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Augusta National Golf Club

Lead, Ticketing and Development

Augusta, GA, USPosted 27 Jul 2026

To assist the Manager, Ticketing & Development in the development, implementation and supervision of Tournament credential and ticket procedures. The Lead, Ticketing and Development is primarily responsible for the development of ticketing technology, ticketing operations, credentialing processes and reporting analysis. Assists in educating/training staff as required. In addition, this role will help coordinate and execute all processes related to credentialing, gate security, gate access and attendance for the events while maintaining the strict confidentiality of Club Business.This position is a full-time, on-site role in Augusta, GA.Job ResponsibilitiesCoordinate the development, implementation, and optimization of ticketing and credential systems and/or processes, in collaboration with the Senior Manager and IT development team.Collaborate with Data Analytics team to identify trends, optimize operations, and generate reports for stakeholders.Develop and implement plans to scale ticketing and credential operations to accommodate growing event demands.Assists with the Patron Series Badge database including preparation, mailing and follow-up documentation.Coordination of Tournament workforce under the direction of the Manager.Reviews, processes, and fulfills internal requisition credential requests, to include badges, tickets and parking, in the ANGC One database in accordance with established procedure. Adheres to internal security procedures for all credential inventory.Serves as lead, provides guidance to staff and makes decisions in the absence of the Manager/Senior Manager, Ticketing. Fulfills public tickets as required for all public ticket databases to include ANWA, DCP, Tickets, and PSB. Assists with credential inventory control and distribution to include tickets, PVC badges, parking permits, pins etc.Assists in preparing training materials, as well as educating/training staff regarding specific responsibilities, how to accomplish tasks, and policy and software changes.Assists with purchasing and maintaining inventory for credential office supplies and assists in ordering of Tournament specific credential supplies. Assists with reviewing, proofing and ordering of required credential literature. Collaborates with other team members and other departments to coordinate special packaging for credentials, pin and lanyard designs.Provides support for main ticketing phones, ticketing email inboxes and handles inquiries regarding tickets/credentials in a professional and courteous manner. Ensures effective running of processes, programs, and projects.Maintains credential information, including updates of patron’s personal information, into the appropriate database(s) and in accordance with established guidelines. Assists with ticket, badge, and parking cancellation and replacement. Prepares reports related to ticket replacement for review by Manager.Provides support throughout campus during events to include Player Registration Office, Credentials Building, Ticket Management Buildings and other key gate areas. Duties include registration, credential distribution, and responding to other member and player inquiries/requests and monitoring gate activity. Assists Tournament Security, as needed, in resolving credential interviews and violation issues at the gates in accordance with established procedure.Performs all other duties deemed by management to be an integral part of the job.Physical demands are outlined immediately below.Physical DemandsAcceptable level of hearing and vision to perform job duties.Occasionally required to walk and work with hands and arms, lift up to 30 pounds and/or drive a golf cart.Regularly required to sit, sometimes for several hours at a time, and use their hands and fingers to operate a computer.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Qualifications: Skills/Knowledge/Attributes:Excellent working knowledge of spreadsheets, database programs and ticket operations.Must possess analytical and problem-solving skills.High attention for detail.Excellent organization skills. Possess a strong desire to consistently learn, train, and understand new ticketing technologies.Relative Experience/Education:Two to four years’ experience in customer relations and ticket operations required.College degree or equivalent experience.Previous event or ticket experience preferred.Required License(s):Possess a valid driver’s license and/or successfully complete the Club’s internal motor vehicle training program.Projected Work Schedule: Normal work hours are 8:30 am to 5:00 pm, Monday through Friday. Must be available to work weekends, holidays, and overtime as dictated by the needs of the business. May be required to travel and attend/support other golf events.Work Authorization & SponsorshipApplicants must be legally authorized to work in the United States at the time of hire. We are unable to provide visa sponsorship for this position.

GolfTeamwork OnlineLead, Ticketing And Development
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Oak View Group

Sales Manager, Global Partnerships | Full-Time | Moody Center (Austin, TX)

Austin, TX, USPosted 26 Jul 2026

OverviewAs a member of our Global Partnerships team, the Sales Manager, Global Partnerships will be responsible for driving new business development to achieve department revenue goals. This position will work hand in hand with the Director and Vice President of Global Partnerships to conduct research, build sponsorship strategy, perform targeted outreach, and cultivate brand-side relationships to bring value and profitability to OVG. The Sales Manager, Global Partnerships will work closely with OVG and Moody Center management. Located in Austin, Texas, this position will be responsible for generating revenue from local, regional, and national companies. We are looking for hard-working individuals with a passion for live entertainment and a track record of client success. This role pays an annual salary of $70,000-$80,000 and is bonus eligible. Benefits for full-time roles: health, dental, and vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation days, sick days, and 11 holidays). This position will remain open until September 25, 2026.ResponsibilitiesResponsible for establishing new business relationships to achieve annual revenue goals for Global Partnerships and Moody Center. Work with Director of Sales to develop a strategic plan to drive revenue for Moody Center and any new projects that are assigned from the OVG Global Partnerships team.Prospect, develop, and sell new integrated business partnerships to accomplish individual sales goals. Maintain a high level of knowledge of all OVG GP clients and OVG properties/initiatives and be able to work toward integrating, aligning, and executing the Global Partnerships team sales goals.Work with the full Global Partnerships team to identify and create partnership assets for designated OVG properties.Develop innovative platforms and programs to drive incremental revenue for OVG.Collaborate in the creation of sales materials. Create and effectively maintain reporting documents in an organized manner. Develop and track new revenue pipeline to present to leadership, ownership, etc. on a weekly/monthly basis. Monitor relevant market developments in the entertainment/sporting industry. Attend networking and promotional events to develop and maintain contact with potential clients and professional partners. Provide a weekly Manager Report indicating the status of all business development and department administrative action items. Network and create relationships while working efficiently in a fast-paced sales environment.Performs all other duties as required. QualificationsBachelor’s degree.3-5+ years of professional sponsorship experience in a high-performance sales environment; Sports, Entertainment and/or Arena Industry experience preferred. Comfortable managing tight deadlines and meeting aggressive sales goals and expectations.Proven success in establishing and meeting challenging sales objectives in a high-profile, competitive marketplace.Strong selling skills with proven experience in pitch and strategic positioning. Strong Microsoft Office skills (Outlook, PowerPoint, Excel, Word); Adobe Creative Cloud suite (InDesign, Photoshop, Keynote, etc.) experience is a plus.Experience with Salesforce and Kore is preferred. Must possess problem-solving capabilities to address and resolve issues that face a growing enterprise.Self-motivated with the ability to multi-task in a fast-paced environment. Comfortable in both complex negotiations and sophisticated business situations. Excellent communication skills (verbal, nonverbal, and written) and strong active listening skills. Familiarity with the standard demographic research & analytics tools (i.e., Scarborough, Repucom, Zoominfo, SponsorUnited, YouGov, etc.) and ability to derive insights from the data. Strong interpersonal skills to handle sensitive and confidential situations and information. Ability to work nights, weekends, events, and holidays as needed.Available to travel as needed 10% expected.

Full-timeGeneral Sports BusinessTeamwork OnlineSales Manager, Global Partnerships | Full Time | Moody Center (austin, Tx)
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Oak View Group

Marketing Specialist | Full-Time | PPG Paints Arena

Pittsburgh, PA, USPosted 25 Jul 2026

OverviewThis Marketing Specialist position will develop, manage, and execute social media and digital programs to ensure the success of PPG Paints Arena events and social media marketing initiatives. The position will serve as the lead social media specialist and social voice of the venues and be responsible for strategic social media planning and creating and posting all social content. This role will work in lockstep with the venue teams, marketing, sales, events, and booking. In addition, the position will support other arena marketing activities, including the planning and execution of event and venue advertising plans, database marketing initiatives, business development efforts, and content creation. This role pays an annual salary of $52,000-$58,000 Benefits for Full-Time Roles: Health, dental, and vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation days, sick days, and 11 holidays). This position will remain open until October 23, 2026.ResponsibilitiesManage the venue’s social media platforms and have the opportunity to work on marketing and digital initiatives.Responsible for the on-time rollout of all show announcements on IG, FB, and X as directed.Develop, own and manage the voice of the venue across all digital platforms monitoring sites on an on-going, daily basis including engaging in real-time social media activities during event days, etc.Implement and maintain a social media calendar/strategy.Develop relationships with local influencers and tastemakers.Ideate and create engaging, fresh, and interesting content to grow the venue's social footprint as well as utilize social media to support and reach sales initiatives.Capture engaging, behind-the-scenes content on the day of the event. Create a recap summary and video to share with key stakeholders.Engaging in conversation across social channels with fans, players, artists, local media, etc. while building followers and engaging influencers.Set KPIs and benchmarks to measure the performance of social media channels.Serve as the venue’s lead social media representative, monitoring sites on an ongoing, daily basis.Regularly review progress of public relations and marketing efforts through website and social media analytics.Conduct research to analyze the competitive landscape and customer behavior and create content for marketing campaigns as needed.Monitor and engage in real-time social media activities during events, producing content, and liaising with guest services to lead to providing excellent customer service to patrons online.Serve as on-site marketing department representative for designated events—duties may include recording content, media escorting, sponsor and/or promotional partner implementation, media partner implementation, etc.Assist with the planning and execution of effective marketing and sales campaigns specific to various events to maximize attendance and revenue.Oversee the venue’s website and make basic edits and updates. Make sure all information is relevant and current, keeping with industry trends.Qualifications2-3 years of related work experience in Marketing.Prior Sports and Entertainment Industry experience preferred.Excellent copywriting skills.Experience with social media management software such as Sprinklr, Hootsuite, Sprout Social, or other well-known tools.Proficiency with Adobe Creative Cloud/Suite and/or Canva.Independent decision-making skills; ability and knowledge to apply judgment in resolving problems of moderate scope and complexity.Must be well-versed in all major platforms and stay current on emerging trends and updates.Highly organized, resourceful, quick learner, and able to handle multiple projects simultaneously.Ability to work a flexible schedule, including evenings, weekends, and holidays.Ability to lift/push/pull, carry, or otherwise move equipment as needed.Must be adaptable with the ability to work under pressure to meet deadlines.Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts.Extremely organized and detail-oriented, resourceful, quick learner, and able to handle multiple tasks and projects simultaneously.A high degree of personal integrity and consistently put the interests of the organization first.Basic photography and videography skills.Demonstrated proficiency with the Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint, MS SharePoint, and MS Outlook).Knowledge of website design.Knowledge of CRM software.Demonstrated skills in graphic design.

