OverviewCANDIDATE PROFILE: The successful candidate will be a results-oriented manager who can multitask and show initiative in a fast-paced environment, by providing best in class service and results to the HCM, applicants, associates and partners. SCOPE OF POSITION: Responsible to develop, manage and execute all recruiting, onboarding, policies, procedures, budgets and long-range planning for the assigned area. Manage the day-to-day operations, planning and execution of our full cycle recruitment and on boarding process. Responsible for “best in class” recruitment, hiring, processing and employee relations to ensure Canada’s Wonderland remains the employer of choice. BENEFITS: We proudly offer a competitive benefit package for all our permanent associates including a robust pension plan, healthcare, annual bonus, RRSP, 3 weeks' vacation to start, disability insurance, life insurance and more. We also offer some fun perks like passes to the Park for friends and family.SALARY: $85,000/annually ResponsibilitiesResponsible to plan and execute scheduling, training, processes and procedures for HR recruitment and onboarding/processing teams as well as business partners across all DivisionsAnalyze historical trends and future projections to create forecasting and statistics related to recruitmentWork with WFM to ensure wages and projections for staffing/requisitions are in line with business needsManage the recruiting, hiring, pre-boarding and onboarding processesMonitor productivity of recruitment and processing teams and provide feedback to operating divisions and General ManagerAssist with budget preparations and monitoring and all purchasing for area Ensure job descriptions, wages, park orientation, on-boarding tasks and related training are updated as requiredExecute weekly updates with statistics and analytics compared to prior yearsStay current on employment systems, trends, rates, advertising and social mediaCoordinate with IT (in Park and Corporate) all necessary resources including resolving any issues with systems or other resources to ensure recruitment and processing efforts run smoothly and effectivelyBuild solid working relationships with outside agencies, non-profit organizations, high schools, and post-secondary institutionsPromotion of diversity and inclusivity in attracting and hiring candidatesParticipate in Duty Manager schedule during our park operationBe an active team member on multiple corporate initiatives as assignedEnsure all reasonable requests for accommodation throughout the recruitment, hiring and employment processes are provided to candidates/associates as neededQualificationsPost-secondary education in Human Resources and/or related field from accredited college/universityProven recruitment and systems experience in a high-volume diverse environment Experience with online recruitment and social media advertising Advanced MS Office skills with Microsoft products and HRIS expertiseKnowledge of budgets, forecasting, statistics and reporting a mustStrong ability to work independently, lead and partner in cross-functional teamsFive + years relevant experience working in a leadership role with proven initiative that drives change Strong analytical skills, creative thinking, critical reasoning and intellectual curiosityExcellent organizational skills and ability to communicate clearly and persuasively both verbally and in writingProven in person and virtual training experience with program development, execution and facilitationComprehensive understanding of federal, provincial and local employment regulations including AODA, ESA and Human RightsAbility to work odd shifts, most weekends and holidays

