through video analysis, content management, and development operations. This remote position plays an important role in preparing prospect video, maintaining development resources, and supporting player development initiatives throughout the season.The Player Development Video Coordinator will collaborate closely with Player Development staff to create and organize video content, maintain development tracking systems, and assist with analytics and communications that support the organization's player development philosophy. This position is ideal for candidates looking to gain experience in professional hockey operations, player development, and performance analysis.Key ResponsibilitiesVideo Analysis & Production Assist in analyzing, clipping, labeling, and finalizing prospect game footage to create player development video packages. Support the production of player development content, including Development Camp videos, prospect-focused video, and other educational materials. Ensure video content is organized, accurate, and delivered in a timely manner to support player development initiatives. Video Library & Content Management Organize and maintain development video libraries, including drill footage, prospect clips, and educational content. Manage video assets using platforms such as Spiideo, Sportscode, Sportlogiq, and Instat. Maintain consistent file organization and documentation to ensure efficient access to player development resources. Analytics & Development Operations Support player development analytics and reporting initiatives. Maintain development tracking systems and assist with player development updates. Identify opportunities to improve workflows, reporting processes, and operational efficiencies within the Player Development department. Communication & Collaboration Coordinate player development communications, including prospect summaries, monthly schedules, development call notes, and internal updates. Collaborate with Player Development staff on ongoing video projects, analytics initiatives, and special assignments. Assist with additional departmental projects and responsibilities as assigned. QualificationsRequired Qualifications Strong organizational skills with exceptional attention to detail. Excellent written and verbal communication skills. Ability to manage multiple priorities while meeting deadlines in a fast-paced environment. Experience working with video editing, tagging, or analysis software. Ability to work independently in a remote environment while collaborating effectively with Player Development staff. Proficiency with Microsoft Office and other collaborative workplace technologies. Preferred Skills Experience using hockey video platforms such as Spiideo, Sportscode, Sportlogiq, Instat, or similar software. Experience with hockey video analysis, player development, or performance analysis. Experience playing hockey is preferred. Familiarity with hockey analytics and player evaluation methodologies. Passion for player development and continuous process improvement.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.Reports to: Player Development Staff Status: Part-Time, Non-Exempt, Remote (20–25 Hours per Week)The Pittsburgh Penguins are seeking a Player Development Video Coordinator to support the Player Development department through video analysis, content management, and development operations. This remote position plays an important role in preparing prospect video, maintaining development resources, and supporting player development initiatives throughout the season.The Player Development Video Coordinator will collaborate closely with Player Development staff to create and organize video content, maintain development tracking systems, and assist with analytics and communications that support the organization's player development philosophy. This position is ideal for candidates looking to gain experience in professional hockey operations, player development, and performance analysis.Video Analysis & ProductionVideo Library & Content ManagementAnalytics & Development OperationsCommunication & CollaborationRequired QualificationsPreferred SkillsWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

HockeyTeamwork OnlinePlayer Development Video Coordinator
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USA Lacrosse

