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TicketManager

Senior Manager, Customer Support

Mesa, AZ, USPosted 24 Aug 2026

Live events are fun. Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization. Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences. TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.Why Work at TicketManagerAt TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.The RoleTicketManager is looking for a Senior Manager, Customer Support to own the day-to-day performance, development, and operational effectiveness of our Customer Support function across general, enhanced, and premium/dedicated support. This leader will oversee our full Support organization and serve as the primary connection between frontline Support and the broader Customer organization. You’ll become a deep product and operational subject-matter expert—coaching the team, managing escalations, identifying systemic issues, and partnering cross-functionally to continuously improve how TicketManager supports its customers.Responsibilities: Team Leadership & DevelopmentLead, coach, develop, and hold the Customer Support organization accountable, establishing clear performance expectations by level.Conduct regular 1:1s, coaching, performance reviews, and development conversations; build bench strength for progression into levels or other roles.Partner with People Operations on hiring, onboarding, performance management, promotions, and workforce planning.Foster a culture of accountability, urgency, continuous learning, and customer ownership.Support Operations & PerformanceOwn day-to-day performance of the Support function across general, enhanced, and premium/dedicated support, including staffing, workload distribution, and escalation coverage.Own and monitor Support KPIs—SLA attainment, CSAT, response/resolution time, backlog, ticket volume, quality, productivity, and escalation trends.Ensure the right work reaches the right level of Support and that escalation paths operate effectively.Ensure enhanced and premium support commitments are consistently delivered in accordance with customer expectations and contracts.Product & Technical LeadershipBecome a subject-matter expert across TicketManager's ticketing and guest management products, including the workflows performed at each Support level.Partner with product experts to stay current on releases, enhancements, and known issues; translate product changes into team training and documentation.Identify recurring technical issues and partner directly with Product and Technology on resolution, including opening and managing tickets when needed.Customer Service & Escalation ManagementServe as the management escalation point for complex, sensitive, or high-impact customer issues, stepping into customer conversations when needed.Maintain visibility into the health and support experience of enhanced and premium customers; partner with employees on premium/dedicated trends and assurance reviews.Identify patterns in customer feedback, complaints, and product friction, and turn insights into actionable improvements.Partner with other customer-facing teams when issues extend beyond traditional Support.Quality, Training, & Knowledge ManagementEstablish and maintain Support quality standards across all levels; own the overall training strategy in partnership all subject-matter experts.Ensure new hires receive effective onboarding and reach expected proficiency within established timelines.Keep Customer Playbooks, internal documentation, Knowledge Base content, and escalation procedures accurate and useful.Use QA reviews, customer feedback, ticket trends, and performance data to identify coaching and training needs.Process Improvement & ScalabilityContinuously evaluate Support workflows for opportunities to improve speed, quality, consistency, and scalability.Identify repetitive or low-value work that can be automated, moved to self-service, or appropriately shifted other levels. Partner with AI, Product, Engineering, and Operations to introduce tools and workflows that improve efficiency and customer experience.Lead Support-related operational projects from identification through implementation.Cross-Functional Partnership & ReportingServe as the primary operational leader for Customer Support across the broader Customer organization, partnering with Customer Solutions, Implementation, Sales, Product, Engineering, AI, and People Operations.Surface recurring customer and product issues to the appropriate internal stakeholders.Provide regular reporting to the General Manager on Support performance, trends, risks, staffing, and improvement initiatives.Support the GM in workforce planning, organizational design, budgeting, and future Support strategy.Desired Skills and Experience: Bachelor's degree required. 7-10+ years of overall customer support/service experience, including 4+ years directly leading and developing a team. Experience leading a tiered, escalation-based support organization strongly preferred.Proven track record improving SLA attainment, CSAT, and response/resolution-time KPIs in a fast-paced environment.Strong coaching, performance management, and talent-development skills. Comfortable serving as an escalation point for complex or high-impact customer issues, including direct customer conversations.Experience partnering cross-functionally with Product and Engineering to resolve systemic issues and translate customer feedback into improvements.Experience with Jira and Confluence for managing cross-functional projects, and maintaining process/knowledge documentation.Familiarity with support/ticketing platforms, QA/CSAT tools, and knowledge-base systems, with a data-driven approach to identifying trends.SaaS software industry experience strongly preferred.Experience identifying automation or self-service opportunities that help a support organization scale without proportional headcount growth is a plus.TicketManager Highlights:Location: Mesa, AZ Compensation: $100,000–$135,000 Base Salary + Variable CompensationReports to: General Manager, Account Services Work Expectations: In-office, Monday–Friday Retirement: 401(k) & Company MatchHealth Benefits: Medical, Dental, Vision & ChiropracticTime Off: Unlimited PTOInterview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteeringPerks: Fun, collaborative, in-office culture with catered lunches and big company perks with the autonomy of a high-growth startupRecognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal 4.5 out of 5 Glassdoor ratingUsed by over 4,000 globally known companies including ~15% of the Fortune 500

BasketballTeamwork OnlineSenior Manager, Customer Support
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Volo San Diego

Sports Coordinator

San Diego, CA, USPosted 24 Aug 2026

Job Type: Full TimeLocation: San Diego, CAReports To: Sports ManagerAnnual Salary: $45,000 - $50,000Company DescriptionMore than 450,000 users Coast to Coast leverage Volo to organize, meet, communicate and play within their community through fitness and social activities. Whether it's a performance sport like soccer, or a social activity like cornhole, Volo provides something real. Real interaction, real activity, real fun, and real impact.Volo is a movement—for people and by people who want to connect more meaningfully with each other. We are a grassroots uprising, helping others actually see who they’re connecting with, and share experiences over the length of a season.If you have a desire to make a difference through community and sports, Volo could be your next and final career destination. Come fly with us.Ranked Among Inc-5000 Fastest Growing CompaniesOver 450,000 Adult Participants NationwidePartnering with Volo Kids Foundation, to serving more than 20,000 kids in free youth sports programs11 City markets & counting ...ROLE SUMMARYWhen you accept a position with Volo you’ll be joining a passionate, driven group of innovators within the social sports industry. We are looking for natural leaders with an all hands on deck, not afraid to roll up their sleeves, kind of attitude. In this role, you’ll become an expert in your assigned venues and sports for adult and youth leagues. You will be responsible for tackling everything from operations to customer service.If you’re ready to embark on a career that will impact your life and your community while having lots of fun in the process--keep scrolling!Volo is looking for someone who can:Sport Product & PerformanceAssure quality, control, and strength of both youth and adult programs through site visits and serve as a site lead for programs whenever necessarySpearhead league audit & evaluation Develop relationships with current and future league venuesTrack the needs of each site including improvementsGenerate future sales for your sportEnsure growth & retention of players for your sport Sports League OperationsSport team merging & scheduling Provide on-field support Handle player communication - sending all emails for assigned sport leaguesMaintain equipment for assigned sports including ordering replacements, noting damages, and reporting to the market’s equipment leadMaintain fields as needed based on weather, location, and sport-specific requirementsSet up & take down fields and gather up equipment Customer ServiceAct a first line of communication for players of assigned sportResolve any emerging problems that our customers might face with accuracy and efficiencyAnticipate and provide proactive solutions to prevent problems from arising in the futureAct as an escalation point for player, parent, partner, and volunteersCall & text sport captains during league registration time Talent DevelopmentSupport training in your market for assigned sport(s) to the part-time hosts as well as all internal refereesRecruit, mentor, and ensure quality staff and product – includes reviewing sport-specific league auditsFundraising & Development Execute fundraising activities with the support of league hostsYour expected skill set & experience: Minimum of 1-3 years of professional experienceAbility to work nights and weekends. This will not fall into a general work-week and hours will typically fall Sunday-Thursday between 12:00 p.m. – 10:00.p.m.)Can marshal resources effectively and comfortably Can navigate a fast-paced, ever-changing environment with minimal supervisionExcellent written and verbal communication skillsDynamic personality interested in working in, and contributing to, a fun and active sporting environment"Wow" us with . . . Experience in sport or event management and/or business development capacityBenefits: Health, dental, and vision insurance401(k) PlanPaid time off and holidaysPaid Parental LeaveEmployee discounts on Volo Sports programs and eventsAnnual Company EventsAdditional informationVolo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Volo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Volo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.Job Type: Full TimeLocation: San Diego, CAReports To: Sports ManagerAnnual Salary: $45,000 - $50,000Company DescriptionMore than 450,000 users Coast to Coast leverage Volo to organize, meet, communicate and play within their community through fitness and social activities. Whether it's a performance sport like soccer, or a social activity like cornhole, Volo provides something real. Real interaction, real activity, real fun, and real impact.Volo is a movement—for people and by people who want to connect more meaningfully with each other. We are a grassroots uprising, helping others actually see who they’re connecting with, and share experiences over the length of a season.If you have a desire to make a difference through community and sports, Volo could be your next and final career destination. Come fly with us.ROLE SUMMARYWhen you accept a position with Volo you’ll be joining a passionate, driven group of innovators within the social sports industry. We are looking for natural leaders with an all hands on deck, not afraid to roll up their sleeves, kind of attitude. In this role, you’ll become an expert in your assigned venues and sports for adult and youth leagues. You will be responsible for tackling everything from operations to customer service.If you’re ready to embark on a career that will impact your life and your community while having lots of fun in the process--keep scrolling!Volo is looking for someone who can:Sport Product & PerformanceSports League Operations Customer ServiceTalent DevelopmentFundraising & Development Your expected skill set & experience: "Wow" us with . . . Benefits: Additional informationVolo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Volo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Volo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SoccerTeamwork OnlineSports Coordinator
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Atlético Dallas

