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Specialist, Platform Product

Washington, DC, USPosted 1 Sept 2026

Monumental Sports & Entertainment (MSE) is one of the leading integrated sports and entertainment companies globally. MSE’s portfolio spans premier professional sports teams, world-class venues, and next-generation media properties, with marquee assets including the NHL’s Washington Capitals, NBA’s Washington Wizards, WNBA’s Washington Mystics, NBA G League’s Capital City Go-Go, Capital One Arena, and Monumental Sports Network, along with an investment in Team Liquid. Rooted in the nation’s capital, MSE brings Washington, D.C's distinct influence, ambition, and leadership to the global sports and entertainment landscape. The company harnesses the power of its platform to drive continuous innovation and deliver extraordinary experiences that inspire and unite our community, our fans, and our people. Our success is powered by talented people who bring passion, creativity, and collaboration to everything they do. If you're looking to build your career in a dynamic, fast-paced organization that's shaping the future of sports and entertainment, we'd love to hear from you. Position Overview: The Platform Product Specialist will support both the operational and strategic management of the Monumental+ Platform, focusing specifically on ViewLift and the overall Product direction. This position requires meticulous attention to detail, the capability to manage day-to-day operational support, internal communications, and tracking issue resolution. Key responsibilities include gathering and documenting detailed business requirements, ensuring optimal platform performance, and supporting critical initiatives. This position will also be instrumental in supporting wider organizational direct-to-consumer goals, focusing on enhancing user engagement, increasing revenue through platform optimization, platform reliability, and supporting the evolving needs. Do you have a strong work ethic, are detail driven, creative, have a positive demeanor, and eagerness to learn? Apply today! We'd love to hear from you! Responsibilities: Assist with developing and defining strategic plans by evaluating technological capabilities and business needs, with a focus on strengthening DTC offerings and aligning platform initiatives with broader business goals. Create summaries, reports, and presentations that outline project statuses, identify risks, and performance data relevant to DTC. Help facilitate meetings with customers and leaders from Marketing, Sales, Programming, Engineering, IT, BI, Content, and other relevant teams to identify and clarify business needs as it relates to ViewLift and other development efforts. Translate user, team, and business needs into detailed business requirements, and product requirements, including user stories and acceptance criteria. Engage with members of Monumental Sports Network to refine and prioritize the product backlog, ensuring alignment with business goals. Maintain comprehensive documentation and clear processess for all initiatives, strategic plans and project phases, from initial requirements gathering to final approved product requirements. Stay informed on technological advancements and CMS capabilities that could impact the platform or related initiatives, and champion the adoption of new workflows and tools across the broader team. Serve as the primary point of contact for ticket/bug support related to the ViewLift platform and FreshDesk, addressing issues such as system bugs, UX problems, and performance bottlenecks. Coordinate daily with the support team at ViewLift to resolve issues in a timely manner. Develop documentation to better track and monitor tickets/bugs to more easily identify trends and patterns, enabling faster issue resolution. Monitor platform performance metrics and data flows to ensure they meet predefined benchmarks and business needs. Analyze data daily to identify trends, anomalies, and areas for improvement in platform functionality and user experience in GA4, GTM, Stripe. Prepare and present regular reports on platform health and performance to senior management, emphasizing DTC metrics and performance. Handle general project communications, keeping all parties informed about project statuses, updates, and critical changes. Conduct workshops and training sessions to help partners understand new features and functionalities of ViewLift. Other duties as assigned. Minimum Qualifications: Bachelor’s degree or equivalent professional experience. 2+ years of experience in product support, digital operations, technical support, or direct-to-consumer media platforms. Familiarity with digital product management, Quality Assurance testing, and web/app performance analytics tools (e.g., Google Analytics 4, Google Tag Manager, Stripe). Demonstrated ability to convert customer needs into detailed business/product requirements, user stories, acceptance criteria, and technical process documentation or workflow diagrams. Strong verbal and written communication skills. Experience serving as a liaison between cross-functional teams (Programming, Marketing, Business Intelligence) and external vendors or video platform partners. Ability to monitor platform health metrics, identifying recurring technical anomalies or UX bottlenecks, and turning data into actionable recommendations or executive reports. Flexibility to work non-standard hours, including evenings, weekends, and holidays as needed to support urgent platform troubleshooting and live broadcast/event stability. Pay Range: $64k - $69k USD. Benefit Eligibility: This role is eligible to participate in health and welfare benefits.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Monumental Sports & Entertainment (MSE) is one of the leading integrated sports and entertainment companies globally. MSE’s portfolio spans premier professional sports teams, world-class venues, and next-generation media properties, with marquee assets including the NHL’s Washington Capitals, NBA’s Washington Wizards, WNBA’s Washington Mystics, NBA G League’s Capital City Go-Go, Capital One Arena, and Monumental Sports Network, along with an investment in Team Liquid. Rooted in the nation’s capital, MSE brings Washington, D.C's distinct influence, ambition, and leadership to the global sports and entertainment landscape. The company harnesses the power of its platform to drive continuous innovation and deliver extraordinary experiences that inspire and unite our community, our fans, and our people. Our success is powered by talented people who bring passion, creativity, and collaboration to everything they do. If you're looking to build your career in a dynamic, fast-paced organization that's shaping the future of sports and entertainment, we'd love to hear from you. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