SR Manager, Facility & Field Operations

Sparks, MD, USPosted 28 Jul 2026

WHO IS USA LACROSSEUSA Lacrosse, a 501(c)(3) nonprofit corporation, is a Recognized Sports Organization of the United States Olympic & Paralympic Committee who proudly serves the sport by bringing the energy and excitement of our efforts to players, coaches, and officials every time they step on the field. We collaborate with passionate experts across the sport to create opportunities for people to enjoy the sport, learn about the game, and keep participants safe, ensuring everyone feels welcome. As the National Governing Body of men’s and women’s lacrosse in the United States, we support more than 400,000 members to provide national leadership, structure, and resources to fuel and unify the sport's growth and enrich the experience of its players, coaches, officials, parents, and program leaders. USA Lacrosse believes a diverse team best positions our organization to fulfill its mission. We strive to attract and maintain a team of talented and dedicated professionals who represent the diverse nature of our membership and the national lacrosse community. We are committed to a team culture that ensures everyone feels welcomed, valued, included, and heard.MissionAs the National Governing Body of lacrosse in the United States, USA Lacrosse fuels the growth, enriches the experience, and fields the best National Teams.Core ValuesWe Influence - Written and Verbal Communication We Serve - Customer FocusedWe Create & Innovate - CreativityWe Collaborate - Peer RelationshipsWe are Humble & Honest - Integrity and Trust We Embrace Individuality - DiversityWe Have Fun – Work Hard and Play HardIf this aligns with who you are and what you are looking for in an organization, keep reading. POSITION SUMMARYUSA Lacrosse is looking for a knowledgeable SR Manager, Facilities & Field Operations to join our team and oversee the daily operations, maintenance, safety, and efficiency of our headquarters facility, ensuring our workplace remains functional, compliant, and aligned with USA Lacrosse’s organizational goals and needs. This critical role manages relationships, budgets, and regulatory requirements while supporting the performance of the building and campus. As a key member of the facilities team, this position manages Tierney Field, ensuring it is a best-in-class facility with a strong emphasis on hospitality, welcoming visitors and providing exceptional customer service.The position also supports revenue generation by promoting and renting Tierney Field and campus facilities for events, partnering with marketing to attract teams and organizations to use USA Lacrosse’s premier campus for their games and events.If you are detail oriented, customer-focused, and experienced in office and/or athletic facility operations, this could be a great opportunity. You will help manage and showcase the home of USA Lacrosse’s National Teams while supporting a safe, efficient, and welcoming environment for employees, athletes, fans, and visitors. A Typical Day Looks Like…Facility & Operations ManagementOversees the operations and management of USA Lacrosse headquarters (HQ), including the National Lacrosse Hall of Fame Museum and Tierney Field. Works with the facilities team to manage facility projects, including, but not limited to, repairs, renovations, construction, and ground maintenance. This includes proactively making recommendations and proposals for repairs and upgrades to make USA Lacrosse’s HQ campus safe, functional, and inviting for employees and visitors. Proactively develops a preventative maintenance schedule and plan to ensure external campus systems, equipment, and infrastructure are properly maintained. This includes vendor research and selection as well as scheduling and overseeing ad hoc repairs as necessary.Prepares and monitors annual operating budgets and makes recommendations for facilities capital improvements. This includes providing necessary reports to management on the facility and its operations (i.e., economic impact reports).Assists with creating and maintaining safety procedures and emergency preparedness plans, including ensuring thorough documentation of policies and procedures. This includes identifying areas of facility vulnerability and making procedural recommendations as appropriate. Assumes on-call responsibilities after hours and manages the selection, training, and supervision of Interns and volunteers for field events and Museum operations.Facility Rental & Event SupportServes as the primary contact and liaison for USA Lacrosse HQ campus rentals and use of Tierney Field. This includes, but is not limited to, schedule coordination, staff scheduling for events, and ensuring all required documents and agreements are completed prior to the event.Works with facilities team to oversee the schedule and coordination of reservations for the USA Lacrosse HQ campus and the National Lacrosse Hall of Fame Museum.Provides operational support and planning for the Events team, National Teams, and any other department hosting an event at USA Lacrosse HQ.Works with the marketing team to develop and deploy ongoing collateral and promotional materials and helps set the strategy to advertise and encourage use and rentals of the USA Lacrosse HQ campus and National Lacrosse Hall of Fame Museum.Creates requests for proposals and negotiates contract/vendor proposals. This includes conducting vendor research and making recommendations as appropriate. Is This You…3 to 5 years of experience in facility management, event planning, and/or sports operations/management; previous experience working with sport teams and knowledge of lacrosse a plus.Superior interpersonal and customer service skills with excellent written and verbal communication skills. Prior experience managing and operating a facility used for event rentals preferred. Enthusiastic go-getter with a "roll up your sleeves" and "get it done" attitude. Intermediate knowledge of Microsoft 365 products, specifically Outlook, Word, Excel, and PowerPoint; experience working with computerized systems (i.e., security technology platforms) and Saleforce a plus. Comfortable managing others and giving directions in an event setting.Strong organizational skills, ability to multi-task, problem solve, and meet required deadlines. Comfortable managing others and giving directions in an event setting. Ability to exercise discretion and understand how to handle confidential information when necessary. Ability to work both independently and as part of a collaborative team in a hybrid (in-office/remote work) environment in a fast-paced, "roll up your sleeves" environment that delivers results. Ability to present a professional and assertive persona to establish