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Crimson Brand Partners (Utah)

Director, Digital and Social

Salt Lake City, UT, USPosted 29 Jul 2026

Crimson Brand PartnersCrimson Brand Partners is a newly formed partnership with the University of Utah designed to modernize how the University continues to build its brand. Crimson Brand Partners will manage commercial operations across Utah Athletics and the broader university – including events at stadiums and arenas, branding, licensing, sponsorships, ticketing, and digital media. Job SummaryCrimson Brand Partners is seeking a dynamic Director of Digital and Social to lead the strategy and execution of all digital and social media efforts for University of Utah Athletics. This role will oversee social media channels, digital platforms, video production, and photography to drive fan engagement, revenue growth, brand visibility, and ticket sales. The Director will build and lead a high-performing creative team in a fast-paced, revenue-focused environment. This position reports to the VP of Marketing. Key ResponsibilitiesDevelop and Execute Digital Strategy: Lead the comprehensive digital and social media strategy across all Utah Utes sports, aligning with organizational goals for fan growth, fan enjoyment, engagement, revenue, and brand elevation.Social Media Leadership: Manage and grow official Utah Athletics social channels (Instagram, TikTok, X, Facebook, YouTube, etc.), creating high-impact content calendars, campaigns, and real-time engagement strategies.Content Creation & Oversight: Direct the production of premium video content, photography, graphics, and short-form video for social, digital platforms, website, email, and in-game experiences. Ensure content is compelling, on-brand, and optimized for each platform.Digital Platforms: Oversee the athletics website, mobile app, and other owned digital properties to enhance user experience and drive conversions (tickets, merchandise, donations).Team Leadership: Build, mentor, and manage a team of social media managers, content creators, videographers, photographers, and digital specialists. Foster a collaborative, creative, and results-driven culture. Develops and oversees schedules that maintain operational balance and peak performance.Fan Growth: Collaborate with ticketing, sponsorship, and marketing teams to create integrated campaigns that boost fan experience, ticket sales, sponsorship activation, and merchandise revenue.Performance Analytics: Establish KPIs and use data/analytics tools (Google Analytics, Meta Business Suite, social listening tools, etc.) to measure performance, report insights, and continuously optimize strategies.Compliance & Best Practices: Ensure all content adheres to NCAA, Big 12, University, and brand guidelines, including NIL and copyright regulations.Innovation: Stay ahead of digital trends (AI tools, emerging platforms, short-form video, fan interactivity) and implement new approaches to keep Utah Athletics at the forefront of college sports marketing. Qualifications & SkillsRequired:Bachelor’s degree in marketing, Communications, Journalism, Digital Media, Sports Management, or related field preferred.7-10+ years of progressive experience in digital marketing, social media, and content creation, preferably in college athletics, professional sports, or entertainment.Proven track record of growing social audiences and driving measurable results (engagement, conversions, revenue).Strong leadership experience managing creative/social teams.Expertise in video production, photography direction, and short-form content.Deep knowledge of social media platforms, analytics, and digital advertising (Meta, Google, TikTok, etc.).Passion for college athletics and understanding of the Utah Utes brand.Proficient in Microsoft Word, Excel, and OutlookMust be able to work non-traditional hours, including evenings, weekends, and holidaysPreferred:Previous experience in sports marketing (college athletics or professional sports teams strongly preferred).Proficiency with Adobe Creative Suite, CapCut, Photoshop, Premiere Pro, and social scheduling tools.Previous experience running digital and social teams.Benefits and PerksCrimson Brand Partners offers a comprehensive benefits package that includes excellent medical, dental, and vision coverage; a 401(k) retirement plan with a generous 4% employer match; director-level PTO (15 days of paid vacation annually with the ability to carry over up to five unused days each year); five paid sick days; 11 paid holidays; voluntary life, AD&D, and short- and long-term disability coverage; an Employee Assistance Program (EAP); and a variety of voluntary supplemental benefits, including accident, critical illness, hospital indemnity, and legal coverage.Crimson Brand PartnersCrimson Brand Partners is a newly formed partnership with the University of Utah designed to modernize how the University continues to build its brand. Crimson Brand Partners will manage commercial operations across Utah Athletics and the broader university – including events at stadiums and arenas, branding, licensing, sponsorships, ticketing, and digital media. Job SummaryCrimson Brand Partners is seeking a dynamic Director of Digital and Social to lead the strategy and execution of all digital and social media efforts for University of Utah Athletics. This role will oversee social media channels, digital platforms, video production, and photography to drive fan engagement, revenue growth, brand visibility, and ticket sales. The Director will build and lead a high-performing creative team in a fast-paced, revenue-focused environment. This position reports to the VP of Marketing. Key Responsibilities Qualifications & SkillsRequired:Preferred:Benefits and PerksCrimson Brand Partners offers a comprehensive benefits package that includes excellent medical, dental, and vision coverage; a 401(k) retirement plan with a generous 4% employer match; director-level PTO (15 days of paid vacation annually with the ability to carry over up to five unused days each year); five paid sick days; 11 paid holidays; voluntary life, AD&D, and short- and long-term disability coverage; an Employee Assistance Program (EAP); and a variety of voluntary supplemental benefits, including accident, critical illness, hospital indemnity, and legal coverage.

General Sports BusinessTeamwork OnlineDirector, Digital And Social

Glendale, AZ, USPosted 29 Jul 2026

Insignia Events

Manager, Parking

Position: Manager, Parking - Full Time/ Salary/Exempt Reports to: Director, Parking Insignia Event Services is a leading event solutions provider, directly affiliated with the Arizona Cardinals, proudly producing all events at State Farm Stadium, including Arizona Cardinals home games. Complementing the events at State Farm Stadium, Insignia Event Services exclusively manages Sportsman's Park and Heritage at Sportsman's Park, offering flexible venues for everything from pre-game activities and tailgating to concerts, festivals, corporate events, and graduations. Our services range from full-service event production, staging, and equipment rental to live presentation and transportation logistics, making us a trusted partner for exceptional events in Arizona. Job Description The Parking Manager supports daily parking operations across State Farm Stadium and related properties, overseeing staffing, event execution, and process improvements. This role collaborates with internal teams and external partners to optimize traffic flow and parking logistics, while ensuring high service standards. Responsibilities include managing staff, supporting payroll, leading assigned events, assisting with traffic plans and communications, and overseeing vehicle operations including insurance, maintenance, and accident management. Primary Job Duties: Assists in the day-to-day business operations for the parking department at State Farm Stadium, Sportsman's Park, and other contracted properties. Assists in maintaining procedures for current and future projected needs, demonstrating prudent business practices which impact performance, service quality, and the satisfaction of team members and customers. Provide strong leadership and guidance to ensure adequate staffing and management of resources while maintaining a quality level of service and monitoring labor costs. Collaborate and build strong relationships with clients, vendors, local authorities, and key stakeholders to optimize transportation logistics and parking infrastructure. Assist in the creation of traffic plans, maps and parking-related communication for both staff and stakeholders Manages staffing, planning and day to day operations of the parking business, both on and offsite. Responsible for all vehicle insurance information, accident management, proper and timely maintenance/repair Leads assigned events, operations, and portions of parking operations to ensure the highest quality service and maximization of through put can be attained. Responsible for event staff supervision and payroll related duties Other duties as assigned Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties and responsibilities that are required of the team member for this job. Job duties, responsibilities, and activities may change at any time. Qualifications/Requirements: Recent experience in managing parking and traffic for large events, such as sporting events, concerts or amusement destinations. ATSSA Certification — Traffic Control Supervisor (required); Certified Administrator of Public Parking (required) Comprehensive understanding of Department of Transportation (DOT), Arizona Motor Vehicles Division (AMVD) and Occupational Safety and Health Administration (OSHA) regulations, ensuring all operations comply with legal standards. Ability to work evenings, holidays, weekends and as needed for emergency responses Experience reviewing maintenance requirements of surface and structured parking, and knowledgeably recommending repairs within industry best practices. Proven ability to lead and inspire teams, effectively communicate across all levels of the organization, and foster professional growth among staff. Basic accounting and proven fiscal management experience Ability to multi-task events and projects in a high stress, fast-paced, live production work environment Skilled in using Microsoft Office tools such as Excel, Outlook, and Teams for efficient data management, communication, and collaboration. Must possess a drive and passion for pushing innovation, developing big ideas, and following through on a commitment to excellence Bachelor's degree and/or equivalent experience in a related field, preferred All offers of employment at Insignia Event Services are contingent upon clear results of a thorough background check. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