BasketballTeamwork OnlineSpecialist, Platform Product

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Dallas Cowboys Pro Shops

PROSHOP - Sales Associate

McAllen, TX, USPosted 1 Sept 2026

Come join America’s Team and be a part of the 5x Super Bowl Champion Dallas Cowboys Family! Our winning tradition doesn’t just happen on the field, it extends into our communities and retail stores. The Dallas Cowboys Pro Shops provide the ultimate game day experience while carrying the largest selection of official Cowboys fan gear. As part of the Team, you’re an integral part of our selling culture and ability to bring the excitement of the Dallas Cowboys to our fans. The Star represents our success and quality of work through world- class customer service. Earning your Star come with a commitment to deliver an exceptional customer experience while maximizing sales and profit. We are recruiting teammates who act with integrity, pursue excellence, give back to the community, display teamwork, and strive for passion every day. If you believe your skills and experience would be a great fit for the Dallas Cowboys Pro Shops, we encourage you to apply today! Come join America’s Team and be a part of the 5x Super Bowl Champion Dallas Cowboys Family! Our winning tradition doesn’t just happen on the field, it extends into our communities and retail stores. The Dallas Cowboys Pro Shops provide the ultimate game day experience while carrying the largest selection of official Cowboys fan gear. As part of the Team, you’re an integral part of our selling culture and ability to bring the excitement of the Dallas Cowboys to our fans. The Star represents our success and quality of work through world- class customer service. Earning your Star come with a commitment to deliver an exceptional customer experience while maximizing sales and profit. We are recruiting teammates who act with integrity, pursue excellence, give back to the community, display teamwork, and strive for passion every day. If you believe your skills and experience would be a great fit for the Dallas Cowboys Pro Shops, we encourage you to apply today! Customer Experience: Creates a fun and energetic environment for our fans and teammates. Understands and able to deliver a world-class customer experience through our “Star Service” model to every customer, every time. Exhibits a customer-focused mentality, driven by the desire to go over and beyond for our fans. Proactively educates himself/herself on product knowledge and merchandise campaigns to effectively communicate and promote to our customers. Upholds store visual merchandising standards. Maintains a neat, clean, and organized sales floor, cash wrap, and fitting room to ensure environment is safe for teammates and customers. Selling Culture and Talent: Engages in a selling culture focused on acquiring the needs of customers and building relationships Able to advise, upsell, and influence the purchase of additional products to maximize sales. Contributes to a winning culture that strives to meet store’s daily KPIs both individually and as a team. Promotes Dallas Cowboys United Membership packs to all fans. Operational Excellence: Understands and follows all company policies and procedures with integrity. Works effectively to maintain an inviting shopping atmosphere for our fans by ensuring the selling floor, cashwrap, fitting rooms, and stockrooms are well maintained in accordance with company standards. Able to protect assets through proactive customer engagement on the sales floor, properly checking in merchandise upon arrival, and providing consistent accuracy in cash handling. Able to balance our exceptional customer service experience with necessary operational tasks. Qualifications: High School Diploma or GED required Must be at least 18 years old Previous experience in a retail setting preferred Able to stand for extended periods (4 hours or longer) Able to lift 30lbs. Strong communication skills Equipped to troubleshoot/problem solve and remain calm in challenging situations Upholds honesty and integrity in all decisions and actions Demonstrates flexibility and quickly adapts to changes while maintaining high levels of productivity and effectiveness Able to work flexible hours, including nights, weekends, and holidays We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law The Dallas Cowboys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