relationships, credibility, and trust. Ability to be flexible with your work schedule, including availability to work nights and weekends based on event needs. This will include occasional “on call” hours when an event is happening and may include overnight travel to support USA Lacrosse events. Willingness to learn about the sport of lacrosse and appreciate the need to develop, grow, and fuel the growth of the sport with diversity, equity, and inclusion in mind. Ability to align with USA Lacrosse's Mission, Vision, and Values to support our initiatives and organizational goals. Expected Hours of WorkThis position is generally expected to work Monday through Friday from 8:30am to 5:00pm and occasionally requires longer hours or weekend work as related to events and other business needs. This is a hybrid position and works from the headquarters office in Sparks, MD three (3) days a week with the flexibility to work from home two (2) days a week. Compensation & Benefits OverviewThe base pay range for this position is $62,000 to $72,000 commensurate with experience, plus opportunity for annual incentive pay. USA Lacrosse offers a competitive benefits package including, but not limited to:Medical, Dental, and Vision insurance with multiple options (eligible the first of the month following 30 days of employment). Generous company paid Life and AD&D insurance.Company paid Long Term Disability (LTD) at one year of employment.403(b) retirement plan (eligible immediately upon hire), including a 4% employer contribution after one year of employment. Generous PTO, company paid holidays, bereavement, jury duty, and parental and maternity leave.Additional voluntary insurance options, such as supplemental benefits through Colonial and Nationwide pet insurance.Discounts on USA Lacrosse merchandise. Free onsite gym at HQ office. Free parking.Travel RequirementsTravel may be necessary up to 10% of the time (local, regional). Travel would involve the following mode(s) of travel: car, train, or air. Some out of area and overnight travel may be expected. EEO StatementUSA Lacrosse is an Equal Opportunity Employer committed to providing an environment of mutual respect. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin/ancestry, age, disability, genetic information (including family medical history), political affiliation, military status, veteran status, or any other status/characteristic protected under federal, state, or local law. USA Lacrosse believes diversity and inclusion among our team is critical to our success as an organization, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. WHO IS USA LACROSSEUSA Lacrosse, a 501(c)(3) nonprofit corporation, is a Recognized Sports Organization of the United States Olympic & Paralympic Committee who proudly serves the sport by bringing the energy and excitement of our efforts to players, coaches, and officials every time they step on the field. We collaborate with passionate experts across the sport to create opportunities for people to enjoy the sport, learn about the game, and keep participants safe, ensuring everyone feels welcome. As the National Governing Body of men’s and women’s lacrosse in the United States, we support more than 400,000 members to provide national leadership, structure, and resources to fuel and unify the sport's growth and enrich the experience of its players, coaches, officials, parents, and program leaders. USA Lacrosse believes a diverse team best positions our organization to fulfill its mission. We strive to attract and maintain a team of talented and dedicated professionals who represent the diverse nature of our membership and the national lacrosse community. We are committed to a team culture that ensures everyone feels welcomed, valued, included, and heard.MissionAs the National Governing Body of lacrosse in the United States, USA Lacrosse fuels the growth, enriches the experience, and fields the best National Teams.Core ValuesIf this aligns with who you are and what you are looking for in an organization, keep reading. POSITION SUMMARYUSA Lacrosse is looking for a knowledgeable SR Manager, Facilities & Field Operations to join our team and oversee the daily operations, maintenance, safety, and efficiency of our headquarters facility, ensuring our workplace remains functional, compliant, and aligned with USA Lacrosse’s organizational goals and needs. This critical role manages relationships, budgets, and regulatory requirements while supporting the performance of the building and campus. As a key member of the facilities team, this position manages Tierney Field, ensuring it is a best-in-class facility with a strong emphasis on hospitality, welcoming visitors and providing exceptional customer service.The position also supports revenue generation by promoting and renting Tierney Field and campus facilities for events, partnering with marketing to attract teams and organizations to use USA Lacrosse’s premier campus for their games and events.If you are detail oriented, customer-focused, and experienced in office and/or athletic facility operations, this could be a great opportunity. You will help manage and showcase the home of USA Lacrosse’s National Teams while supporting a safe, efficient, and welcoming environment for employees, athletes, fans, and visitors. A Typical Day Looks Like…Facility & Operations ManagementFacility Rental & Event Support Is This You…Expected Hours of WorkThis position is generally expected to work Monday through Friday from 8:30am to 5:00pm and occasionally requires longer hours or weekend work as related to events and other business needs. This is a hybrid position and works from the headquarters office in Sparks, MD three (3) days a week with the flexibility to work from home two (2) days a week. Compensation & Benefits OverviewThe base pay range for this position is $62,000 to $72,000 commensurate with experience, plus opportunity for annual incentive pay. USA Lacrosse offers a competitive benefits package including, but not limited to:Travel RequirementsTravel may be necessary up to 10% of the time (local, regional). Travel would involve the following mode(s) of travel: car, train, or air. Some out of area and overnight travel may be expected. EEO StatementUSA Lacrosse is an Equal Opportunity Employer committed to providing an environment of mutual respect. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin/ancestry, age, disability, genetic information (including family medical history), political affiliation, military status, veteran status, or any other status/characteristic protected under federal, state, or local law. USA Lacrosse believes diversity and inclusion among our team is critical to our success as an organization, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