General Sports BusinessTeamwork OnlineManager, Parking

Inglewood, CA, USPosted 29 Jul 2026

Hollywood Park

Assistant Manager, Box Office

FootballTeamwork OnlineAssistant Manager, Box Office

Inglewood, CA, USPosted 29 Jul 2026

Hollywood Park

Director, Total Rewards

About Hollywood Park Hollywood Park is a premier, nearly 300-acre global sports and entertainment destination in Inglewood, California. Owned, operated, and being developed by Los Angeles Rams Owner/Chairman E. Stanley Kroenke, it stands as the largest urban mixed-use development currently under construction in the Western United States. The vibrant "city within a city" features sophisticated residences, a dynamic outdoor retail and lifestyle district, creative office spaces, public parks, and a scenic lake. Anchored by the world-class SoFi Stadium and YouTube Theater, with Hollywood Park Studios and a luxury boutique hotel forthcoming, the district creates the ultimate Live, Work, Play environment. Home to the Los Angeles Chargers and Super Bowl LVI Champion Los Angeles Rams, the 3.1 million-square-foot SoFi Stadium is the NFL’s largest venue, and the first indoor-outdoor stadium. It seats approximately 70,000, expandable to 100,000, with more than 260 luxury suites and over 13,000 premium seats. A proven global leader that consistently ranks among the world’s top venues in ticket sales, the stadium has already hosted iconic events like eight FIFA World Cup 2026 matches, Super Bowl LVI, the 2023 College Football National Championship, WrestleMania 39, the CONCACAF Gold Cup Final, and numerous record-breaking concerts. SoFi Stadium is set to host the Super Bowl LXI in 2027, the Olympic and Paralympic Opening Ceremonies for the 2028 Olympic and Paralympic Games (LA28), along with being converted into the largest Olympic swimming venue in history. Adjacent to the stadium and under the same sweeping translucent roof canopy sits the 2.5-acre open-air American Airlines Plaza and the 6,000-seat YouTube Theater. As an intimate, state-of-the-art venue, YouTube Theater hosts a diverse line-up of chart-topping superstars, iconic comedy acts, awards shows, esports competitions, community gatherings, and corporate conferences. Named the “Top West Coast Club or Theater” by Billboard, YouTube Theater is a must-play destination. Culture Hollywood Park is being brought to life by a deeply experienced team of creative forward-thinkers. The project is a celebration of all that Los Angeles has to offer. We are inspired by our diverse Inglewood community as a place for the community to be, to see and to connect. Hollywood Park is committed to building and maintaining a workplace that celebrates the diversity of our team members, allowing them to bring their authentic selves to work every day. At the heart of Hollywood Park, lies our dedication to our purpose, promise, and commitments. Our PURPOSE is creating extraordinary experiences, one moment at a time. Our PROMISE is to be an iconic destination that celebrates our diverse and vibrant community. We promise to exceed expectations while cultivating a fun and safe experience where lasting memories are made. Our COMMITMENTS are outlined by S.T.A.R.S. Our S.T.A.R.S. commitments are enabled by five foundational principles: Start with Care – create a lasting impact through genuine care Thrive as a Team – create an environment of collaboration and encouragement Anticipate Unspoken Needs – be proactive in delivering extraordinary service and support others Resolve with Respect – treat others with empathy, patience, and kindness Safety Always – maintain a safe and secure environment As the Director, Total Rewards, You Will... Reporting to the VP, People Operations, this role will primarily lead our compensation, benefits, HR system, and payroll functions. In this critical leadership role, you will be responsible for executing a total rewards strategy that attracts, retains, and motivates top talent. You will also oversee our Benefits, Leaves, HRIS and payroll operations, ensuring accuracy, efficiency, and compliance. More Specific Responsibilities Include, But Are Not Limited To… Leadership Lead, mentor, and develop a team of two direct reports (Payroll Specialist and HRIS & Leave Specialist), fostering a collaborative and high-performing environment. Compensation Strategy & Administration Drive the end-to-end annual compensation cycle, including merit increases, market adjustments, promotions, budget management, and variable/bonus pay execution. Benchmark positions using market salary surveys to maintain competitive, equitable pay structures; advise HR partners and executive leadership on complex pay decisions. Monitor internal pay equity and ensure full compliance with federal, state, and local wage/hour regulations (FLSA, DOL). Benefits Program Management Partner with brokers to evaluate, design, and manage competitive packages (medical, dental, life, disability, 401(k), paid time off). Lead annual Open Enrollment from strategy and system integration through employee communications. Manage broker and vendor relationships, conduct regular market analyses, and ensure ACA compliance and audit readiness. HRIS & Payroll Operations Direct overall HRIS strategy and workflows (Paycor and supporting tools), developing People Analytics dashboards to track HR trends for leadership. Oversee accurate, timely payroll processing, ensuring data integrity across timekeeping, wage calculations, tax withholdings, garnishments, and year-end reporting (W-2s). Serve as the primary point of accountability for payroll compliance and audit integrity. Leaves, Accommodations & Compliance Oversee Leave of Absence and Accommodation programs in accordance with FMLA, ADA, and local regulations; serve as the escalation point for complex cases. Manage the company’s Workers' Compensation program. Stay current on changing labor laws and manage regulatory filings. You're a Great Fit for Our Team If You Have… Bachelor's degree in HR, Business, or a related field, or equivalent progressive experience. 7+ years of progressive experience in Total Rewards, Payroll, and HRIS, ideally within a multi-entity or multi-state organization. Demonstrated experience with job architecture, salary structure design, and market survey tools (e.g., Mercer, WTW, Radford, Payscale, or CompAnalyst). Working knowledge of HCM/HRIS platforms (e.g., Paycor, Workday, Dayforce, or similar). In-depth knowledge of FLSA, California pay transparency, employment law (FLSA, meal and rest break requirements, leave and accommodation law); multi-state or international exposure a plus. CCP (or actively pursuing) and/or SPHR/PHR strongly preferred. Strong analytical skills and comfort working hands-on with Google Suite, Excel, data, spreadsheets, dashboards, and compensation modeling. Proven ability to operate as leader, strategic advisor, and a hands-on practitioner in a lean team structure. High level of integrity, discretion, and sound judgment handling confidential compensation and workforce data. Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Employees must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue. Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Essential Physical Requirements: LIFTING .............................................Lift up to 20 pounds CLIMBING/BALANCE .......................Prolonged Steps or stair climbing, balancing STOOPING/BENDING OVER............Occasional is unavoidable STANDING/SITTING.........................Prolonged standing/sitting throughout the day REACHING ......................................Occasional overhead as well as horizontal SPEAKING........................................Proficiency in English Essential Environmental Conditions: INSIDE/OUTSIDE ...........................Generally, indoor conditions are air-conditioned, and outside conditions that include inclement weather, heat, humidity, rain, sleet, and wind. COLD/HEAT ....................................General air-conditioned environment as well as outside and exposed to elements, including direct sunlight, rain, sleet, and wind WET/DRY .........................................Not unusual moist/dry environment NOISE/VIBRATIONS .......................High noise level and vibration high HAZARDS........................................Non-hazardous environment FUMES/DUST/ODORS...................Normally controlled environment Salary Range: $160k - $180k annually Location: Inglewood, CA (On-site) In compliance with the California Pay Transparency Act, compensation information provided is a good faith estimate for this position only. Hollywood Park considers a candidate’s education, certification, prior experience, as well as internal and external data when determining the salary level for potential new employees. Only in exceptional circumstances, if an external candidate has the experience, credentials, or expertise far exceeding what is expected for the position, would Hollywood Park consider paying a salary or rate near the higher end of the range. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time. About Hollywood Park Hollywood Park is a premier, nearly 300-acre global sports and entertainment destination in Inglewood, California. Owned, operated, and being developed by Los Angeles Rams Owner/Chairman E. Stanley Kroenke, it stands as the largest urban mixed-use development currently under construction in the Western United States. The vibrant "city within a city" features sophisticated residences, a dynamic outdoor retail and lifestyle district, creative office spaces, public parks, and a scenic lake. Anchored by the world-class SoFi Stadium and YouTube Theater, with Hollywood Park Studios and a luxury boutique hotel forthcoming, the district creates the ultimate Live, Work, Play environment. Home to the Los Angeles Chargers and Super Bowl LVI Champion Los Angeles Rams, the 3.1 million-square-foot SoFi Stadium is the NFL’s largest venue, and the first indoor-outdoor stadium. It seats approximately 70,000, expandable to 100,000, with more than 260 luxury suites and over 13,000 premium seats. A proven global leader that consistently ranks among the world’s top venues in ticket sales, the stadium has already hosted iconic events like eight FIFA World Cup 2026 matches, Super Bowl LVI, the 2023 College Football National Championship, WrestleMania 39, the CONCACAF Gold Cup Final, and numerous record-breaking concerts. SoFi Stadium is set to host the Super Bowl LXI in 2027, the Olympic and Paralympic Opening Ceremonies for the 2028 Olympic and Paralympic Games (LA28), along with being converted into the largest Olympic swimming venue in history. Adjacent to the stadium and under the same sweeping translucent roof canopy sits the 2.5-acre open-air American Airlines Plaza and the 6,000-seat YouTube Theater. As an intimate, state-of-the-art venue, YouTube Theater hosts a diverse line-up of chart-topping superstars, iconic comedy acts, awards shows, esports competitions, community gatherings, and corporate conferences. Named the “Top West Coast Club or Theater” by Billboard, YouTube Theater is a must-play destination. Culture Hollywood Park is being brought to life by a deeply experienced team of creative forward-thinkers. The project is a celebration of all that Los Angeles has to offer. We are inspired by our diverse Inglewood community as a place for the community to be, to see and to connect. Hollywood Park is committed to building and maintaining a workplace that celebrates the diversity of our team members, allowing them to bring their authentic selves to work every day. At the heart of Hollywood Park, lies our dedication to our purpose, promise, and commitments. Our PURPOSE is creating extraordinary experiences, one moment at a time. Our PROMISE is to be an iconic destination that celebrates our diverse and vibrant community. We promise to exceed expectations while cultivating a fun and safe experience where lasting memories are made. Our COMMITMENTS are outlined by S.T.A.R.S. Our S.T.A.R.S. commitments are enabled by five foundational principles:As the Director, Total Rewards, You Will... Reporting to the VP, People Operations, this role will primarily lead our compensation, benefits, HR system, and payroll functions. In this critical leadership role, you will be responsible for executing a total rewards strategy that attracts, retains, and motivates top talent. You will also oversee our Benefits, Leaves, HRIS and payroll operations, ensuring accuracy, efficiency, and compliance. More Specific Responsibilities Include, But Are Not Limited To… Leadership Compensation Strategy & AdministrationBenefits Program ManagementHRIS & Payroll OperationsLeaves, Accommodations & Compliance You're a Great Fit for Our Team If You Have… Bachelor's degree in HR, Business, or a related field, or equivalent progressive experience. 7+ years of progressive experience in Total Rewards, Payroll, and HRIS, ideally within a multi-entity or multi-state organization. Demonstrated experience with job architecture, salary structure design, and market survey tools (e.g., Mercer, WTW, Radford, Payscale, or CompAnalyst). Working knowledge of HCM/HRIS platforms (e.g., Paycor, Workday, Dayforce, or similar). In-depth knowledge of FLSA, California pay transparency, employment law (FLSA, meal and rest break requirements, leave and accommodation law); multi-state or international exposure a plus. CCP (or actively pursuing) and/or SPHR/PHR strongly preferred. Strong analytical skills and comfort working hands-on with Google Suite, Excel, data, spreadsheets, dashboards, and compensation modeling. Proven ability to operate as leader, strategic advisor, and a hands-on practitioner in a lean team structure. High level of integrity, discretion, and sound judgment handling confidential compensation and workforce data. Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Employees must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue. Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Essential Physical Requirements: LIFTING .............................................Lift up to 20 pounds CLIMBING/BALANCE .......................Prolonged Steps or stair climbing, balancing STOOPING/BENDING OVER............Occasional is unavoidable STANDING/SITTING.........................Prolonged standing/sitting throughout the day REACHING ......................................Occasional overhead as well as horizontal SPEAKING........................................Proficiency in English Essential Environmental Conditions: INSIDE/OUTSIDE ...........................Generally, indoor conditions are air-conditioned, and outside conditions that include inclement weather, heat, humidity, rain, sleet, and wind. COLD/HEAT ....................................General air-conditioned environment as well as outside and exposed to elements, including direct sunlight, rain, sleet, and wind WET/DRY .........................................Not unusual moist/dry environment NOISE/VIBRATIONS .......................High noise level and vibration high HAZARDS........................................Non-hazardous environment FUMES/DUST/ODORS...................Normally controlled environment Salary Range: $160k - $180k annually Location: Inglewood, CA (On-site) In compliance with the California Pay Transparency Act, compensation information provided is a good faith estimate for this position only. Hollywood Park considers a candidate’s education, certification, prior experience, as well as internal and external data when determining the salary level for potential new employees. Only in exceptional circumstances, if an external candidate has the experience, credentials, or expertise far exceeding what is expected for the position, would Hollywood Park consider paying a salary or rate near the higher end of the range. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time. You're a Great Fit for Our Team If You Have…Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Employees must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue. Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Essential Physical Requirements: Essential Environmental Conditions: Salary Range: $160k - $180k annually Location: Inglewood, CA (On-site) In compliance with the California Pay Transparency Act, compensation information provided is a good faith estimate for this position only. Hollywood Park considers a candidate’s education, certification, prior experience, as well as internal and external data when determining the salary level for potential new employees. Only in exceptional circumstances, if an external candidate has the experience, credentials, or expertise far exceeding what is expected for the position, would Hollywood Park consider paying a salary or rate near the higher end of the range. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.