Full-timeGeneral Sports BusinessTeamwork OnlineRecruitment Manager Full Time

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Los Angeles Chargers

Manager, Membership Services

El Segundo, CA, USPosted 9 Jul 2026

Summary: The Manager, Membership Services will be responsible for training our full-time Account Executives, seasonal support and game day staff as well as managing our member service phone line and email inbox, resolving escalated issues, building out our client database, providing interaction that is reflective for a model professional sports franchise, always with the goal of driving renewals and revenue. This position will serve to provide support to the Service Team. Essential Responsibilities: • Assist in managing Account Executive, Membership Service team to set revenue and daily best practice goals. Manage progress and efforts toward achieving these goals. Hire, train, and coach this team. • Oversee all executable action items related to Season Ticket Member retention and customer service. • Execute business strategy for all Season Ticket Member retention efforts, including launch of auto-renewal. • Build and manage the Guest Services Team and Seasonal Team for Membership Services. • Respond and resolve to escalated customer complaints, requests, and inquiries. • Plan and participate in various Season Ticket Member events and programs. • Assist in developing and delivering customized benefits, programs, and events to drive loyalty with season ticket member base. • Maintain up-to-date knowledge of season ticket software and processes (Archtics, Salesforce, etc.) • Enthusiastically communicates all team events, season ticket member benefits, and stadium details. • Create and implement cross-selling and upgrade strategies for our Season Ticket Members. • Host one-on-meetings to update Account Executive, Member Services on progress, go over KPIs, and share best practices to achieve goals. • Other duties as assigned by management. Skills and Attributes: • College degree preferred. • 3-5 years of experience• Working knowledge customer service best practices and conflict resolution • Highly and self-motivated with the desire to be successful. • Excellent verbal communication and written skills. • Ability to organize and prioritize tasks. • Positive attitude and strong work ethic. • Candidate should be competitive, professional, and self-starting. • Ability to work well within a team environment or independently. • Minimum of one-year sales experience in F2F selling, outbound sales, entertainment or sports industry preferred. • Must have a passion for customer service and ability to seek new sales opportunities. • MS Word, Excel, Outlook and basic computer skills required. • Experience or working knowledge of Ticketmaster Archtics platform and Salesforce CRM a plus. The Los Angeles Chargers are committed to building a diverse, equitable and inclusive work environment that reflects our incredibly diverse fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to ancestry, race, color, religion, sex, gender, gender identity, gender expression, national origin, age, disability, medical condition, marital status, military or veteran status, genetic information, sexual orientation, or other status protected by applicable federal, state, or local law. We believe diversity and inclusion among our employees is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.Summary: The Manager, Membership Services will be responsible for training our full-time Account Executives, seasonal support and game day staff as well as managing our member service phone line and email inbox, resolving escalated issues, building out our client database, providing interaction that is reflective for a model professional sports franchise, always with the goal of driving renewals and revenue. This position will serve to provide support to the Service Team. Essential Responsibilities: • Assist in managing Account Executive, Membership Service team to set revenue and daily best practice goals. Manage progress and efforts toward achieving these goals. Hire, train, and coach this team. • Oversee all executable action items related to Season Ticket Member retention and customer service. • Execute business strategy for all Season Ticket Member retention efforts, including launch of auto-renewal. • Build and manage the Guest Services Team and Seasonal Team for Membership Services. • Respond and resolve to escalated customer complaints, requests, and inquiries. • Plan and participate in various Season Ticket Member events and programs. • Assist in developing and delivering customized benefits, programs, and events to drive loyalty with season ticket member base. • Maintain up-to-date knowledge of season ticket software and processes (Archtics, Salesforce, etc.) • Enthusiastically communicates all team events, season ticket member benefits, and stadium details. • Create and implement cross-selling and upgrade strategies for our Season Ticket Members. • Host one-on-meetings to update Account Executive, Member Services on progress, go over KPIs, and share best practices to achieve goals. • Other duties as assigned by management. Skills and Attributes: • College degree preferred. • 3-5 years of experience• Working knowledge customer service best practices and conflict resolution • Highly and self-motivated with the desire to be successful. • Excellent verbal communication and written skills. • Ability to organize and prioritize tasks. • Positive attitude and strong work ethic. • Candidate should be competitive, professional, and self-starting. • Ability to work well within a team environment or independently. • Minimum of one-year sales experience in F2F selling, outbound sales, entertainment or sports industry preferred. • Must have a passion for customer service and ability to seek new sales opportunities. • MS Word, Excel, Outlook and basic computer skills required. • Experience or working knowledge of Ticketmaster Archtics platform and Salesforce CRM a plus. The Los Angeles Chargers are committed to building a diverse, equitable and inclusive work environment that reflects our incredibly diverse fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to ancestry, race, color, religion, sex, gender, gender identity, gender expression, national origin, age, disability, medical condition, marital status, military or veteran status, genetic information, sexual orientation, or other status protected by applicable federal, state, or local law. We believe diversity and inclusion among our employees is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

General Sports BusinessTeamwork OnlineManager, Membership Services

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Kroenke Sports & Entertainment