Full-timeGeneral Sports BusinessTeamwork OnlineMarketing Specialist | Full Time | Ppg Paints Arena
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Carolina Ascent FC

Consumer Products Manager

Charlotte, NC, USPosted 24 Jul 2026

Consumer Products Manager Department: Consumer Products Location: Charlotte, NC (In-Person) Position Type: Full-Time (Exempt) Reports To: Vice President of Consumer Products Direct Reports: Event Retail AssociatesPosition Overview The Consumer Products Manager plays a central creative and leadership role in developing and executing retail sales operations, product design, and brand experiences across Carolina Ascent FC and Charlotte Independence. This position drives revenue through innovative product concepts, artistic visual merchandising, and compelling online and in-person fan experiences while meeting annual sales goals.The role’s primary duty involves creative work requiring imagination, originality, and artistic talent in designing consumer products, curating online store aesthetics, and crafting promotional retail experiences. Working closely with the Vice President of Consumer Products and the Inventory/Fulfillment Manager, the Consumer Products Manager ensures brand storytelling, design excellence, and operational execution deliver exceptional fan engagement and maximize revenue opportunities.Key ResponsibilitiesCreative Product Design & Brand Experience Development (Primary Duty)Lead the creative conception, design, and development of original retail and promotional merchandise, including limited-edition items, theme-night products, player activations, and collaborative collections that reflect artistic interpretation of team branding, soccer culture, and fan experiences.Direct the artistic vision for the online store, including product photography styling, website layout and visual design, promotional banners, storytelling content, and e-commerce user experience enhancements that incorporate originality and creative talent to drive engagement and sales.Create and iterate on visual merchandising concepts, plan-o-grams, booth displays, and in-stadium experiences that utilize artistic design principles to maximize visual appeal, emotional connection, and conversion.Exercise discretion and independent judgment in creating digital content, design options, color palettes, packaging, and thematic elements for places such as the website, videoboard/LED Ribbon, newsletter, retail and promotional items to ensure they align with brand strategy while innovating to capture fan interest.Retail Operations & Event-Day ExecutionLead planning and supervise setup, execution, and breakdown of in-stadium and pop-up retail operations for Carolina Ascent FC (14+ home games + playoffs) and Charlotte Independence (16 regular season + cup games + playoffs), incorporating creative display installations.Coordinate game-day logistics, staffing, booth layout, signage, and real-time inventory, while ensuring creative elements enhance the fan experience.Oversee POS systems, applying insights from creative performance metrics.Prepare and present exclusive or limited-edition merchandise with custom creative storytelling for events.Staff Management & DevelopmentRecruit, train, schedule, and supervise seasonal/game-day retail associates 4–6 per CAFC game; 2 per CIS game Oversee internship learning experiencesCreate postgame report and lead debriefsSales Performance, Collaboration & StrategyTrack and analyze sales performance across channels, providing creative insights and recommendations for future product designs, launches, and pricing.Collaborate with Marketing, Sponsorship, and Game Presentation teams on integrated retail promotions that leverage original creative concepts.Support e-commerce strategy through creative direction of product data, visuals, and launch timing.Administrative & Compliance SupportExercise discretion to maintain merchandising standards, branding consistency, league guidelines, and design compliance across all channels.Assist the VP with special projects, including new product lines and brand partnerships.Qualifications Education/ExperienceDegree in sports management, marketing, retail and/or graphic design preferredExperience in collegiate or professional sports/entertainment preferredExperience with Shopify, design tools (e.g., Adobe Creative Suite or equivalent), POS systems, and retail analytics strongly preferred.Portfolio of creative product development, visual merchandising, or e-commerce design.Skills & AbilitiesStrong creative vision with artistic talent and originality in product and experience design.Excellent leadership and team management skills, with the ability to inspire creative execution.Proficiency in design software, Microsoft Office/Google Workspace, and data analysis.Ability to exercise independent judgment and discretion in creative and operational decisions.Physical RequirementsAbility to lift up to 40 lbs and participate in game-day setup/teardown.Flexibility for evenings, weekends, and holidays.Additional QualitiesPassion for sports fan culture, and creative brand storytelling.Energetic, proactive, and committed to artistic excellence and fan experiences.Work Environment & Expectations Full-time, in-person role in Charlotte, NC, with time split between warehouse/office, stadiums, and events. Significant evening/weekend availability required in season. Full-Time, Exempt Empower Sports & Entertainment is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.Empower Sports & Entertainment participates in E-Verify. All offers of employment are contingent upon successful completion of Form I-9 and verification of employment eligibility through the federal E-Verify system.Consumer Products Manager Department: Consumer Products Location: Charlotte, NC (In-Person) Position Type: Full-Time (Exempt) Reports To: Vice President of Consumer Products Direct Reports: Event Retail AssociatesPosition Overview The Consumer Products Manager plays a central creative and leadership role in developing and executing retail sales operations, product design, and brand experiences across Carolina Ascent FC and Charlotte Independence. This position drives revenue through innovative product concepts, artistic visual merchandising, and compelling online and in-person fan experiences while meeting annual sales goals.The role’s primary duty involves creative work requiring imagination, originality, and artistic talent in designing consumer products, curating online store aesthetics, and crafting promotional retail experiences. Working closely with the Vice President of Consumer Products and the Inventory/Fulfillment Manager, the Consumer Products Manager ensures brand storytelling, design excellence, and operational execution deliver exceptional fan engagement and maximize revenue opportunities.Key ResponsibilitiesCreative Product Design & Brand Experience Development (Primary Duty)Retail Operations & Event-Day ExecutionStaff Management & DevelopmentSales Performance, Collaboration & StrategyAdministrative & Compliance SupportQualifications Education/ExperienceSkills & AbilitiesPhysical RequirementsAdditional QualitiesWork Environment & Expectations Full-time, in-person role in Charlotte, NC, with time split between warehouse/office, stadiums, and events. Significant evening/weekend availability required in season. Full-Time, Exempt Empower Sports & Entertainment is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.Empower Sports & Entertainment participates in E-Verify. All offers of employment are contingent upon successful completion of Form I-9 and verification of employment eligibility through the federal E-Verify system.

SoccerTeamwork OnlineConsumer Products Manager
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San Diego Wave FC

E-Commerce Manager

San Diego, CA, USPosted 24 Jul 2026

WE’D LOVE FOR YOU TO JOIN US!San Diego Wave Fútbol Club is on a mission to build a world class home for players and fans. We are seeking a dynamic, forward-thinking individual to join our mission to share our story, win championships, increase, and delight our fans. We’re making memories and engaging our community through this beautiful game. The E-Commerce Manager will oversee all aspects of San Diego Wave FC’s online shopping, mobile app, and official website operations, focusing on creating exceptional user experiences across sandiegowavefc.com, sandiegowavefc.store, and San Diego Wave FC mobile app. This role will develop and execute e-commerce strategies, optimize journeys, create custom landing pages and splash screens, maintain and upkeep all platforms with relevant news and products, and drive revenue through integrated campaigns and promotional efforts. The ideal candidate is a highly organized self-starter with a thorough understanding of online platforms and customer UX/UI, and a proven track record of managing complex digital projects in a fast-paced environment.This is a full-time role based in San Diego, California. Depending on education, skill set, and experience, the annual base salary range is $80,000-90,000. ROLE RESPONSIBILITIES:E-Commerce & WebsiteTake the lead on all changes and additions to sandiegowavefc.com, working hands-on in WordPress with projects including, but not limited to, site design, page builds, content updates, editorial content, plugin/theme management, and troubleshooting.Own the user experience across both sandiegowavefc.com (WordPress) and the Shopify store, ensuring a consistent, high-quality experience as fans move between the two.Develop and execute the e-commerce strategy aligned with overall business goals to drive online revenue and enhance customer satisfaction.Own and execute San Diego Wave FC's e-commerce roadmap, prioritizing initiatives to improve on-site experiences and drive revenue.Oversee day-to-day operations of the online store, ensuring an optimized user experience, accurate product information, and seamless checkout processes.Manage site navigation, product creation, and merchandising to deliver a best-in-class product experience.Oversee daily site maintenance across sandiegowavefc.com and the Shopify store, ensuring a smooth, frustration-free customer experience with attention to quality assurance.Implement processes to improve web production tasks, including product activation, promotions/sales, on-site search maintenance, and marketing content updates.Ensure seamless integration and consistent look/feel between the WordPress site and Shopify store for a unified digital presence.Serve as the primary point of contact for any outside web development support, as needed, to supplement in-house WordPress and Shopify work.Coordinate with ticketing operations and the Marketing Director to ensure proper tracking and seamless linking to Ticketmaster for ticket purchases.Develop web and app strategies for home matchdays, prioritizing key information, storytelling, and promotions into a unique and engaging experience.Ensure platforms meet accessibility, privacy, and security standards, partnering with legal and IT teams as needed.Wave FC AppServe as the primary internal point of contact with Fan Reach (the app's third-party developer) for ongoing app upkeep and support.Own push notification strategy and execution, balancing fan engagement with notification fatigue.Coordinate with Fan Reach on bug reports; logging issues, communicating priority, and validating fixes.Keep app content current and aligned with website and store promotions, campaigns, and product launches.Website, Store & Marketing StrategyUse web analytics, customer insights, industry trends, and customer service feedback to inform future iterations of the website and store experience.Monitor performance metrics including traffic, conversion rates, sales, bounce rate, time on site and provide actionable insights to inform marketing campaigns.Oversee implementation of marketing content, product launches, and site promotions across these platforms.Develop and execute promotional campaigns spanning web and store, including seasonal sales, exclusive product launches, and team-specific merchandise (e.g., jersey launches).Stay current on industry trends, tools, and technologies related to UX/UI and e-commerce optimization.Lead the implementation of key website initiatives and other high-impact projects to enhance user experience and revenue generation.Cross-Functional CollaborationCollaborate with merchandise, sales, partnerships, and marketing teams to align digital initiatives with broader organizational campaigns and promotions.Establish cross-functional partnerships with Marketing, Merchandise, and Brand and Content teams to ensure cohesive storytelling and alignment across platforms.Act as a brand stakeholder for internal business tool improvements and operational communications.QUALIFIED?5+ years of experience in e-commerce and website management, preferably in sports, entertainment, or retail.4+ years of experience working with Shopify, including app integration and management as well as theme design, with a proven track record of driving results. Working knowledge of WordPress fundamentals (page building, content updates, plugin/theme basics) and comfort taking the lead on hands-on site changes without relying on outside developers for routine work.Experience coordinating with a third-party app development vendor on ongoing maintenance, push notifications, and bug resolution (not app development or coding).Proficiency in e-commerce platforms (e.g., Shopify, Salesforce) and CMS tools (e.g., WordPress).Strong understanding of SEO, SEM, and analytics tools (e.g., Google Analytics).Knowledge and experience with web-based product, content, and catalog management systems.Successful track record in e-commerce project management and leading day-to-day operations in a fast-paced environment.Excellent oral and written communication and presentation skills.Strong collaboration skills, with the ability to work cross-functionally in a team environment.If you meet the above qualifications and are ready to take on the challenge of leading our professional soccer club to success, we want to hear from you. Please submit your resume and cover letter detailing your relevant experience and why you are the ideal candidate for the position. APPLY TODAYOur people are our club. We believe different backgrounds and experiences bring new ideas and perspectives. We encourage talented candidates from underrepresented and underserved backgrounds to apply. We’re excited to welcome new members of our team who share our passion. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.WE’D LOVE FOR YOU TO JOIN US!San Diego Wave Fútbol Club is on a mission to build a world class home for players and fans. We are seeking a dynamic, forward-thinking individual to join our mission to share our story, win championships, increase, and delight our fans. We’re making memories and engaging our community through this beautiful game. The E-Commerce Manager will oversee all aspects of San Diego Wave FC’s online shopping, mobile app, and official website operations, focusing on creating exceptional user experiences across sandiegowavefc.com, sandiegowavefc.store, and San Diego Wave FC mobile app. This role will develop and execute e-commerce strategies, optimize journeys, create custom landing pages and splash screens, maintain and upkeep all platforms with relevant news and products, and drive revenue through integrated campaigns and promotional efforts. The ideal candidate is a highly organized self-starter with a thorough understanding of online platforms and customer UX/UI, and a proven track record of managing complex digital projects in a fast-paced environment.This is a full-time role based in San Diego, California. Depending on education, skill set, and experience, the annual base salary range is $80,000-90,000. ROLE RESPONSIBILITIES:E-Commerce & WebsiteWave FC AppWebsite, Store & Marketing StrategyCross-Functional CollaborationQUALIFIED?If you meet the above qualifications and are ready to take on the challenge of leading our professional soccer club to success, we want to hear from you. Please submit your resume and cover letter detailing your relevant experience and why you are the ideal candidate for the position. APPLY TODAYOur people are our club. We believe different backgrounds and experiences bring new ideas and perspectives. We encourage talented candidates from underrepresented and underserved backgrounds to apply. We’re excited to welcome new members of our team who share our passion. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