FootballTeamwork OnlineDirector, Total Rewards

Northern California Golf Association

Manager, Women's Golf Events

Pebble Beach, CA, USPosted 29 Jul 2026

Founded in 1901, the Northern California Golf Association is the largest allied golf association in the United States. The NCGA has roughly 200,000 members who belong to more than 1,300 member clubs throughout Northern California. The NCGA vision is “to ensure the game is vibrant, inclusive, and accessible” and is focused on enhancing the lives of Northern California golfers by helping them enjoy the benefits of golf for a lifetime. As a key partner with the USGA, the NCGA provides its members with official handicap indexes and helps oversee several critical governance areas for the game of golf. The NCGA owns and operates two golf courses (Poppy Hills and Poppy Ridge), conducts more than 650 days of golf events each year, including championships and competitive golf tournaments for all abilities, and casual golf outings and trips. The NCGA also publishes NCGA Golf magazine, and secures exclusive member discounts on products and services. Through the NCGA Foundation, the organization created and expanded Youth on Course, which provides kids access to golf for $5 or less at over 1,700 golf courses across the US and Canada.Position: Manager, Women's Golf EventsStatus: ExemptReports to: Director, Women's GolfPOSITION SUMMARY:This position oversees the execution of women’s tournaments, one day, and some special events. This role works closely with golf course staff, volunteers, NCGA members and other program leaders to ensure events and activities run smoothly. This role balances critical pre-event administrative planning with some active, day-of-event hosting to deliver exceptional experiences for members. The position reports to the Director, Women’s Golf and is expected to work cooperatively with other employees across the organization to achieve desired results. This person works independently with general guidance and is expected to make independent decisions.DUTIES AND RESPONSIBILITIES:Responsible for the administration of NCGA Women’s One Day Series & Legacy Tournaments, through the Blue Golf Tournament Management software including but not limited to:Set up event registration with entry fees and eligibility requirementsMonitor registration deadlines, track capacity, and create teams, flights, and pairingsSend appropriate reports to course and volunteer staffCoordinate with golf facilities including scheduling, pre and post event communication, food and beverage, and billing. Communicate changes and updates to department staff, facilities and volunteers.Manage assigned events on-site including but not limited to course set-up, player registration, monitoring pace of play, scoring, awards and announcements.Manage and update points programs including Team of the Year and Players of the Year.Collaborate with golf course staff to confirm event logistics and obtain necessary information for players.Communicate event details, updates, and results with members and facilities in a timely and professional manner.Work with event volunteers to provide appropriate information for their successful execution of events.Assist with other events as needed including but not limited to the Weekend Net Tour, Senior Series, and Mixed Team programs.Track and report on participation, tournament results, satisfaction reports as needed.Assist with planning, coordination, and administrative needs of the Joy of Golf program.Assist with additional administrative or program-related tasks as needed.Provide additional Operations Department support as assignedRespond to member inquiries and provide outstanding customer service.Support safe work habits and a safe working environment at all times.Other duties as assigned, including professional development.REQUIRED QUALIFICATIONS:GED and/or 2-3 years of related experience.Strong knowledge of golf tournament formats and the rules of golf.Strong attention to detail, ability to handle multiple tasks simultaneously, meet deadlines, and a strong work ethicExcellent customer service and interpersonal skills, strong communication and organizational skills.NCGA/USGA rules certified within the first 2-3 years of employment (if not already).Ability to work well in a team-oriented work environment as well as work well individually with general supervision.Strong communication skills, both orally and in writing. Ability to communicate effectively with guests, management, vendors/suppliers, the general public and other employees of the NCGA. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Must have reliable transportation, valid driver’s license and provide proof of insurance. The job requires travel as necessary with overnight stays.PREFERRED QUALIFICATIONS:Bachelor’s DegreePrevious experience with Blue Golf Software.Knowledge of and passion for the game of golf (strongly preferred).WORK SCHEDULE:During the tournament off-season, the schedule is typically Monday to Friday, 8am-5pm.During the tournament season, nights and weekends will be required, with the ability to flex schedule as appropriate.COMPENSATION AND BENEFITS:This is a full-time, Exempt position, with a starting salary in the range of $70,300 to $75,000 annually. Some clothing will be provided, with the employee expected to source and maintain a high-standard of attire at all times. Benefit package includes health, dental and vision insurance. Dependents may be added with premiums paid by the employee. Participation in the company’s 401k plan after one full year of employment. PTO, holidays, meals, and golf benefits also included.APPLICATION INSTRUCTIONS:After applying through Teamwork Online, please be sure to also apply on the external application link - https://recruiting.paylocity.com/recruiting/jobs/Apply/4375778/Northern-California-Golf-Association/Manager-Womens-Golf-Events-NCGA.Founded in 1901, the Northern California Golf Association is the largest allied golf association in the United States. The NCGA has roughly 200,000 members who belong to more than 1,300 member clubs throughout Northern California. The NCGA vision is “to ensure the game is vibrant, inclusive, and accessible” and is focused on enhancing the lives of Northern California golfers by helping them enjoy the benefits of golf for a lifetime. As a key partner with the USGA, the NCGA provides its members with official handicap indexes and helps oversee several critical governance areas for the game of golf. The NCGA owns and operates two golf courses (Poppy Hills and Poppy Ridge), conducts more than 650 days of golf events each year, including championships and competitive golf tournaments for all abilities, and casual golf outings and trips. The NCGA also publishes NCGA Golf magazine, and secures exclusive member discounts on products and services. Through the NCGA Foundation, the organization created and expanded Youth on Course, which provides kids access to golf for $5 or less at over 1,700 golf courses across the US and Canada.Position: Manager, Women's Golf EventsStatus: ExemptReports to: Director, Women's GolfPOSITION SUMMARY:This position oversees the execution of women’s tournaments, one day, and some special events. This role works closely with golf course staff, volunteers, NCGA members and other program leaders to ensure events and activities run smoothly. This role balances critical pre-event administrative planning with some active, day-of-event hosting to deliver exceptional experiences for members. The position reports to the Director, Women’s Golf and is expected to work cooperatively with other employees across the organization to achieve desired results. This person works independently with general guidance and is expected to make independent decisions.DUTIES AND RESPONSIBILITIES:REQUIRED QUALIFICATIONS:PREFERRED QUALIFICATIONS:WORK SCHEDULE:COMPENSATION AND BENEFITS:This is a full-time, Exempt position, with a starting salary in the range of $70,300 to $75,000 annually. Some clothing will be provided, with the employee expected to source and maintain a high-standard of attire at all times. Benefit package includes health, dental and vision insurance. Dependents may be added with premiums paid by the employee. Participation in the company’s 401k plan after one full year of employment. PTO, holidays, meals, and golf benefits also included.APPLICATION INSTRUCTIONS:After applying through Teamwork Online, please be sure to also apply on the external application link - https://recruiting.paylocity.com/recruiting/jobs/Apply/4375778/Northern-California-Golf-Association/Manager-Womens-Golf-Events-NCGA.