Manager, Premium Sales

Denver, CO, USPosted 9 Jul 2026

Job Title: Manager, Premium Sales Department: Business Development Business Unit: KSE Location: Denver, CO Reports To: Senior Director, Premium Sales & Service Employment Type: Full Time– Salaried– Exempt Supervisor Position: No Posting End Date: 08/09/2026 _____________________________________________________________________________________ Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK’S Sporting Goods Park, the Paramount Theatre, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), KIMN,KXKL, KKSE (FM/AM), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and SkyCam. Nature of Work: The Manager, Premium Sales and Retention will report to the Senior Director, Premium Sales. This individual will be a selling leader in the Premium and Business Development department, maximizing premium ticket and suite revenue across all Kroenke Sports products while acting as Team Lead to more junior sellers. Core responsibilities to this position are the ability to prospect, build relationships with enterprise-level corporate customers and close high dollar premium products amongst all professional sports properties while exhibiting leadership, collaboration and teamwork. Examples of work performed: Consistently sell all ticket products across all professional sports properties with primary focus on Suite Leases, Premium Season Tickets, Suite Packages and Suite Rentals Manage a small book of business of premium season ticket renewals for annual renewals as well as cross-sell and upsell opportunities Handle C-Level relationship and renewal for Suite Leases Act as team lead for a small group of junior sellers, working in conjunction with Senior Manager, Premium Sales and Business Development to assist in training and motivating Generate sales by scheduling, coordinating and conducting meetings with prospective businesses Create and implement unique sales strategies by understanding areas and opportunities in the market Conduct a significant amount of Face-to-Face meetings with businesses out of office and in-game Meet or exceed weekly, monthly and yearly sales goals amongst all products Work a variety of events to bring out prospective clients and service current accounts Understand and be knowledgeable of all KSE ticket products Keep and maintain accurate CRM notes regarding all opportunities and activities Understand and continue education of current market trends across all industries This description is a summary only and highlights the general level of work being performed. It is not intended to be all-inclusive. The duties of this position may change based on business needs. The Company reserves the right to add or remove duties and responsibilities at the discretion of the supervisor and/or hiring authority. Working Conditions & Physical Demands Typical Office Conditions Qualifications: Minimum At least 5 years experience selling professional sports Applicants must meet minimum qualifications at the time of hire. Proven track record of sales success with premium products Involvement in outside organizations/non-profits Bachelors Degree required Flexibility to work nights, weekends and holidays High level work ethic and competitive Strong time management skills Assertive, persistent, results driven sales process Excellent relationship and interpersonal skills High proficiency in written and verbal communication skills Proficient business acumen and ability to create a successful network of industry connections Preferred experience - selling premium products for a professional sports franchise Ability to manage and build a large book of business through B2B client base Competencies/Knowledge, Skills & Abilities: Ability to maintain positive attitude and demonstrate professionalism Ability to maintain a high level of confidentiality Ability to complete work accurately and in a timely manner Ability to work independently & in a group setting and demonstrate good judgment skills Ability to communicate effectively orally and in writing Possesses excellent interpersonal skills Ability to multi-task, prioritize and adapt to changing environments Compensation: Base salary of $72,500 annually Benefits include: 12 Paid Company Holidays Health Insurance (Medical, Dental, Vision) Paid Time Off (PTO) Life Insurance Short and Long-term Disability Health Savings Account (HSA) Flexible Spending plans (FSAs) 401K/Employer Match Applications must be received by: 08/09/2026 Equal Employment Opportunity Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Job Title: Manager, Premium SalesDepartment: Business DevelopmentBusiness Unit: KSELocation: Denver, COReports To: Senior Director, Premium Sales & ServiceEmployment Type: Full Time– Salaried– ExemptSupervisor Position: NoPosting End Date: 08/09/2026_____________________________________________________________________________________Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK’S Sporting Goods Park, the Paramount Theatre, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), KIMN,KXKL, KKSE (FM/AM), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and SkyCam. Nature of Work:The Manager, Premium Sales and Retention will report to the Senior Director, Premium Sales. This individual will be a selling leader in the Premium and Business Development department, maximizing premium ticket and suite revenue across all Kroenke Sports products while acting as Team Lead to more junior sellers. Core responsibilities to this position are the ability to prospect, build relationships with enterprise-level corporate customers and close high dollar premium products amongst all professional sports properties while exhibiting leadership, collaboration and teamwork. Examples of work performed: This description is a summary only and highlights the general level of work being performed. It is not intended to be all-inclusive. The duties of this position may change based on business needs. The Company reserves the right to add or remove duties and responsibilities at the discretion of the supervisor and/or hiring authority. Working Conditions & Physical DemandsQualifications: Competencies/Knowledge, Skills & Abilities: Compensation: Benefits include: Applications must be received by: 08/09/2026 Equal Employment OpportunityKroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