General Sports BusinessTeamwork OnlineProshop Sales Associate

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Ripken Baseball

Baseball Operations Intern

Myrtle Beach, SC, USPosted 1 Sept 2026

Job Title: Baseball Operations Intern Entity: The Ripken Experience Reports To: Assistant Manager of Baseball Operations Pay rate: $10/hr. Location (City, State): Myrtle Beach, SC. Anticipated Start Date: February 9, 2027 End Date: May 2, 2027 About Property: Located just minutes from the beach and coastline of South Carolina, our state-of-the-art complex offers nine replica fields of historic Major League ballparks, each featuring unique field dimensions and playing experiences every game. Accompanied by multiple batting cages, bullpens, and training facilities, The Ripken Experience® Myrtle Beach is sure to make you feel like a Big Leaguer once you enter the gates. Position Summary: As an impactful Intern and asset to the team, you will be responsible for assisting with all phases of Tournaments, All–Ripken Games and Event Operations at The Ripken Experience Myrtle Beach, as well as potentially other Ripken complexes. We will be happy to work with your school to assist you in securing any required college credits for your successful completion of the program. This internship will run from February 9, 2027 - May 2, 2027. Key Responsibilities: Assist with planning, preparation, and execution of all programming at a world class facility Learn 'The Ripken Way' from those who have created and implemented the standards and practices to operate the highest quality tournaments in the nation Create a fun, dynamic atmosphere for event participants, developing camaraderie, and acting as a positive role model Assist in coordinating and executing the operations of other programming for Ripken Baseball Gain knowledge and skills in management and coaching while also working independently to assist with facility operations Announce college and high school baseball and high school softball games (reading player names and advertisements), play music, run the scoreboard, relay messages to the Tournament Director, and work on our operations team with tasks around the complex Assist in weekly facility maintenance and facility upkeep at a world-class complex Maintain a high level of professionalism while providing extraordinary customer service Collaborate with staff members from various departments to gain a comprehensive understanding of the company. Learn from departmental representatives and gain insights into their functions and operations Absorb training and demonstrate the initiative, desire, and drive to help uphold the values established by the Ripken name and brand Communicate with coaches and parents before and after tournaments to provide an elevated experience for young athletes Work with staff to achieve objectives effectively and efficiently while providing a once-in-a-lifetime experience for participants Be considered for other Ripken Baseball opportunities at the conclusion of the internship, based on performance Qualifications: This is the perfect internship program for college students who have an interest in sports administration and operations, working for a reputable baseball-focused company. Prior customer service experience Prior experience working with children, demonstrating patience and compassion An outgoing, friendly personality with excellent communication skills, strong initiative, and high level of energy Ability and willingness to physically perform all job responsibilities Strong attention to detail with the ability to swiftly and efficiently solve problems, while effectively managing and resolving conflict in high-pressure situations, maintaining composure and professionalism Superb time-management skills A strong interest in sports and the sports industry, coupled with a drive to continuously improve, ask questions, and expand knowledge within the field. Ability to work in person in Myrtle Beach, SC Work schedule will vary, nights and weekends will be required #RipkenBaseball #twintern

SoccerTeamwork OnlineBaseball Operations Intern

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