Senior Director of Marketing

Richardson, TX, USPosted 24 Aug 2026

ABOUT USL DALLAS (ATLÉTICO DALLAS & DALLAS TRINITY FC)Atlético Dallas is a professional soccer organization built on the philosophy of “Glory from Dust” - competing at the highest level while staying rooted in the city and community that built us. The organization is preparing to launch its inaugural the USL Championship season in 2027 at the historic Cotton Bowl, alongside our sister club, Dallas Trinity FC, which competes in the USL Super League today. Together with Atlético Dallas Youth (ADY), our Academy program and our restaurant/retail properties (The Den at Expo Park), we are building a multi-team soccer ecosystem for Dallas-Fort Worth, operating under the USL Dallas umbrella from grassroots to the professional stage.POSITION SUMMARYThe Senior Director of Marketing is a corporate-level leadership role responsible for setting and executing the marketing strategy across the full USL Dallas organization including Atlético Dallas (men's professional team), Dallas Trinity FC (women's professional team), Atlético Dallas Youth, our Academy program and our restaurant/retail properties (The Den at Expo Park). This role owns marketing budget planning and management, builds and leads a high-performing marketing team, and reports directly to the Chief Marketing Officer. The ideal candidate has built their career in ticket-sales-driven businesses, specifically professional or collegiate sports and brings a track record of translating strategy into measurable revenue results.KEY RESPONSIBILITIESStrategy & Leadership• Develop and own the enterprise-wide marketing strategy across all entities under the USL Dallas umbrella, ensuring alignment with organizational and revenue goals.• Translate the CMO's vision into an actionable strategic plan, then lead execution from concept through measurable results.• Serve as a key strategic advisor to the CMO, providing regular reporting and insight on marketing performance, market trends, and growth opportunities.• Build, mentor, and manage a marketing team, setting clear goals and fostering a high-performance, collaborative culture.Budget & Revenue• Own budget planning, forecasting, and management for the marketing function across all entities.• Drive strategies that directly support ticket sales as the organization's primary revenue driver, in close partnership with ticket sales and revenue teams.• Track and report on marketing ROI, campaign performance, and revenue impact against budget.Brand & Multi-Entity Oversight• Provide marketing oversight and strategic guidance across Atlético Dallas, Dallas Trinity FC, Atlético Dallas Youth, the Academy program and restaurant/retail properties (The Den at Expo Park).• Ensure brand consistency and coordinated go-to-market execution across all entities, while allowing each brand its own identity within the family of clubs.• Partner cross-functionally with ticket sales, community relations, communications/PR, digital, content and creative teams to deliver integrated campaigns.• Represent the marketing function in organizational plan.• Planning for major milestones, including the 2027 inaugural season at the Cotton Bowl.REQUIRED QUALIFICATIONS• Bachelor's degree in Marketing, Business, Communications, or a related field (or equivalent professional experience).• Minimum 7+ years of progressive marketing experience, including multiple years in a senior leadership role managing a marketing team.• Proven track record in a ticket-sales-driven business — specifically professional, collegiate, or major sports/entertainment — with a resume that clearly demonstrates this experience.• Demonstrated experience owning a marketing budget, including planning, forecasting, and reporting on spend against results.• Demonstrated experience both setting marketing strategy and personally leading its execution — this is a strategic and hands-on role.• Strong track record of cross-functional leadership, particularly partnering with ticket sales/revenue teams.• Excellent communication and executive presentation skills, with experience reporting to senior leadership.PREFERRED QUALIFICATIONS• Experience marketing multiple brands or business units under one organizational umbrella.• Experience with a club, franchise, or program in a launch, rebrand, or new-market phase.• Familiarity with soccer/football and the North American soccer landscape (USL, MLS, or similar).• Experience with marketing and CRM platforms relevant to ticketing and fan data (e.g., Klaviyo, HubSpot, ticketing platforms).COMPENSATION & BENEFITSSalary Range: Compensation is competitive and commensurate with experience.Benefits: · Medical, dental, and vision coverage options · Paid time off, paid holidays, 2 floating holidays· Company paid basic life insurance, voluntary life insurance· Flexible spending & health savings account options, and wellness offerings Full-time benefits package to be discussed during the interview process.EQUAL OPPORTUNITY EMPLOYERUSL Dallas, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.HOW TO APPLYInterested candidates should submit a resume and cover letter for consideration. Please include examples from your career that speak directly to ticket-sales-driven marketing results in a sports or comparable environment.ABOUT USL DALLAS (ATLÉTICO DALLAS & DALLAS TRINITY FC)Atlético Dallas is a professional soccer organization built on the philosophy of “Glory from Dust” - competing at the highest level while staying rooted in the city and community that built us. The organization is preparing to launch its inaugural the USL Championship season in 2027 at the historic Cotton Bowl, alongside our sister club, Dallas Trinity FC, which competes in the USL Super League today. Together with Atlético Dallas Youth (ADY), our Academy program and our restaurant/retail properties (The Den at Expo Park), we are building a multi-team soccer ecosystem for Dallas-Fort Worth, operating under the USL Dallas umbrella from grassroots to the professional stage.POSITION SUMMARYThe Senior Director of Marketing is a corporate-level leadership role responsible for setting and executing the marketing strategy across the full USL Dallas organization including Atlético Dallas (men's professional team), Dallas Trinity FC (women's professional team), Atlético Dallas Youth, our Academy program and our restaurant/retail properties (The Den at Expo Park). This role owns marketing budget planning and management, builds and leads a high-performing marketing team, and reports directly to the Chief Marketing Officer. The ideal candidate has built their career in ticket-sales-driven businesses, specifically professional or collegiate sports and brings a track record of translating strategy into measurable revenue results.KEY RESPONSIBILITIESStrategy & Leadership• Develop and own the enterprise-wide marketing strategy across all entities under the USL Dallas umbrella, ensuring alignment with organizational and revenue goals.• Translate the CMO's vision into an actionable strategic plan, then lead execution from concept through measurable results.• Serve as a key strategic advisor to the CMO, providing regular reporting and insight on marketing performance, market trends, and growth opportunities.• Build, mentor, and manage a marketing team, setting clear goals and fostering a high-performance, collaborative culture.Budget & Revenue• Own budget planning, forecasting, and management for the marketing function across all entities.• Drive strategies that directly support ticket sales as the organization's primary revenue driver, in close partnership with ticket sales and revenue teams.• Track and report on marketing ROI, campaign performance, and revenue impact against budget.Brand & Multi-Entity Oversight• Provide marketing oversight and strategic guidance across Atlético Dallas, Dallas Trinity FC, Atlético Dallas Youth, the Academy program and restaurant/retail properties (The Den at Expo Park).• Ensure brand consistency and coordinated go-to-market execution across all entities, while allowing each brand its own identity within the family of clubs.• Partner cross-functionally with ticket sales, community relations, communications/PR, digital, content and creative teams to deliver integrated campaigns.• Represent the marketing function in organizational plan.• Planning for major milestones, including the 2027 inaugural season at the Cotton Bowl.REQUIRED QUALIFICATIONS• Bachelor's degree in Marketing, Business, Communications, or a related field (or equivalent professional experience).• Minimum 7+ years of progressive marketing experience, including multiple years in a senior leadership role managing a marketing team.• Proven track record in a ticket-sales-driven business — specifically professional, collegiate, or major sports/entertainment — with a resume that clearly demonstrates this experience.• Demonstrated experience owning a marketing budget, including planning, forecasting, and reporting on spend against results.• Demonstrated experience both setting marketing strategy and personally leading its execution — this is a strategic and hands-on role.• Strong track record of cross-functional leadership, particularly partnering with ticket sales/revenue teams.• Excellent communication and executive presentation skills, with experience reporting to senior leadership.PREFERRED QUALIFICATIONS• Experience marketing multiple brands or business units under one organizational umbrella.• Experience with a club, franchise, or program in a launch, rebrand, or new-market phase.• Familiarity with soccer/football and the North American soccer landscape (USL, MLS, or similar).• Experience with marketing and CRM platforms relevant to ticketing and fan data (e.g., Klaviyo, HubSpot, ticketing platforms).COMPENSATION & BENEFITSSalary Range: Compensation is competitive and commensurate with experience.Benefits: · Medical, dental, and vision coverage options · Paid time off, paid holidays, 2 floating holidays· Company paid basic life insurance, voluntary life insurance· Flexible spending & health savings account options, and wellness offerings Full-time benefits package to be discussed during the interview process.EQUAL OPPORTUNITY EMPLOYERUSL Dallas, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.HOW TO APPLYInterested candidates should submit a resume and cover letter for consideration. Please include examples from your career that speak directly to ticket-sales-driven marketing results in a sports or comparable environment.