General Sports BusinessTeamwork OnlineSr Manager, Facility & Field Operations
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Oak View Group

Food & Beverage Manager | Full-Time | Penn State Performance Dining

University Park, PA, USPosted 28 Jul 2026

OverviewThe Food & Beverage Manager is responsible for overseeing the execution/service of all catered & concessions events. The Food & Beverage Manager must be personable and able to work in an ever-changing fast-paced environment. The Food & Beverage Manager will be responsible for training and developing all service staff. The Food & Beverage Manager must maintain excellent attendance and be available to work events per business need. This role pays an annual salary of $65,000-$75,000 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until October 23, 2026.ResponsibilitiesOverall management of catering and concessions food and beverage operations, including interviewing, hiring, scheduling, ordering, inventory, labor costs, and equipment maintenance.Ensure legal, efficient, professional, and profitable operation of the venue.Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, and P&L financial statements.Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.Responsible for overseeing the serving of meals to guests or directing guests to the buffet line.Responsible for overseeing serving beverages to guests, including alcoholic beverages. Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages.Responsible for observing guests to respond to any additional requests and determine when the meal has been completed.Responsible for executing all directives stated in all banquet event orders.Responsible for completion and updating of administrative paperwork associated with events, i.e., diagrams, timelines, and side-work assignments.Responsible for ensuring tableware and linens are replaced as necessary.Identify ingredients or explain how various items on the menu are prepared.Assists in setting up banquet functions, including linens, dishware, glassware, and silverware.Responsible for observing guests to respond to any additional requests and determine them before, during, or after the served meal.Maintains sanitation, health, and safety standards in work areas.Show demonstrated ability to meet the company standard for excellent attendance.Assures that the location equipment is operable and clean prior to the start of the event.Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals.Leads F&B team with projects including training, inventory, and special events.Leads Concessions Department in supervising outlets when business demands it.Enforces all Oak View Group policies and procedures.Stay up to date with Union Contracts contents.Practices excellent human resources skills regarding employee relations, corrective action, coaching, and counseling employees and completes all necessary HR-related paperwork.All other duties as assigned by the Asst. General Manager and General Manager.QualificationsAssociate's degree in business management or hospitality is preferred, but relevant work experience will be considered.3-5 years of experience working in a management capacity in a high-volume, fast-paced restaurant or catering environment.Experience with union environments is a plus.Capable of operating in Microsoft Office applications, including Excel, Word, and PowerPoint. Ability to manage and supervise the work of others.Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.Ability to work well in a team-oriented, fast-paced, event-driven environment.Possess a valid food handling certificate or alcohol service permit if required by state or federal regulations.Ability to handle cash accurately and responsibly.Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.