GolfTeamwork OnlineManager, Women's Golf Events

Ticketing Digital Communications Coordinator

Full-timeGeneral Sports BusinessFIFATicketing, Hospitality & Stadium RevenueFixed Term - Full TimeBrazil

Ticketing Digital Communications CoordinatorDepartment: Ticketing, Hospitality & Stadium RevenueEmployment Type: Fixed Term - Full TimeLocation: BrazilDescriptionFIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.Please submit your CV in English, as it will be reviewed by an international team.THE POSITIONReporting organizationally to the Ticketing Customer Relationship Senior Manager and working closely with the Ticketing Digital Communications Manager, the Ticketing Digital Communications Coordinator will help serve Ticketing and Hospitality efforts for the FIFA Women's World Cup 2027™. This role will coordinate the planning and execution of all customer communications and collaterals across the ticket sales process, in line with the applicable sales strategy and ticketing requirements, working closely with all other sub-teams and Functional Areas to ensure consistent delivery. The Ticketing Digital Communications Coordinator focuses particularly on the delivery of accurate, consistent, and relevant outputs to ensure that the customer has all the relevant information needed before, during, and after the purchase process for the FIFA Women's World Cup 2027™, within the right timing, the correct format and the appropriate language for each customer. Coordinate the creation and delivery of all ticket sales collateral and customer communications, including drafting, reviewing, translating, implementing, and maintaining them to meet quality and timing requirements, in line with the established strategy and processes. Draft and review the sales collaterals and customer communications, which include but are not limited to: content for online ticketing portals and mobile apps, FIFA.com pages, FAQs portal, Standard Responses, Chatbot scripts, ticketing guides, call centre and IVR scripts, transactional emails and customer communications. Coordinate with internal and external stakeholders to execute the review and translation of all content into relevant languages, following established processes and ensuring quality and timeliness. Maintain the ticketing glossary and respective translations, ensuring their correct and consistent implementation. Regularly liaise with the Customer Care team to review the effectiveness of the sales collaterals and the customer communications. Support the identification and implementation of solutions to proactively communicate with customers and contribute to customer information and satisfaction goals. Monitor and continuously update all sales collaterals and customer communications, to ensure accuracy, relevance, and consistency at all times during the ticketing customer journey process. Support the team to ensure timely and effective content management of online ticketing portals and mobile ticketing apps, including the execution of applicable user acceptance tests. Ensure all sales collaterals and customer communications are accurate, consistent, relevant, and compliant with the applicable sales strategy and ticketing requirements. Support the use of a CRM system and a Marketing Automation Tool to send transactional emails and mass communications to customers, including building and sending of audiences, workflows, emails, communications, and respective reporting of results. Ensure an efficient administration and archive of all versions of sales collaterals and customer communications, in all languages. Ensure adherence to specific operational deadlines and compliance with ticketing policies and regulations. YOUR PROFILE SKILLS FRAMEWORK ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyse one’s behaviour, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes. DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances. INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts. INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents. VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. EDUCATION & QUALIFICATIONS Bachelor's or master's degree or equivalent in a relevant area such as Digital Marketing, Communications, or similar. WORK EXPERIENCE Minimum three years of experience creating and coordinating content for ticketing processes/solutions for events, ideally in the sports industry. Experience using content management and Marketing Automation Tools within large-scale projects, ideally inside ticketing and/or sports events, requiring strong communication and organizational skills. Coordinating projects related to content creation and/or translations that require attention to detail, ensuring accuracy and consistency. Venue and onsite operations experience for large-scale events, ideally in the sports industry, is nice to have. Communication and problem-solving skills. Translation experience, translating digital content and documents from English to Portuguese and vice-versa, would be an advantage. LANGUAGES Fluent in English and Portuguese, spoken and written. A native level of at least one of the following: French, Spanish, German or Arabic is nice to have. TECHNOLOGY Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools. Marketing Automation Tools and Content management platforms. Experience with Ticketing Systems is nice to have. Certifications & Requirements Ability to re-locate to Rio de Janeiro Right to work in Brazil FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.Please submit your CV in English, as it will be reviewed by an international team.Reporting organizationally to the Ticketing Customer Relationship Senior Manager and working closely with the Ticketing Digital Communications Manager, the Ticketing Digital Communications Coordinator will help serve Ticketing and Hospitality efforts for the FIFA Women's World Cup 2027™. This role will coordinate the planning and execution of all customer communications and collaterals across the ticket sales process, in line with the applicable sales strategy and ticketing requirements, working closely with all other sub-teams and Functional Areas to ensure consistent delivery. The Ticketing Digital Communications Coordinator focuses particularly on the delivery of accurate, consistent, and relevant outputs to ensure that the customer has all the relevant information needed before, during, and after the purchase process for the FIFA Women's World Cup 2027™, within the right timing, the correct format and the appropriate language for each customer. SKILLS FRAMEWORK ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyse one’s behaviour, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes. DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances. INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts. INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents. VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. EDUCATION & QUALIFICATIONS Bachelor's or master's degree or equivalent in a relevant area such as Digital Marketing, Communications, or similar. WORK EXPERIENCE LANGUAGES Fluent in English and Portuguese, spoken and written. A native level of at least one of the following: French, Spanish, German or Arabic is nice to have. TECHNOLOGY Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools. Marketing Automation Tools and Content management platforms. Experience with Ticketing Systems is nice to have. Certifications & Requirements

Ticketing Group Sales Coordinator

Full-timeGeneral Sports BusinessFIFATicketing, Hospitality & Stadium RevenueFixed Term - Full TimeBrazil