MLSTeamwork OnlineSenior Director Of Marketing
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Arizona State Sun Devil Athletics

Assistant Director of Lifecycle Marketing

Tempe, AZ, USPosted 24 Aug 2026

The Assistant Director of Lifecycle Marketing for Sun Devil Athletics is responsible for designing and optimizing the digital communication strategy that connects fans with Sun Devil Athletics throughout every stage of their journey. This role owns the development of personalized, data-driven lifecycle marketing programs across email, SMS, push notifications and other emerging channels to drive ticket sales, fan engagement, retention and long-term loyalty. Working closely with Marketing, Ticketing, Development, Digital and Creative teams, this position transforms customer data into meaningful experiences that deepen relationships and maximize lifetime fan value. This role combines audience segmentation, CRM management, email marketing, paid media, and automation to deliver personalized messages based on fan behavior and interests. By leveraging platforms such as TicketMaster, customer databases, and digital analytics tools, a Lifecycle Marketer ensures the right message reaches the right fan at the right time, whether the goal is to sell season tickets, increase attendance at Olympic sports, drive donations, or deepen engagement with student-athletes and team stories. They develop campaigns that welcome new ticket buyers, re-engage lapsed customers, reward loyal season ticket holders, and promote cross-selling opportunities across sports and events. This position works closely with ticket sales, development, creative, and digital teams to build automated communication journeys that strengthen the fan experience and maximize revenue.The position adheres to NCAA and Big 12 rules and regulations, as well as policies and procedures of the department, the university, and the Arizona Board of Regents.Position Salary Range:$75,000 - $90,000 annually; DOE Essential Duties:Drive engagement and increase fan loyalty for the Sun Devil Athletics, its 26 teams and our student athletesOwn end-to-end strategy, planning and execution of season and single game ticket member communication journey across digital channels for Sun Devil Athletics – increasing fan loyalty and driving member retentionLead journey mapping, automation, and lifecycle strategies for all Sun Devil Athletics audiences Drive growth of mobile marketing channels, including push opted-in and SMS audiences, through targeted acquisition campaignsDevelop behavioral-based triggers, automations and customer journeys across multiple digital channels leveraging the integration between the enterprise marketing automation platform and Customer Data Platform (CDP)Leverage insights and campaign performance to inform future recommendations and initiativesMaintain complex messaging calendars, journey maps and documentation to provide a centralized view and ensure accuracy as plans evolveDevelop campaign briefs and marketing plan proposals in line with strategic objectives and audiencesBuild, execute and create reporting of all emails, text messages and app notificationsPartner with cross-functional teams to understand requirements and goals and ensure alignment and coordination with other digital approaches towards key business strategies and objectivesContinuously research emerging trends and best practices in the data privacy, lifecycle and digital marketing spacesPlay a key role in process evolution and efficiency across the cross-functional teamsContribute to other digital projects as needed Minimum Qualifications:BACHELOR'S degree and five (5) years of experience appropriate to the area of assignment/field including three (3) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.Desired Qualifications:Bachelor's degree in a related field and seven (7) years of experience in the program of assignment; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.3+ years of email marketing experience, preferably on an enterprise ESP and/or Marketing Automation platform3+ years of experience supporting multi-channel lifecycle marketing programs and initiatives; comfortable with audience segmentation, automation strategy, and marketing using digital channels (email, push notifications, SMS, in-app, website, etc.)1+ years of experience using CRM, CDP, or other data management platforms to target audiences, leveraging customer personas, preferences, and interests to drive creation of personalized engagement strategies Experience building behavioral triggers, automations and journeys within an ESP or marketing automation platform Basic knowledge of HTML and/or CSS preferred Experience working in sports: Collegiate, minor or professional environmentWorking knowledge of Microsoft Office and Google SuiteWorking knowledge of Adobe Creative Suite.Email marketing experienceExperience in analyzing attendance percentages at games.Experience serving fan experience activities for multiple sports.Experience with decision-making and conflict resolutionExperience working in stressful situationsExperience in working collaboratively across a matrixed organizationStrong verbal, written and interpersonal skills.Knowledge of intercollegiate athletics rules and regulations and University policies and procedures.Knowledge of NCAA and Big 12 Conference rules and regulations.Knowledge of the principles and practices pertaining to the assigned area.Evidence of problem-solving and decision-making skills.Ability to plan, analyze and coordinate activities and establish priorities.Evidence of effectively managing, supervising and evaluating assigned staff.Knowledge of budget preparation and management.Establishing and maintaining effective working relationships.Evidence of excellent verbal and written communication. Ability to lead by example in communicating, participating and encouraging support of the institution’s sustainability programsWorking Environment:Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse (75%); required to stand for varying lengths of time and walk moderate distances to perform work (10%)Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds (15%)Department Statement:The Sun Devil Athletics (SDA) programs are elite, high profile Division I programs. By definition, Division I programs are the "best of the best" and the ladder by which athletes ascend to the world of professional sports and international competitions, such as the Olympics and World Cup. Moreover, Arizona State University and SDA compete in the Big 12 conference.The vision of SDA is to be a comprehensive perennial top ten NCAA Division I athletics program that empowers Sun Devils to maximize human potential and make a positive impact on our university, community and the world.The mission of SDA is to provide opportunities for student-athletes to achieve at the highest levels of both academic and athletic excellence, thereby providing them with opportunities for personal growth, offering a unifying force to the campus community, and creating a source of pride among and support from the external constituencies of the university. SDA promotes identity and expression to build a strong Sun Devil Community reflective of ASU’s charter.The Assistant Director of Lifecycle Marketing for Sun Devil Athletics is responsible for designing and optimizing the digital communication strategy that connects fans with Sun Devil Athletics throughout every stage of their journey. This role owns the development of personalized, data-driven lifecycle marketing programs across email, SMS, push notifications and other emerging channels to drive ticket sales, fan engagement, retention and long-term loyalty. Working closely with Marketing, Ticketing, Development, Digital and Creative teams, this position transforms customer data into meaningful experiences that deepen relationships and maximize lifetime fan value. This role combines audience segmentation, CRM management, email marketing, paid media, and automation to deliver personalized messages based on fan behavior and interests. By leveraging platforms such as TicketMaster, customer databases, and digital analytics tools, a Lifecycle Marketer ensures the right message reaches the right fan at the right time, whether the goal is to sell season tickets, increase attendance at Olympic sports, drive donations, or deepen engagement with student-athletes and team stories. They develop campaigns that welcome new ticket buyers, re-engage lapsed customers, reward loyal season ticket holders, and promote cross-selling opportunities across sports and events. This position works closely with ticket sales, development, creative, and digital teams to build automated communication journeys that strengthen the fan experience and maximize revenue.The position adheres to NCAA and Big 12 rules and regulations, as well as policies and procedures of the department, the university, and the Arizona Board of Regents.Position Salary Range: Essential Duties:Minimum Qualifications:BACHELOR'S degree and five (5) years of experience appropriate to the area of assignment/field including three (3) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.Desired Qualifications:Working Environment:Department Statement:The Sun Devil Athletics (SDA) programs are elite, high profile Division I programs. By definition, Division I programs are the "best of the best" and the ladder by which athletes ascend to the world of professional sports and international competitions, such as the Olympics and World Cup. Moreover, Arizona State University and SDA compete in the Big 12 conference.The vision of SDA is to be a comprehensive perennial top ten NCAA Division I athletics program that empowers Sun Devils to maximize human potential and make a positive impact on our university, community and the world.The mission of SDA is to provide opportunities for student-athletes to achieve at the highest levels of both academic and athletic excellence, thereby providing them with opportunities for personal growth, offering a unifying force to the campus community, and creating a source of pride among and support from the external constituencies of the university. SDA promotes identity and expression to build a strong Sun Devil Community reflective of ASU’s charter.