MLSTeamwork OnlineManager, Premium Sales

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Memphis Redbirds

Manager, Fan Experience & Marketing

Memphis, TN, USPosted 9 Jul 2026

About the Memphis Redbirds:The Memphis Redbirds, Triple-A affiliate of the St. Louis Cardinals, deliver top-tier baseball and unforgettable fan experiences at AutoZone Park. With multiple championships and a strong community focus, the Redbirds are a centerpiece of Memphis sports. The Memphis Redbirds are a proud member club of Diamond Baseball Holdings (DBH). DBH was formed in 2021 to support, promote, and enhance Minor League Baseball through best practices, professional management, innovation, and investment. Position Overview: The Manager, Fan Experience & Marketing position supports the development and execution of our marketing initiatives, while also driving fan engagement, ticket sales, and a fun/memorable gameday environment. This role will respond directly to the Director of Marketing to plan and deliver creative theme nights, manage content, gameday scripting, and maintain brand standards across the ballpark. The ideal candidate will bring creativity, organization, leadership, a collaborative approach, and will be comfortable working a flexible schedule, including evenings, weekends, and holidays during the baseball season. Essential Job Duties & Responsibilities:· Assist in developing and implementing the team’s marketing plan with an emphasis on fan experience and fun.· Assist in developing and executing each gameday’s run-of-show.· Create an exciting gameday atmosphere that drives fans to return throughout the season.· Lead and collaborate with our promotional team on the ground at AutoZone Park during gamedays.· Work with local partners to coordinate fan experience initiatives and grassroots efforts to build awareness and drive sales.· Promote an entertaining environment through fan experiences that create memories that last a lifetime.· Contribute to the creation and execution of gameday collateral including music, video boards, fan experiences and in-game promotions.· Collaborate with the creative team on design, video, and in-game presentation elements to maintain a consistent look and feel.· Assist with promotional schedule planning, ordering, and distribution of items.· Assist in the hiring and training process of seasonal gameday operations roles.· Assist in identifying marketing trends, fan engagement opportunities, and emerging technologies to enhance marketing strategies.· Support marketing efforts for ticket sales, partnerships, retail, and special events.· Track and report on in-game activations performance and fan engagement metrics.· Represent the organization in a professional and positive manner at all times.· Other duties as assigned. Minimum Qualifications:· 2+ years of marketing or operations experience, preferably in sports or entertainment.· Strong organizational and time management skills with the ability to multitask.· Familiarity with game scripting and run-of-show timing.· Creative thinker with strong writing and communication skills.· Ability to lead a team and work collectively to enhance the overall fan experience.· Works well in fast-paced/live event, high-pressure situations.· Experience with Adobe Creative Suite (Illustrator, Photoshop, Premiere Pro) is preferred.· Experience with ShoFlo and/or other game planning software is preferred.· Experience with technical aspects of gamedays (camera operation, video board, music, etc.) preferred.· Bachelor’s degree in Marketing, Sports Management, or related field preferred.· General understanding of the game of baseball.· Ability to work a flexible schedule, including nights, weekends, and holidays.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.About the Memphis Redbirds:The Memphis Redbirds, Triple-A affiliate of the St. Louis Cardinals, deliver top-tier baseball and unforgettable fan experiences at AutoZone Park. With multiple championships and a strong community focus, the Redbirds are a centerpiece of Memphis sports. The Memphis Redbirds are a proud member club of Diamond Baseball Holdings (DBH). DBH was formed in 2021 to support, promote, and enhance Minor League Baseball through best practices, professional management, innovation, and investment. Position Overview: The Manager, Fan Experience & Marketing position supports the development and execution of our marketing initiatives, while also driving fan engagement, ticket sales, and a fun/memorable gameday environment. This role will respond directly to the Director of Marketing to plan and deliver creative theme nights, manage content, gameday scripting, and maintain brand standards across the ballpark. The ideal candidate will bring creativity, organization, leadership, a collaborative approach, and will be comfortable working a flexible schedule, including evenings, weekends, and holidays during the baseball season. Essential Job Duties & Responsibilities:· Assist in developing and implementing the team’s marketing plan with an emphasis on fan experience and fun.· Assist in developing and executing each gameday’s run-of-show.· Create an exciting gameday atmosphere that drives fans to return throughout the season.· Lead and collaborate with our promotional team on the ground at AutoZone Park during gamedays.· Work with local partners to coordinate fan experience initiatives and grassroots efforts to build awareness and drive sales.· Promote an entertaining environment through fan experiences that create memories that last a lifetime.· Contribute to the creation and execution of gameday collateral including music, video boards, fan experiences and in-game promotions.· Collaborate with the creative team on design, video, and in-game presentation elements to maintain a consistent look and feel.· Assist with promotional schedule planning, ordering, and distribution of items.· Assist in the hiring and training process of seasonal gameday operations roles.· Assist in identifying marketing trends, fan engagement opportunities, and emerging technologies to enhance marketing strategies.· Support marketing efforts for ticket sales, partnerships, retail, and special events.· Track and report on in-game activations performance and fan engagement metrics.· Represent the organization in a professional and positive manner at all times.· Other duties as assigned. Minimum Qualifications:· 2+ years of marketing or operations experience, preferably in sports or entertainment.· Strong organizational and time management skills with the ability to multitask.· Familiarity with game scripting and run-of-show timing.· Creative thinker with strong writing and communication skills.· Ability to lead a team and work collectively to enhance the overall fan experience.· Works well in fast-paced/live event, high-pressure situations.· Experience with Adobe Creative Suite (Illustrator, Photoshop, Premiere Pro) is preferred.· Experience with ShoFlo and/or other game planning software is preferred.· Experience with technical aspects of gamedays (camera operation, video board, music, etc.) preferred.· Bachelor’s degree in Marketing, Sports Management, or related field preferred.· General understanding of the game of baseball.· Ability to work a flexible schedule, including nights, weekends, and holidays.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