SoccerTeamwork OnlineE Commerce Manager
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Legends Global

Director, Ticket Sales | University of Miami

Coral Gables, FL, USPosted 24 Jul 2026

LEGENDS GLOBAL & THE UNIVERSITY OF MIAMIThe University of Miami is in a long-term partnership with Legends to oversee athletics ticket sales, customer service, annual fund solicitation/engagement, ticket operations, digital marketing, corporate partnerships, and multi-media rights opportunities. In addition, Legends will represent the University in developing campus-wide strategic partnerships. As the exclusive partner for Miami Athletics, Legends will engage Hurricanes fans and donors, local and regional South Florida businesses, and national brands with unique and integrated sponsorship, ticketing, and hospitality options. THE ROLEThe Director, Ticket Sales is primarily responsible for leading new revenue generation and will oversee Premium Sales, Business Development, and Group Sales, while helping to hire/retain staffing, build strategy, create accountability, develop sales talent, and identify new prospective donors, ticket buyers, corporate prospects, and group opportunities. season tickets, group, premium ticket, donation, and hospitality packages for University of Miami Athletics. This person should be a self-motivated, positive, and experienced sales leader with the ability to coach, develop, and hold a team accountable. This position will be focused on building relationships, driving revenue, developing staff, and being a positive steward and representative of Legends and the University of Miami. The Director, Ticket Sales will report to the Senior Vice President, Ticket Sales & Service.ESSENTIAL FUNCTIONSLead the Premium Sales, Business Development, and Group Sales teams responsible for offering a full menu of seating opportunities for Miami Hurricanes Football, Men’s Basketball, Women’s Basketball, and Baseball.Develop, implement, and oversee sales strategies designed to achieve and exceed revenue goals across season tickets, group tickets, premium tickets, donations, and hospitality packages.Recruit, hire, train, coach, and develop sales team members while creating a positive, competitive, team-first culture.Coordinate and execute sales initiatives targeting potential customers through prospecting, cold calling, referrals, networking, events, and partnerships.Monitor individual and team performance through regular pipeline reviews, one-on-one meetings, activity tracking, appointment tracking, and revenue forecasting.Identify new prospects and provide leadership around creative lead generation methods, campaigns, and strategies that drive revenue through ticket and donation offerings.Effectively use Salesforce CRM to accurately record, monitor, and evaluate client and prospect interactions, sales activity, pipeline movement, and forecasting.Participate, lead, and contribute in weekly sales meetings, training sessions, and ongoing professional development programs for the sales team.Work in conjunction with University of Miami Athletic Department team members to promote and generate sales to all ticketed events while providing a great fan experience.Partner with Ticket Operations, Analytics/CRM, Marketing, Membership Service, Hurricane Club, and other internal stakeholders to ensure sales campaigns, inventory management, and customer communication are aligned.Assist with pricing, packaging, product development, inventory strategy, and special ticket initiatives as directed by senior leadership.Entertain and nurture relationships with current donors, prospects, corporate leaders, and community members through creative means including but not limited to networking events, speaking engagements, prospect sampling at games, seat visits at games, open houses at the stadium/arena, and outside meetings.Must be willing to work non-traditional hours, weekends, events, and game days.The candidate will be accountable for departmental levels of activity, appointments, pipeline management, revenue goals, and overall sales performance.QUALIFICATIONSBachelor’s Degree or equivalent.5+ years of sales experience is preferred, including experience in sports, entertainment, hospitality, premium sales, or collegiate athletics.Previous experience leading, coaching, or managing sales professionals is preferred.Experience selling and/or overseeing 5 and 6 figure ticketing, premium, hospitality, and donation deals is preferred.Proven ability to drive additional purchases, upsell from existing donors and ticket holders, and develop new revenue opportunities.Excellent professional verbal and written communication skills.Maintain a professional image and positive attitude.Ability to lead a team responsible for a heavy volume of outbound and inbound phone calls, emails, appointments, and sales activity.Assist staff in setting and conducting in-stadium, arena, in-office, and out-of-the-office sales appointments with high-value prospects, donors, and post-work engagements with local business leaders.Effectively use Salesforce CRM to maintain accurate records, evaluate team activity, manage pipeline, and provide revenue forecasting.Reach and exceed team, and departmental sales revenue goals.Candidate should possess excellent leadership, time management, organizational, and coaching skills.Candidate should possess an optimistic team-first attitude, as well as a competitive desire to be the best.Ability to work in a team-oriented environment and effectively influence and communicate with C-level clients.COMPENSATION Competitive salary plus bonus opportunities and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: On-Site University of Miami Coral Gables, FL PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. LEGENDS GLOBAL & THE UNIVERSITY OF MIAMIThe University of Miami is in a long-term partnership with Legends to oversee athletics ticket sales, customer service, annual fund solicitation/engagement, ticket operations, digital marketing, corporate partnerships, and multi-media rights opportunities. In addition, Legends will represent the University in developing campus-wide strategic partnerships. As the exclusive partner for Miami Athletics, Legends will engage Hurricanes fans and donors, local and regional South Florida businesses, and national brands with unique and integrated sponsorship, ticketing, and hospitality options. THE ROLEThe Director, Ticket Sales is primarily responsible for leading new revenue generation and will oversee Premium Sales, Business Development, and Group Sales, while helping to hire/retain staffing, build strategy, create accountability, develop sales talent, and identify new prospective donors, ticket buyers, corporate prospects, and group opportunities. season tickets, group, premium ticket, donation, and hospitality packages for University of Miami Athletics. This person should be a self-motivated, positive, and experienced sales leader with the ability to coach, develop, and hold a team accountable. This position will be focused on building relationships, driving revenue, developing staff, and being a positive steward and representative of Legends and the University of Miami. The Director, Ticket Sales will report to the Senior Vice President, Ticket Sales & Service.ESSENTIAL FUNCTIONSLead the Premium Sales, Business Development, and Group Sales teams responsible for offering a full menu of seating opportunities for Miami Hurricanes Football, Men’s Basketball, Women’s Basketball, and Baseball.Develop, implement, and oversee sales strategies designed to achieve and exceed revenue goals across season tickets, group tickets, premium tickets, donations, and hospitality packages.Recruit, hire, train, coach, and develop sales team members while creating a positive, competitive, team-first culture.Coordinate and execute sales initiatives targeting potential customers through prospecting, cold calling, referrals, networking, events, and partnerships.Monitor individual and team performance through regular pipeline reviews, one-on-one meetings, activity tracking, appointment tracking, and revenue forecasting.Identify new prospects and provide leadership around creative lead generation methods, campaigns, and strategies that drive revenue through ticket and donation offerings.Effectively use Salesforce CRM to accurately record, monitor, and evaluate client and prospect interactions, sales activity, pipeline movement, and forecasting.Participate, lead, and contribute in weekly sales meetings, training sessions, and ongoing professional development programs for the sales team.Work in conjunction with University of Miami Athletic Department team members to promote and generate sales to all ticketed events while providing a great fan experience.Partner with Ticket Operations, Analytics/CRM, Marketing, Membership Service, Hurricane Club, and other internal stakeholders to ensure sales campaigns, inventory management, and customer communication are aligned.Assist with pricing, packaging, product development, inventory strategy, and special ticket initiatives as directed by senior leadership.Entertain and nurture relationships with current donors, prospects, corporate leaders, and community members through creative means including but not limited to networking events, speaking engagements, prospect sampling at games, seat visits at games, open houses at the stadium/arena, and outside meetings.Must be willing to work non-traditional hours, weekends, events, and game days.The candidate will be accountable for departmental levels of activity, appointments, pipeline management, revenue goals, and overall sales performance.QUALIFICATIONSBachelor’s Degree or equivalent.5+ years of sales experience is preferred, including experience in sports, entertainment, hospitality, premium sales, or collegiate athletics.Previous experience leading, coaching, or managing sales professionals is preferred.Experience selling and/or overseeing 5 and 6 figure ticketing, premium, hospitality, and donation deals is preferred.Proven ability to drive additional purchases, upsell from existing donors and ticket holders, and develop new revenue opportunities.Excellent professional verbal and written communication skills.Maintain a professional image and positive attitude.Ability to lead a team responsible for a heavy volume of outbound and inbound phone calls, emails, appointments, and sales activity.Assist staff in setting and conducting in-stadium, arena, in-office, and out-of-the-office sales appointments with high-value prospects, donors, and post-work engagements with local business leaders.Effectively use Salesforce CRM to maintain accurate records, evaluate team activity, manage pipeline, and provide revenue forecasting.Reach and exceed team, and departmental sales revenue goals.Candidate should possess excellent leadership, time management, organizational, and coaching skills.Candidate should possess an optimistic team-first attitude, as well as a competitive desire to be the best.Ability to work in a team-oriented environment and effectively influence and communicate with C-level clients.LEGENDS GLOBAL & THE UNIVERSITY OF MIAMIThe University of Miami is in a long-term partnership with Legends to oversee athletics ticket sales, customer service, annual fund solicitation/engagement, ticket operations, digital marketing, corporate partnerships, and multi-media rights opportunities. In addition, Legends will represent the University in developing campus-wide strategic partnerships. As the exclusive partner for Miami Athletics, Legends will engage Hurricanes fans and donors, local and regional South Florida businesses, and national brands with unique and integrated sponsorship, ticketing, and hospitality options. THE ROLEThe Director, Ticket Sales is primarily responsible for leading new revenue generation and will oversee Premium Sales, Business Development, and Group Sales, while helping to hire/retain staffing, build strategy, create accountability, develop sales talent, and identify new prospective donors, ticket buyers, corporate prospects, and group opportunities. season tickets, group, premium ticket, donation, and hospitality packages for University of Miami Athletics. This person should be a self-motivated, positive, and experienced sales leader with the ability to coach, develop, and hold a team accountable. This position will be focused on building relationships, driving revenue, developing staff, and being a positive steward and representative of Legends and the University of Miami. The Director, Ticket Sales will report to the Senior Vice President, Ticket Sales & Service.ESSENTIAL FUNCTIONSLead the Premium Sales, Business Development, and Group Sales teams responsible for offering a full menu of seating opportunities for Miami Hurricanes Football, Men’s Basketball, Women’s Basketball, and Baseball.Develop, implement, and oversee sales strategies designed to achieve and exceed revenue goals across season tickets, group tickets, premium tickets, donations, and hospitality packages.Recruit, hire, train, coach, and develop sales team members while creating a positive, competitive, team-first culture.Coordinate and execute sales initiatives targeting potential customers through prospecting, cold calling, referrals, networking, events, and partnerships.Monitor individual and team performance through regular pipeline reviews, one-on-one meetings, activity tracking, appointment tracking, and revenue forecasting.Identify new prospects and provide leadership around creative lead generation methods, campaigns, and strategies that drive revenue through ticket and donation offerings.Effectively use Salesforce CRM to accurately record, monitor, and evaluate client and prospect interactions, sales activity, pipeline movement, and forecasting.Participate, lead, and contribute in weekly sales meetings, training sessions, and ongoing professional development programs for the sales team.Work in conjunction with University of Miami Athletic Department team members to promote and generate sales to all ticketed events while providing a great fan experience.Partner with Ticket Operations, Analytics/CRM, Marketing, Membership Service, Hurricane Club, and other internal stakeholders to ensure sales campaigns, inventory management, and customer communication are aligned.Assist with pricing, packaging, product development, inventory strategy, and special ticket initiatives as directed by senior leadership.Entertain and nurture relationships with current donors, prospects, corporate leaders, and community members through creative means including but not limited to networking events, speaking engagements, prospect sampling at games, seat visits at games, open houses at the stadium/arena, and outside meetings.Must be willing to work non-traditional hours, weekends, events, and game days.The candidate will be accountable for departmental levels of activity, appointments, pipeline management, revenue goals, and overall sales performance.QUALIFICATIONSBachelor’s Degree or equivalent.5+ years of sales experience is preferred, including experience in sports, entertainment, hospitality, premium sales, or collegiate athletics.Previous experience leading, coaching, or managing sales professionals is preferred.Experience selling and/or overseeing 5 and 6 figure ticketing, premium, hospitality, and donation deals is preferred.Proven ability to drive additional purchases, upsell from existing donors and ticket holders, and develop new revenue opportunities.Excellent professional verbal and written communication skills.Maintain a professional image and positive attitude.Ability to lead a team responsible for a heavy volume of outbound and inbound phone calls, emails, appointments, and sales activity.Assist staff in setting and conducting in-stadium, arena, in-office, and out-of-the-office sales appointments with high-value prospects, donors, and post-work engagements with local business leaders.Effectively use Salesforce CRM to maintain accurate records, evaluate team activity, manage pipeline, and provide revenue forecasting.Reach and exceed team, and departmental sales revenue goals.Candidate should possess excellent leadership, time management, organizational, and coaching skills.Candidate should possess an optimistic team-first attitude, as well as a competitive desire to be the best.Ability to work in a team-oriented environment and effectively influence and communicate with C-level clients.COMPENSATION Competitive salary plus bonus opportunities and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS COMPENSATION Competitive salary plus bonus opportunities and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: On-Site University of Miami Coral Gables, FL PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