General Sports BusinessTeamwork OnlineAssistant Director Of Lifecycle Marketing
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AMB Sports + Entertainment

Senior Manager, Corporate Partnership Sales

Atlanta, GA, USPosted 24 Aug 2026

About AMB Sports and EntertainmentAMB Sports & Entertainment is part of the Blank Family of Businesses comprised of the National Football League’s Atlanta Falcons, Major League Soccer’s Atlanta United FC, Mercedes-Benz Stadium, PGA TOUR Superstore, AMB West, TGL’s Atlanta Drive Golf Club, WTGL Atlanta, and NWSL Atlanta 2028.About Atlanta FalconsThe Atlanta Falcons are a professional American football club and member of the National Football League (NFL). The team’s headquarters and practice facility are located on a 50-acre site in Flowery Branch, Georgia. The Falcons’ NFL expansion franchise was awarded in 1965 and acquired by current owner Arthur M. Blank in 2002. Under Blank’s leadership, the Falcons have become one of the League’s premier teams on and off the field, playing their home games at Mercedes-Benz Stadium. For more information, visit www.atlantafalcons.com, and follow @AtlantaFalcons. About Atlanta UnitedAtlanta United joined Major League Soccer in 2017 and won the 2018 MLS Cup in just its second season, the earliest an expansion team has won the title since 1998. The club has set multiple league records including season tickets sales (36,000-plus), single-season average (53,002) and total home attendance (901,033). Owned by Arthur M. Blank, Atlanta United plays its home matches at Mercedes-Benz Stadium. For more information about Atlanta United, including how to purchase season tickets, visit: www.atlutd.com, and follow @ATLUTD. About Mercedes-Benz StadiumOpened in August 2017, Mercedes-Benz Stadium is a world-class sports and entertainment venue in downtown Atlanta and home to the National Football League’s Atlanta Falcons and Major League Soccer’s Atlanta United. The multi-purpose stadium was named the 2019 Sports Facility of the Year and is host to major sports and entertainment events, including the 2026 World Cup, the 2018 and 2025 College Football Playoff National Championships, the 2018 MLS Cup, and Super Bowl LIII. Mercedes-Benz Stadium is the first professional sports stadium in North America to achieve LEED Platinum Certification and the first stadium worldwide to achieve TRUE Platinum Certification for zero waste by the United States Green Building Council. About Atlanta Drive GCAtlanta Drive GC became one of the six founding members of TGL in August of 2023 and won the 2025 SoFi Cup Championship in TGL’s inaugural season.About NWSL Atlanta 2028NWSL Atlanta 2028 is Atlanta’s new expansion franchise in the National Women’s Soccer League, which will begin play in 2028. NWSL Atlanta 2028 is owned by Arthur M. Blank, owner and chairman, Blank Family of Businesses, and is part of AMB Sports and Entertainment (AMBSE).Who we are We use our core values as a compass to guide our decisions because they are our North Star. If we live our core values daily, we know everything else will take care of itself. We enjoy a culture rooted in giving back to others through our time, talents, labor, and financial commitment. We are successful when we collaborate with and value each other like family, maintain a hunger to delight guests and continuously innovate, listen closely for even the smallest need for improvement, stand up for convictions, and genuinely own our responsibilities as if our name is on the outside of the building.Our Ideal CandidatesActively Listen – Take an active role in listening by being present in the moment, using healthy body language, and ensuring joint understanding. When we read between the lines and hear what others are saying and what they are not saying, we encounter amazing opportunities to go the extra mile in serving them.Collaborate – Realize that we are better together than we are alone. We achieve much better results when others have the opportunity to add their diverse perspectives. Be open to feedback and actively seek input from a variety of people at varying levels because the best ideas come from those who are closest to those we serve.Engage in Servant Leadership – Put others ahead of yourself even when it’s difficult. Find opportunities to lead by example in the way you pitch in and help others. Giving back to others is at the heart of what we do.Build Relationships – Cultivate trust in relationships by showing respect and sensitivity. Invest time in helping others to continuously improve by listening to their ideas and helping them to continuously improve.Own Results – Own issues you encounter even when they are outside of your area of responsibility by taking action or seeking out the needed resolution. You are empowered and expected to take risks aimed at exceeding the expectations of our guests Take advantage of this rare opportunity by utilizing available resources. Position SummaryWe are seeking a Senior Manager, Corporate Partnership Sales who will be responsible for generating new business opportunities with brands who are looking to leverage the passion of our AMB Sports + Entertainment Audience. This role will require a dynamic individual who can interface with senior executives and agencies and think creatively about the application of our assets to close deals.This is a full-time role located at Mercedes Benz Stadium in downtown Atlanta.Roles and ResponsibilitiesResearch and identify potential corporate partners who align with our brand and values.Lead negotiations with potential partners, ensuring mutually beneficial agreements are reached.Proactively identify and close opportunities with new partners to achieve annual revenue targets.Develop customized solutions-based packages using inventory controlled by the organization to generate new revenue and meet clients' needs.Deliver compelling presentations with passion and enthusiasm that will motivate and inspire partners.Identify new ways of generating incremental revenue/minimizing expenses for the organization.Work with the Activation of your accounts to continue to build and maintain strong decision-maker-level relationshipsStay up-to-date with industry trends, competitor activities, and market conditions to identify opportunities for growthAttend games and other events to entertain clients and build corporate relationships.Qualifications and Education RequirementsBachelor’s degree in Business, Sales, Marketing, or a related field preferred6+ years of sponsorship sales experience, including but not limited to Logos/Marks Usage, Stadium Signage, Digital Advertising, Retail Promotions, Hospitality, Community Relations/Special Events.Candidates with experience across media (TV, Radio, OOH) preferred.Strong negotiation, communication, and presentation skills.Exceptional ability to build and maintain client relationships.Required SkillsSelf-motivated with high energy sales driveProven track record of closing business by building quality client relationshipsCreativity to structure mutually beneficial dealsExcellent, proven cold call skillsAbility to handle multiple tasks and prioritize goalsExcellent communication skills, both oral and writtenAbility to work some evenings and weekends based on business needsWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.About AMB Sports and EntertainmentAMB Sports & Entertainment is part of the Blank Family of Businesses comprised of the National Football League’s Atlanta Falcons, Major League Soccer’s Atlanta United FC, Mercedes-Benz Stadium, PGA TOUR Superstore, AMB West, TGL’s Atlanta Drive Golf Club, WTGL Atlanta, and NWSL Atlanta 2028.About Atlanta FalconsThe Atlanta Falcons are a professional American football club and member of the National Football League (NFL). The team’s headquarters and practice facility are located on a 50-acre site in Flowery Branch, Georgia. The Falcons’ NFL expansion franchise was awarded in 1965 and acquired by current owner Arthur M. Blank in 2002. Under Blank’s leadership, the Falcons have become one of the League’s premier teams on and off the field, playing their home games at Mercedes-Benz Stadium. For more information, visit www.atlantafalcons.com, and follow @AtlantaFalcons. About Atlanta UnitedAtlanta United joined Major League Soccer in 2017 and won the 2018 MLS Cup in just its second season, the earliest an expansion team has won the title since 1998. The club has set multiple league records including season tickets sales (36,000-plus), single-season average (53,002) and total home attendance (901,033). Owned by Arthur M. Blank, Atlanta United plays its home matches at Mercedes-Benz Stadium. For more information about Atlanta United, including how to purchase season tickets, visit: www.atlutd.com, and follow @ATLUTD. About Mercedes-Benz StadiumOpened in August 2017, Mercedes-Benz Stadium is a world-class sports and entertainment venue in downtown Atlanta and home to the National Football League’s Atlanta Falcons and Major League Soccer’s Atlanta United. The multi-purpose stadium was named the 2019 Sports Facility of the Year and is host to major sports and entertainment events, including the 2026 World Cup, the 2018 and 2025 College Football Playoff National Championships, the 2018 MLS Cup, and Super Bowl LIII. Mercedes-Benz Stadium is the first professional sports stadium in North America to achieve LEED Platinum Certification and the first stadium worldwide to achieve TRUE Platinum Certification for zero waste by the United States Green Building Council. About Atlanta Drive GCAtlanta Drive GC became one of the six founding members of TGL in August of 2023 and won the 2025 SoFi Cup Championship in TGL’s inaugural season.About NWSL Atlanta 2028NWSL Atlanta 2028 is Atlanta’s new expansion franchise in the National Women’s Soccer League, which will begin play in 2028. NWSL Atlanta 2028 is owned by Arthur M. Blank, owner and chairman, Blank Family of Businesses, and is part of AMB Sports and Entertainment (AMBSE).Who we are We use our core values as a compass to guide our decisions because they are our North Star. If we live our core values daily, we know everything else will take care of itself. We enjoy a culture rooted in giving back to others through our time, talents, labor, and financial commitment. We are successful when we collaborate with and value each other like family, maintain a hunger to delight guests and continuously innovate, listen closely for even the smallest need for improvement, stand up for convictions, and genuinely own our responsibilities as if our name is on the outside of the building.Our Ideal CandidatesActively Listen – Take an active role in listening by being present in the moment, using healthy body language, and ensuring joint understanding. When we read between the lines and hear what others are saying and what they are not saying, we encounter amazing opportunities to go the extra mile in serving them.Collaborate – Realize that we are better together than we are alone. We achieve much better results when others have the opportunity to add their diverse perspectives. Be open to feedback and actively seek input from a variety of people at varying levels because the best ideas come from those who are closest to those we serve.Engage in Servant Leadership – Put others ahead of yourself even when it’s difficult. Find opportunities to lead by example in the way you pitch in and help others. Giving back to others is at the heart of what we do.Build Relationships – Cultivate trust in relationships by showing respect and sensitivity. Invest time in helping others to continuously improve by listening to their ideas and helping them to continuously improve.Own Results – Own issues you encounter even when they are outside of your area of responsibility by taking action or seeking out the needed resolution. You are empowered and expected to take risks aimed at exceeding the expectations of our guests Take advantage of this rare opportunity by utilizing available resources. Position SummaryWe are seeking a Senior Manager, Corporate Partnership Sales who will be responsible for generating new business opportunities with brands who are looking to leverage the passion of our AMB Sports + Entertainment Audience. This role will require a dynamic individual who can interface with senior executives and agencies and think creatively about the application of our assets to close deals.This is a full-time role located at Mercedes Benz Stadium in downtown Atlanta.Roles and ResponsibilitiesQualifications and Education RequirementsRequired SkillsWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