Full-timeGeneral Sports BusinessTeamwork OnlineFood & Beverage Manager | Full Time | Penn State Performance Dining
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Rhode Island FC

Director of Team Operations

Pawtucket, RI, USPosted 28 Jul 2026

JOB TITLE: DIRECTOR OF TEAM OPERATIONSPOSITION TYPE: FULL TIMELOCATION: PAWTUCKET, RI REPORTS TO: GENERAL MANAGER AND ASSISTANT GENERAL MANAGER ABOUT RHODE ISLAND FCRhode Island FC (RIFC) is the premier professional soccer club in Rhode Island, competing in the USL Championship, one of the fastest-growing professional leagues in North America. RIFC is not just a team; it's a movement built on community, passion, and the love of the global game. Our mission is to represent the spirit of the Ocean State, both on the pitch and throughout our communities.ABOUT CENTREVILLE BANK STADIUMCentreville Bank Stadium is a state-of-the-art, 100 percent electric, soccer-specific stadium on the banks of the Seekonk River. Named Best New Venue of 2025 by SportsTravel Magazine, Centreville Bank Stadium is the flagship destination for sports and entertainment in the Ocean State. Embedded in the Rhode Island community and the official home of the Rhode Island FC, the multi-use venue hosts concerts, sporting events, corporate outings, and cultural festivals year-round.RIFC and Centreville Bank Stadium are committed to creating a vibrant culture that resonates with entertainment seekers across the region. POSITION SUMMARYRhode Island FC is seeking an experienced leader to serve as Director of Team Operations. Reporting to the General Manager and Assistant General Manager, this role oversees day-to-day team operations and ensures players and staff are fully supported across training, travel, matchday operations, player care, and equipment. This is a year-round position requiring attendance at all training sessions, scrimmages, home and away matches, and pre-season camps.KEY RESPONSIBILITIESTeam Operations Oversight· Provide leadership and accountability for Team Operations, Player Care, and Equipment.· Ensure training, matchday, travel, and day-to-day logistics run smoothly and efficiently.· Anticipate and resolve operational issues while minimizing disruption to players and staff.· Serve as the team’s liaison with the USL League Office and national team associations as needed.· Ensure compliance with applicable USL policies and Collective Bargaining Agreement requirements.· Supervise the Equipment Manager and oversee daily equipment operations.Team Logistics and Travel· Oversee all team travel, including transportation, accommodations, itineraries, meals, and on-site logistics.· Manage logistics for preseason camps, tournaments, and special competitions.· Coordinate player onboarding, relocation, housing, and offboarding.· Establish relationships with airports and travel providers to support team movements.· Evaluate preseason destinations based on travel, lodging, transportation, meals, training, medical, security, and scheduling requirements.· Coordinate with internal stakeholders and external counsel on immigration and visa processes, including P-1 and dependent visas and green cards.Finance and Resource Management· Develop and manage the Team Operations budget with a focus on fiscal responsibility.· Ensure training and matchday environments are properly resourced and supported.· Maintain financial accountability for daily Team Operations expenses.· Manage the equipment budget and annual ordering process with the Equipment Manager.QUALIFICATIONS· Bachelor’s degree from a four-year college or university.· Experience working with elite-level athletes.· Experience working in a fast-paced, high-pressure environment.· Experience managing complex team travel itineraries.· Proficiency with Microsoft applications and current technologies.· Bilingual proficiency in English and Spanish preferred.PHYSICAL REQUIREMENTS· Ability to walk, bend, stand, and reach throughout the workday and participate in sustained activities for extended periods in accordance with applicable labor laws.