BasketballTeamwork OnlineDirector, Ticket Sales | University Of Miami
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Legends Global

Membership Services Manager | University of Miami

Coral Gables, FL, USPosted 24 Jul 2026

LEGENDS GLOBAL & THE UNIVERSITY OF MIAMIThe University of Miami is in a long-term partnership with Legends to oversee athletics ticket sales, customer service, annual fund solicitation/engagement, ticket operations, digital marketing, corporate partnerships, and multi-media rights opportunities. In addition, Legends will represent the University in developing campus-wide strategic partnerships. As the exclusive partner for Miami Athletics, Legends will engage Hurricanes fans and donors, local and regional South Florida businesses, and national brands with unique and integrated sponsorship, ticketing, and hospitality options. THE ROLEThe Membership Service Manager is a role dedicated to delivering elite, white-glove service to University of Miami season ticket holders across all four ticketed sports: Football, Men’s Basketball, Women’s Basketball, and Baseball. This position is responsible for retention and relationship management of assigned season ticket holder accounts, with an emphasis on high-level engagement, consistent touchpoints, and superior customer experience. The ideal candidate is a proactive, detail-oriented professional with a passion for service and a commitment to fostering lasting client relationships. This is a service/selling/managerial position responsible for supervising and providing direction to Membership Service Representatives.The Membership Service Manager will oversee Membership Service Representatives’ daily tasks, provide training, ensure adherence to service standards, and support their professional development. This includes scheduling, performance feedback, game day service assignments, Salesforce/service-process guidance, and ensuring Membership Service Representatives contribute effectively to overall membership service objectives.ESSENTIAL FUNCTIONSServe as the primary point of contact for a dedicated portfolio of season ticket holders across all ticketed sports and Hurricane Club Members.Execute a structured cadence of proactive client touchpoints, including phone calls, emails, in-person meetings, game day seat visits, and out-of-office appointments.Host and engage clients at season ticket member events, Hurricane Club events, and other experiences.Support and contribute to special events and activations focused on member appreciation, feedback gathering, and relationship development.Create and maintain accurate records of all interactions, feedback, and engagement in Salesforce CRM.Meet or exceed established retention benchmarks and service-related performance metrics. This includes identifying upsell opportunities, increasing Hurricane Club donation level, and driving incremental revenue through upgrades, and additional ticket purchases.Maintain a high volume of personalized outbound touchpoints, including calls, emails, texts, and in-person engagements.Engage in daily, weekly, and monthly reporting to track progress toward service goals and fan feedback surveys.Conduct onboarding and orientation for new season ticket holders to ensure a seamless customer journey.Be visible and active at all assigned home games and select events as a face of the membership service team.Provide insights to leadership to improve customer experience, retention strategies, and operational enhancements.Identify and escalate concerns or areas of opportunity for at-risk accounts to appropriate leadership.Work closely with Ticket Operations, Analytics/CRM, Sponsorship, Marketing, and Hurricane Club teams to ensure seamless coordination across all touchpoints.Contribute to weekly team meetings, training sessions, and ongoing service development programs.Oversee Membership Service Representatives, including daily workflow, service standards, Salesforce hygiene, game day assignments, and professional development.Provide coaching, training, scheduling support, and performance feedback to ensure Membership Service Representatives are prepared to deliver a consistent, high-quality member experience.Serve as a culture carrier, upholding Legends’ and Miami Athletics’ brand standards and commitment to excellence.Support and assist with additional duties and projects as assigned by leadership, particularly during peak times or special initiatives, even if outside the core responsibilities of servicing accounts.QUALIFICATIONSBachelor’s degree or equivalent experience.2+ years of customer service or client relationship management experience, preferably in sports or entertainment.Demonstrated success in building and maintaining long-term relationships with high-value clients.Excellent verbal and written communication skills.Strong time management, attention to detail, and organizational capabilities.Experience with Salesforce or other CRM platforms preferred.Ability to work flexible hours including evenings, weekends, and game days.Passion for delivering world-class service and exceeding client expectations.COMPENSATION Competitive salary plus bonus opportunities and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: On-Site University of Miami Coral Gables, FL PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. LEGENDS GLOBAL & THE UNIVERSITY OF MIAMIThe University of Miami is in a long-term partnership with Legends to oversee athletics ticket sales, customer service, annual fund solicitation/engagement, ticket operations, digital marketing, corporate partnerships, and multi-media rights opportunities. In addition, Legends will represent the University in developing campus-wide strategic partnerships. As the exclusive partner for Miami Athletics, Legends will engage Hurricanes fans and donors, local and regional South Florida businesses, and national brands with unique and integrated sponsorship, ticketing, and hospitality options. THE ROLEThe Membership Service Manager is a role dedicated to delivering elite, white-glove service to University of Miami season ticket holders across all four ticketed sports: Football, Men’s Basketball, Women’s Basketball, and Baseball. This position is responsible for retention and relationship management of assigned season ticket holder accounts, with an emphasis on high-level engagement, consistent touchpoints, and superior customer experience. The ideal candidate is a proactive, detail-oriented professional with a passion for service and a commitment to fostering lasting client relationships. This is a service/selling/managerial position responsible for supervising and providing direction to Membership Service Representatives.The Membership Service Manager will oversee Membership Service Representatives’ daily tasks, provide training, ensure adherence to service standards, and support their professional development. This includes scheduling, performance feedback, game day service assignments, Salesforce/service-process guidance, and ensuring Membership Service Representatives contribute effectively to overall membership service objectives.ESSENTIAL FUNCTIONSServe as the primary point of contact for a dedicated portfolio of season ticket holders across all ticketed sports and Hurricane Club Members.Execute a structured cadence of proactive client touchpoints, including phone calls, emails, in-person meetings, game day seat visits, and out-of-office appointments.Host and engage clients at season ticket member events, Hurricane Club events, and other experiences.Support and contribute to special events and activations focused on member appreciation, feedback gathering, and relationship development.Create and maintain accurate records of all interactions, feedback, and engagement in Salesforce CRM.Meet or exceed established retention benchmarks and service-related performance metrics. This includes identifying upsell opportunities, increasing Hurricane Club donation level, and driving incremental revenue through upgrades, and additional ticket purchases.Maintain a high volume of personalized outbound touchpoints, including calls, emails, texts, and in-person engagements.Engage in daily, weekly, and monthly reporting to track progress toward service goals and fan feedback surveys.Conduct onboarding and orientation for new season ticket holders to ensure a seamless customer journey.Be visible and active at all assigned home games and select events as a face of the membership service team.Provide insights to leadership to improve customer experience, retention strategies, and operational enhancements.Identify and escalate concerns or areas of opportunity for at-risk accounts to appropriate leadership.Work closely with Ticket Operations, Analytics/CRM, Sponsorship, Marketing, and Hurricane Club teams to ensure seamless coordination across all touchpoints.Contribute to weekly team meetings, training sessions, and ongoing service development programs.Oversee Membership Service Representatives, including daily workflow, service standards, Salesforce hygiene, game day assignments, and professional development.Provide coaching, training, scheduling support, and performance feedback to ensure Membership Service Representatives are prepared to deliver a consistent, high-quality member experience.Serve as a culture carrier, upholding Legends’ and Miami Athletics’ brand standards and commitment to excellence.Support and assist with additional duties and projects as assigned by leadership, particularly during peak times or special initiatives, even if outside the core responsibilities of servicing accounts.QUALIFICATIONSBachelor’s degree or equivalent experience.2+ years of customer service or client relationship management experience, preferably in sports or entertainment.Demonstrated success in building and maintaining long-term relationships with high-value clients.Excellent verbal and written communication skills.Strong time management, attention to detail, and organizational capabilities.Experience with Salesforce or other CRM platforms preferred.Ability to work flexible hours including evenings, weekends, and game days.Passion for delivering world-class service and exceeding client expectations.LEGENDS GLOBAL & THE UNIVERSITY OF MIAMIThe University of Miami is in a long-term partnership with Legends to oversee athletics ticket sales, customer service, annual fund solicitation/engagement, ticket operations, digital marketing, corporate partnerships, and multi-media rights opportunities. In addition, Legends will represent the University in developing campus-wide strategic partnerships. As the exclusive partner for Miami Athletics, Legends will engage Hurricanes fans and donors, local and regional South Florida businesses, and national brands with unique and integrated sponsorship, ticketing, and hospitality options. THE ROLEThe Membership Service Manager is a role dedicated to delivering elite, white-glove service to University of Miami season ticket holders across all four ticketed sports: Football, Men’s Basketball, Women’s Basketball, and Baseball. This position is responsible for retention and relationship management of assigned season ticket holder accounts, with an emphasis on high-level engagement, consistent touchpoints, and superior customer experience. The ideal candidate is a proactive, detail-oriented professional with a passion for service and a commitment to fostering lasting client relationships. This is a service/selling/managerial position responsible for supervising and providing direction to Membership Service Representatives.The Membership Service Manager will oversee Membership Service Representatives’ daily tasks, provide training, ensure adherence to service standards, and support their professional development. This includes scheduling, performance feedback, game day service assignments, Salesforce/service-process guidance, and ensuring Membership Service Representatives contribute effectively to overall membership service objectives.ESSENTIAL FUNCTIONSServe as the primary point of contact for a dedicated portfolio of season ticket holders across all ticketed sports and Hurricane Club Members.Execute a structured cadence of proactive client touchpoints, including phone calls, emails, in-person meetings, game day seat visits, and out-of-office appointments.Host and engage clients at season ticket member events, Hurricane Club events, and other experiences.Support and contribute to special events and activations focused on member appreciation, feedback gathering, and relationship development.Create and maintain accurate records of all interactions, feedback, and engagement in Salesforce CRM.Meet or exceed established retention benchmarks and service-related performance metrics. This includes identifying upsell opportunities, increasing Hurricane Club donation level, and driving incremental revenue through upgrades, and additional ticket purchases.Maintain a high volume of personalized outbound touchpoints, including calls, emails, texts, and in-person engagements.Engage in daily, weekly, and monthly reporting to track progress toward service goals and fan feedback surveys.Conduct onboarding and orientation for new season ticket holders to ensure a seamless customer journey.Be visible and active at all assigned home games and select events as a face of the membership service team.Provide insights to leadership to improve customer experience, retention strategies, and operational enhancements.Identify and escalate concerns or areas of opportunity for at-risk accounts to appropriate leadership.Work closely with Ticket Operations, Analytics/CRM, Sponsorship, Marketing, and Hurricane Club teams to ensure seamless coordination across all touchpoints.Contribute to weekly team meetings, training sessions, and ongoing service development programs.Oversee Membership Service Representatives, including daily workflow, service standards, Salesforce hygiene, game day assignments, and professional development.Provide coaching, training, scheduling support, and performance feedback to ensure Membership Service Representatives are prepared to deliver a consistent, high-quality member experience.Serve as a culture carrier, upholding Legends’ and Miami Athletics’ brand standards and commitment to excellence.Support and assist with additional duties and projects as assigned by leadership, particularly during peak times or special initiatives, even if outside the core responsibilities of servicing accounts.QUALIFICATIONSBachelor’s degree or equivalent experience.2+ years of customer service or client relationship management experience, preferably in sports or entertainment.Demonstrated success in building and maintaining long-term relationships with high-value clients.Excellent verbal and written communication skills.Strong time management, attention to detail, and organizational capabilities.Experience with Salesforce or other CRM platforms preferred.Ability to work flexible hours including evenings, weekends, and game days.Passion for delivering world-class service and exceeding client expectations.COMPENSATION Competitive salary plus bonus opportunities and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS COMPENSATION Competitive salary plus bonus opportunities and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: On-Site University of Miami Coral Gables, FL PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