MLSTeamwork OnlineSenior Manager, Corporate Partnership Sales
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Intersport

Senior Manager, Ticket Sales

USPosted 24 Aug 2026

BackgroundLocation: Remote; or Chicago HQType: Full-time, permanent positionDivision: College SportsReports to: VP, Sales & Marketing, College SportsOverviewIntersport is an award-winning agency that fills the empty space between marketing campaigns and consumers – helping brands make more meaningful connections. Our industry-leading team includes 200+ team members supporting 50+ clients with services spanning content production, experiential and event marketing, hospitality, partnership consulting, creative, social and digital marketing, and platform development. We also own and operate event properties across the professional and collegiate sports landscape, focused on sports including basketball, football, golf, pickleball, and volleyball.Intersport is seeking to add an energetic, driven and experienced Manager/Senior Manager, Ticket Sales to its College Sports team. The portfolio of College Sports events consists of owned and operated properties including the Fort Myers Tip-Off, CBS Sports Classic, West Coast Hoops Showdown, Greenbrier Tip-Off, Women’s College Volleyball Showcase, College Slam Dunk Contest, Women’s College All-Star Game and other continuously developing events – primarily in the college basketball space.The Manager/Senior Manager, Ticket Sales is a full-time, permanent position. This team member will be responsible for leading all efforts to sell tickets for neutral site college basketball and volleyball events in a direct, outbound manner. This is a new position in the College Sports division, and the outbound sales efforts of this person will supplement the ongoing strategies to drive public ticket sales via more wide-ranging marketing and PR initiatives. This candidate should feel extremely comfortable and confident creating a group ticket sales plan, managing and motivating a small team of sales reps, and delivering results with ambitious sales goals. This person should also be very comfortable meeting new people and quickly building relationships – with both host venues and potential ticket buyers or group leaders. Intersport operates as a promoter who rents arenas and uses the venues’ existing ticket systems, box offices and group sales teams (when applicable), so this candidate will juggle several business contacts across the country. Knowledge of and interest in college basketball is preferred, since this position will need to identify group sales targets effectively and craft impactful and knowledgeable sales pitches.ResponsibilitiesDevelop, Execute and Lead a New Initiative to Build Out Group Ticket SalesBring expertise and experience in outbound group sales to collaborate with the College Sports Ticket Sales & Marketing team to create a new, strategic outbound group sales initiativeRecommend staffing structures, discounted pricing plans, group experiences and moreHire, Train, Support and Motivate a Small Team of Group Sales RepsHelp create a recommendation for the structure and size of an in-house team of group sales repsWork with Intersport HR to post jobs, screen candidates, conduct interviews and hire repsOrganize, manage and motivate this team to help deliver on established ticket quantity and revenue goalsDevelop and Oversee Sales Partnerships with Host Venue Group Sales TeamsFor certain events, our host venue is home to an NBA or NHL team, which comes with a well-established group sales department with already-developed group relationships in their market.This role should determine if utilizing their sales team is an option and evaluate if they’ll be motivated enough to be successful. If yes, manage the partnership by establishing commission structures, learning their attack plan and staying on top of them to ensure commitment & success.Identify, Setup and Manage a Group Sales CRM SystemIntersport does not currently utilize an effective CRM platform to organize leads, document communications and track resultsCandidate should have experience working in a CRM system and be able to research and recommend a platform, evaluate the ROI of the cost, implement and help train the teamManage Outreach and Close Sales for Key Targets for Group Tickets & Premium OfferingsIn addition to managing the internal sales reps, the candidate should also plan to handle key accounts and make outbound connections to close salesInventory mostly includes standard, affordable game tickets, but may include some suites, hospitality or premium optionsHandle Operational Aspects and Reporting of Group Ticket SellingWork with Ticket Ops Manager and venue box offices to set up backend sales processSetup group discounted pricing, understand applicable ticket fees & taxes, manage seating holds and ensure proper ticket fulfillmentManage internal reporting, budgeting, commission calculations, and forecastingJob Level and Benefits Manager requires 4 to 6 years’ experience; Senior Manger requires 6 to 8 years’ experience.This position includes medical, dental, vision, parental leave benefits and 401(k) with company match for qualified employees. This position does not include bonuses, commissions, or other incentives.QualificationsA minimum of five (5) years of managing or actively selling group sports ticketsExperience working in a CRM environment to track leads, outreach and sales resultsExperience working directly with a sports venue box officeComfortable hiring, managing and motivating a team of entry-level ticket sales repsKnowledge of and strong interest in college basketballAbility to travel to live events and promotional appearances multiple times per yearExemplary verbal and written communication skills across a variety of audiencesSelf-motivated and high-energyDetail and process orientatedAbility to produce high quality work at a fast paceFlexibility to work both independently and as part of a teamA true love of sports and live eventsEqual Opportunity EmployerBackgroundLocation: Remote; or Chicago HQType: Full-time, permanent positionDivision: College SportsReports to: VP, Sales & Marketing, College SportsOverviewIntersport is an award-winning agency that fills the empty space between marketing campaigns and consumers – helping brands make more meaningful connections. Our industry-leading team includes 200+ team members supporting 50+ clients with services spanning content production, experiential and event marketing, hospitality, partnership consulting, creative, social and digital marketing, and platform development. We also own and operate event properties across the professional and collegiate sports landscape, focused on sports including basketball, football, golf, pickleball, and volleyball.Intersport is seeking to add an energetic, driven and experienced Manager/Senior Manager, Ticket Sales to its College Sports team. The portfolio of College Sports events consists of owned and operated properties including the Fort Myers Tip-Off, CBS Sports Classic, West Coast Hoops Showdown, Greenbrier Tip-Off, Women’s College Volleyball Showcase, College Slam Dunk Contest, Women’s College All-Star Game and other continuously developing events – primarily in the college basketball space.The Manager/Senior Manager, Ticket Sales is a full-time, permanent position. This team member will be responsible for leading all efforts to sell tickets for neutral site college basketball and volleyball events in a direct, outbound manner. This is a new position in the College Sports division, and the outbound sales efforts of this person will supplement the ongoing strategies to drive public ticket sales via more wide-ranging marketing and PR initiatives. This candidate should feel extremely comfortable and confident creating a group ticket sales plan, managing and motivating a small team of sales reps, and delivering results with ambitious sales goals. This person should also be very comfortable meeting new people and quickly building relationships – with both host venues and potential ticket buyers or group leaders. Intersport operates as a promoter who rents arenas and uses the venues’ existing ticket systems, box offices and group sales teams (when applicable), so this candidate will juggle several business contacts across the country. Knowledge of and interest in college basketball is preferred, since this position will need to identify group sales targets effectively and craft impactful and knowledgeable sales pitches.ResponsibilitiesDevelop, Execute and Lead a New Initiative to Build Out Group Ticket SalesHire, Train, Support and Motivate a Small Team of Group Sales RepsDevelop and Oversee Sales Partnerships with Host Venue Group Sales TeamsIdentify, Setup and Manage a Group Sales CRM SystemManage Outreach and Close Sales for Key Targets for Group Tickets & Premium OfferingsHandle Operational Aspects and Reporting of Group Ticket SellingJob Level and Benefits Manager requires 4 to 6 years’ experience; Senior Manger requires 6 to 8 years’ experience.This position includes medical, dental, vision, parental leave benefits and 401(k) with company match for qualified employees. This position does not include bonuses, commissions, or other incentives.QualificationsEqual Opportunity Employer