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.JOB TITLE: DIRECTOR OF TEAM OPERATIONSPOSITION TYPE: FULL TIMELOCATION: PAWTUCKET, RI REPORTS TO: GENERAL MANAGER AND ASSISTANT GENERAL MANAGER ABOUT RHODE ISLAND FCRhode Island FC (RIFC) is the premier professional soccer club in Rhode Island, competing in the USL Championship, one of the fastest-growing professional leagues in North America. RIFC is not just a team; it's a movement built on community, passion, and the love of the global game. Our mission is to represent the spirit of the Ocean State, both on the pitch and throughout our communities.ABOUT CENTREVILLE BANK STADIUMCentreville Bank Stadium is a state-of-the-art, 100 percent electric, soccer-specific stadium on the banks of the Seekonk River. Named Best New Venue of 2025 by SportsTravel Magazine, Centreville Bank Stadium is the flagship destination for sports and entertainment in the Ocean State. Embedded in the Rhode Island community and the official home of the Rhode Island FC, the multi-use venue hosts concerts, sporting events, corporate outings, and cultural festivals year-round.RIFC and Centreville Bank Stadium are committed to creating a vibrant culture that resonates with entertainment seekers across the region. POSITION SUMMARYRhode Island FC is seeking an experienced leader to serve as Director of Team Operations. Reporting to the General Manager and Assistant General Manager, this role oversees day-to-day team operations and ensures players and staff are fully supported across training, travel, matchday operations, player care, and equipment. This is a year-round position requiring attendance at all training sessions, scrimmages, home and away matches, and pre-season camps.KEY RESPONSIBILITIESTeam Operations Oversight· Provide leadership and accountability for Team Operations, Player Care, and Equipment.· Ensure training, matchday, travel, and day-to-day logistics run smoothly and efficiently.· Anticipate and resolve operational issues while minimizing disruption to players and staff.· Serve as the team’s liaison with the USL League Office and national team associations as needed.· Ensure compliance with applicable USL policies and Collective Bargaining Agreement requirements.· Supervise the Equipment Manager and oversee daily equipment operations.Team Logistics and Travel· Oversee all team travel, including transportation, accommodations, itineraries, meals, and on-site logistics.· Manage logistics for preseason camps, tournaments, and special competitions.· Coordinate player onboarding, relocation, housing, and offboarding.· Establish relationships with airports and travel providers to support team movements.· Evaluate preseason destinations based on travel, lodging, transportation, meals, training, medical, security, and scheduling requirements.· Coordinate with internal stakeholders and external counsel on immigration and visa processes, including P-1 and dependent visas and green cards.Finance and Resource Management· Develop and manage the Team Operations budget with a focus on fiscal responsibility.· Ensure training and matchday environments are properly resourced and supported.· Maintain financial accountability for daily Team Operations expenses.· Manage the equipment budget and annual ordering process with the Equipment Manager.QUALIFICATIONS· Bachelor’s degree from a four-year college or university.· Experience working with elite-level athletes.· Experience working in a fast-paced, high-pressure environment.· Experience managing complex team travel itineraries.· Proficiency with Microsoft applications and current technologies.· Bilingual proficiency in English and Spanish preferred.PHYSICAL REQUIREMENTS· Ability to walk, bend, stand, and reach throughout the workday and participate in sustained activities for extended periods in accordance with applicable labor laws.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