BasketballTeamwork OnlineMembership Services Manager | University Of Miami
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Rhode Island FC

Marketing Coordinator

Pawtucket, RI, USPosted 24 Jul 2026

JOB TITLE: MARKETING COORDINATORPOSITION TYPE: FULL TIME LOCATION: PAWTUCKET, RI REPORTS TO: SR. MANAGER, MARKETINGABOUT RHODE ISLAND FCRhode Island FC (RIFC) is the premier professional soccer club in Rhode Island, competing in the USL Championship, one of the fastest-growing professional leagues in North America. RIFC is not just a team; it's a movement built on community, passion, and the love of the global game. Our mission is to represent the spirit of the Ocean State, both on the pitch and throughout our communities. ABOUT CENTREVILLE BANK STADIUMCentreville Bank Stadium is a state-of-the-art, 100 percent electric, soccer-specific stadium on the banks of the Seekonk River. Named Best New Venue of 2025 by SportsTravel Magazine, Centreville Bank Stadium is the flagship destination for sports and entertainment in the Ocean State. Embedded in the Rhode Island community and the official home of the Rhode Island FC, the multi-use venue hosts concerts, sporting events, corporate outings, and cultural festivals year-round.RIFC and Centreville Bank Stadium are committed to creating a vibrant culture that resonates with entertainment seekers across the region. POSITION SUMMARYThe Marketing Coordinator is responsible for the coordination, growth, and optimization of RIFC and Centreville Bank Stadium digital communications platforms, including the official websites, email campaigns, SMS/MMS marketing and mobile apps. This position will ensure all content is engaging, on-brand, and tailored to each platform to maximize fan engagement and drive ticket sales. As a important member of the marketing team, the Marketing Coordinator will also be part of gameday production, event execution, administrative management and project support. KEY RESPONSIBILITIESDigital Media Strategy and Optimization· Oversee the management and growth of RIFC and Centreville Bank Stadium’s website, email platform, SMS/MMS marketing platform and mobile app(s), ensuring content optimized for each platform.· Utilize analytics tools to monitor digital media performance, track key metrics, and provide regular reports with actionable insights.· Identify, interpret, and implement digital media trends and best practices to enhance RIFC’s digital presence and fan engagement.· Collaborate with Graphic Design and Content Production teams to create engaging and innovative email, website and SMS content that elevates the brand. Email Marketing· Manage, grow, and optimize RIFC and Centreville Bank Stadium’s email platform, including developing segmentation strategies to effectively target different audience segments.· Plan and execute email campaigns to promote ticket sales, events, and stadium and team news.· Publish monthly e-newsletters and recommend content improvements based on analytics and fan feedback.· Collaborate with all departments to conduct, analyze, and optimize surveys, including post-event Fan Engagement surveys. Website Management· Manage and update the official RIFC and Centreville Bank Stadium websites with relevant content, including news, player profiles, event schedules, ticket offerings, and club and stadium information.· Ensure each website’s design, layout, and user experience (UX) are optimized, particularly in relation to the mobile experience.· Work diligently to maintain a high-quality online presence. SMS/MMS Marketing Platform· Manage, grow, and optimize SMS/MMS communication through the club’s texting platform - RIFC Pulse.· Plan and execute texting campaigns to drive ticket and merchandise sales, and inform fans about upcoming events and stadium and club news. Mobile App Management· Manage, update, and optimize the RIFC mobile app to enhance user engagement and ensure the app remains a valuable resource for fans.· Implement app features that drive fan interaction, ticket sales, and in-app engagement. Critical Stadium Event Support· RIFC and Centreville Bank Stadium operate under a single sports and entertainment entity. As ONE TEAM, you will provide support and work as assigned on events for both Centreville Bank Stadium and Rhode Island FC. QUALIFICATIONS· Bachelor’s degree in Marketing, Communications, Digital Media, or a related field.· 1-3 years of experience in digital media management, preferably within the sports or entertainment industry.· Proficiency in digital media analytics tools (e.g., Google Analytics, Adobe Analytics) and Microsoft Office products (Word, Excel, Sharepoint).· Strong understanding of website management (CMS), email marketing platforms, SMS/MMS marketing platforms, and mobile app management.· Experience in HubSpot, WordPress and Trello or similar software.· Excellent written and verbal communication skills.· Ability to manage multiple projects and deadlines in a fast-paced environment. WORK ENVIRONMENT & SCHEDULE· Role requires availability to work all RIFC home and away games, marketing events and select stadium events.· Frequent evening, weekend, and holiday work required based on organizational and event schedules.· Position is based in Rhode Island with regular in-person presence at the team office, stadium, and external events.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.JOB TITLE: MARKETING COORDINATORPOSITION TYPE: FULL TIME LOCATION: PAWTUCKET, RI REPORTS TO: SR. MANAGER, MARKETINGABOUT RHODE ISLAND FCRhode Island FC (RIFC) is the premier professional soccer club in Rhode Island, competing in the USL Championship, one of the fastest-growing professional leagues in North America. RIFC is not just a team; it's a movement built on community, passion, and the love of the global game. Our mission is to represent the spirit of the Ocean State, both on the pitch and throughout our communities. ABOUT CENTREVILLE BANK STADIUMCentreville Bank Stadium is a state-of-the-art, 100 percent electric, soccer-specific stadium on the banks of the Seekonk River. Named Best New Venue of 2025 by SportsTravel Magazine, Centreville Bank Stadium is the flagship destination for sports and entertainment in the Ocean State. Embedded in the Rhode Island community and the official home of the Rhode Island FC, the multi-use venue hosts concerts, sporting events, corporate outings, and cultural festivals year-round.RIFC and Centreville Bank Stadium are committed to creating a vibrant culture that resonates with entertainment seekers across the region. POSITION SUMMARYThe Marketing Coordinator is responsible for the coordination, growth, and optimization of RIFC and Centreville Bank Stadium digital communications platforms, including the official websites, email campaigns, SMS/MMS marketing and mobile apps. This position will ensure all content is engaging, on-brand, and tailored to each platform to maximize fan engagement and drive ticket sales. As a important member of the marketing team, the Marketing Coordinator will also be part of gameday production, event execution, administrative management and project support. KEY RESPONSIBILITIESDigital Media Strategy and Optimization· Oversee the management and growth of RIFC and Centreville Bank Stadium’s website, email platform, SMS/MMS marketing platform and mobile app(s), ensuring content optimized for each platform.· Utilize analytics tools to monitor digital media performance, track key metrics, and provide regular reports with actionable insights.· Identify, interpret, and implement digital media trends and best practices to enhance RIFC’s digital presence and fan engagement.· Collaborate with Graphic Design and Content Production teams to create engaging and innovative email, website and SMS content that elevates the brand. Email Marketing· Manage, grow, and optimize RIFC and Centreville Bank Stadium’s email platform, including developing segmentation strategies to effectively target different audience segments.· Plan and execute email campaigns to promote ticket sales, events, and stadium and team news.· Publish monthly e-newsletters and recommend content improvements based on analytics and fan feedback.· Collaborate with all departments to conduct, analyze, and optimize surveys, including post-event Fan Engagement surveys. Website Management· Manage and update the official RIFC and Centreville Bank Stadium websites with relevant content, including news, player profiles, event schedules, ticket offerings, and club and stadium information.· Ensure each website’s design, layout, and user experience (UX) are optimized, particularly in relation to the mobile experience.· Work diligently to maintain a high-quality online presence. SMS/MMS Marketing Platform· Manage, grow, and optimize SMS/MMS communication through the club’s texting platform - RIFC Pulse.· Plan and execute texting campaigns to drive ticket and merchandise sales, and inform fans about upcoming events and stadium and club news. Mobile App Management· Manage, update, and optimize the RIFC mobile app to enhance user engagement and ensure the app remains a valuable resource for fans.· Implement app features that drive fan interaction, ticket sales, and in-app engagement. Critical Stadium Event Support· RIFC and Centreville Bank Stadium operate under a single sports and entertainment entity. As ONE TEAM, you will provide support and work as assigned on events for both Centreville Bank Stadium and Rhode Island FC. QUALIFICATIONS· Bachelor’s degree in Marketing, Communications, Digital Media, or a related field.· 1-3 years of experience in digital media management, preferably within the sports or entertainment industry.· Proficiency in digital media analytics tools (e.g., Google Analytics, Adobe Analytics) and Microsoft Office products (Word, Excel, Sharepoint).· Strong understanding of website management (CMS), email marketing platforms, SMS/MMS marketing platforms, and mobile app management.· Experience in HubSpot, WordPress and Trello or similar software.· Excellent written and verbal communication skills.· Ability to manage multiple projects and deadlines in a fast-paced environment. WORK ENVIRONMENT & SCHEDULE· Role requires availability to work all RIFC home and away games, marketing events and select stadium events.· Frequent evening, weekend, and holiday work required based on organizational and event schedules.· Position is based in Rhode Island with regular in-person presence at the team office, stadium, and external events.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