BasketballTeamwork OnlineSenior Manager, Ticket Sales
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North Carolina Courage

Membership Services & Engagement Manager

Raleigh, NC, USPosted 24 Aug 2026

ABOUT US The North Carolina Courage, a member of the National Women’s Soccer League (NWSL), is seeking a Membership Services & Engagement Manager to join our team. We hire people who help us work smarter, sharper, and more Courageous. This person will be responsible for creating a best-in-class membership experience that drives long-term loyalty and retention for our season ticket members.As a member of our Club, you will contribute to an environment grounded in our Operational Standards: Set the Standard. Own the Results. Lead the Club. We are looking for individuals who embody Integrity, Community, Accountability, Respect, and Excellence in everything they do and who are motivated to elevate the Courage through their work, attitude, and professionalism. Position SummaryThe Membership Services & Engagement Manager is responsible for delivering an exceptional experience for NC Courage Season Ticket Members and Flex Pass Members throughout every stage of their membership journey. This role serves as the primary service contact following the sale, ensuring members receive proactive communication, personalized support, and a best-in-class membership experience that drives long-term loyalty and retention.This position owns the execution, communication, and continuous improvement of the Club's membership benefits program while partnering cross-functionally to ensure every benefit is delivered seamlessly throughout the season. The role also serves as a strategic partner to the Ticket Sales team by supporting renewals, identifying upsell opportunities, and maximizing member lifetime value.While Account Executives maintain ownership of client relationships and new sales opportunities, this position is responsible for delivering an exceptional post-sale experience that strengthens retention, increases engagement, and creates future revenue opportunities. Essential Duties & ResponsibilitiesMembership Service & Account ManagementServe as the primary post-sale service contact for assigned Season Ticket Members and Flex Pass Members.Build proactive relationships through scheduled outreach focused on engagement, satisfaction, education, and retention.Resolve ticketing issues including mobile ticket management, exchanges, transfers, account updates, payment assistance, and account maintenance.Manage payment plans, declined payments, account corrections, and related administrative functions.Maintain detailed CRM records documenting all customer interactions and follow-up.Respond promptly and professionally to member inquiries via phone, email, text, and in-person interactions.Support premium members and hospitality clients as assigned.Collaborate with Account Executives regarding member concerns, renewal strategies, and upsell opportunities while maintaining seamless customer experience. Membership Benefits & EngagementOwn the execution and ongoing management of all Season Ticket Member and Flex Pass member benefits.Develop and maintain annual benefit fulfillment calendars and internal timelines.Coordinate fulfillment of membership gifts, merchandise programs, exclusive member offers, digital benefits, and additional membership inclusions.Ensure all membership benefits are delivered accurately, on time, and consistently throughout the season.Evaluate current member benefits and recommend enhancements that improve the overall membership experience and retention. Member Communications & Event SupportLead all member-facing communications related to membership benefits, exclusive events, and engagement opportunities.Manage event invitations, registration, RSVP tracking, reminders, confirmations, waitlists, and post-event follow-up communications.Serve as the Ticketing Department's primary liaison for member communications surrounding exclusive experiences.Partner closely with the Club's Events Manager to ensure all membership event expectations, attendance lists, timelines, and member communications are delivered successfully.Support member event execution on-site while the Events team maintains ownership of overall planning and production. Cross-Department CollaborationServe as the Ticketing Department lead for membership benefit fulfillment.Collaborate with Marketing, Merchandise, Game Day Operations, Partnerships, Finance, Community Relations, and Stadium Operations to successfully deliver membership programs.Coordinate all ticketing-related operational needs necessary to support member benefits and experiences.Coordinate participant lists and member communication for ticketing-related experiences while partnering with Game Day Operations, which maintains ownership of all on-field activations and execution.Support organization-wide initiatives that enhance the overall fan experience. Retention & Revenue GrowthSupport annual membership renewal campaigns through proactive service and relationship management.Identify opportunities to increase member lifetime value through seat upgrades, additional memberships, premium experiences, Flex Pass conversions, and cross-product purchases.Generate referrals through exceptional service and relationship development.Collaborate with Ticket Sales leadership and Account Executives on retention strategies for at-risk accounts.Meet annual retention goals and individual upsell revenue goals established by department leadership. Member Insights & Continuous ImprovementManage post-match member feedback and customer satisfaction initiatives.Analyze recurring member feedback trends and recommend operational improvements.Serve as the internal voice of the member by providing insights that improve service, communication, and membership value.Track engagement and service metrics while preparing recurring reports for Ticketing leadership. Performance ExpectationsComplete a minimum of 35 outbound calls or three hours of daily phone engagement each business day.Maintain a minimum of 90 documented daily member touchpoints through calls, emails, text messages, meetings, and other approved communication methods.Meet established retention goals.Meet annual upsell revenue goals.Maintain CRM documentation standards and service response expectations.Participate in all NC Courage home matches, membership events, and other assigned Club functions.QualificationsRequiredBachelor's degree in Sports Management, Business, Marketing, Communications, or a related field, or equivalent professional experience.Two to four years of experience in ticket sales, membership services, customer success, hospitality, or professional sports.Exceptional customer service and relationship-building skills.Excellent written and verbal communication skills.Highly organized with strong project management and time management abilities.Ability to manage multiple priorities in a fast-paced environment.Experience working collaboratively across multiple departments.Proficiency with Microsoft Office and CRM platforms.Ability to work evenings, weekends, and holidays, including all NC Courage home matches.PreferredExperience with Salesforce CRM.Experience with Jump or similar ticketing platforms.Professional sports or live event experience.Demonstrated success in member retention, customer success, or account management.Success in the First