Ticketing Group Sales CoordinatorDepartment: Ticketing, Hospitality & Stadium RevenueEmployment Type: Fixed Term - Full TimeLocation: BrazilDescriptionFIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.Please submit your CV in English, as it will be reviewed by an international team.THE POSITIONReporting organizationally to the Ticketing Customer Relationship Senior Manager and working closely with the Ticketing Group Sales Manager, the Ticketing Group Sales Coordinator will help serve Ticketing and Hospitality efforts for the FIFA Women's World Cup 2027™. This role will support the implementation of the customer care strategies and processes for Group Sales Customers, to specifically fulfil all Group Sales ticketing requirements and ensure a smooth and successful ticketing operation for these customers. The Ticketing Group Sales Coordinator must ensure compliance with the applicable sales strategy and the FIFA ticketing requirements, policies and regulations, whilst providing support to Group Sales customers with ticketing issues and enquiries. The Ticketing Group Sales Coordinator focuses particularly on the delivery of effective ticketing customer care for the FIFA Women's World Cup 2027. KEY RESPONSIBILITIESImplement customer care processes across all established communications channels (email, phone, and any other ticketing bespoke systems), in line with the applicable strategy. Support regular quality assurance checks across the customer care operation, in line with the sales strategy and FIFA ticketing requirements, policies and regulations. Perform customer care ticketing processes (back office and onsite) whenever required. Support and maintain relationships with Group Sales customers, resolving issues and enquiries. Monitor ticket inventory, order status and deadlines for Group Sales bookings. Issue all necessary ticketing communications and be able to translate into required languages, where applicable. Present ticketing information to Group Sales customers and other stakeholders, both in person and online, as required. Follow established communication and escalation processes and support their consistent implementation across stakeholders. Implement quality control procedures to ensure that any deviation from requirements is detected and corrected as soon as possible. Support the research and implementation of solutions to increase the productivity of the group sales customer care team and maximize customer information and satisfaction. Analyse and report regularly on KPIs and the effectiveness of customer care being delivered. Proactively identify and report on patterns and risks and implement processes to mitigate them. Ensure that all customer care processes are in compliance with the different FIFA functional areas requirements, including but not limited to Legal, Sustainability, Data Protection, Finance, etc. Liaise with internal and external stakeholders to ensure the relevant customer care information is available and share applicable knowledge. Ensure an efficient administration and archive of all versions of customer care and knowledge base, in all languages. Report on the implementation of sales strategy and ticketing requirements. Ensure adherence to specific operational deadlines and project plans and compliance with ticketing policies, regulations and GDPR. YOUR PROFILE SKILLS FRAMEWORK ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyse one’s behaviour, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes. DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculate risks, explore alternative solutions, and respond promptly to unforeseen circumstances. INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts. INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents. VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. EDUCATION & QUALIFICATIONS Bachelor's or Master's degree or equivalent in relevant areas. WORK EXPERIENCE Experience in the planning and delivery of a similar project for a major international sports event. Experience in customer care delivery for Group Sales, corporate customers and/or business stakeholders. Experience working within small, cross-functional teams, with exposure to day-to-day task coordination. Delivery of user acceptance tests. Ticketing. Venue and onsite operations experience for major sports events. Customer Service. Excellent communication and relationship management. Good numeracy. Courtesy and Cooperation. Accountability and Transparency. Analysis and Innovation. Flexibility and Adaptability. Perseverance and Dedication. Proactivity and Organisation. Time Management and Prioritisation. LANGUAGES Fluent in English and Portuguese, spoken and written. Fluent in Spanish, French or German, spoken and written. TECHNOLOGY Proficient in MS Office (Excel, Word, PowerPoint, Monday) and planning software and online collaboration tools CRM software for case management, including automatic and manual management of the cases. Certifications & Requirements Ability to re-locate to Rio de Janeiro Right to work in Brazil FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.Please submit your CV in English, as it will be reviewed by an international team.Reporting organizationally to the Ticketing Customer Relationship Senior Manager and working closely with the Ticketing Group Sales Manager, the Ticketing Group Sales Coordinator will help serve Ticketing and Hospitality efforts for the FIFA Women's World Cup 2027™. This role will support the implementation of the customer care strategies and processes for Group Sales Customers, to specifically fulfil all Group Sales ticketing requirements and ensure a smooth and successful ticketing operation for these customers. The Ticketing Group Sales Coordinator must ensure compliance with the applicable sales strategy and the FIFA ticketing requirements, policies and regulations, whilst providing support to Group Sales customers with ticketing issues and enquiries. The Ticketing Group Sales Coordinator focuses particularly on the delivery of effective ticketing customer care for the FIFA Women's World Cup 2027. KEY RESPONSIBILITIESImplement customer care processes across all established communications channels (email, phone, and any other ticketing bespoke systems), in line with the applicable strategy. SKILLS FRAMEWORK ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyse one’s behaviour, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes. DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculate risks, explore alternative solutions, and respond promptly to unforeseen circumstances. INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts. INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents. VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. EDUCATION & QUALIFICATIONS Bachelor's or Master's degree or equivalent in relevant areas. WORK EXPERIENCE LANGUAGES Fluent in English and Portuguese, spoken and written. Fluent in Spanish, French or German, spoken and written. TECHNOLOGY Certifications & Requirements

Event Experiences Coordinator

Full-timeGeneral Sports BusinessFIFACommercial & MarketingFixed Term - Full TimeBrazil

Event Experiences CoordinatorDepartment: Commercial & MarketingEmployment Type: Fixed Term - Full TimeLocation: BrazilDescriptionFIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.Please submit your CV in English, as it will be reviewed by an international team.THE POSITIONThe Event Experiences Coordinator provides day-to-day administrative, planning and coordination support to the Event Experiences / Experiential Marketing team, with a particular focus on FIFA Fan Festival™ and FIFA Trophy Tour FWWC2027 deliverables and other experiential marketing activations. The role helps the team stay organized by maintaining SharePoint management, documentation administration, tracker updates including WeTrack, meeting notes and agenda preparation, action tracking, calendars, reporting support, project planning and presentations and budget tracking. Working closely with the Zurich-based team, local teams and internal and external stakeholders, the coordinator ensures that actions, deadlines, decisions and dependencies are clearly captured and followed up. KEY RESPONSIBILITIES Project Coordination & Administration Provide day-to-day coordination and administrative support across FIFA Fan Festival™ and FIFA Trophy Tour FWWC2027 and related experiential marketing workstreams. Maintain all SharePoint folders, project documents and records, ensuring files are correctly saved, updated, organized, and easy to access. Support project planning by updating timelines, milestone trackers, deliverables lists, approval logs, action trackers, and status documents. Monitor deadlines, deliverables, risks and dependencies, escalating delays or blockers when required. Meetings, Calendars & Follow-ups Coordinate meeting calendars, schedule meetings, send invitations, prepare agendas, and ensure the right stakeholders are included. Attend key meetings, take clear meeting notes, capture decisions, and circulate summaries with actions, owners, and deadlines. Follow up with internal teams, Host Cities, agencies, suppliers and stakeholders to ensure agreed actions are completed on time. Maintain action trackers and ensure progress is visible to the Zurich-based team, and local team. Reporting, Budget & Procurement Support Support weekly reporting by gathering updates, consolidating inputs, and preparing clear status summaries. Assist with reports, presentations, project updates, and post-event documentation for FIFA27, Host Cities, and relevant stakeholders. Support budget tracking by maintaining budget files, spend trackers, PO updates, and invoice logs. Assist with procurement administration, supplier onboarding, purchase orders, invoices, and approvals. YOUR PROFILE Strong experience in project coordination, event administration, marketing operations, client account coordination or a similar role. Experience supporting projects within an event, marketing, communications, or operations environment. Strong organizational skills with the ability to manage multiple tasks, trackers, deadlines, and stakeholders at the same time. Excellent attention to detail and ability to maintain accurate documentation, reports, meeting notes, and project records. Experience taking meeting minutes, preparing action lists and following up with teams, agencies, suppliers, or stakeholders. Good understanding of project planning tools, including timelines, action trackers, status reports, and reporting templates. Comfortable supporting budget tracking, procurement administration, invoice logs and related financial documentation. Proficient in Office 365, including Outlook, Word, Excel and PowerPoint; excellent knowledge of MS Teams, SharePoint / OneDrive and Monday.com or similar tools. Experience working in a multi-national, multi-cultural, and multi-stakeholder environment is desirable. Flexible, adaptable, proactive, detail-oriented, and comfortable working in a fast-paced environment with fixed deadlines and changing priorities. Team player with a positive attitude, strong follow-up skills and willingness to go the extra mile. Right to work in Brazil. Fluent in English (spoken and written) Fluent in Portuguese (spoken and written) Ability to re-locate to Rio de Janeiro. FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.Please submit your CV in English, as it will be reviewed by an international team.The Event Experiences Coordinator provides day-to-day administrative, planning and coordination support to the Event Experiences / Experiential Marketing team, with a particular focus on FIFA Fan Festival™ and FIFA Trophy Tour FWWC2027 deliverables and other experiential marketing activations. The role helps the team stay organized by maintaining SharePoint management, documentation administration, tracker updates including WeTrack, meeting notes and agenda preparation, action tracking, calendars, reporting support, project planning and presentations and budget tracking. Working closely with the Zurich-based team, local teams and internal and external stakeholders, the coordinator ensures that actions, deadlines, decisions and dependencies are clearly captured and followed up. KEY RESPONSIBILITIES