SoccerTeamwork OnlineMarketing Coordinator
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D.C. United

Senior Director of Marketing

Washington, DC, USPosted 24 Jul 2026

Position SummaryThe Senior Director of Marketing serves as the operational leader of the Marketing Department, translating brand strategy into exceptional execution. This role partners closely with the Head of Brand to ensure campaigns are delivered with excellence, creative teams operate efficiently, priorities remain aligned, and the department functions as a high-performing organization.While the Head of Brand defines the vision, positioning, and strategic direction of the brand, the Senior Director of Marketing leads the execution, operational management, and day-to-day leadership required to bring that vision to life.This role is responsible for creating operational excellence across the marketing function while fostering collaboration, accountability, and creative innovation.Core ResponsibilitiesDepartment Leadership & OperationsLead the day-to-day operations of the Marketing Department.Establish department priorities, operating rhythms, and execution standards.Ensure resources are aligned to the highest-impact initiatives.Lead weekly marketing meetings and maintain visibility across all active initiatives.Identify operational gaps and continuously improve department workflows.Marketing ExecutionOversee execution of all integrated marketing campaigns from planning through delivery.Ensure campaigns are completed on time, on brand, and at a high standard of quality.Monitor campaign progress and proactively remove obstacles to execution.Balance competing priorities while maintaining alignment with organizational goals.Creative LeadershipProvide leadership for the club's creative team, including graphic design, photography, video, and creative production.Ensure all creative work reflects the club's brand standards and storytelling objectives.Guide creative planning and production schedules to maximize efficiency.Digital Marketing LeadershipProvide leadership and support to the Director of Digital & Social.Ensure digital channels support broader marketing campaigns and organizational priorities.Foster collaboration between Digital, Creative, Communications, Ticketing, Partnerships, and Community.Team DevelopmentCoach, mentor, and develop marketing staff.Establish clear expectations and accountability.Build an environment focused on collaboration, ownership, and continuous improvement.Executive PartnershipServe as the primary operational partner to the Head of Brand.Translate strategic direction into actionable marketing priorities.Provide recommendations on resource allocation, staffing, and execution strategies.Prepare leadership updates on campaign progress, department performance, and operational priorities.Success MeasuresSuccess in this role will be demonstrated by:Marketing campaigns consistently delivered on time.Improved collaboration across departments.Creative work that elevates the club's brand.Clear operational discipline and accountability.High-performing marketing team with defined priorities.Efficient department workflows.Strong partnership with Brand, Communications, Business Strategy & Analytics, Partnerships, and Ticketing.Reports To: Head of BrandDirect Reports:Director, Digital & SocialCreative Team (Art Director, Graphic Design, Video, Photography)Marketing Coordinator / Fan Experience (as applicable)Qualifications8-10+ years of progressive marketing leadership experience.Experience leading multidisciplinary marketing teams.Demonstrated success managing creative organizations and large-scale campaigns.Strong operational and organizational leadership skills.Ability to influence across departments and executive stakeholders.The selected candidate must be able to successfully pass a background check.Experience in professional sports, entertainment, consumer brands, or live events preferred.D.C. United is committed to uplifting our community, staff, and club. We are seeking candidates to be a part of our journey in our quest for continued organizational growth and another MLS Cup. D.C. United will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. D.C. United is an equal opportunity employer (EOE). D.C. United reaffirms its commitment to the principles of equal opportunity and diversity. D.C. United is proud to be an equal opportunity workplace and is an affirmative action employer. D.C. United is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, pregnancy, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Employment decisions can include hiring, termination, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions are made on the basis of individual skills, knowledge, abilities, job performance, and other appropriate qualifications. Position SummaryThe Senior Director of Marketing serves as the operational leader of the Marketing Department, translating brand strategy into exceptional execution. This role partners closely with the Head of Brand to ensure campaigns are delivered with excellence, creative teams operate efficiently, priorities remain aligned, and the department functions as a high-performing organization.While the Head of Brand defines the vision, positioning, and strategic direction of the brand, the Senior Director of Marketing leads the execution, operational management, and day-to-day leadership required to bring that vision to life.This role is responsible for creating operational excellence across the marketing function while fostering collaboration, accountability, and creative innovation.Core ResponsibilitiesDepartment Leadership & OperationsMarketing ExecutionCreative LeadershipDigital Marketing LeadershipTeam DevelopmentExecutive PartnershipSuccess MeasuresSuccess in this role will be demonstrated by:Reports To: Head of BrandDirect Reports:QualificationsExperience in professional sports, entertainment, consumer brands, or live events preferred.D.C. United is committed to uplifting our community, staff, and club. We are seeking candidates to be a part of our journey in our quest for continued organizational growth and another MLS Cup. D.C. United will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. D.C. United is an equal opportunity employer (EOE). D.C. United reaffirms its commitment to the principles of equal opportunity and diversity. D.C. United is proud to be an equal opportunity workplace and is an affirmative action employer. D.C. United is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, pregnancy, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Employment decisions can include hiring, termination, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions are made on the basis of individual skills, knowledge, abilities, job performance, and other appropriate qualifications.

MLSTeamwork OnlineSenior Director Of Marketing
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Cleveland Cavaliers

2026-27 Seasonal Assistant, Partnership Activation

Cleveland, OH, USPosted 24 Jul 2026

Cavaliers Holdings LLC is obsessed with delivering epic experiences for our team members, our fans, our community and the world. Fueled by an unapologetically bold, inclusive and high-impact culture, we strive to recruit individuals who are enthusiastic and purposeful in carrying out our vision as transformative leaders in sports and entertainment. If you are ready to bring your best to the dynamic, high‑performance environment of the Cavs, Cleveland WNBA, Monsters, Charge, RESN and Rocket Arena - where we come together to create moments that move, inspire, and uplift - then we want to hear from you. JOB SUMMARY: The ‘Seasonal Assistant, Partnership Activation’ is a vital member of the Corporate Partnerships Team, responsible for driving the execution and tracking of partnership activation platforms from initial planning through post-launch review. This person brings a strong background in project management and experience in executing physical partnership activations across signage, in game, and events while using analytics tools and software to drive results. *** This is a temporary position from September 2026 - June 2027, that will work onsite at Rocket Arena approx. 40 hours per week. *** Local candidates strongly preferred. There is not relocation assistance or temporary housing provided for non-local candidates. PAY RATE: $15.00/HR START DATE: Sept. 21st ESSENTIAL DUTIES & RESPONSIBILITIES: Work with various internal teams and stakeholders to assist in the execution partnership activations, ensuring seamless coordination between Marketing, Game Operations, Signage Team, and external partners at every stage. Help schedule all partner activation assets across signage, in game elements, and game day activations, ensuring timely, on-brand, and contract-compliant delivery for each unique partnership activation. Assist in monitoring project status checkpoints, updating stakeholders on milestones, obstacles, and next steps, and proactively adjusting action plans as needed to ensure the delivery of high-quality activation assets. Assist in the collection and reporting of signage data to inform future strategies, facilitate recap reporting, and support continuous improvement of signage and physical activation processes. Own and execute fan experiences through web platforms and physical activations. Maintain and refresh internal project management tools, calendars, and reporting documents, ensuring all steps are clearly documented and actionable. Regularly participate in meetings to track progress, elevate key findings or roadblocks, and recommend next steps. Support the ideation, proposal, and launch of activation-focused partnership assets, helping prioritize projects based on business needs, partner commitments, and emerging activation trends. REQUIRED QUALIFICATIONS: Bachelor's Degree from a four-year College or University (or currently pursuing a BS Degree) Preferably seeking 6+ months of prior experience in partnership activation or marketing (can be from an internship) within an entertainment organization, agency, professional sports team, league, or media. High proficiency with digital reporting and analytics tools (such as Nielsen) and experience interpreting data for actionable insights. High-level of creativity and ability to organize with attention to details, usability, and branding. Ability to thrive in a deadline-driven environment. Strong time management and organizational skills. Continuous learner and a growth mindset toward driving the business and developing solutions for clients. Highly motivated, creative, and able to communicate with a diverse group of colleagues. Possess strong critical thinking & reasoning skills with ability to synthesize complex information and data into compelling go-to-market stories. Consistent attendance at department or company events and games including weekdays, weekends, and holidays We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. Actual compensation will depend on your experience, education/credentials, skills, and how they fit our organizational needs. Rock Entertainment Group offers a robust perks package with healthcare, dental, vision, retirement, and more!