Year· Achieve season ticket retention goals.Successfully execute all Season Ticket Member and Flex Pass benefits.Deliver all member communications accurately and on time.Meet outbound activity and touchpoint expectations.Achieve annual upsell revenue goals.Maintain high member satisfaction scores.Identify and implement at least 2–3 improvements to the membership experience.OUR VALUES We hire through the lens of our Club Values: Integrity – Transparent, trustworthy relationships with our fans and ourselves. Community – Creating a sense of belonging in a diverse, inclusive environment Accountability – Responsible for our words, our actions, and our results. Respect – Regard for treating others with dignity and acceptance. Excellence - Strive towards greatness in ourselves, club, and community and culture. WHY IT’S BETTER AT THE COURAGE Comprehensive Health Benefits. Choose between PPO or HSA options because your health matters on and off the pitch. Flexible PTO - We trust you to take the time you need to recharge, reset, and perform at your best. It’s simple: do great work, take great breaks. Work-From-Anywhere (2x per year) - Whether it’s visiting family or a change of scenery, enjoy the flexibility to work remotely outside the Raleigh area twice a year. Hybrid Work – In office work environment with flexibility to work from home for the 2026 season. The perfect balance for productivity and connection. 401(k) - Build your future with our 401(k) plan. Enrollment eligibility starts at 3 months. Courage Swag - Rep the badge with pride. Staff receive exclusive team apparel and gear throughout the season plus 4 season tickets to share with friends & family. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. ABOUT US The North Carolina Courage, a member of the National Women’s Soccer League (NWSL), is seeking a Membership Services & Engagement Manager to join our team. We hire people who help us work smarter, sharper, and more Courageous. This person will be responsible for creating a best-in-class membership experience that drives long-term loyalty and retention for our season ticket members.As a member of our Club, you will contribute to an environment grounded in our Operational Standards: Set the Standard. Own the Results. Lead the Club. We are looking for individuals who embody Integrity, Community, Accountability, Respect, and Excellence in everything they do and who are motivated to elevate the Courage through their work, attitude, and professionalism. Position SummaryThe Membership Services & Engagement Manager is responsible for delivering an exceptional experience for NC Courage Season Ticket Members and Flex Pass Members throughout every stage of their membership journey. This role serves as the primary service contact following the sale, ensuring members receive proactive communication, personalized support, and a best-in-class membership experience that drives long-term loyalty and retention.This position owns the execution, communication, and continuous improvement of the Club's membership benefits program while partnering cross-functionally to ensure every benefit is delivered seamlessly throughout the season. The role also serves as a strategic partner to the Ticket Sales team by supporting renewals, identifying upsell opportunities, and maximizing member lifetime value.While Account Executives maintain ownership of client relationships and new sales opportunities, this position is responsible for delivering an exceptional post-sale experience that strengthens retention, increases engagement, and creates future revenue opportunities. Essential Duties & ResponsibilitiesMembership Service & Account Management Membership Benefits & Engagement Member Communications & Event Support Cross-Department Collaboration Retention & Revenue Growth Member Insights & Continuous Improvement Performance ExpectationsQualificationsRequiredPreferredSuccess in the First Year· Achieve season ticket retention goals.OUR VALUES We hire through the lens of our Club Values: Integrity – Transparent, trustworthy relationships with our fans and ourselves. Community – Creating a sense of belonging in a diverse, inclusive environment Accountability – Responsible for our words, our actions, and our results. Respect – Regard for treating others with dignity and acceptance. Excellence - Strive towards greatness in ourselves, club, and community and culture. WHY IT’S BETTER AT THE COURAGE We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

SoccerTeamwork OnlineMembership Services & Engagement Manager
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AEG Worldwide

Activation Coordinator

Los Angeles, CA, USPosted 24 Aug 2026

Company InformationFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer! Job Summary The Activation Coordinator is responsible for onboarding and activating new partner accounts, supporting revenue retention initiatives, and performing essential administrative functions to ensure a seamless partner experience. This role serves as a key point of contact between clients and internal teams, helping drive account success from activation through ongoing support. Essential Functions Support Account Servicing – manage day-to-day account maintenance and fulfillment of partnership agreements. This includes, but is not limited to: Attend all LA Kings events that require a partnership activation representative to ensure proper activation support. Fulfillment of all elements in accounts including promotions, grassroots events, broadcasts, signage, hospitality, etc. Preparation of partnership recaps for teams, events and venues at the of the year/season in a timely manner. Ability to build rapport and maintain positive client relationships. Handle and deliver client hospitality requests with professionalism displayed at all times (i.e tickets for clients, game hosting, deliveries of materials to clients, meeting preparations, etc.) Assist with filing and routing of contracts, invoices and creating contract memos and allocation sheets. Handle internal paperwork, accounting, expenses, technology development and special projects as directed by Supervisor. Coordinate internal communication between GP Sales on various action items. Required Qualifications High School Diploma or its equivalency (BA/BS Degree Preferred) 2-4 years sports and entertainment industry experience Experience with CRM is preferred Digital/Television media experience is preferred Strong attention to detail, effective follow-up and follow through required Excellent written and verbal communication skills Must possess computer skills and proficiency in Microsoft Office Products (Word, Excel, Outlook, PowerPoint) with the ability to learn required business systems Ability to manage multiple priorities in a fast-paced environment Self-motivated with a proactive approach to customer service and retention Able to interact with all levels of company and third-party employees Basis knowledge of Photoshop is preferred Pay Scale: $23.00 - $24.00 Bonus: This position is not eligible for a bonus under the current bonus plan requirements. Benefits: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description. AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law. Employer does not offer work visa sponsorship for this position.

General Sports BusinessTeamwork OnlineActivation Coordinator
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Atlanta Hawks