SoccerTeamwork OnlineDirector Of Team Operations
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FIFA

Fan Services Venue Manager

BrazilPosted 27 Jul 2026

Fan Services Venue ManagerDepartment: Tournament and Venue OperationsEmployment Type: Fixed Term - Full TimeLocation: BrazilDescriptionFIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.Please submit your CV in English, as it will be reviewed by an international team.THE POSITIONThe FIFA Women’s World Cup 2027 (FWWC2027) will take place in June and July 2027 across eight stadiums in Brazil. Reporting to the Fan Services Manager, the Fan Services Venue Manager is responsible for delivering a world‑class fan experience at the FIFA Women’s World Cup 2027. This role, initially, supports the planning, coordination, and delivery of fan services across all venues, ensuring that spectators enjoy a safe, welcoming, and seamless experience from arrival to departure. At a later stage, relocating to one of the stadiums. The Fan Services Venue Manager acts as the primary point of contact for all key fan service deliverables within stadium operations, ensuring consistency and compliance with agreed service standards across the tournament. This role requires effective management of spectator services, close coordination with FIFA Functional Areas, and strong engagement with internal and external stakeholders. Key focus areas include clear communication, problem‑solving, innovation, issue escalation, transparency, and the use of reporting tools to ensure operational excellence.Key ResponsibilitiesThe Fan Services Venue Manager is responsible for supporting the planning, preparation, and delivery of fan services across all tournament venues, including: · Support the planning, coordination, and delivery of Fan Services operations across all venues.· Ensure high‑quality fan experiences aligned with FIFA service standards and spectator expectations.· Work closely with stadium Spectator Services, Guest Experience, Operations, Security, and other teams to integrate tournament operations with existing services, including the development and execution of efficient Spectator Services and Crowd Management plans.· Coordinate with FIFA Functional Areas, stadiums, and external stakeholders on Last Mile operations to ensure safe, efficient access to and from venues.· Support and manage the delivery of the Fan Services project plan, ensuring alignment with the overall FWWC2027 programme.· Oversee fan service spaces, assets, Furniture, Fixtures & Equipment (FF&E), and related logistics across venues.· Manage staff and volunteer requirements for Fan Services central and in each stadium.· Contribute to track delivery and support post‑event reporting and debriefing.· Identify, assess, and mitigate operational risks related to fan services across all venues.· Build and maintain strong working relationships with internal and external stakeholders.· Relocate to one of the stadiums during second phase of delivery with the role of Fan Services Venue Manager. YOUR PROFILE Education · University degree in appropriate subject (or adequate training/vocational education).· Bilingual - Brazilian Portuguese and English· Strong administrative and IT skills including MS Office (Word, Excel, PowerPoint). Experience · Minimum of 3 years delivering Fan Services at international sporting events.· Proven experience managing fan services for complex, multi‑venue events involving multiple stakeholders and authorities.· Strong knowledge crowd management particularly within sporting events.· Solid understanding of event planning and project management methodologies. · Demonstrated excellence in customer service delivery. · Strong presentation and negotiation skills. · Excellent written and verbal communication skills. · Ability to work independently and lead cross‑functional teams without formal reporting lines. · Strong crisis‑management capability with the ability to remain calm and decisive under pressure. · Familiarity with host stadium operations is considered an asset. · Flexibility and adaptability in dynamic and evolving environments. · Strong IT proficiency, including MS Office and Visio. Skills & Competencies · Strong team player with ability to meet tight deadlines.· Solution-oriented mindset with resilience and positivity under pressure.· Ability to prioritize and manage high workloads during peak periods.· Sound judgment and critical problem-solving skills.· Effective leadership, motivational, and negotiation skills.· High energy, adaptability, and entrepreneurial spirit.· Excellent interpersonal skills across diverse stakeholder groups.