BaseballTeamwork OnlineManager, Fan Experience & Marketing

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Memphis Redbirds

Business Manager

Memphis, TN, USPosted 9 Jul 2026

About the Memphis Redbirds:The Memphis Redbirds, Triple-A affiliate of the St. Louis Cardinals, deliver top-tier baseball and unforgettable fan experiences at AutoZone Park. With a strong tradition of success and community engagement, the Redbirds remain a centerpiece of Memphis sports. As part of Diamond Baseball Holdings (DBH), the Redbirds are supported by a network of clubs focused on innovation, collaboration, and long-term success. DBH provides employees with opportunities for professional growth, development, and career advancement within a supportive and team-oriented environment.Summary of Responsibilities:The Business Manager assists the Club General Manager and Administrative offices, as well as Corporate Finance & Human Resources, with various tasks necessary for baseball office operations. The tasks may include, but are not limited, facilitating gameday cash requirements, generating invoices for the club, making bank deposits either remotely or in person, assisting with seasonal payroll onboarding and processing, and answering general questions. This position may also assists with special projects and game day operations. Essential Functions of the Job:Assist the Club General Manager in day-to-day activities Provide assistance to Corporate Finance by handling activities such as bank deposits, gameday cash operations (as applicable), manual check creation, facilitating invoice and spend approvals, and interacting with vendors and customersManage onboarding and processing payroll for seasonal employees and ensure compliance with all relevant trainings and policiesAct as the I-9 Agent for all seasonal and front office staff; ensuring 100% complianceEscalates local HR queries to the Corporate HR team as required Create invoices for the billing of Club partnerships in NetSuiteHelp staff with time and expense reimbursement submissions and manage credit card tracking for receipts and coding in Divvy/Bill.comWork with regional finance team to complete month-end close tasksTrack and submit monthly sales commissions for front office staffAssists with the collections of past due receivables Bill Major League Baseball affiliate for reimbursables and maintain close relationships Assist in the preparation and reporting of sales taxesOrder, organize, and ensure all office supplies are on hand and that all office machinery are in good working orderCreate relationships with local community partners who supply office and business services or productsManage and ensure timeliness with rent and other required paymentsProvide reports from various systems to GM to make business decisionsOther duties as assigned. Experience and Qualifications: Associate or Bachelors degree preferred but not requiredExperience in an office environmentExperience and knowledge of Microsoft Office, including ExcelProven administrative experience supporting multiple people and departments Experience working in an accounting environment and basic understanding of accounting principles Excellent organizational skills, attention to detail and ability to multitaskAbility to maintain confidentiality and professionalismWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.About the Memphis Redbirds:The Memphis Redbirds, Triple-A affiliate of the St. Louis Cardinals, deliver top-tier baseball and unforgettable fan experiences at AutoZone Park. With a strong tradition of success and community engagement, the Redbirds remain a centerpiece of Memphis sports. As part of Diamond Baseball Holdings (DBH), the Redbirds are supported by a network of clubs focused on innovation, collaboration, and long-term success. DBH provides employees with opportunities for professional growth, development, and career advancement within a supportive and team-oriented environment.Summary of Responsibilities:The Business Manager assists the Club General Manager and Administrative offices, as well as Corporate Finance & Human Resources, with various tasks necessary for baseball office operations. The tasks may include, but are not limited, facilitating gameday cash requirements, generating invoices for the club, making bank deposits either remotely or in person, assisting with seasonal payroll onboarding and processing, and answering general questions. This position may also assists with special projects and game day operations. Essential Functions of the Job: Experience and Qualifications: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