BasketballTeamwork Online2026 27 Seasonal Assistant, Partnership Activation
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United Football League (UFL)

Sr. Director, Brand & Team Marketing

White Plains, NY, USPosted 23 Jul 2026

Job Title: Sr. Director, Brand & Team Marketing Reporting to: VP, Marketing & Brand Strategy Location: White Plains, NY (Hybrid) ABOUT THE UNITED FOOTBALL LEAGUEThe United Football League (UFL) is the premier professional spring football league, powered by the visionary leadership and investment of Mike Repole and Impact Capital, RedBird Capital Partners, FOX, Dany Garcia, Dwayne Johnson, and ESPN. Built on innovation, accessibility, and competitive excellence, the UFL delivers the most engaging professional football experience in the world—for both players and fans. The league features eight teams and is focused on building the next era of spring football, with expansion planned for 2028 and beyond.ABOUT THE POSITIONThe Sr. Director, Brand & Team Marketing will own and lead the UFL’s integrated marketing and brand strategy, serving as the strategic hub that aligns league and team stakeholders around a unified vision and end-to-end fan growth strategy. He or she will champion the growth and evolution of league and team brands, connecting brand, campaigns, activations, and market execution into a cohesive ecosystem that strengthens brands, grows and retains fan bases, deepens loyalty, and drives revenue. The Senior Director leads team marketing efforts, providing strategic direction and mentoring high-performing team market professionals driving integrated marketing campaigns, ticketing initiatives, field marketing, game presentation, fan engagement, and live events. As a critical cross-functional partner, this leader will partner with leaders across all areas for league and team business to drive forward key business objectives, align strategies and deliver leaguewide growth and a path for sustainable success as the league continues to grow and expand into new markets in the future. The primary area of focus will be: Team Marketing Strategy, Field Marketing, Game Presentation/Experience, Brand Strategy, Ticketing Campaigns & Promotions.WHAT YOU WILL DOBrand StrategyEvolve and refine the UFL brand positioning, personality, tone of voice to invigorate the marketplace, push the personality forward to spark more interest, excitement and brand love in the marketplace.Cascade the league’s missions, brand values and positioning through the unique lens of the team brands. Help develop and evolve each team’s unique brand manifesto, personality and voice to become bolder and ownable across all team channels and touchpoints - with an eye on social voice, mascot, Kids Club, hype team, street teams & brand ambassadors and game day tone, while also staying aligned and supportive of the UFL’s mission and values.Maintain brand integrity for all internal and external touchpoints to ensure all sales, branding, marketing, communications, events are aligned with the overarching brand position.Work closely with the content team and retail operations team to ensure content and product assortment reflect brand guidelines and the latest trends.Marketing Strategy Develop marketing plans and playbooks, inclusive of promotional strategies, that aligns with the overarching brand strategy while effectively addressing business goals.Work in partnership with Sr. Director of Digital Marketing & Media to align channel strategies across paid and owned channels to support all marketing campaigns, drive and grow fan engagement and sell tickets.Work in partnership with Team Business Leads and Marketing Directors to ensure team campaigns and activations align with leaguewide goals and strategies, as well as league and team brands - yet ultimately driven by the local marketplace, culture and scene, leaning into each market’s nuances and identity, connecting with key local audiences and building team pride.Drive leaguewide field marketing strategy and activation plans. Work in collaboration with team marketing leads to ensure impactful execution at local market level.Own Marketing Activation budgets across the team, setting the strategic direction with each team, being a thought partner and mentor to each team Marketing Director and setting final approval of plans and budgets.Partner with league and team Marketing, Content and Communication peers to align all owned, earned and paid marketing including grassroots, website, direct marketing, social, database management, research and analytics, to drive business impact.Work closely with Revenue team leaders to develop a comprehensive interactive marketing strategy to assist the organization’s revenue generation efforts in ticket sales, corporate partnerships and consumer products.Manage and own the build-out and execution of marketing strategies for business-critical moments throughout the year including identity reveals, head coaches and city announcements, team brand reveals, uniform unveils, player draft, schedule release, training camp, opening weekend, theme nights, playoffs, and championship.Work with Game Presentation consultants to develop the overall game day and game presentation strategy for all games. LeadershipLead and manage a team of high performing individuals across brand and marketing operations and strategy, team marketing and game presentation.Ensure marketing team members’ growth and development, focusing on both tactical and leadership skill development.Implement processes across the entire marketing org with a strategic, integrated approach to core business to ensure brands are established and grow and deliver on core KPIs.Effectively balance communication between league and team marketing to align processes and outputs to reach stated outcomes.Partner with cross-functional teams and leadership and to communicate strategic vision, build organizational alignment, influence decision-making, and drive initiatives that accelerate business growth.Develop partnerships with agencies and external businesses as needed to advance the brand, and to build assets and campaigns.Oversee budgets and deliver against key performance metrics for the Marketing function.WHAT YOU WILL BRING10+ years of progressive marketing management experience with an emphasis in consumer facing, sports or entertainment industries.Mastery in marketing and digital brand management with consumer experience.Understanding of pop culture and ability to employ it through campaigns, promotions and digital assets with demonstrated impeccable brand judgment.Ability to manage complexity, ambiguity and lead multiple projects in parallel while understanding business challenges and create forward thinking solutions.Expertise in marketing and digital technology landscape including industry trends, key industry leaders, terminology and overall knowledge of the sports entertainment and media landscape.Solid understanding of nuances with various market audiences and viewing habits across different media and geographies.Specific success increasing audience viewership and generating brand energy.Ability to work well with multiple stakeholders across the company, agency and client organizations.Demonstrated leadership skills including stakeholder/relationship management and strong executive presence.A self-starter, energetic and resilient with enthusiasm and determination to ensure that deliverables, timelines and objectives are achieved.BA/BS required. Masters/MBA preferred. OTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.ADDITIONAL DETAILS This role operates in a hybrid work environment, with an expectation of in-office collaboration 2-3 days per week and may include attending select games and events in team markets.Prolonged periods of sitting at a desk and working on a computer.Moderate Travel (> 30% travel): as determined by the business, including visiting local team markets, attending select games and UFL events.Ability to work a flexible schedule inclusive of weekends, nights and holidays requiredMust be able to lift 15 pounds at timesOther duties as assigned by the VP, Marketing & Brand StrategyCOMPENSATIONThe salary range for this position is $180,000 - $220,000. This range reflects the expected compensation based on qualifications, experience, and location. This role is eligible for annual incentive and/or comprehensive benefits, including medical/dental/vision/life insurance, a 401(k) plan, unlimited PTO and offers a discretionary bonus. The actual base salary offered will remain subject to final determination of the UFL and will be based on individual candidate qualifications, experience, location or other reasonable criteria consistent with UFL’s operational business needs and applicable law.EQUAL EMPLOYMENT OPPORTUNITY STATEMENTThe UFL maintains a strong policy of equal opportunity in employment. It is our objective to recruit, hire, and retain the most qualified individuals without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other characteristic or status protected by applicable federal, state, or local law. Our equal employment philosophy applies to all aspects of employment, including recruitment, compensation, benefits, training, promotions, transfers, job benefits, and terminations.Job Title: Sr. Director, Brand & Team Marketing Reporting to: VP, Marketing & Brand Strategy Location: White Plains, NY (Hybrid) ABOUT THE UNITED FOOTBALL LEAGUEThe United Football League (UFL) is the premier professional spring football league, powered by the visionary leadership and investment of Mike Repole and Impact Capital, RedBird Capital Partners, FOX, Dany Garcia, Dwayne Johnson, and ESPN. Built on innovation, accessibility, and competitive excellence, the UFL delivers the most engaging professional football experience in the world—for both players and fans. The league features eight teams and is focused on building the next era of spring football, with expansion planned for 2028 and beyond.ABOUT THE POSITIONThe Sr. Director, Brand & Team Marketing will own and lead the UFL’s integrated marketing and brand strategy, serving as the strategic hub that aligns league and team stakeholders around a unified vision and end-to-end fan growth strategy. He or she will champion the growth and evolution of league and team brands, connecting brand, campaigns, activations, and market execution into a cohesive ecosystem that strengthens brands, grows and retains fan bases, deepens loyalty, and drives revenue. The Senior Director leads team marketing efforts, providing strategic direction and mentoring high-performing team market professionals driving integrated marketing campaigns, ticketing initiatives, field marketing, game presentation, fan engagement, and live events. As a critical cross-functional partner, this leader will partner with leaders across all areas for league and team business to drive forward key business objectives, align strategies and deliver leaguewide growth and a path for sustainable success as the league continues to grow and expand into new markets in the future. The primary area of focus will be: Team Marketing Strategy, Field Marketing, Game Presentation/Experience, Brand Strategy, Ticketing Campaigns & Promotions.WHAT YOU WILL DOBrand StrategyEvolve and refine the UFL brand positioning, personality, tone of voice to invigorate the marketplace, push the personality forward to spark more interest, excitement and brand love in the marketplace.Cascade the league’s missions, brand values and positioning through the unique lens of the team brands. Help develop and evolve each team’s unique brand manifesto, personality and voice to become bolder and ownable across all team channels and touchpoints - with an eye on social voice, mascot, Kids Club, hype team, street teams & brand ambassadors and game day tone, while also staying aligned and supportive of the UFL’s mission and values.Maintain brand integrity for all internal and external touchpoints to ensure all sales, branding, marketing, communications, events are aligned with the overarching brand position.Work closely with the content team and retail operations team to ensure content and product assortment reflect brand guidelines and the latest trends.Marketing Strategy Develop marketing plans and playbooks, inclusive of promotional strategies, that aligns with the overarching brand strategy while effectively addressing business goals.Work in partnership with Sr. Director of Digital Marketing & Media to align channel strategies across paid and owned channels to support all marketing campaigns, drive and grow fan engagement and sell tickets.Work in partnership with Team Business Leads and Marketing Directors to ensure team campaigns and activations align with leaguewide goals and strategies, as well as league and team brands - yet ultimately driven by the local marketplace, culture and scene, leaning into each market’s nuances and identity, connecting with key local audiences and building team pride.Drive leaguewide field marketing strategy and activation plans. Work in collaboration with team marketing leads to ensure impactful execution at local market level.Own Marketing Activation budgets across the team, setting the strategic direction with each team, being a thought partner and mentor to each team Marketing Director and setting final approval of plans and budgets.Partner with league and team Marketing, Content and Communication peers to align all owned, earned and paid marketing including grassroots, website, direct marketing, social, database management, research and analytics, to drive business impact.Work closely with Revenue team leaders to develop a comprehensive interactive marketing strategy to assist the organization’s revenue generation efforts in ticket sales, corporate partnerships and consumer products.Manage and own the build-out and execution of marketing strategies for business-critical moments throughout the year including identity reveals, head coaches and city announcements, team brand reveals, uniform unveils, player draft, schedule release, training camp, opening weekend, theme nights, playoffs, and championship.Work with Game Presentation consultants to develop the overall game day and game presentation strategy for all games. LeadershipLead and manage a team of high performing individuals across brand and marketing operations and strategy, team marketing and game presentation.Ensure marketing team members’ growth and development, focusing on both tactical and leadership skill development.Implement processes across the entire marketing org with a strategic, integrated approach to core business to ensure brands are established and grow and deliver on core KPIs.Effectively balance communication between league and team marketing to align processes and outputs to reach stated outcomes.Partner with cross-functional teams and leadership and to communicate strategic vision, build organizational alignment, influence decision-making, and drive initiatives that accelerate business growth.Develop partnerships with agencies and external businesses as needed to advance the brand, and to build assets and campaigns.Oversee budgets and deliver against key performance metrics for the Marketing function.WHAT YOU WILL BRING10+ years of progressive marketing management experience with an emphasis in consumer facing, sports or entertainment industries.Mastery in marketing and digital brand management with consumer experience.Understanding of pop culture and ability to employ it through campaigns, promotions and digital assets with demonstrated impeccable brand judgment.Ability to manage complexity, ambiguity and lead multiple projects in parallel while understanding business challenges and create forward thinking solutions.Expertise in marketing and digital technology landscape including industry trends, key industry leaders, terminology and overall knowledge of the sports entertainment and media landscape.Solid understanding of nuances with various market audiences and viewing habits across different media and geographies.Specific success increasing audience viewership and generating brand energy.Ability to work well with multiple stakeholders across the company, agency and client organizations.Demonstrated leadership skills including stakeholder/relationship management and strong executive presence.A self-starter, energetic and resilient with enthusiasm and determination to ensure that deliverables, timelines and objectives are achieved.BA/BS required. Masters/MBA preferred. OTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.ADDITIONAL DETAILS This role operates in a hybrid work environment, with an expectation of in-office collaboration 2-3 days per week and may include attending select games and events in team markets.Prolonged periods of sitting at a desk and working on a computer.Moderate Travel (> 30% travel): as determined by the business, including visiting local team markets, attending select games and UFL events.Ability to work a flexible schedule inclusive of weekends, nights and holidays requiredMust be able to lift 15 pounds at timesOther duties as assigned by the VP, Marketing & Brand StrategyCOMPENSATIONThe salary range for this position is $180,000 - $220,000. This range reflects the expected compensation based on qualifications, experience, and location. This role is eligible for annual incentive and/or comprehensive benefits, including medical/dental/vision/life insurance, a 401(k) plan, unlimited PTO and offers a discretionary bonus. The actual base salary offered will remain subject to final determination of the UFL and will be based on individual candidate qualifications, experience, location or other reasonable criteria consistent with UFL’s operational business needs and applicable law.EQUAL EMPLOYMENT OPPORTUNITY STATEMENTThe UFL maintains a strong policy of equal opportunity in employment. It is our objective to recruit, hire, and retain the most qualified individuals without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other characteristic or status protected by applicable federal, state, or local law. Our equal employment philosophy applies to all aspects of employment, including recruitment, compensation, benefits, training, promotions, transfers, job benefits, and terminations.