Specialist, Executive Operations & Strategic Partnerships

Atlanta, GA, USPosted 23 Aug 2026

Who are we:A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we’re looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do.Who are you:An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you’re committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you’d be shocked if guests weren’t positively impacted by their interactions with you.Job Summary:The ideal candidate is a strategic, organized professional who handles sensitive information with total discretion. You are a proactive problem-solver who stays calm under pressure and works effectively across many different teams. You use data to make smart decisions and are always looking for ways to stay ahead of potential challenges.This role follows a hybrid schedule, but flexibility is key. While you will typically be in the office Monday–Thursday with remote work on Fridays, your schedule will ultimately be driven by leadership priorities and the needs of the business. Because we operate in sports and entertainment, you must be available to work evenings, weekends, and game days as required to support our team and partners.Key Responsibilities:Executive Operations & Departmental SupportEstablish and maintain a weekly operating rhythm with the CPO, including the preparation of concise meeting materials, briefing documents, and executive reports.Manage complex calendaring, scheduling, and expense reporting for the CPO, while providing backup support to the Senior Executive Assistant for the President, Business Enterprise & Chief Commercial Officer.Draft, coordinate, and quality-check high-stakes executive communications and leadership presentations.Coordinate logistics for leadership offsites, team events, and professional development efforts.Handle sensitive partnership, financial, and organizational information with a high degree of discretion.Strategic Partnership EnablementDevelop and execute engagement plans for corporate partners, including onboarding, renewals, and bespoke activations.Implement scalable engagement frameworks and SOPs to ensure consistent, personalized partner experiences.Leverage data and CRM tools to inform strategy and measure engagement effectiveness.Build frameworks that adapt to evolving partner needs and departmental goals.Provide strategic on-site support for CPO-led partner engagements and high-priority events.Partnership Activation & Event SupportCoordinate delivery of partnership assets, including signage, digital/social placements, activations, promotions, and hospitality.Serve as on-site support during games and special events, managing logistics and partner hosting.Collaborate with internal teams (marketing, creative, operations, events) to ensure seamless delivery of partnership commitments.Capture observations and notes from events to inform strategic planning and reporting.Cross-Functional Collaboration & LeadershipPartner with Sales, Activations, Marketing, and Events to align on partner objectives and priorities.Lead or participate in cross-functional meetings to improve workflow efficiency and elevate engagement quality.Support internal communication and ensure alignment across departments on partner deliverables.Ensure internal teams provide required data and materials within agreed timelines to support leadership commitments.Publish action logs and track accountability across cross-functional initiatives on behalf of the CPORecommend process improvements, role clarity enhancements, and operating cadence adjustments to improve efficiency and accountability.Data, Insights & ReportingMaintain detailed partner profiles and capture engagement data via CRM and analytics tools to inform future strategy.Develop post-event recaps, performance reports, and executive-level insights to demonstrate ROI and support upselling opportunities.Track KPIs for engagement effectiveness and provide strategic recommendations to senior leadership.Requirements:3-5 years of experience in operations, partnership activation, or a high-level administrative role within a fast-paced environment.Exceptional writing and communication skills with the ability to draft content for C-suite leadership.Strong judgment, discretion, and ability to manage confidential information.Proven ability to manage multiple high-priority projects with strict deadlines and minimal supervision.Ability to collaborate across teams and manage multiple priorities in a fast-paced environment.Proficiency with CRM systems (e.g., Salesforce) and Microsoft Office (Excel, PowerPoint).Flexibility to work evenings, weekends, and game days as needed.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.If this opportunity looks exciting to you, please complete the application process. Go Hawks!

BasketballTeamwork OnlineSpecialist, Executive Operations & Strategic Partnerships
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Oak View Group

Manager, CRM & Systems | Full-Time | OVG Austin Office

Austin, TX, USPosted 23 Aug 2026

OverviewThe Manager, CRM & Systems will support the Managers, Systems Success, with local execution of Salesforce Sales Cloud, Outreach, automation, and user support. This role turns the Revenue Systems & Data roadmap into practical day-to-day support for central and local teams and assists with future feature build-out. This role pays an annual salary of $91,300-$118,600 and is bonus eligible. Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until November 20, 2026.ResponsibilitiesProvide more technical CRM and systems support for Salesforce, Outreach, lead distribution, workflows, and reporting Manage assigned support requests, user questions, process fixes, data-cleanup needs, and documentation updates. Partner with Director, CRM & Systems, on configuration, testing, user permissions, process updates, and system governance. Partner with Systems Success Managers to understand local adoption issues and recurring support needs. Help build training resources, FAQs, process documentation, and self-service materials. Support CRM/data quality priorities, data hygiene, and reporting reliability. Escalate complex architecture, automation, or prioritization decisions to Director, CRM & Systems. Qualifications3-5+ years of Salesforce administration or management experience, with at least 1+ years supporting Sales Cloud in a B2B environment.Bachelor’s degree in related field; equivalent experience considered.Strong leadership, analytical, and communication skills. Ability to manage cross-functional stakeholders and drive technical solutions.Technical Skills:Deep expertise in Salesforce Sales Cloud configuration, customization, and administration.Proficiency in Salesforce Flow, validation rules, and declarative automation.Experience with Sales Engagement tools (e.g., Outreach, Salesforce High Velocity Sales).Familiarity with Apex, SOQL, or Lightning components is a plus.Credential Preferences:Required: Salesforce AdministratorPreferred: Salesforce Advanced Administrator, Sales Cloud Consultant, CPQ Specialist, or Platform App Builder.

Full-timeGeneral Sports BusinessTeamwork OnlineManager, Crm & Systems | Full Time | Ovg Austin Office
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Oak View Group

Sales Manager | Full-Time | Santa Clara Convention Center

Santa Clara, CA, USPosted 23 Aug 2026

OverviewThe Sales Manager promotes and books events for the facility through an aggressive sales & marketing effort. The Sales Manager will work with the customer on initial rates and terms of the contract and convey that information to other necessary facility staff to further work effectively with the customer. This role pays an annual salary of $78,500-$85,000. Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays). This position will remain open until November 20, 2026.ResponsibilitiesRepresent the facility as its primary sales representative both locally and out of townAttends Trade Shows and industry functions as a representative of the destinationResearches, identifies, and establishes the needs of groups for the facilityContacts prospective user groups and individuals to initiate the sales effort. Discusses the facility with site selection committees or appropriate others.Assists in developing and implementing the sales/marketing activities of the facility, including developing budget submissions and follow-through systems and procedures.Meets specified assigned sales goals and objectivesInitiates written and oral communications internally and externallyPromptly responds to all customer calls and requests within a 24-hour periodMaintains relationships with CVB and other hospitality establishments and promotes effective relations with representatives of local and user groups.Participate in local and community organization networking opportunities monthlyCommunicates problems and proposed solutions to the Senior Director of SalesSubmits sales reports and performs related duties as requiredWill perform outside sales calls and solicitation calls as requiredWork cohesively with other departmentsAttend internal meetings and represents the facility as deemed necessaryAdheres to sales guidelines and procedures when booking businessPrepares and executes Proposals, Space requests, and License Agreement requirementsMeets and/or exceeds required assigned revenue goalsSupports the overall tasks related to sales for the facility, such as providing administrative assistance in the maintenance and data entry of the CRM and internal management systems.Adheres to sales guidelines and procedures when booking businessParticipate in the development and implementation of goals, objectives, policies, and priorities of all Sales programs and activitiesSupport all services and activities of the Sales Department within the facility, including sales tools and materials, proposals, sales calls and contractsPrepare written proposals; reevaluate potential business value of various events and clients; initiate contractual arrangements.Conduct tours of facility for potential licensees; answer questions and provide information regarding facility capabilitiesPerform other duties and responsibilities as assignedPrinciples and practices of sales and marketingLearn and understand the operation of the convention center and apply that knowledge to continually improveWork as needed on a flexible schedule, including early mornings, days, evenings, overnight, weekends, holidays, extended workdays, and extended numbers of days.Perform basic arithmetic calculations (addition, subtraction, multiplication, and division) either manually or by operating a calculatorAll other duties as assigned by Senior Director of Sales.Qualifications3-5 years of increasingly responsible experience in an administrative support position, preferably in a sales capacity at a hotel, convention center or related meetingBachelor’s degree from an accredited college or university with major coursework in marketing, public relations, business administration, hospitality management or other relatedAdditional years of experience may be substituted for formal educationAbility to read, analyze, and interpret documents such as event specifications and/or previous event schedules obtained from a diverse assortment of clients. Ability to effectively present information and suggestions to clients to better meet their needs and/or to avoid damage or liability for the Center. Ability to respond to common inquiries or complaints from customers. Ability to effectively communicate with management, department heads, and the hotel verbally or in writing and with drawings.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to exercise good judgment and common sense in dealing with such situations. Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.Ability to interact with clients, other facility staff, and contractors in a courteous, cooperative, team-oriented, and professional manner.While performing the duties of this job, the employee is regularly required to stand and walk for extended periods. Must be able to work long hours and unusual schedules, including evenings, weekends, and holidays according to customer needs. Knowledge of modern office procedures, methods, and computer profiency.Experience with business letter writing and basic report preparation.Knowledge of principles and procedures of recordkeeping and financial reporting.Strong customer service skills are required.

Full-timeGeneral Sports BusinessTeamwork OnlineSales Manager | Full Time | Santa Clara Convention Center
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