Ticketing Member Associations Customer Care

Full-timeGeneral Sports BusinessFIFATicketing, Hospitality & Stadium RevenueFixed Term - Full TimeBrazil

Ticketing Member Associations Customer CareDepartment: Ticketing, Hospitality & Stadium RevenueEmployment Type: Fixed Term - Full TimeLocation: BrazilDescriptionFIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.Please submit your CV in English, as it will be reviewed by an international team.THE POSITIONReporting organizationally to the Ticketing Customer Relationship Senior Manager the Ticketing Member Associations Customer Care Manager will help serve Ticketing and Hospitality efforts for the FIFA Women’s World Cup 2027™. This role will be responsible for planning and management of the customer care strategies and processes for Group Sales Customers to specifically fulfil all FIFA’s Member Associations ticketing requirements and ensure a smooth and successful ticketing operation for these key FIFA stakeholders. The Customer Care Manager must ensure compliance with the applicable sales strategy and the FIFA ticketing requirements, policies and regulations whilst providing support to all Member Associations with ticketing issues and enquiries. The Customer Care Manager focuses particularly on the delivery of effective ticketing customer care for the FIFA Women’s World Cup 2027. Plan and implement effective customer care strategies and processes across all the established communications channels (email, phone and any other ticketing bespoke systems); Train and manage a small team, in line with the sales strategy and FIFA ticketing requirements, policies and regulations; including regular quality assurance checks; Perform customer care ticketing processes (back office and onsite) whenever required; Build, manage and maintain successful relationships with all FIFA’s Member Associations whilst resolving all issues and enquiries; Manage and monitor the ticket quota and requests allocated to FIFA Member Associations; Issue all necessary ticketing communications and be able to translate into required languages, where applicable; Present ticketing information to Member Associations and other stakeholders both in person and online; Plan effective communication and escalation processes and ensure implementation within the team; Plan and implement quality control procedures to ensure that any deviation from the requirements is detected and corrected as soon as possible; Actively research and implement solutions to pro-actively increase the productivity of the group sales customer care team, and maximise customer information and satisfaction; Analyse and report regularly on KPIs and the effectiveness of customer care being delivered; Pro-actively identify and report on patterns and risks, and implement processes to mitigate them; Ensure that all customer care processes are in compliance with the different FIFA functional areas requirements, including but not limited to Legal, Sustainability, Data Protection, Finance, etc.; Liaise with internal and external stakeholders to ensure the relevant customer care information is available and share applicable knowledge; Ensure an efficient administration and archive of all versions of customer care and knowledge base, in all languages; Report on the implementation of sales strategy and ticketing requirements; Ensure adherence to specific operational deadlines and project plans and compliance with ticketing policies, regulations and GDPR.YOUR PROFILE SKILLS FRAMEWORK ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyse one’s behaviour, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes. DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculate risks, explore alternative solutions, and respond promptly to unforeseen circumstances. INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts. INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents. VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. EDUCATION & QUALIFICATIONS Bachelor's or Master's degree or equivalent in relevant areas. WORK EXPERIENCE Planning and delivery of a similar project for a major international sport event Planning and delivery of Customer Care for corporate customers/business stakeholders Leading and managing small teams Delivery of user acceptance tests Ticketing Venue and onsite operations experience for major sports event Customer Service Excellent communication and relationship management Good numeracy Courtesy and Cooperation Accountability and Transparency Analysis and Innovation Flexibility and Adaptability Perseverance and Dedication Proactivity and Organisation Time Management and Prioritisation LANGUAGES Fluent in English and Portuguese, spoken and written. Fluent in Spanish, French or German, spoken and written. TECHNOLOGY Proficient in MS Office (Excel, Word, PowerPoint, Monday) and planning software and online collaboration tools CRM software for case management, including automatic and manual management of the cases. Certifications & Requirements Ability to re-locate to Rio de Janeiro Right to work in Brazil FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.Please submit your CV in English, as it will be reviewed by an international team.Reporting organizationally to the Ticketing Customer Relationship Senior Manager the Ticketing Member Associations Customer Care Manager will help serve Ticketing and Hospitality efforts for the FIFA Women’s World Cup 2027™. This role will be responsible for planning and management of the customer care strategies and processes for Group Sales Customers to specifically fulfil all FIFA’s Member Associations ticketing requirements and ensure a smooth and successful ticketing operation for these key FIFA stakeholders. The Customer Care Manager must ensure compliance with the applicable sales strategy and the FIFA ticketing requirements, policies and regulations whilst providing support to all Member Associations with ticketing issues and enquiries. The Customer Care Manager focuses particularly on the delivery of effective ticketing customer care for the FIFA Women’s World Cup 2027. SKILLS FRAMEWORK ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyse one’s behaviour, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes. DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculate risks, explore alternative solutions, and respond promptly to unforeseen circumstances. INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts. INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents. VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. EDUCATION & QUALIFICATIONS Bachelor's or Master's degree or equivalent in relevant areas. WORK EXPERIENCE LANGUAGES Fluent in English and Portuguese, spoken and written. Fluent in Spanish, French or German, spoken and written. TECHNOLOGY Certifications & Requirements

Ticketing General Public Customer Care Manager

Full-timeGeneral Sports BusinessFIFATicketing, Hospitality & Stadium RevenueFixed Term - Full TimeBrazil