FootballTeamwork OnlineSr. Director, Brand & Team Marketing
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Franklin Sports

Credit Analyst

Stoughton, MA, USPosted 23 Jul 2026

CREDIT ANALYST (EXEMPT) Who we are: At Franklin Sports, Inc. we believe that sports make life better. Driven by our passion to get people moving, playing and competing, we bring sports to life for athletes of all ages. Whether our job is designing a product for a World Series MVP or a child enjoying their first swings of the bat, we are dedicated to make sports inspiring, fun and accessible for all. Every day, we collaborate to bring innovation and quality craftsmanship across the world of sport. We are proud of our partnerships with Major League Baseball, Major League Soccer, the National Basketball Association, the National Football League, the National Hockey League, the National Women’s Soccer League, the Women’s National Basketball Association, the Pro Volleyball Federation, USA Pickleball, and Hasbro’s Nerf brand — all of which bring energy, strength, and joy to our products. We are family owned and family driven. To join Franklin Sports is to join the #FranklinFam. What you will do: The Credit Analyst will support the Accounts Receivable department and play a key role in managing customer accounts, collecting outstanding receivables, and researching, reconciling, and resolving customer deductions. This position requires a strong understanding of Accounts Receivable processes, including cash application support, account reconciliation, dispute resolution, collections, and general A/R administration.The ideal candidate thrives in a fast-paced, high-volume environment and can effectively prioritize competing responsibilities while maintaining a high level of accuracy and attention to detail. A significant portion of this role involves analyzing and resolving customer deductions, requiring the ability to work efficiently, meet deadlines, and keep pace with a large volume of transactions and account activity.This individual must be highly customer-service oriented, proactive, and collaborative, with confidence and professionalism to communicate effectively with customers and internal business partners at all levels. Strong problem-solving skills, sound judgment, and the ability to investigate discrepancies and drive issues to resolution are essential.The successful candidate will demonstrate flexibility, accountability, and a commitment to supporting departmental and company objectives. Previous experience in Accounts Receivable, credit analysis, collections, deduction management, and the retail or consumer products industry is strongly preferred.This position is located at our headquarters in Stoughton, MA with a hybrid office option and will report to the Associate Manager of Credit, Collections and Accounts Receivables. #FranklinFamily IN MORE DETAIL, YOU WILL:Research, analyze, and resolve payment discrepancies and compliance deductions assessed by major retailers pertaining to shipping violations, allowances, discounts, damages, pricing and shortagesContact past due customers via various methods (email, phone, customer web portals) to collect on past due invoices.Interact with internal departments during the process of validating deductionsDispute invalid deductions within the claim’s expiration timeframe, and follow through until resolvedPrepare and submit necessary credits or adjustments for processingReconcile credit and debits within customer accountsCommunicate internally as well as directly with customers to resolve all open claimsCollaborate and lead communication with internal partners to identify and resolve root causes of deductions and identify process improvements to prevent reoccurrencePerform business analytics and provide actionable reporting to assist in efficient and accurate chargeback processingExercise appropriate controls to minimize financial exposure across the businessPerform account reconciliationAssist with auditsOther projects as assigned WHO YOU ARE:Bachelor’s degree required, focus on accounting or finance highly desirable5+ years of strong experience in Accounts Receivable and Collections of major accounts in the retail industryExperience working with big box retailers and ecommerce companies desirable (Wal-Mart, Amazon, Target, etc.)WHAT YOU HAVE DONE/ESSENTIAL TO THE ROLE:Experience with obtaining payment information and necessary documentation from Vendor PortalsKnowledge of AS400 system, EDI, Microsoft D365 desirableAdvanced knowledge of Microsoft Office Applications, in particular Strong analytical and competent decision-making abilitiesProven problem-solving skillsMust be detailed oriented, meet deadlines, multi-task and be able to work independentlyExcellent written and verbal communication skillsAbility to communicate with internal and external parties in difficult and complex situationsCommitment to process improvements and the ability to think “outside the box”LEVEL OF RESPONSIBILITY:Interact independently with internal and external parties, has the knowledge to make independent decisionsSUPERVISORY RESPONSIBILITIES:This position does not supervise employees.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit/stand; use hands or fingers to handle or feel; reach with hands and arms; and talk and hear.WORK ENVIRONMENT:The noise level in the work environment is usually moderateIf you are interested in joining the #FranklinFamily, please apply. For this role, the pay range is $70,700 – $ 84,900 annually, which is what we reasonably expect to offer when filling the position. Your actual offer will depend on things like your experience, skills, and what you bring to the team. We also want to share with you our benefits at a glance:Employee Discounts401K with immediate participation and a 1% match, a retirement 401(K) match of 3% safe harbor match, plus a potential profit-sharing retirement contribution of 1% after a full calendar year of employment After 30 Days Waiting Period: 20 days PTO program/13 Paid Holidays (prorated)Health, Dental, Vision InsuranceCompany Paid AD&D and Life Insurance (2 times Base Salary)Voluntary Life and AD&D InsuranceVoluntary Accident Insurance, Critical Illness or Hospital IndemnityCompany Paid Short- and Long-Term disability plansFlexible Spending with $680 Carry Over option and Dependent Care Account PlansEmployee Life Assistance Plan and Identity Theft Protection SupportTuition Reimbursement after waiting periodFranklin Sports is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Research, analyze, and resolve payment discrepancies and compliance deductions assessed by major retailers pertaining to shipping violations, allowances, discounts, damages, pricing and shortagesContact past due customers via various methods (email, phone, customer web portals) to collect on past due invoices.Interact with internal departments during the process of validating deductionsDispute invalid deductions within the claim’s expiration timeframe, and follow through until resolvedPrepare and submit necessary credits or adjustments for processingReconcile credit and debits within customer accountsCommunicate internally as well as directly with customers to resolve all open claimsCollaborate and lead communication with internal partners to identify and resolve root causes of deductions and identify process improvements to prevent reoccurrencePerform business analytics and provide actionable reporting to assist in efficient and accurate chargeback processingExercise appropriate controls to minimize financial exposure across the businessPerform account reconciliationAssist with auditsOther projects as assigned Bachelor’s degree required, focus on accounting or finance highly desirable5+ years of strong experience in Accounts Receivable and Collections of major accounts in the retail industryExperience working with big box retailers and ecommerce companies desirable (Wal-Mart, Amazon, Target, etc.)Experience with obtaining payment information and necessary documentation from Vendor PortalsKnowledge of AS400 system, EDI, Microsoft D365 desirableAdvanced knowledge of Microsoft Office Applications, in particular Strong analytical and competent decision-making abilitiesProven problem-solving skillsMust be detailed oriented, meet deadlines, multi-task and be able to work independentlyExcellent written and verbal communication skillsAbility to communicate with internal and external parties in difficult and complex situationsCommitment to process improvements and the ability to think “outside the box”Employee Discounts401K with immediate participation and a 1% match, a retirement 401(K) match of 3% safe harbor match, plus a potential profit-sharing retirement contribution of 1% after a full calendar year of employment 20 days PTO program/13 Paid Holidays (prorated)Health, Dental, Vision InsuranceCompany Paid AD&D and Life Insurance (2 times Base Salary)Voluntary Life and AD&D InsuranceVoluntary Accident Insurance, Critical Illness or Hospital IndemnityCompany Paid Short- and Long-Term disability plansFlexible Spending with $680 Carry Over option and Dependent Care Account PlansEmployee Life Assistance Plan and Identity Theft Protection SupportTuition Reimbursement after waiting period

SoccerTeamwork OnlineCredit Analyst
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