BaseballTeamwork OnlineBusiness Manager

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The Team

Fall Internship - Team Sports Operations & Client Services

Chicago, USAPosted 9 Jul 2026

Fall Internship - Team Sports Operations & Client Services

Part-timeGeneral Sports BusinessAdministration & Customer ServicesAgenciesIn PersonPart TimeInternshipEntry

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Washington Mystics

Senior Manager, Fan Experience

Washington, DC, USPosted 9 Jul 2026

Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor. In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises. In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus). In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook. MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events. MSE proudly promotes its core values for all those that interact with the company. As a member of our team: You will provide first-class customer service and value for our fans. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble. You will innovate. We are nimble and first to market. We are not averse to risk. You will have fun. We are in the business of happiness. Position Overview: The Senior Manager, Fan Experience is responsible for designing and delivering the fan experience for all home games as well as large-scale fan events for the WNBA Washington Mystics. Are you positive, fan-focused, and customer-centric?! We'd love to hear from you! Responsibilities: Design and implement a Fan Experience Strategy aligned with business goals. Create a series of Theme Nights to attract a diverse cross-section of current and future Mystics fans. Collaborate with Marketing, Digital & Creative to create a Theme Night Go-To-Marketing Guide that outlines the platform, provides brand look & feel direction, brand tone, and key activations. Manage sponsorship assets of Theme Nights, including all marketing materials leading up to the game. Develop compelling Single-Game Ticket Offers and produce weekly reporting on sales. Recruit, manage, develop a performance measurement tools for Brand Ambassadors. Create Shoulder Events in both the pre-game and post-game window. Produce a weekly Dashboard reporting on event sales. Develop and implement the Game Day Tactical Plans for all home games. Create and deploy a robust Fan Survey Program at Mystics home games. Partner with various departments to ensure Fan Surveys are promoted. Produce weekly dashboards that show fan and brand sentiment, along with an executive overview that provides recommendations to address low performing areas. Manage the Fan Experience budget and conduct monthly reconciliation meetings with Finance to ensure balanced budgets. Other duties as assigned. Minimum Qualifications: Bachelor’s degree or equivalent combination of education and event marketing experience. 3+ years of related marketing experience, ideally in event marketing. Experience working with a professional or college sports team preferred. Experience driving large scale event marketing efforts, including planning, execution, and reporting. Highly organized with an ability to manage resources, budgets, and onsite personnel. Ability to work effectively in a team environment as well as on an individual basis. Outstanding verbal, written and interpersonal communication skills with internal and external customers. Creative, innovative, and willing to propose solutions to challenges. Stong work ethic and the capacity to handle multiple projects simultaneously. Metric driven with the ability to draw insight from complex marketing data. Strong proficiency with MS Office programs. Ability to maintain confidential and/or proprietary information. Ability to stand, sit, walk, reach, stoop, kneel, crouch or crawl, and lift 25+ pounds. Flexibility to work evenings, weekends, and holidays as needed. Ability to drive a marketing vehicle (van) as needed. Pay Range: $80k - $90k USD. Benefit Eligibility: This role is eligible to participate in health and welfare benefits. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor. In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises. In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus). In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook. MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events. MSE proudly promotes its core values for all those that interact with the company. As a member of our team: You will provide first-class customer service and value for our fans. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble. You will innovate. We are nimble and first to market. We are not averse to risk. You will have fun. We are in the business of happiness. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

BasketballTeamwork OnlineSenior Manager, Fan Experience

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