Ticketing General Public Customer Care ManagerDepartment: Ticketing, Hospitality & Stadium RevenueEmployment Type: Fixed Term - Full TimeLocation: BrazilDescriptionFIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.Please submit your CV in English, as it will be reviewed by an international team.THE POSITIONReporting to the Ticketing Customer Relationship Senior Manager, the Ticketing General Public Customer Care Manager owns the design, implementation and performance of the customer care strategy for General Public ticket buyers across the FIFA Women's World Cup 2027™ ticketing and hospitality operation. The role translates FIFA's ticketing requirements and the tournament's sales strategy into a working service model (service levels, escalation paths, vendor standards) and leads the resources responsible for delivering it. Given the tournament's international buyer base, the role carries direct accountability for service quality to overseas clients, including language coverage, time-zone alignment and cross-border payment and fraud edge cases. Define and own the customer care strategy and operating model across every channel (contact forms, call center, chatbot, email, and any added over time), setting the direction that Coordinators, Specialists and outsourced teams execute day to day. Own the end-to-end relationship with outsourced customer care and call center providers — contract terms and SLAs, onboarding and setup, ongoing performance management, and renewal or renegotiation decisions when service falls short. Define the training curriculum and certification standards for customer care and call center staff, aligned to the sales strategy and FIFA ticketing regulations, and hold providers and team leads accountable for delivery quality and pass rates. Step into direct customer care delivery (back office and onsite) only for cases requiring Manager-level authority — media-sensitive escalations, VIP-adjacent complaints surfacing through the General Public channel, or capacity gaps during peak on-sale periods and match days. Design and own the escalation governance framework across channels and teams, and act as the final internal escalation point before matters reach the Senior Manager. Set the quality control framework and standards and own the corrective-action decisions when the QA team flags deviations from service requirements. Own the case management strategy inside the CRM — workflow design, automation rules, and the logic for what's handled automatically versus manually — partnering with the CRM/Digital team on system configuration. Build the business case for, and drive adoption of, productivity and satisfaction improvements — tooling, process redesign, agent enablement — across customer care and call center operations. Identify and report patterns and risks to the Senior Manager and relevant FIFA stakeholders, own the mitigation processes, and escalate anything beyond the team's authority to resolve. Act as Customer Care's point of accountability toward FIFA functional areas (Legal, Sustainability, Data Protection, Finance, etc.), translating their requirements into operational process and owning any compliance gaps that surface. Define the KPI framework for customer care and call center performance, and use CRM and other systems' output to make staffing, resourcing and vendor-performance decisions — reporting outcomes to the Senior Manager. Lead the Quality Assurance team: set methodology and standards, and use QA findings to drive corrective action across the wider operation, in-house and outsourced. Own the governance model for the multilingual customer care knowledge base — standards, versioning, ownership — with day-to-day administration executed by the team. YOUR PROFILE SKILLS FRAMEWORK ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyse one’s behaviour, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes. DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculate risks, explore alternative solutions, and respond promptly to unforeseen circumstances. INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts. INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents. VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. EDUCATION & QUALIFICATIONS Bachelor's or Master's degree or equivalent in relevant areas. WORK EXPERIENCE Minimum five years experience in leading large teams, including in-house staff and external service providers, with international and different cultural backgrounds under the same goal. Minimum three years experience in leading Ticketing Customer Care teams on major international sports events, including recruitment, training, and the delivery of the project. Planning, managing, and conducting ticketing customer care strategies and processes for world-scale projects, experience in International Sports Events, including previous FIFA World Cups. Venue and onsite operations experience for ticketing and/or Sport Events. Experience in similar role during previous FIFA World Cups. Team-leading skills, able to lead multicultural teams. Communication and problem-solving skills. LANGUAGES Fluent in English and Portuguese, spoken and written. Spanish and/or additional languages is highly advantageous. TECHNOLOGY Proficient in MS Office (Excel, Word, PowerPoint, Monday) and planning software and online collaboration tools CRM software for case management, including automatic and manual management of the cases. Certifications & Requirements Ability to re-locate to Rio de Janeiro Right to work in Brazil FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.Please submit your CV in English, as it will be reviewed by an international team.Reporting to the Ticketing Customer Relationship Senior Manager, the Ticketing General Public Customer Care Manager owns the design, implementation and performance of the customer care strategy for General Public ticket buyers across the FIFA Women's World Cup 2027™ ticketing and hospitality operation. The role translates FIFA's ticketing requirements and the tournament's sales strategy into a working service model (service levels, escalation paths, vendor standards) and leads the resources responsible for delivering it. Given the tournament's international buyer base, the role carries direct accountability for service quality to overseas clients, including language coverage, time-zone alignment and cross-border payment and fraud edge cases. SKILLS FRAMEWORK ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyse one’s behaviour, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes. DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculate risks, explore alternative solutions, and respond promptly to unforeseen circumstances. INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts. INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents. VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. EDUCATION & QUALIFICATIONS Bachelor's or Master's degree or equivalent in relevant areas. WORK EXPERIENCE LANGUAGES Fluent in English and Portuguese, spoken and written. Spanish and/or additional languages is highly advantageous. TECHNOLOGY Certifications & Requirements

Phoenix, AZ, USPosted 28 Jul 2026

Phoenix Suns

Ticket Service Representative - Part Time

Job Summary: Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center. Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community. We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community. We are seeking an experienced and motivated Ticket Service Representative to join our team. In this high-impact role, you will support all facets of the ticket office as the first point person when ticketing issues arise at the counters or phones. The incumbent is in place to handle issues and questions to ease the load of managers and produce quick resolutions to guest problems or questions. The TSR captain position allows managers to focus on larger issues resulting in the overall guest experience to be at its highest level. Your Role on the Team Greet each guest in a friendly and enthusiastic manner Perform assigned duties with a focus on excellent guest service Sell tickets using Ticketmaster Host, Archtics and TM1 Sales ticketing system Provide information regarding event schedules, various pricing and seating arrangements Explain venue and show promoter policies for all events Troubleshooting digital ticketing issues within the Suns and Ticketmaster Apps Answer ticket office phone line Provide general information regarding arena policies and event details Maintains regular and reliable attendance (60% monthly event availability) Stay current on events scheduled at the Footprint Center Troubleshooting event night issues (customer account issues, ticket transfers,scanning, etc.) Balancing and reconciling daily/nightly ticket sales Ensure compliance with ticket related ADA laws Assist in box office cleanliness Follow dress code policy-Business casual Other administrative duties as assigned Your Skills and Experience Excellent customer service and interpersonal skills Effective problem solving using multiple ticketing software platforms Basic computer skills Attention to detail in a fast-paced environment Maintain a professional appearance and demeanor English/Spanish bilingual is a plus Minimum six months guest service experience required Cash handling and credit card transaction experience preferred High School Diploma The Team & Experience We believe great organizations are built by great people. That’s why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an “I’ll do it” mentality in support of the team and our fans. From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work. At Player 15 Group, our people-first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following: Competitive medical, dental, vision, life and disability coverage options Paid vacation, sick time, volunteer time and company holidays 401(k) plan with Player 15 Group match Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more Team swag throughout the year plus employee discounts at our Team Shop and online store Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available Access to amenities, including: Full fitness center with locker rooms and showers Indoor/outdoor basketball courts Pickleball court Golf simulator and putting green On-site cafeteria and collaborative gathering spaces Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Questions? Reach out to the Talent Acquisition team at talentacquisition@suns.com Job Summary: Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center. Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community. We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community. The Team & Experience We believe great organizations are built by great people. That’s why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an “I’ll do it” mentality in support of the team and our fans. From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work. At Player 15 Group, our people-first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following: Competitive medical, dental, vision, life and disability coverage options Paid vacation, sick time, volunteer time and company holidays 401(k) plan with Player 15 Group match Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more Team swag throughout the year plus employee discounts at our Team Shop and online store Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available Access to amenities, including: Full fitness center with locker rooms and showers Indoor/outdoor basketball courts Pickleball court Golf simulator and putting green On-site cafeteria and collaborative gathering spaces Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Questions? Reach out to the Talent Acquisition team at talentacquisition@suns.com

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