· Cultural awareness and sensitivity, with experience in international contexts. Certifications & Requirements · Right to work in Brazil. · Ability to re-locate to Rio de Janeiro.FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.Please submit your CV in English, as it will be reviewed by an international team.The FIFA Women’s World Cup 2027 (FWWC2027) will take place in June and July 2027 across eight stadiums in Brazil. Reporting to the Fan Services Manager, the Fan Services Venue Manager is responsible for delivering a world‑class fan experience at the FIFA Women’s World Cup 2027. This role, initially, supports the planning, coordination, and delivery of fan services across all venues, ensuring that spectators enjoy a safe, welcoming, and seamless experience from arrival to departure. At a later stage, relocating to one of the stadiums. The Fan Services Venue Manager acts as the primary point of contact for all key fan service deliverables within stadium operations, ensuring consistency and compliance with agreed service standards across the tournament. This role requires effective management of spectator services, close coordination with FIFA Functional Areas, and strong engagement with internal and external stakeholders. Key focus areas include clear communication, problem‑solving, innovation, issue escalation, transparency, and the use of reporting tools to ensure operational excellence.Key ResponsibilitiesThe Fan Services Venue Manager is responsible for supporting the planning, preparation, and delivery of fan services across all tournament venues, including: · Support the planning, coordination, and delivery of Fan Services operations across all venues.· Ensure high‑quality fan experiences aligned with FIFA service standards and spectator expectations.· Work closely with stadium Spectator Services, Guest Experience, Operations, Security, and other teams to integrate tournament operations with existing services, including the development and execution of efficient Spectator Services and Crowd Management plans.· Coordinate with FIFA Functional Areas, stadiums, and external stakeholders on Last Mile operations to ensure safe, efficient access to and from venues.· Support and manage the delivery of the Fan Services project plan, ensuring alignment with the overall FWWC2027 programme.· Oversee fan service spaces, assets, Furniture, Fixtures & Equipment (FF&E), and related logistics across venues.· Manage staff and volunteer requirements for Fan Services central and in each stadium.· Contribute to track delivery and support post‑event reporting and debriefing.· Identify, assess, and mitigate operational risks related to fan services across all venues.· Build and maintain strong working relationships with internal and external stakeholders.· Relocate to one of the stadiums during second phase of delivery with the role of Fan Services Venue Manager. Education · University degree in appropriate subject (or adequate training/vocational education).· Bilingual - Brazilian Portuguese and English· Strong administrative and IT skills including MS Office (Word, Excel, PowerPoint). Experience · Minimum of 3 years delivering Fan Services at international sporting events.· Proven experience managing fan services for complex, multi‑venue events involving multiple stakeholders and authorities.· Strong knowledge crowd management particularly within sporting events.· Solid understanding of event planning and project management methodologies. · Demonstrated excellence in customer service delivery. · Strong presentation and negotiation skills. · Excellent written and verbal communication skills. · Ability to work independently and lead cross‑functional teams without formal reporting lines. · Strong crisis‑management capability with the ability to remain calm and decisive under pressure. · Familiarity with host stadium operations is considered an asset. · Flexibility and adaptability in dynamic and evolving environments. · Strong IT proficiency, including MS Office and Visio. Skills & Competencies · Strong team player with ability to meet tight deadlines.· Solution-oriented mindset with resilience and positivity under pressure.· Ability to prioritize and manage high workloads during peak periods.· Sound judgment and critical problem-solving skills.· Effective leadership, motivational, and negotiation skills.· High energy, adaptability, and entrepreneurial spirit.· Excellent interpersonal skills across diverse stakeholder groups.· Cultural awareness and sensitivity, with experience in international contexts. Certifications & Requirements · Right to work in Brazil. · Ability to re-locate to Rio de Janeiro.

Full-timeGeneral Sports BusinessFIFATournament and Venue OperationsFixed Term - Full TimeBrazil
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